• XIDAX

XIDAX

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Overview

XIDAX has a rating of 3.9 stars from 136 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with XIDAX most frequently mention customer service, top notch, and lifetime warranty. XIDAX ranks 8th among Computer sites.

  • Service
    78
  • Value
    73
  • Shipping
    69
  • Returns
    45
  • Quality
    70
Positive reviews (last 12 months): 97.1%
Positive
34
Neutral
1
Negative
0
29
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How would you rate XIDAX?
Top Positive Review

“I was Skeptical at first”

Jonathan A.
9/17/24

Like the title says, I was skeptical about it all. Afraid that like other stores and sites will over inflate a pc with accessories and cosmetics to rack up the price. When the experience gets no love. I told them what my goal was, and they helped me find the PC that would do it, and well. They provided me with a great PC, it was delivered quickly, and it was already set up for me. All I had to do, was remove the protective packaging (they are very thorough, I'll add) And hook up my monitors and plug it in. Quick and Easy! 10/10

Top Critical Review

“BS Company”

Steven T.
2/21/22

I've order my rig almost 5 weeks ago. I understand there may be delays, but after reaching out multiple times they always have a different story. I reached out a week ago form today 2/21/22 to check on its status (as they only provide status updates when it's being built, tested, and shipped) only to find out the motherboard I ordered was out of stock. Cool, things happen, we get that situated, I'm told it will take a week to get it processed. Today marks a week and 2 days, I check in it. The SSD card is out of stock… Again, we get it situated, I requested if it can be worked on soon as I've waited 5 weeks already (they promise 4-6 weeks). Only to be told it can take multiple weeks from today for it to get started, processed, and shipped… The worst part is, you have to reach out to them constantly to i guess get them working on your rig. Good luck if you decide to do business with them.

Reviews (136)

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customer service (44)
Thumbnail of user brittanyb1094
Utah
1 review
2 helpful votes
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April 18th, 2023

Hands down best gaming computer. Very knowledgeable staff and great customer service! I highly recommend!

Service
Value
Shipping
Returns
Quality
Thumbnail of user crc4
Customer Relations X. – XIDAX Rep

Thank you for your amazing feedback!

Thumbnail of user jeffs2703
Arizona
1 review
0 helpful votes
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April 18th, 2023

I ordered a new computer for 3d modeling and playing the new Hogwarts game. Got it with the a 4080 and new ultrafast m.2 drive. Love it. Loads fast and got here in a few days. Thanks Xidax I'll need another one for my wife soon.

Tip for consumers:
Good financing

Products used:
3d rendering machine

Service
Value
Shipping
Returns
Quality
Thumbnail of user crc4
Customer Relations X. – XIDAX Rep

I’m so glad to hear you were taken good care of! Thank you for your review!

Thumbnail of user garrettrobins
Utah
1 review
2 helpful votes
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April 18th, 2023


Happy about the work and support from XIDAX

They treat us with respect whenever we go in and that is what is missing most places.

Service
Value
Quality
Thumbnail of user crc4
Customer Relations X. – XIDAX Rep

We're so happy to hear from you!

Thumbnail of user jefro11
Washington
1 review
0 helpful votes
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April 18th, 2023
Verified purchase

5 different machines from this group and couldn't be happier. Can't go wrong with Xidax. I wouldn't go anywhere else.

Thumbnail of user crc4
Customer Relations X. – XIDAX Rep

We appreciate you sending us your feedback!

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From the business

Configure your Custom Gaming PC at Xidax. Lifetime Parts Warranty on Desktop Computers and hand-built for PC gamers.

Company Representative

Thumbnail of user youngy21
Dan Y.

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