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XNSPYReviews 472

3.6

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XNSPY Reviews Summary

XNSPY has a rating of 3.6 stars from 472 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with XNSPY most frequently mention customer support, social media and real time. XNSPY ranks 5th among Surveillance sites.

service
90
value
87
shipping
52
returns
78
quality
87
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112 reviews

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Missouri
1 review
7 helpful votes
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Junk
August 14, 2019

I researched "spy" apps for days and decided on Xnspy. What a joke! It lists today, however the calls & messages are dated yesterday. No deleted messages are showing up. It has been a complete waste of my money & time. Don't waste yours!

Date of experience: August 14, 2019
Canada
1 review
1 helpful vote
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It works perfectly
July 28, 2019

Xnspy is a blessing for small business. I monitor my employees during office hours more easily as the whole process is automated. The details regarding my employees' calls, emails, and even their GPS location are uploaded immediately. I don't have to wait for the data to upload. The interface is simple, which makes it easy to use for people like me. Features like remote access and geofencing make it worth my 5 stars.

Date of experience: July 26, 2019
GB
1 review
14 helpful votes
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I went through the compatibility page on the website which was very clear about the devices the app would work on. So, when I installed the app, I didn't face any issues. Also, the installation guide on website was very helpful. So far, the app has worked fine. For curiosity's sake, I tried out all the features on an Android phone, and they worked fine. I'm pleased with the app's performance.

Date of experience: July 23, 2019
Texas
2 reviews
7 helpful votes
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I wish I read reviews first before purchasing. Although it has a refund option if done within X amount of days. Which I attempted the VERY next day, mind you. They refused to refund me. They said "you can't just change your mind, that excuse doesn't allow refunds" Which I originally said I changed my mind. Simply because I always believe, "if you have nothing nice to say, don't say it at all" and I didn't want to say your product sucked and you need to work on it more ya fool. So I kindly responded back, well. I can't really spy or record, also, NOTHING shows up on my dashboard. They came back with a "well you should've seen it says android only, it says on our website, that's kind of your fault. No refund because you can't read our website" it didn't say such things, it said IOS & android capable. I knew arguing would be a waste of my precious time. But I'd like to hope, they scammed me this way, their money will go down the drain as quick a they took it... so they won't be on Forbes magazine in this life this reason. BEWARE FOLKS. I wish I read reviews first.

Date of experience: July 22, 2019
Katie F. XNSPY Rep
over a year old

Hi. I can imagine your displeasure regarding our product and refund policy. However, it was not possible for us to go out of our way to process a refund for you. The reason for drafting and implementing a refund policy is to avoid any arbitrary decisions. On the consumer end, it’s their responsibility to read through terms of use and refund policies that they agree to. The features that you get with an Android subscription are categorically mentioned on our Buy Now page. Here again, you missed reading them out. We have also mentioned all the prerequisites of using Xnspy on an iOS device that you also have to agree to before making a purchase and covered under our “Before you Buy” section. If there had been any room to offer you a refund, we would have done it but it seems like you had missed reading out everything that you should have.

Pakistan
1 review
14 helpful votes
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It did the job
July 12, 2019

The most amazing feature is the instant notifications, as I don't have to scroll through all the stuff of my kid's phone. I have added specific words and phrases, and Xnspy alerts me whenever he uses those words in texts or emails instantly. The app offers all the claimed features, and it did the job very well. Overall, I am satisfied with the app and signing off this review with 5 stars.

Date of experience: July 11, 2019
Pakistan
1 review
12 helpful votes
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Satisfied
July 7, 2019

So far this is the best parental monitoring app. I have tried a few apps before, but for the money, Xnspy offers the most features. It has solved all my concerns regarding monitoring my teen's photos, chats, calls, emails, and even browsing history. Installation was simple, and it is easy to use and view all the info that it gathers from my kids' phones.

Date of experience: July 7, 2019
AE
1 review
2 helpful votes
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Worst app xnspy
July 6, 2019

Bull$#*! App, totally fraud, Scammers team!
Keep demanding for doing things, wasting time for nothing.

Date of experience: July 6, 2019
India
1 review
7 helpful votes
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I tried to contact them for refund
This app didn't work at all
Scammers
When I try to contact them they didn't respond

+1
Date of experience: July 2, 2019
Texas
1 review
4 helpful votes
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Long story short I bought the year subscription and the service never worked. I emailed many times to get a refund within the 10 days allotted. My request was ignored and I was always told they could fix it. After weeks and weeks of customer service pushing me off I gave up. When I emailed a month or two later to rectify the situation customer service was even worse. It was like they had my money so why even try. They even admitted to pushing people off until the allotted refund time elapsed. Do not waste your money like I stupidly did!

Date of experience: July 2, 2019
Colorado
2 reviews
11 helpful votes
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Would leave a worse review, if possible. The product feature set was not well-advertised. Features I thought were available, were not, and features they claim are available do not work well like they do with competing products. Despite claiming a money back return policy, they would not issue my refund despite many attempts to request it. Different members of support keep replying "please describe your issue" even though I have described it repeatedly. It's a scam backing for a subpar product. I am very disappointed since I had read positive reviews prior to purchase. I am now attempting to get refunded through their biller and if that doesn't work will be refusing the charge on my bank's side. This could have been resolved more efficiently if they would have been willing to follow their own refund policy. I will be posting this on as many review sites as I can find.

Date of experience: July 1, 2019
Katie F. XNSPY Rep
over a year old

Dear Customer,
I am sorry, for the inconvenience you had. We have mentioned all the features in detail on our website. You are requested to provide us the registered ID so that we can further look into the reported issue. Thank You

Alaska
1 review
4 helpful votes
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Advertisment was fake, none of this is working. It wasnt even indicated that you have to wait 36hrs to update iphone and get a live update. That information wasnt suppose to be kept! With surround recording it was indicated iphone with no jailbreak is included but not! They won't refund a full purchase even if the app does nothing. I asked for a refund and they wont let me, even i say im not satisfied with the service and it was less than 10days they responded thats what i paid for. What a very rude customer service and not even a 24/7 help. I dont know if they block me, i cant find ways to contact these people. Very very poor service! XNSPY if you can read this i want my money back! Waste of time and money!.

Date of experience: June 21, 2019
Katie F. XNSPY Rep
over a year old

All of our features are tested over and over again before they are released, and if it took longer for you to access data from the monitored device, that could be a poor internet connection. In that case, we always suggest waiting a little more. Xnspy has a “Before You Buy” page where we have mentioned all the prerequisites of using Xnspy and also that it could take 24-48 hours for the data to upload to your account. You can not check out on our site unless you accept that you have read our Before You Buy page. We have nowhere mentioned on our Buy Now or any other page that the surround recording works with No Jailbreak. Lastly, we do have a 24/7 customer support available that anyone reading this could test anytime using the live chat widget on our website www.xnspy.com. We appreciate that you if you could prove your claims. And you can start off sharing your unique customer ID.

Canada
1 review
11 helpful votes
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Offline tracking
June 22, 2019

The app is pretty cool in a way that it doesn't stop working even in the absence of an internet connection. It would keep on spying and recording information. And as soon as the monitored phone connects to the internet, you get everything uploaded to your web account.

Date of experience: June 21, 2019
Canada
1 review
10 helpful votes
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The best thing about this app is how accurate is this in terms of location tracking. My son has been hanging out with a reckless crowd, and I was suspicious that he was lying to me about his whereabouts. So, it was a great relief to know that I was not wrong, and the app confirmed my suspicions and got me proof.

Date of experience: June 19, 2019
Greece
1 review
2 helpful votes
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Not working
June 17, 2019

Was not working good from the first day. Everytime they told me reinstall it and reinstall it. They don't have good refund program

Date of experience: June 17, 2019
Canada
1 review
12 helpful votes
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Good Service
June 13, 2019

Easy installation with good compatibility with the latest iOS versions. No doubt, Xnspy is a blessing for parents as it gives you comprehensive details of the activities of your kids on their phones. I purchased its premium version and started reading conversations of my kids with others on WhatsApp and other messengers. Now I can sit back and relax as Xnspy sends me instant notifications on my kids' whereabouts. It definitely deserves 5 stars.

Date of experience: June 12, 2019
Germany
1 review
3 helpful votes
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Terrible customer service. I JUST SIGNED UP TODAY, within the last hour, monitor my daughters phone. The installation process wasn't working, the site was coming up unsecured so I could not proceed. I chatted with a HORRIBLE customer service rep who argued with me, and refused to refund me my money. I did not use ONE bit of this service and only offered 30% refund! That's horrible.

+5
Date of experience: June 11, 2019
Delaware
1 review
13 helpful votes
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Good Experience
June 11, 2019

As a courier service provider, Xnspy is one of my main tools, and probably the most efficient one. It helps me in tracking the GPS location of my employees with high accuracy. Installation was easy and their support team helped me to access my dashboard. It was a bit tricky to use at first as I am not tech-savvy, but once I got the hang of it, it provided me all the information I needed.

Date of experience: June 11, 2019
Canada
1 review
8 helpful votes
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I tried it last year and I was not very excited. It did the job but I had faced a lot of issues. Recently, I had the need to look into someone's phone once more; tried Xnspy again. I am very impressed with how the app has improved within a year. There are many more interesting features added. All those analytical features weren't there as far as I remember which are very helpful if you are monitoring someone's phone for an anomaly (as you are very likely to find a trend or something very important on their cell phone).

Date of experience: June 10, 2019
India
1 review
3 helpful votes
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They show case all these features that you can use and all but really when you install the app nothing works. No features work. No live chat support although they say 24/7 it is not. Only support is ticketing system which you will have to wait for days for a reply. Use less company useless app. ONESPY IS SO MUCH BETTER THAN THIS. $#*!ing loosers and a fake. A big zero!

Date of experience: June 6, 2019
Katie F. XNSPY Rep
over a year old

We would really appreciate if you could provide us your customer ID for verification. Otherwise, your review is an outright allegation; an attempt to promote another similar service that you are associated with. Anyone reading this could visit our website anytime of the day and connect with our support team. As far the features are concerned, we don’t put them on our website unless they are fully functional. Looking forward to your customer ID.

Canada
1 review
11 helpful votes
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Xnspy is absolutely amazing! Before purchasing the app, I was a little skeptical. So I read through their website to get a general idea of how the app works, what devices are compatible, and such. After purchasing the subscription plan for Android phone, I was impressed with the performance. I did face a couple of issues with installation though. I contacted the support team and they resolved the issue within a day. I haven't had any major issues with the app. But it sometimes it gets stuck so I can't view everything in real time. But it's definitely worth the money.

Date of experience: May 31, 2019

From the business

Xnspy is a device monitoring software for the Android and iOS platforms. With customers in over 180 countries, Xnspy has a decade of developmental maturity behind it and has been positioned as a pioneer in the phone monitoring space. Xnspy aims to provide a unique spying solution to its users that require a quick, efficient, and affordable package to tether a phone or tablet wirelessly to the Xnspy control panel. Xnspy is a one-stop fix for everyone concerned for themselves, their associates, and their friends. Xnspy is voted the best cell phone spy app by Entrepreneur, Engadget, and other digital publications and continues to be the top spying app for Android and iOS ecosystems.