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XNSPY has a rating of 3.6 stars from 464 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with XNSPY most frequently mention customer support, social media and real time. XNSPY ranks 5th among Surveillance sites.
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Long story short I bought the year subscription and the service never worked. I emailed many times to get a refund within the 10 days allotted. My request was ignored and I was always told they could fix it. After weeks and weeks of customer service pushing me off I gave up. When I emailed a month or two later to rectify the situation customer service was even worse. It was like they had my money so why even try. They even admitted to pushing people off until the allotted refund time elapsed. Do not waste your money like I stupidly did!
Would leave a worse review, if possible. The product feature set was not well-advertised. Features I thought were available, were not, and features they claim are available do not work well like they do with competing products. Despite claiming a money back return policy, they would not issue my refund despite many attempts to request it. Different members of support keep replying "please describe your issue" even though I have described it repeatedly. It's a scam backing for a subpar product. I am very disappointed since I had read positive reviews prior to purchase. I am now attempting to get refunded through their biller and if that doesn't work will be refusing the charge on my bank's side. This could have been resolved more efficiently if they would have been willing to follow their own refund policy. I will be posting this on as many review sites as I can find.
Advertisment was fake, none of this is working. It wasnt even indicated that you have to wait 36hrs to update iphone and get a live update. That information wasnt suppose to be kept! With surround recording it was indicated iphone with no jailbreak is included but not! They won't refund a full purchase even if the app does nothing. I asked for a refund and they wont let me, even i say im not satisfied with the service and it was less than 10days they responded thats what i paid for. What a very rude customer service and not even a 24/7 help. I dont know if they block me, i cant find ways to contact these people. Very very poor service! XNSPY if you can read this i want my money back! Waste of time and money!.
All of our features are tested over and over again before they are released, and if it took longer for you to access data from the monitored device, that could be a poor internet connection. In that case, we always suggest waiting a little more. Xnspy has a “Before You Buy” page where we have mentioned all the prerequisites of using Xnspy and also that it could take 24-48 hours for the data to upload to your account. You can not check out on our site unless you accept that you have read our Before You Buy page. We have nowhere mentioned on our Buy Now or any other page that the surround recording works with No Jailbreak. Lastly, we do have a 24/7 customer support available that anyone reading this could test anytime using the live chat widget on our website www.xnspy.com. We appreciate that you if you could prove your claims. And you can start off sharing your unique customer ID.
The app is pretty cool in a way that it doesn't stop working even in the absence of an internet connection. It would keep on spying and recording information. And as soon as the monitored phone connects to the internet, you get everything uploaded to your web account.
The best thing about this app is how accurate is this in terms of location tracking. My son has been hanging out with a reckless crowd, and I was suspicious that he was lying to me about his whereabouts. So, it was a great relief to know that I was not wrong, and the app confirmed my suspicions and got me proof.
Was not working good from the first day. Everytime they told me reinstall it and reinstall it. They don't have good refund program
Easy installation with good compatibility with the latest iOS versions. No doubt, Xnspy is a blessing for parents as it gives you comprehensive details of the activities of your kids on their phones. I purchased its premium version and started reading conversations of my kids with others on WhatsApp and other messengers. Now I can sit back and relax as Xnspy sends me instant notifications on my kids' whereabouts. It definitely deserves 5 stars.
Terrible customer service. I JUST SIGNED UP TODAY, within the last hour, monitor my daughters phone. The installation process wasn't working, the site was coming up unsecured so I could not proceed. I chatted with a HORRIBLE customer service rep who argued with me, and refused to refund me my money. I did not use ONE bit of this service and only offered 30% refund! That's horrible.
As a courier service provider, Xnspy is one of my main tools, and probably the most efficient one. It helps me in tracking the GPS location of my employees with high accuracy. Installation was easy and their support team helped me to access my dashboard. It was a bit tricky to use at first as I am not tech-savvy, but once I got the hang of it, it provided me all the information I needed.
I tried it last year and I was not very excited. It did the job but I had faced a lot of issues. Recently, I had the need to look into someone's phone once more; tried Xnspy again. I am very impressed with how the app has improved within a year. There are many more interesting features added. All those analytical features weren't there as far as I remember which are very helpful if you are monitoring someone's phone for an anomaly (as you are very likely to find a trend or something very important on their cell phone).
They show case all these features that you can use and all but really when you install the app nothing works. No features work. No live chat support although they say 24/7 it is not. Only support is ticketing system which you will have to wait for days for a reply. Use less company useless app. ONESPY IS SO MUCH BETTER THAN THIS. $#*!ing loosers and a fake. A big zero!
We would really appreciate if you could provide us your customer ID for verification. Otherwise, your review is an outright allegation; an attempt to promote another similar service that you are associated with. Anyone reading this could visit our website anytime of the day and connect with our support team. As far the features are concerned, we don’t put them on our website unless they are fully functional. Looking forward to your customer ID.
Xnspy is absolutely amazing! Before purchasing the app, I was a little skeptical. So I read through their website to get a general idea of how the app works, what devices are compatible, and such. After purchasing the subscription plan for Android phone, I was impressed with the performance. I did face a couple of issues with installation though. I contacted the support team and they resolved the issue within a day. I haven't had any major issues with the app. But it sometimes it gets stuck so I can't view everything in real time. But it's definitely worth the money.
Ok, so my ex was cheating on me but not very openly. He wasn't always tapping and texting on his phone. So I never found out anything. But I began to notice that his phone battery was down almost all the time so I figured he was spending a lot of time on his phone only when I wasn't with him. So, I searched for something I could install to find out what's going on. Xnspy was a huge help. An eye-opener rather. All the features are pretty cool but it's the call recording feature I loved the most. It really works! The app automatically records the calls in the monitored phone and then I could listen to them later on. Thank you, Xnspy!
It's true. Xnspy has an amazing variety of spying features ranging from basic to advanced level. And I have searched A LOT. None of the spyware out there is offering this much in such an affordable price. Definitely recommended!
I love Xnspy. I have it for my fleet business. It's the perfect solution for anyone who has to monitor their riders/drivers. There are GPS tracking devices available, but they are different; easy to manipulate, not to forget. But, with Xnspy (an app) installed on a phone, you can monitor your rider's location all the time. Plus, you can read their texts, etc., which adds to the safety that you ask for. I must say, it's actually so good that I am motivated to write this review.
This company is highly dubious. It used the refund policy to bar customers from getting back money for a 1 year subscription when their product failed to work in the first place. When asked, they keep telling you to reinstall, wait for server, it takes time. Simply dragging their feet past the 10 days refund period and then tell you that you cannot refund. Beware, There is also no information on their website on their address and where they are located.
Reading their replies, their common line of defense is that they have already stated how unreasonable they are going to be, on their terms and conditions and if you still agree to purchase then you are agreeing to be screwed. As such you get no refund even if they fail to give you what they purport to sell or provide. They are covered by their terms and conditions which states they can be like this. Be warned. Lots of better more reliable companies around who really want to help. Perhaps they are spending more time writing up fake reviews than really working on their software.
No issues so far. The app is nice and I love using it. The installation process definitely takes a little more than just 5 minutes (as they claim on their website) but, the rest is a very smooth ride. My first month is up. I was scared that the app might bug and show itself on her phone but it didn't, not so far at least.
I've tried several spying applications and the most common problem among these apps is that the battery is depleted within hours after charging. Haven't found this problem in Xnspy though. I installed the app on my spouse phone to check how well it works. The app gives live location and everything that happens in real time. I was also able to record the surroundings of the phone when it was in idle mode. You can also control the phone with commands sent from the app as well. You can block apps too. It's a complete spying app and some very amazing features.
Wish I had seen these reviews before purchase. This app NEVER worked and they won't refund a full purchase even if the app does nothing. I asked for a refund less than a day after purchasing but they insisted I follow their advice still didn't work even with repeated installation. They keep asking to reinstall over and over again, finally I hot fed up and said just refund me (as I think they were just trying to make me go past the 10 day mark so they didn't have to refund me at all). I have asked for a refund over 10 times now and they still respond with the same BS of please reinstall app. DO NOT purchase big waste of money.
Okay, not to sound dramatic or anything. And no, it doesn't have to do with a cheating partner either. I am a mother of a teenage girl who has always been bubbly and popular, but over the past few months I noticed a few changes in her and she just wouldn't let me help her. She wouldn't share anything. As a mother, it is extremely difficult seeing your little-girl-who-shares-everything to grow into this tight-lipped person. So, as a last resort, I used Xnspy and thank god I did. Turns out she was being bullied by a group of students from her school regarding her sudden growth spurt and the apparent physical changes. Things were getting out of hand. If I hadn't intervened timely, my daughter would have done something drastic.
I would surely recommend all parents to have this app on their phone's kids. They won't always tell you the emotional battles they fight while growing up.
Answer: Using this from last 6 months. Phone surrounding is not available for iPhones.
Answer: We are offering iCloud backup based monitoring. Any data deleted prior to iCloud backups will not upload.
Answer: Yes exactly same thing I'm experiencing shi don't make sense
Answer: Scammers. Junk product, reboot only support. Don't bother.
Answer: I couldn't even get it to download on a simple Android
Xnspy is a device monitoring software for the Android and iOS platforms. With customers in over 180 countries, Xnspy has a decade of developmental maturity behind it and has been positioned as a pioneer in the phone monitoring space. Xnspy aims to provide a unique spying solution to its users that require a quick, efficient, and affordable package to tether a phone or tablet wirelessly to the Xnspy control panel. Xnspy is a one-stop fix for everyone concerned for themselves, their associates, and their friends. Xnspy is voted the best cell phone spy app by Entrepreneur, Engadget, and other digital publications and continues to be the top spying app for Android and iOS ecosystems.
Dear Customer,
I am sorry, for the inconvenience you had. We have mentioned all the features in detail on our website. You are requested to provide us the registered ID so that we can further look into the reported issue. Thank You