• XNSPY

XNSPY

Write a Review

Overview

XNSPY has a rating of 3.9 stars from 437 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with XNSPY most frequently mention customer support, social media, and location tracking. XNSPY ranks 2nd among Surveillance sites.

  • Service
    88
  • Value
    85
  • Shipping
    50
  • Returns
    76
  • Quality
    85

This company does not typically respond to reviews

Positive reviews (last 12 months): 81.3%
Positive
26
Neutral
0
Negative
6

Instant Feedback

113 reviews

436
See all photos
How would you rate XNSPY?
Top Positive Review

“Trustworthy monitoring”

Jessica T.
10/6/24

When my daughter started high school, I wanted a way to keep her safe without being overly intrusive. A friend of mine recommended xnspy. The app allows me to monitor her messaging and social media interactions. It has helped us talk about online safety and privacy. I feel more confident knowing I can stay connected without invading her space

Top Critical Review

“It is a shame I can't give XNSPY negative stars”

David R.
5/9/24

It is a shame I can't give XNSPY negative stars because the product is very, very bad and the company are scammers. XNSPY never at any time recorded telephone calls and that is all I really wanted. Right from the start I got the run around from the so called support people, it was installed on an Android 9 phone and later they told me that I needed a later version of Android so I bought a new phone, Android 13 but then not even the surround sound recording worked. They then told me that is did NOT work on Android 13 even though it BOLDLY claimed on their web site that it works on all Android devices and lastly they refused a refund. Do NOT waste your money on those liars and scammers

Reviews (437)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (44)
Thumbnail of user tonyb158
GB
1 review
1 helpful vote
  • Send Message
April 21st, 2017

I have been using Xnspy for 6/7 months. I suggest everyone to try this App. To me it helps a lot...!

Service
Value
Shipping
Returns
Quality
Thumbnail of user fucn1
Alabama
1 review
1 helpful vote
  • Send Message
August 17th, 2020

App don't stay connected and cs keeps telling me the same bs. Like everyone said this app is some bs

Thumbnail of user imanim36
Illinois
1 review
0 helpful votes
  • Send Message
December 21st, 2022
Verified purchase

This app is great for people who are to remote monitoring apps. It is a good option as it is beginner friendly and doesn't have a high cost.

Thumbnail of user rubyw151
Florida
1 review
0 helpful votes
  • Send Message
January 2nd, 2023
Verified purchase

My sister recommended me to use this app for my teenager. Its ease of use and the control it gives has made things a lot easier for me.

Thumbnail of user kamranm12
Pakistan
1 review
6 helpful votes
  • Send Message
February 22nd, 2020

The features are shockingly good, and so is the price. I know it's not the perfect app, but I haven't seen better ones either.

Service
Value
Returns
Quality
Thumbnail of user flaview1
Arizona
1 review
1 helpful vote
  • Send Message
December 28th, 2022
Verified purchase

I really enjoy using this app and it has worked really well for me ever since I upgraded to an S21 ultra.

Thumbnail of user catherinew20
Texas
1 review
1 helpful vote
  • Send Message
May 6th, 2015

This app deserves a 5 star, it does what it say. I am amazed and i love it. Its a great app to track my kids

Thumbnail of user juniop1
Switzerland
1 review
1 helpful vote
  • Send Message
January 25th, 2023
Verified purchase

App does not install.
The code they provided did not work.
Only provided a partial refund.
It's basically a scam.

Reason I chose this business:

Online reviews.

Thumbnail of user andyh545
Illinois
1 review
0 helpful votes
  • Send Message
January 9th, 2023
Verified purchase

I was really skeptical and at first I thought it didn't work, but then I went back and re-read the instructions and it was awesome.

Thumbnail of user loki.smg84
India
1 review
0 helpful votes
  • Send Message
August 3rd, 2023

Be careful.it won't work on most of the Android phone. Very unfriendly customer service with no refund policy.

Service
Value
Shipping
Returns
Quality
Thumbnail of user drdavidc
Canada
2 reviews
15 helpful votes
  • Send Message
November 18th, 2017

Who knew one app could change everything. I finally know how my son has been spending time on his phone. 5 stars for sure.

Service
Value
Shipping
Returns
Quality
Thumbnail of user altheaj2
District of Columbia
1 review
0 helpful votes
  • Send Message
February 16th, 2018

Commendable! Downloaded this app yesterday on a phone, so happy to see that its working just as promised.

Thumbnail of user daniellaw23
Indiana
1 review
0 helpful votes
  • Send Message
January 24th, 2023
Verified purchase

Hey, i started using xnspy about six months ago for my company devices. The workplace productivity has improved significantly. Must try!

Thumbnail of user zeeshana29
Pakistan
1 review
1 helpful vote
  • Send Message
March 8th, 2020

There are too many prerequisites that you need to know of very clearly before spending your money. But overall the app works great.

Service
Value
Returns
Quality
Thumbnail of user howiem
GB
1 review
1 helpful vote
  • Send Message
April 14th, 2015

This app is perfect for email mointoring. Plus I love the fact that I can create alerts, which significantly enchances my ecperience.

Thumbnail of user havenb16
Haven P.
District of Columbia
1 review
0 helpful votes
  • Send Message
January 13th, 2023
Verified purchase

This app is worth every penny of its price. I was previously using umobix and found that xnspy is half its price with better features.

Thumbnail of user joana492
Netherlands
1 review
1 helpful vote
  • Send Message
December 18th, 2022
Verified purchase

I just bought the app and find some issues in the begining i.e. Installation etc but the support team took me on chat and guide me briefly.Thanks

Thumbnail of user fanisp
Greece
1 review
2 helpful votes
  • Send Message
June 17th, 2019

Was not working good from the first day. Everytime they told me reinstall it and reinstall it. They don't have good refund program

Thumbnail of user bethn106
Minnesota
1 review
3 helpful votes
  • Send Message
April 23rd, 2019

Horrible company. Blames the customer when things don't work and won't issue a refund for something I can't even use. STAY AWAY FROM THIS COMPANY!

Thumbnail of user triciak22
Tricia K.
Texas
2 reviews
3 helpful votes
  • Send Message
May 18th, 2018

XNSPY has terrible business practices. I wouldn't do business with them, despite their 100% customer satisfaction guarantee. The product works great -- for a day -- then you find the problems that make it unusable.

First, their refund policy allows for no refund after 10 days. Second, the iCloud based solution that they are selling doesn't work. When XNSPY tries to access an iCloud backup, the first time works. Then, Apple locks the iCloud account for suspicious activity (caused by XNSPY). To unlock the iCloud account one must change its password at Apple.

The problem is that then the device being monitored needs to have its iCloud password updated also, requiring physical access to the phone, and causing the phone (or any other apple device) to be unable to use its iCloud account until the password is updated -- including generating the very iCloud backup that XNSPY uses. Stealthy it ain't.

Further, the web interface to the XNSPY product doesn't let you change the password for the iCloud account -- until XNSPY has a failed login. Let's think about that for a sec. Apple locked the account for suspicious activity, and XNSPY won't let you fix your credentials until it generates MORE suspicious activity (by trying to access the iCloud backup with the old password).

XNSPY has confirmed to me that they know about this problem. Yet, they still sell the product, and will not honor their "100% guaranteed customer satisfaction" by providing a refund. Instead, they hide behind their "policies" of only providing partial refunds, despite knowingly selling a product that doesn't do what it promises to do.

Oh they say that they are "working on the problem", but frankly, I don't believe them, And I have only 10-days from purchase to ask for a refund.

Oh, and they are offshore. Their billing information shows them as SERFOLET LTD from Cyprus.

Be forewarned, and take your business elsewhere.

Thumbnail of user franke59
Katie F. – XNSPY Rep

Tricia, we value your feedback regarding our product. Here are a few things that we would like to add:

1. Note that all the prerequisites of our Apple iCloud spy are mentioned explicitly on our website and even on our Buy Now page so the potential users have a clear understanding of how the iCloud spying works.

2. About the Refund Policy, we believe a 10-day refund policy is fair and sound. Refund policies are made to ensure that both the consumers and the sellers are equally compensated; the sellers for providing their services (which may or may not be satisfactory for the user but they required time, effort and funds), and the customer for putting their money into a product. And yes, we do offer 100% refund but comes with its terms for the same reason aforementioned.

3. Our iCloud spy product is not underdeveloped. It’s rather the restrictions set by Apple on iCloud services to avoid any anomalous activity. This is also something that’s clearly mentioned on our website and can be seen here: https://xnspy.com/wiki/icloud-account-lock-issue/

4. Users who end up signing up for our iCloud version, they know what they are buying. We have tried our best to provide full transparency to our valued customers.

Thumbnail of user shikham4
India
1 review
7 helpful votes
  • Send Message
July 2nd, 2019

I tried to contact them for refund
This app didn't work at all
Scammers
When I try to contact them they didn't respond

Thumbnail of user tylerc314
Nigeria
1 review
0 helpful votes
  • Send Message
June 28th, 2021

I had quite an okay experience using this platform but I couldn't get all the information I needed so I hired CyberHackiT.com

Thumbnail of user westonk9
California
1 review
0 helpful votes
  • Send Message
January 3rd, 2023
Verified purchase

Xnspy has all the features that I need to monitor my off-site team. Makes my job much easier.

Thumbnail of user romanleer
Roman Lee E.
District of Columbia
1 review
0 helpful votes
  • Send Message
January 11th, 2023
Verified purchase

I have been using Xnspy for a while, and they have improved so much with their latest version.

Thumbnail of user desmonda27
Arizona
1 review
0 helpful votes
  • Send Message
May 5th, 2023
Verified purchase

XNSPY can block many time-wasting apps which means that my employees can make sweatpants more quickly.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Xnspy is a device monitoring software for the Android and iOS platforms. With customers in over 180 countries, Xnspy has a decade of developmental maturity behind it and has been positioned as a pioneer in the phone monitoring space. Xnspy aims to provide a unique spying solution to its users that require a quick, efficient, and affordable package to tether a phone or tablet wirelessly to the Xnspy control panel. Xnspy is a one-stop fix for everyone concerned for themselves, their associates, and their friends. Xnspy is voted the best cell phone spy app by Entrepreneur, Engadget, and other digital publications and continues to be the top spying app for Android and iOS ecosystems.

Company Representative

Thumbnail of user franke59
Katie F.
Typically does not respond to reviews

How do I know I can trust these reviews about XNSPY?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about XNSPY?