• XNSPY

XNSPY

Write a Review

Overview

XNSPY has a rating of 3.9 stars from 437 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with XNSPY most frequently mention customer support, social media, and location tracking. XNSPY ranks 2nd among Surveillance sites.

  • Service
    88
  • Value
    85
  • Shipping
    50
  • Returns
    76
  • Quality
    85

This company does not typically respond to reviews

Positive reviews (last 12 months): 81.3%
Positive
26
Neutral
0
Negative
6

Instant Feedback

113 reviews

436
See all photos
How would you rate XNSPY?
Top Positive Review

“Trustworthy monitoring”

Jessica T.
10/6/24

When my daughter started high school, I wanted a way to keep her safe without being overly intrusive. A friend of mine recommended xnspy. The app allows me to monitor her messaging and social media interactions. It has helped us talk about online safety and privacy. I feel more confident knowing I can stay connected without invading her space

Top Critical Review

“It is a shame I can't give XNSPY negative stars”

David R.
5/9/24

It is a shame I can't give XNSPY negative stars because the product is very, very bad and the company are scammers. XNSPY never at any time recorded telephone calls and that is all I really wanted. Right from the start I got the run around from the so called support people, it was installed on an Android 9 phone and later they told me that I needed a later version of Android so I bought a new phone, Android 13 but then not even the surround sound recording worked. They then told me that is did NOT work on Android 13 even though it BOLDLY claimed on their web site that it works on all Android devices and lastly they refused a refund. Do NOT waste your money on those liars and scammers

Reviews (437)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (44)
Thumbnail of user julial120
Canada
1 review
8 helpful votes
  • Send Message
June 10th, 2019

I tried it last year and I was not very excited. It did the job but I had faced a lot of issues. Recently, I had the need to look into someone's phone once more; tried Xnspy again. I am very impressed with how the app has improved within a year. There are many more interesting features added. All those analytical features weren't there as far as I remember which are very helpful if you are monitoring someone's phone for an anomaly (as you are very likely to find a trend or something very important on their cell phone).

Thumbnail of user leslieg196
Florida
1 review
0 helpful votes
  • Send Message
June 10th, 2020

I installed the software and they don't support Android 10 OS. Cancelled and asked for a refund. I got back too bad so sad. No offer of we will have our software updated by... for OS 10. Thanks for nothing and no help. We might have waited. We are elderly and retired and trying to monitor our 31 year old Down Syndrome disabled son. Thanks for nothing.

Tip for consumers:
Don't do it.

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user miked241
Canada
1 review
6 helpful votes
  • Send Message
February 22nd, 2017

Just bought it, and on my 3rd day of my 10 day window. Their page says " eligible for a full refund within 10 days"

It sort of works, but its been one issue after another. At the moment, they say a bug in my dashboard, is stopping me from viewing data.

I asked for a refund ( 100% satisfaction), and they said its zero refund if I refuse help by support.
Im not refusing, but the app has issues. I said in a chat, we can do this for 6 more days, and my 'refund window' is gone'

I see what their game is, and it pisses me off. Its crooked, and a scam to do this to people.
I'm calling my CC company to see if they will assist in costs from this people.

Advice, stay clear!

Thumbnail of user deborahl18
Canada
2 reviews
1 helpful vote
  • Send Message
January 22nd, 2015

Xnspy is really nice to use, and I say it as a mom who is not very good at using technology! The call recording is especially nice because when you listen back to the calls, you can hear both sides of the conversation fine. I hadn't seen this in many apps before. I think it is a great safety apparatus so I'm going to be using this for a long time.

Service
Value
Shipping
Returns
Quality
Thumbnail of user aa467
Utah
1 review
1 helpful vote
  • Send Message
June 2nd, 2021

Their website says "view internet browsing history" with NO-jailbreak required for i-phone, BUT that isn't true. Upon finding out that the website claims weren't true and before I had even used the software, I asked to cancel. They said they will only offer a 30% refund. They kept citing the "buy now:" page that has lots of very fine print about all sales being final, but they were doing me a favor by offering a 30% refund.

IN SHORT: The website says their software covers a lot of functions but if it doesn't?. Too bad it's your problem, because you agreed to all sales being final when you placed your order

Tip for consumers:
Their website says "view internet browsing history" with NO-jailbreak required for i-phone, BUT that isn't true. Upon finding out that the website claims weren't true and before I had even used the software, I asked to cancel. They said they will only offer a 30% refund. They kept citing the "buy now:" page that has lots of very fine print about all sales being final, but they were doing me a favor by offering a 30% refund.

IN SHORT: The website says their software covers a lot of functions b

Products used:
Their website says "view internet browsing history" with NO-jailbreak required for i-phone, BUT that isn't true. Upon finding out that the website claims weren't true and before I had even used the software, I asked to cancel. They said they will only offer a 30% refund. They kept citing the "buy now:" page that has lots of very fine print about all sales being final, but they were doing me a favor by offering a 30% refund.

IN SHORT: The website says their software covers a lot of functions but if it doesn't?.. Too bad it's your problem, because you agreed to all sales being final when you placed your order

Service
Returns
Thumbnail of user marcor69
Florida
1 review
12 helpful votes
  • Send Message
January 24th, 2019

Xnspy is a broke and heartbroken people's best pal. I was in an emotionally-draining relationship with so many unanswered questions. It was a one-time's heartbreak and pain over months and probably years of abuse. I chose to opt out of the relationship when I found out about his reality because of Xnspy.

Thumbnail of user jakee34
1 review
10 helpful votes
  • Send Message
November 22nd, 2018

My first spy app was Flexispy. Extremely expensive and hard to install. Then, it was mSpy. Again, hard to install but less features than Flexispy. Then, I somehow got Xnspy. This one has the easiest and fastest installation. The features are great, too, especially for how less you have to pay, comparatively.

Thumbnail of user davidh1244
Illinois
1 review
2 helpful votes
  • Send Message
October 11th, 2018

I have read a few other Xnspy reviews posted here before writing one of my own. I have been using Xnspy from the last 8 months. Had there been an issue with the app's service, there's no way I would have even give it a month on my child's phone. I don't use it for spying on husband like many others out there do but I could tell what my experience has been with this app so far. Xnspy definitely doesn't suck and it definitely doesn't have a sucky support team. I do believe that the app performance is not the same every time I use it but I do understand why that's so. There are many factors that could interfere with the optimal performance of the app, like the internet connection on the monitored device, the device that's been monitored; whether it's old or new and so on... I am satisfied with this app; in fact, so satisfied that I especially logged into my computer today to write this review. So don't take my words for granted.

Thumbnail of user alexk296
California
1 review
3 helpful votes
  • Send Message
October 23rd, 2019

I couldn't install this software on the target phone it kept on giving me error messages. I contacted them for a refund but their service is terrible! I am now disputing the charge with my credit card company based on the fact they sold a non working software. Horrid company I guess I've got to figure out another way to monitor the phone.

Thumbnail of user afridia1
Pakistan
1 review
1 helpful vote
  • Send Message
July 6th, 2020

This app is great. I loved how it takes care of everything from calls to messages to emails, and locations. I am a parent and this gives me so much control. Like any parent, I want to ensure the digital safety of my kids and Xnspy lets me do that. It's great! I would recommend this app to all parents.

Service
Value
Returns
Quality
Thumbnail of user nicklosb
Canada
1 review
10 helpful votes
  • Send Message
June 21st, 2019

The best thing about this app is how accurate is this in terms of location tracking. My son has been hanging out with a reckless crowd, and I was suspicious that he was lying to me about his whereabouts. So, it was a great relief to know that I was not wrong, and the app confirmed my suspicions and got me proof.

Thumbnail of user jacobg119
RU
1 review
24 helpful votes
  • Send Message
September 29th, 2019

Tracking my employees wasn't that easy till I came to know about Xnspy. Well, this app actually does all the work for me. It records all the locations of my employees with time and date details. While sitting at home, I can track the exact location of my employees from my laptop and find it very easy to use. Investing in Xnspy has accelerated my business operations, and now I have more satisfied customers. Credit goes to Xnspy!

Thumbnail of user hishamb2
Canada
1 review
5 helpful votes
  • Send Message
January 30th, 2016

Don't trust this company.
They are kind of scammer & cheater.
Their service was not working at all, after contacting the company they were helpless.
I have requested for refund but they came back with a statement saying I can have partial refund only!
While in their website they have stated 14 days full refund.

Service
Value
Shipping
Returns
Quality
Thumbnail of user samanthaa22
New Jersey
2 reviews
4 helpful votes
  • Send Message
February 9th, 2016

I tried xnspy during its free trials. I saw the ad on a website and i was like lets give it a try. It was always there in my mind that my kids need to be monitored and a free trial seemed like a nice idea to affirm my status over their spooky behavior. And i was right! Lets not get into what i really found out, but the thing is, we all need to monitor our kids. We, as parents, think only at extremes. Either our kids are the best in the world, or the worst. But the real thing is that, almost all kids are same. They have tendency to go for risky stuff around them and its our job to look after our kids.

Thumbnail of user marrya6
Canada
1 review
4 helpful votes
  • Send Message
May 22nd, 2019

Ok, so my ex was cheating on me but not very openly. He wasn't always tapping and texting on his phone. So I never found out anything. But I began to notice that his phone battery was down almost all the time so I figured he was spending a lot of time on his phone only when I wasn't with him. So, I searched for something I could install to find out what's going on. Xnspy was a huge help. An eye-opener rather. All the features are pretty cool but it's the call recording feature I loved the most. It really works! The app automatically records the calls in the monitored phone and then I could listen to them later on. Thank you, Xnspy!

Thumbnail of user humag
Pakistan
1 review
24 helpful votes
  • Send Message
February 12th, 2020

I am from a low-income family with four kids, all of whom have their personal phones. I wanted an affordable monitoring solution for their phones and came across Xnspy, which I am thankful for. It does everything I was looking for, at $5/device.

Service
Value
Returns
Quality
Thumbnail of user granth133
Nigeria
1 review
1 helpful vote
  • Send Message
June 14th, 2021

I honestly got quite a good experience using the app, just that I was not able to retrieve the full detailed information, I'm also sincerely grateful to CyberHackIt. Com for their careful utilization of the carefully provided resources and quick execution.

Thumbnail of user torya6
GB
1 review
4 helpful votes
  • Send Message
April 21st, 2016

My kids are a real butt pain. Honestly, they had forgotten how to look up to the world apart from their crappy gadgets. Xnspy is a savior. I keep my kids phones locked up with the remote control feature during their exams and at night.

Thumbnail of user melinaj19
California
1 review
1 helpful vote
  • Send Message
December 19th, 2022
Verified purchase

I am using this app since last 3 months and the app is working fine. Sometimes data is not showing in the dashboard but after refreshing the dashboard all data appears in the dashboard. I am using Samsung S9 and the chat support said it might be the issue due to outdated device. Rest all features are working fine. Calls, Text messages, Screen recording etc. Thanks

Thumbnail of user mujtabaz
Pakistan
2 reviews
19 helpful votes
  • Send Message
December 25th, 2019

As a mother, I was done taking my kids' word for it. Kids nowadays don't listen or care much and you have to make sure you do what is right for them. I tried giving them the freedom; I have tried taking it back. And I have finally realized, you have to settle somewhere between the both ends. Xnspy certainly helps with that.

Thumbnail of user alim211
Pakistan
1 review
10 helpful votes
  • Send Message
January 11th, 2020

Over the past six months, I noticed that my 16 year old daughter was becoming more distant. I tried talking to her but teenagers aren't the most talkative about these things. Things took a turn for the worse about two month ago when I realized that she hardly ate anything and stayed in her room most of the time. Thankfully, I used XNSPY to discover that she was being bullied online with people taunting her appearance. Once I realized what was happening, I was able to talk to her and get her professional help. I would really recommend XNSPY if you notice unhealthy behaviors in your children!

Thumbnail of user yournameh
Washington
1 review
10 helpful votes
  • Send Message
April 6th, 2020

Well first off unless you ready the fine print, you will most likely come to find after installation there is a completely new app that pops up on the target device homescreem that the user has never even heard of. Questioning why it needs permissions and access to absolutely everything... Also their refund policy is crap, how this product ranks so high on any list!? There are free apps that work better than this ripoff

Thumbnail of user carlost26
California
1 review
8 helpful votes
  • Send Message
June 27th, 2016

"24/7 support" - doesn't exist.
"Works on iPhone without "jailbreak"" - after your credit card clears, the instruction page says only works on phone that has been "jailbreaked". Emails from tech support could not send instructions to install. All instructions were for phone that was jailbreaked. Total scam

Thumbnail of user beatricew2
New York
1 review
1 helpful vote
  • Send Message
March 30th, 2015

Amazing! What an awesome way to track chilren. I love the single interface idea becasue even if you're tracking more than one child, you'll have everyone's information on a single screen. That is a brilliant add on I'd say.

Thumbnail of user morganm53
Germany
1 review
4 helpful votes
  • Send Message
November 24th, 2016

I got xnspy after i notice that my daughter has been using WhatsApp and Skype too often. Even during night, she wouldnot let go off her phone. With xnspy the first thing i did was to read her texts on WhatsApp. Now i dont have to worry anymore because i know what she has been doing.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Xnspy is a device monitoring software for the Android and iOS platforms. With customers in over 180 countries, Xnspy has a decade of developmental maturity behind it and has been positioned as a pioneer in the phone monitoring space. Xnspy aims to provide a unique spying solution to its users that require a quick, efficient, and affordable package to tether a phone or tablet wirelessly to the Xnspy control panel. Xnspy is a one-stop fix for everyone concerned for themselves, their associates, and their friends. Xnspy is voted the best cell phone spy app by Entrepreneur, Engadget, and other digital publications and continues to be the top spying app for Android and iOS ecosystems.

Company Representative

Thumbnail of user franke59
Katie F.
Typically does not respond to reviews

How do I know I can trust these reviews about XNSPY?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about XNSPY?