• XNSPY

XNSPY

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Overview

XNSPY has a rating of 3.9 stars from 437 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with XNSPY most frequently mention customer support, social media, and location tracking. XNSPY ranks 2nd among Surveillance sites.

  • Service
    88
  • Value
    85
  • Shipping
    50
  • Returns
    76
  • Quality
    85

This company does not typically respond to reviews

Positive reviews (last 12 months): 81.3%
Positive
26
Neutral
0
Negative
6

Instant Feedback

113 reviews

436
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How would you rate XNSPY?
Top Positive Review

“Trustworthy monitoring”

Jessica T.
10/6/24

When my daughter started high school, I wanted a way to keep her safe without being overly intrusive. A friend of mine recommended xnspy. The app allows me to monitor her messaging and social media interactions. It has helped us talk about online safety and privacy. I feel more confident knowing I can stay connected without invading her space

Top Critical Review

“It is a shame I can't give XNSPY negative stars”

David R.
5/9/24

It is a shame I can't give XNSPY negative stars because the product is very, very bad and the company are scammers. XNSPY never at any time recorded telephone calls and that is all I really wanted. Right from the start I got the run around from the so called support people, it was installed on an Android 9 phone and later they told me that I needed a later version of Android so I bought a new phone, Android 13 but then not even the surround sound recording worked. They then told me that is did NOT work on Android 13 even though it BOLDLY claimed on their web site that it works on all Android devices and lastly they refused a refund. Do NOT waste your money on those liars and scammers

Reviews (437)

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customer service (44)
Thumbnail of user tgbanwart
Kansas
1 review
0 helpful votes
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March 9th, 2024
Verified purchase

Last night I tried installing XNSPY for my daughter's Iphone. It was not working so this morning I reached out to their support. They responded by stating it no longer works on Iphone's and they don't know when it will. I requested a refund and they refused to refund me 100%. I suggest running far and fast from a company who does business like this. For Transparency, here is my chat response with their rep.

I'm trying to install but your download site doesn't work. Also, do I need to jailbreak my iphone to get the feature to be able to monitor text / imessages

Hello, Thank you for contacting Xnspy Live-Chat support.
Sorry, it is currently not available for iOS devices due to some technical issues.

OK, so I can't use on Iphone now? If so, can you please refund me?

Currently is it not available due to technical issues so it is not.
All details already mentioned on the website you have to check before purchase.

OK, I didn't see this. Does it work with jail broken Iphone?

Sorry but no.

OK, then I'd like to get a refund for my $89 I spent
How do I do this?

If you only want a refund it would be partial refund.

Why, I have not used it at all. Your website is listed with IPhone all over it. If you don't work with Iphones, you should remove that from your site.
I have not even downloaded it as the software does not work.

As i told you currently due to technical issues it is not available which is already mentioned on the website

But when will it be available?

Our dev team is working on it so once it will resolve we will let you know and update you.

Any estimate?

We cannot give you exact time frame about it.

Well I think a reputable company then should refund 100% if the product does not work. Please do this or I will reach out to my card company and issue a claim.

You have your right to do but we have to follow our policy and full refund is not the option

Well, then I will reach out to them but will also leave a 1 star review. Your Trust Pilot score is already down to a 2.7 star and lower reviews will kill your business so I can't understand why your management insists on not refunding until your product is fixed.

Is there anything else may I help you with?

Tip for consumers:
Horrible support.

Products used:
Iphone service

Service
Value
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Thumbnail of user youngc8
Pakistan
1 review
2 helpful votes
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January 7th, 2015

Been quite a while using XNSpy now and I’m getting used to it. Features are so many and it takes a little time to get the hang of it. If anyone here is reading reviewsbefgore buying XNSpy, people make absolutely sure that the phone is jailbroken. It won’t work on factory unlocked phones so save yourself the hassle and money. Otherwise, it works just fine. I’m a fan of the record surrounding feature. It’s a real steal.

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Thumbnail of user edh25
New York
1 review
1 helpful vote
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January 11th, 2016

Xnspy is very good if you want to monitor instant messenger apps like whatsapp and even fb. Like you can read messages and stuff and look at pictures and whatsapp media. Pretty ideal if you want to make sure your kids are safe.

Thumbnail of user katien42
Canada
1 review
11 helpful votes
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June 22nd, 2019

The app is pretty cool in a way that it doesn't stop working even in the absence of an internet connection. It would keep on spying and recording information. And as soon as the monitored phone connects to the internet, you get everything uploaded to your web account.

Thumbnail of user sijis
Canada
1 review
3 helpful votes
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January 5th, 2019

Useless app. It doesn't work and you need to always reach out to them for help, not just that their customer service is rude and useless. Don't waste your money trying to buy this app as it doesn't serve the purpose. You always have to install and reinstall which makes absolutely no sense.

Thumbnail of user krystalh99
North Carolina
1 review
8 helpful votes
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January 31st, 2022

Almost immediately after downloading the app I didn't like it. Some services aren't available unless the phone is rooted. Once I was able to get some results, there is a delay of a couple days to see texts messages and it was not hidden on the other phone because my daughter came up and asked what Androidauto was for. I was within the 10 day refund policy window but would not get responses. Of course when I message again and I'm well out of the 10 day window I get a response right away stating that I could only get a refund during the 10 days.
I would definitely recommend using something else and one that doesn't require the phone to be rooted.

Tip for consumers:
If you are trying to monitor your kid's phone use a different service.

Products used:
Year subscription

Service
Value
Returns
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Thumbnail of user johnf985
Canada
1 review
2 helpful votes
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April 24th, 2019

There are limited features that Xnspy offers for iPhones, so I couldn't use all the features that were available on Android. That was a bummer because I've heard great reviews about the app. But the installation process was easy because I only required iCloud credentials of the phone to hack it. This took about 10 mins. I haven't experienced any problems as a lot of the people are saying here.

Thumbnail of user johnf2272
Pennsylvania
1 review
0 helpful votes
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May 20th, 2020

If I could give it zero stars I would... I have used XNSpy for almost a year and have had to put in IT Tickets 22 times most of the time the tell me i need to uninstall the app and reinstall it. Kinda pointless when you want it to be discreet. The latest issue is the call recording stopped working. They basically told me sorry it doesn't support the new android 10 OS.

Thumbnail of user tzachiz
Israel
1 review
4 helpful votes
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November 12th, 2018

If you need to spy on iPhone, it will not work at all. Support will tell you - that what there is, maybe it works on very old iOS versions but not on 11.3. X onward. You will lose your money. So don't spend your money on something that will not work.

Thumbnail of user talmadgem
Georgia
2 reviews
1 helpful vote
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May 21st, 2020

They promise you everything and give you the basic stuff. Then give you the run around BS. Telling you to down load this and that. They bottom line is you can not listen to phone calls and you can not see messenger. It is hit or miss location tracking and does not record phone calls. It's not as advertised and none of them are. Their customer service is all BS. If you don't believe me then sign up you will see.

Thumbnail of user jamesk714
Portugal
1 review
14 helpful votes
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July 23rd, 2019

I went through the compatibility page on the website which was very clear about the devices the app would work on. So, when I installed the app, I didn't face any issues. Also, the installation guide on website was very helpful. So far, the app has worked fine. For curiosity's sake, I tried out all the features on an Android phone, and they worked fine. I'm pleased with the app's performance.

Thumbnail of user sherric109
West Virginia
1 review
11 helpful votes
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March 1st, 2020

I was charged two time the price of $89.99 to get NO INFORMATION BACK! I contacted the support team (which I remind you is nothing but a chat window) on 4 different occasions. And was told they werevrefreshing mybaccountbwsit 36 hours and try again. No number to call and speak with a person. After my 5th attempt was finially able to get 30% of the two charges of $89.99 refunded. So please save your time and money! This is all the information I received in a week!

Thumbnail of user joseg47
GB
2 reviews
1 helpful vote
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January 27th, 2015

I'm really happy with XNSPY's call monitoring, becasue i confirmed and it was pretty accurate. I do wish i would get a notification every time my daughter gets a call. I know they've got the watchlist, but if there's a way to get notifications for all the incoming calls, that would be great.

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Thumbnail of user rurd
Australia
1 review
8 helpful votes
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April 2nd, 2017

IT does not do anything magical, just compare backups and give the gap, just cheap rubbish!

And talk about a refund after on 2 hours of use... they are just a cheap backyard operation that will not part with any money paid!

Do not buy... Do Not buy

Tip for consumers:
Do not use this software. It is not a spy SW, its only backup compare. Useless

Service
Value
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Returns
Quality
Thumbnail of user davids9494
Oklahoma
1 review
1 helpful vote
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January 18th, 2023
Verified purchase

Have had app for probably 2 1/2 years. And just 1 day the location tracking just completely quits working. They said it was because I did an update on the phone and that the tech people are working on it. But that's been some where around 8 or 9 months ago and it still doesn't work. Also just out of the blue the phone call recordings completely quit working as well. I haven't EVER been able to see ANY out going sms text messages nor any MMS text messages. Ever. But i never could get a straight answer as to why I can see SOME of the incoming SMS messages but NONE of the outgoing texts.

Reason I chose this business:

Because it used to work fantastic! But has definitely falling off in the past year or so

* XNSPY attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user stacyl636
Florida
1 review
0 helpful votes
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December 27th, 2022
Verified purchase

I was using mspy previously but wasn't happy with its tracking. FB messages were not being shown nor it tracked the location properly. So I decided to switch to Xnspy and I'm happy with the results so far.

Thumbnail of user jennyw107
New York
1 review
10 helpful votes
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July 12th, 2018

I am glad to finally find an app that doesnt require me to jailbreak the iPhone that I want to monitor. Xnspy is better than all the apps that claim you need not to jailbreak the device for monitoring. It supports advanced spying. You can monitor WhatsApp, Facebook, text messages, calls and a lot more without comprising the warranty and security of your iPhone. And all this comes at the price of just $8.33 a month!

Thumbnail of user ck453
Pennsylvania
1 review
3 helpful votes
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March 27th, 2020

This company claims to provide real time monitoring which in these crazy times would give any parent a sense of relief; however, it is complete BS. I got no data at all. And when I contacted them they sent me a things you should know before you buy link saying that it clearly tells you that it just pulls data from iCloud backup. Except you can't find that link from the main website. The website is completely misleading and says 100% satisfaction guaranteed but they were quick to mention that doesn't mean a full refund. They offered me 30% (I had it less than a week and got NO data). I argued the website says 50% and they gave me that but seriously this is a scam company. DO NOT BUY! They promise to help you protect your children and then steal your money. I hope they realize karma is a b*tch and what goes around comes around. I am reporting to BBB

Thumbnail of user meredithm17
Pennsylvania
1 review
7 helpful votes
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January 15th, 2017

Complete scam! DO NOT TRUST OR PAY ANY MONEY! They still will not refund me after I told them their software does not work on iPhone 7! Scam scam scam- 3 days for them to reply and only offer 50% refund. Though they say they're 100% customer satisfaction! Bull$#*!! *******@gmail.com happy to give any and all more details of this fraudulent company

Thumbnail of user doretts1
Illinois
1 review
5 helpful votes
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August 14th, 2018

I have tried and tested XNSPY and I want to let all users know it works how it's promised. They don't have its trial version but the live demo provides you all the information you would like to know about this app. It's features like SMS & call monitoring, location tracking, remote control are commendable.

Thumbnail of user yeinerg
New York
1 review
4 helpful votes
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October 14th, 2020

App didn't work on the cell phone i had, even if on the website it says the phone is compatible. I talked to several agents and with the first 4 agents the time cut off in the middle of the problem, so i had to repeat everything all over again. Then i had another agent that tried to help and after 4 hours she wasn't able to install that app on the phone. She told me, i'm opening a ticket and a technician will contact you. 6 days passed, no one called, or email or anything. I called to get a refund and you get 50%, even if you are not able to install the app. This looks like a scam. If the company if so confident about the product, it should refund the 100% when the app has not been used.

Thumbnail of user muhammadk79
Pakistan
1 review
7 helpful votes
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December 9th, 2020

It's hard to wrap my head around the sales copies of these spy apps. All of them claim to be the most powerful spyware and all of them have enthralling and long webpages. If there was any spy app that seemed reasonable to me, it was Xnspy. Luckily, the service itself is satisfactory too. You have to stay in contact with their support because of the dynamic nature of the service but they do listen to you if there is any hiccup.

Thumbnail of user nookiej
Alabama
1 review
2 helpful votes
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May 12th, 2020

I purchased XNSPY back in November 2019 and must say it worked well in the beginning. The calls were being recorded and the text messages were coming through. The only complaint in the beginning was that all of the text messages from the target phone was not being uploaded on the dashboard. Support will respond within 24 hours but they all will say the same thing and really do not solve many of the problems that you have. Since February of 2020, XNSPY no longer is able to play recorded calls. The app will record the call but you cannot hear anything. At the moment, it is a complete waste of money and I will cancel my subscription if the company doesn't find a way to for me to hear the recorded audio.

Thumbnail of user aldricha
Switzerland
1 review
1 helpful vote
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February 8th, 2017

I came across XNSPY when I was searching for spy apps to monitor my son. Im not active on social networking sites so I dont know much about my sons online activities. Plus, hes also blocked me from Facebook and Instagram so that I remain unaware of whatevers happening in his life. XNSPY has helped me monitor my sons Instagram, Facebook messenger, and WhatsApp. All I have to do is view the control panel for any information regarding my son. I can even look at all his chat conversations, photos, and videos hes been posting on Instagram. And tell you what, I was quite relieved to see my son was not engaged in any unusual activity.

Thumbnail of user lamprosf
Greece
1 review
0 helpful votes
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December 30th, 2020

Today after 2 hours deal because the problems with app still excist they confirmed to me that they will proceed to my refund of my purchase (40%). JANE ALVIN from the customer support is the only person who recognize and paid attention to my problem. Hope to keep it!

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From the business

Xnspy is a device monitoring software for the Android and iOS platforms. With customers in over 180 countries, Xnspy has a decade of developmental maturity behind it and has been positioned as a pioneer in the phone monitoring space. Xnspy aims to provide a unique spying solution to its users that require a quick, efficient, and affordable package to tether a phone or tablet wirelessly to the Xnspy control panel. Xnspy is a one-stop fix for everyone concerned for themselves, their associates, and their friends. Xnspy is voted the best cell phone spy app by Entrepreneur, Engadget, and other digital publications and continues to be the top spying app for Android and iOS ecosystems.

Company Representative

Thumbnail of user franke59
Katie F.
Typically does not respond to reviews

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