• XNSPY

XNSPY

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Overview

XNSPY has a rating of 3.9 stars from 437 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with XNSPY most frequently mention customer support, social media, and location tracking. XNSPY ranks 2nd among Surveillance sites.

  • Service
    88
  • Value
    85
  • Shipping
    50
  • Returns
    76
  • Quality
    85

This company does not typically respond to reviews

Positive reviews (last 12 months): 81.3%
Positive
26
Neutral
0
Negative
6

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113 reviews

436
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How would you rate XNSPY?
Top Positive Review

“Trustworthy monitoring”

Jessica T.
10/6/24

When my daughter started high school, I wanted a way to keep her safe without being overly intrusive. A friend of mine recommended xnspy. The app allows me to monitor her messaging and social media interactions. It has helped us talk about online safety and privacy. I feel more confident knowing I can stay connected without invading her space

Top Critical Review

“It is a shame I can't give XNSPY negative stars”

David R.
5/9/24

It is a shame I can't give XNSPY negative stars because the product is very, very bad and the company are scammers. XNSPY never at any time recorded telephone calls and that is all I really wanted. Right from the start I got the run around from the so called support people, it was installed on an Android 9 phone and later they told me that I needed a later version of Android so I bought a new phone, Android 13 but then not even the surround sound recording worked. They then told me that is did NOT work on Android 13 even though it BOLDLY claimed on their web site that it works on all Android devices and lastly they refused a refund. Do NOT waste your money on those liars and scammers

Reviews (437)

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customer service (44)
Thumbnail of user jahidp
Texas
1 review
0 helpful votes
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November 30th, 2020

I work in IT and I am kicking myself right now. I was being lazy and decided to give this company a shot to avoid setting up my own forwarding apps and programs to monitor the phone, or adding it to a MDM tool that I use. Long story short, a lot of the features were not working, I explained that recording was not recording both ways with ears directly to phone, nothing in between. Text messages were coming in as "Today" when they were in fact 3 days old. Was not logging my calls directly to the phone which I dialed 2 that day and it did not show up. I mentioned all of this and they were focused on the configuration of the phone. It is my daughters phone and as I explained to the person on the other side of the chat screen, these are basic features and they do not work. I am too tired to list all the chatting back and forth, but OMG, so freaking rude on the other side of the chat screen. I would never recommend this to anyone, these guys are a scam and in the end, they refuse to give me a full refund. Stay away from these guys, I would strongly avoid them at all cost.

Tip for consumers:
Please just avoid this completely. Not so much for the money that you might lose for services that may not work for you, but for the complete lack of respect these people have towards customers.

Products used:
None, I will be installing my own apps and programs and having it forward everything to a server which I have yet to build.. I really wish this was a legit product, it would have saved me so much time and money.

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Thumbnail of user rustya13
Arizona
1 review
6 helpful votes
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February 22nd, 2020

They promise all these great monitoring features only to slowly stop letting you use any of the features one by one. They deliberately stop monitoring anything and refuse to upload the content of target phone. I imagine it is because the don't want to pay for their server costs. I bought the one year and was only allowed to monitor 60% of what they promised for less than 2 weeks. Afterwards all monitoring stopped. Their customer care only kept asking me to install and reinstall over and over which I did but it only resolved 20% of the issues. I know they are doing this becsuse one time a newly hired customer rep ( who didn't realize the compamy policy of deception) actually did a coupke things and got everything minitoring for one day. Then suddenly all features stopped again. Horrible dishonest and scammee company that doesn't deliver what it promises..

Thumbnail of user kandyw3
New Jersey
2 reviews
5 helpful votes
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April 1st, 2019

We purchased this product for my teen daughters phone yesterday. We jumped through all of the hoops to get the account set up and then completed the set up which was a bit tedious because of iphone security now a days. The app stated that it found a new backup and that the data had been uploaded, however, we could not see any log of calls or text messages. I sent in a support ticket, my ticket was replied to and closed referring me to the feature list. I was perfectly aware of the available features so this was response was not helpful. I waited again for today's data to come in to the app. This never happened so I submitted another support ticket which the response was that with my version call recording was not available. My ticket never said anything about call recording, again I know what features were supposed to be available with the version that I purchased. I asked for a refund because the application was not working as expected and the support experience has been horrible. I received another reply stating that today's data shows uploaded, it still wasn't showing, and that if I still wanted to cancel I would be subject to the partial refund policy. I literally NEVER got what was paid for. This company has no phone number anywhere on their site, the only way to communicate with them is through support tickets. I am still waiting to here about my refund but I would HIGHLY recommend staying away from this company! Bad experience all the way around!

Thumbnail of user franke59
Katie F. – XNSPY Rep

Dear Kandy,
We really apologize for the inconvenience you had. As a company, we have mentioned every term in detail on our website so that our customers can get to know every detail on our website before making a purchase. Our customer support is also available 24/7 for the guidance.
Thanks

Thumbnail of user nelsons60
Indiana
1 review
5 helpful votes
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October 12th, 2018

I thought this would be an awful app, but well, it's not and I love that about it. I really liked its ambient recording feature. Would definitely recommend this!

Thumbnail of user miah48
New York
1 review
8 helpful votes
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November 27th, 2018

A real tool to spy on your partner. 100% discreet and lots of features. It also provides you with ease to go through the app and customize the features you want it to be.

Thumbnail of user kenz40
Ukraine
1 review
0 helpful votes
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August 23rd, 2020

App is garbage.
-They advertise on blog posts that it works on snapchat. It doesn't. It isn't even an option.
-advertises that it records the surroundings. The reality is that it only does so when the phone is unlocked. So if you send a command to record at say 2pm for the maximum (30 minutes) but the phone isn't being used, it doesn't record at 2pm. It will record the next time the phone is unlocked. So if you think your going to catch your spouse cheating by recording the deed while their phone is in the room, that's not happening.
-advertises that it records calls. It doesn't. It has recorded maybe 5% of the calls made on the phone.
-it does allow you to see and download videos and photos stored in the phones gallery only. The problem is this: They are at low resolution and any media that isn't saved to the gallery (photos/vids attached to messaging apps aren't accessible.
-one thing it does seam to do reliably is record call meta-data and texts on the phones native sms app. However if the user utilizes any other SMS app (signal for instance) none of that is collected/accessible.

Summary, this app does maybe 10% of what they promise. Definitely not worth it.

Thumbnail of user deanm105
Hong Kong
1 review
5 helpful votes
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January 26th, 2018

You are empowering parents digitally and we are indebted to you for that. Its high time that parents use monitoring tools to check what their kids are up to in their special world.

Thumbnail of user tr135
Texas
1 review
5 helpful votes
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February 5th, 2020

DO NOT FALL FOR THIS. A complete scam and horrible people. They take your money and then give the run around hoping you won't reapond. You cant ever talk to a person only chat and email. It is crap!

Thumbnail of user markg511
California
1 review
3 helpful votes
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September 7th, 2018

1) The app speed is way too slow. Takes a long time to show.

2) The email isn't listed (when there are emails). They claim all emails will show up.

3) The text messages shows (some) on the recent text field but if I go to the phone logs for texts it shows the latest (but only shows messages from yesterday) and the texts from today are not even showing. They claim all texts will show up.

4) I recorded surroundings and cannot find it in the phone surround recording page. It says no records. They claim you can record surroundings and then listen to them.

5) The call recording is empty when there are clearly calls and voice mails left. They claim you can hear all incoming and outgoing calls.

6) The Internet history is blank when it should not be. They claim you can see all internet history.

7) Kept getting an error on login that said OVER_QUERY_LIMIT and locked up the main page.

I had it installed 1 day for testing purposes and it failed pretty much across the board. Then I asked for a full refund and they said no full refunds and I can get half. UHHHH NO. Your software doesn't work. I will get a full refund. But I am tried of dealing with them and just going to contact my credit card and file a fraud and let the CC company handle it. Utter rip off. They sell you something that doesn't work and then won't refund you? I smell a class action lawsuit.

Thumbnail of user jordynm25
New York
1 review
1 helpful vote
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December 21st, 2022
Verified purchase

I have used XNSPY for two months and all the features it provides can be useful in multiple scenarios. I haven't had any issues with the app and it also removes any bugs with new updates.

Thumbnail of user alfredf92
Denmark
1 review
0 helpful votes
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January 21st, 2023
Verified purchase

The app performs well but i think that allowing more phones on a single subscription should be made possible. It would make things easier for people like me who are monitoring 3-4 devices.

Thumbnail of user jerryk210
Japan
1 review
3 helpful votes
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October 24th, 2020

Best monitoring that always gives accurate results. This team made me happy I was given access to my kids location from a country apart

Hackers Phone Cloning. C om

Thumbnail of user crisr13
GB
1 review
4 helpful votes
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June 1st, 2017

The app is pretty cheap when you compare the $350 you need to pay for a similar app. Although, there are some issues with the app like it lags and the refund policies arent very sound.

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Thumbnail of user cosa
Romania
1 review
0 helpful votes
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September 24th, 2019

I have purchased a 3 month subscription but I would not recommend this app on Android, here are the pluses and just some minuses (as I experienced them), however the minuses are of a greater importance than the minuses:

+ fast installation, fast replying customer service, location tracking is accurate (when it works, haha!);

- whatsapp/facebook logging is a joke, you can only see some typed words, but not to whom or from who, and not all the conversation, so it's useless!
- at least for me, I had to install the app every 2-3 days, as it stopped monitoring everything after a couple of days (customer service tried to say that the phone must have not been connected to internet, but it was all the time!)
- some calls are being recorded, some are not (random choice?!)
- remote control/record surround feature works from time to time, not always, and not recording the amount of minutes you set (for example, you set 25 minutes for recording, and it records 5, or 2, or 18 minutes, like it has a mind of its own, rarely it records the exact amount of minutes you input)

All in all, sorry but I would not recommend it.
My email address for purchase proof: *******@yahoo.com

Thumbnail of user tobbym1
GB
1 review
0 helpful votes
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September 28th, 2021

So things you will be able to do is:
See some of the keystrokes (not all!)
Most or almost all of websites (not sure about incognito, seems to work, sometimes doesn't, tested myself).
Although they claim that you can see viber, kik's and what not, but they do not work, you will be able to see that on keylogger, because it picks up input on viber, but on viber section you won't see a thing.
Keylogger will locate only inputs in google (not all, for some miraculous reasons) and some in viber...
But most disappointing was the fact that a person with miniscule tech education (that had 0 clue about this program and couldn't have in any possible way), manage to detect that there's "some sort of virus", google antivirus, install it and from then on no detections whatsoever, literally last line says "antivirus for android" on google search. So then xnspy does something, shows up somewhere (and this is for very, very regular and simple user), but either pop ups or whatever it is, that the person gets irritated by and then will try to install antivirus and that'll be the end of it.
Paid for 3 months, got out of it 1.5 week.
Disappointing, to say the least.
I'll give one star that it works, at least somehow, and you are able to get something... while others where straight up disappointing and didn't even work.
And another star for design, bit outdated, but not too much, modern enough and looks nice. While others where like back to 2000s.

Products used:
xnspy

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Thumbnail of user patn53
Maine
2 reviews
3 helpful votes
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April 23rd, 2019

HORRIBLE SERVICE. I SEARCHED FRIST THEN CONTACTED THEM IN REGARDS TO MT DEVICE BEING COMPATIBLE AND WAS TOLD YES AFTER GIVING THEM MAKE AND MODEL. AFTER 3 DAYS OF UNINSTALLING, REINSTALLING, WAITING FOR HOURS TO GET THE SERVICE I KEPT GETTING THE RUN AROUND. FINALLY AFTER DEMANDING MY 59.99 BACK FOR NO SERVICE THEY KEPT IT ALL THEN TOLD ME THE DEVICE WASNT COMPATIBLE. THERES NO NUMBER TO CALL. BASICALLY THEY ARE A SCAM WHO SCREWS PEOPLE OUT OF MONEY. STAY AWAY. FIND BETTER SERVICE

Thumbnail of user hussaina14
Pennsylvania
1 review
3 helpful votes
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December 15th, 2020

I tried this and never worked i tried so many times followed all the instructions and never worked on my iPhone 8 its a waste of money i would rate this negative stars. They wouldn't refund me

Thumbnail of user dominikw4
Germany
1 review
1 helpful vote
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September 1st, 2015

I am pretty inspired by this app. Though there is so much that i would love to see from a smartphone monitoriing app, xnspy is closest to what i have imagined. Thumbs up xnspy

Thumbnail of user doretts2
1 review
4 helpful votes
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November 7th, 2018

There was no way for me to find out who my $#*! partner was humping. Xnspy gave me so much to screw him up. Oopsie! But thank you, Xnspy, for making my life easier.

Thumbnail of user mitchellb31
Netherlands
1 review
1 helpful vote
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May 11th, 2015

It's a good app. I like that how i can control the features and toggle them on/off at my choice. My favorite monitoring feature is geofencing. Now my kid doesnt sneak out like before at night

Thumbnail of user marinab182
Canada
1 review
1 helpful vote
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December 19th, 2022
Verified purchase

I used it for my kids and found it very helpful. Especially app blocking feature is awesome. Some time the app took time to upload the data to dashboard but overall i am happy with the app.

Thumbnail of user markj506
California
1 review
1 helpful vote
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March 18th, 2019

Their policy says you have 10 days to try it then they will give you a refund if your not happy. When I asked for the refund the sameday I paid for it. They said no they can not give me a refund.

Thumbnail of user nicholasd85
Nigeria
1 review
0 helpful votes
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April 1st, 2019

The experience i had with this left me with no choice and
Really nothing positive to write about as it only worked slightly for
Some few days and suddenly stopped working; reason why, i still don't
Know. I wish i had read absolutely all the reviews on here before
Actually jumping into this and giving it a trial. Just got to discover
Majority of the reviews are not so good enough as regards the spy
Software. In the process of getting along, i discovered quite a number
Of reviewers saying how they got help through getting to hire spy
Experts and things like that; i have been skeptical about getting the
Help of a spy expert initially; but i don't have a choice now since i
Thought this software would really getting the job done for me but it
Really didn't. Therefore, i also did what majority of other
Reviewers did and i decided to hire a spy expert **HACK. W I Z Z 1 at G
Mail. COM*** to get the mobile phone spy done for me and bingo he came
To my rescue and i was finally able to gain absolute access into my
Targets devices; an iphone and an android, i got to gain real time
Access both in online and offline mode with daily update; it was amazing
As virtually everything happening on both devices was made visible to
Me including sms, call logs, gallery folders, social media activities,
Whatsapp, facebook, instagram, snapchat, twitter; chats and chat
History, GPS location etc and all. **H A C K. W I Z Z 1**AT**G mail.
COM** made this all possible and it was indeed a success after all.

Thumbnail of user nellyd3
California
5 reviews
1 helpful vote
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January 14th, 2015

Ive recently bought XNspy but Im a little confused like how do I put it on my sons phone? I thought it would install automatically when I buy it, so how do I work it without my son finding out?

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Thumbnail of user jinj7
Florida
1 review
3 helpful votes
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May 24th, 2018

Xnspy is Trash. Bad interface doesn't work most of the time. No customer service. Way too complicated to install. More than 20 steps and IT DOESN'T FUNCTION. WASTE OF MONEY.

Tip for consumers:
Get highster or something else. xnspy is terrible.

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From the business

Xnspy is a device monitoring software for the Android and iOS platforms. With customers in over 180 countries, Xnspy has a decade of developmental maturity behind it and has been positioned as a pioneer in the phone monitoring space. Xnspy aims to provide a unique spying solution to its users that require a quick, efficient, and affordable package to tether a phone or tablet wirelessly to the Xnspy control panel. Xnspy is a one-stop fix for everyone concerned for themselves, their associates, and their friends. Xnspy is voted the best cell phone spy app by Entrepreneur, Engadget, and other digital publications and continues to be the top spying app for Android and iOS ecosystems.

Company Representative

Thumbnail of user franke59
Katie F.
Typically does not respond to reviews

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