• XNSPY

XNSPY

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Overview

XNSPY has a rating of 3.9 stars from 437 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with XNSPY most frequently mention customer support, social media, and location tracking. XNSPY ranks 2nd among Surveillance sites.

  • Service
    88
  • Value
    85
  • Shipping
    50
  • Returns
    76
  • Quality
    85

This company does not typically respond to reviews

Positive reviews (last 12 months): 81.3%
Positive
26
Neutral
0
Negative
6

Instant Feedback

113 reviews

436
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How would you rate XNSPY?
Top Positive Review

“Trustworthy monitoring”

Jessica T.
10/6/24

When my daughter started high school, I wanted a way to keep her safe without being overly intrusive. A friend of mine recommended xnspy. The app allows me to monitor her messaging and social media interactions. It has helped us talk about online safety and privacy. I feel more confident knowing I can stay connected without invading her space

Top Critical Review

“It is a shame I can't give XNSPY negative stars”

David R.
5/9/24

It is a shame I can't give XNSPY negative stars because the product is very, very bad and the company are scammers. XNSPY never at any time recorded telephone calls and that is all I really wanted. Right from the start I got the run around from the so called support people, it was installed on an Android 9 phone and later they told me that I needed a later version of Android so I bought a new phone, Android 13 but then not even the surround sound recording worked. They then told me that is did NOT work on Android 13 even though it BOLDLY claimed on their web site that it works on all Android devices and lastly they refused a refund. Do NOT waste your money on those liars and scammers

Reviews (437)

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customer service (44)
Thumbnail of user dreww51
Colorado
2 reviews
11 helpful votes
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July 1st, 2019

Would leave a worse review, if possible. The product feature set was not well-advertised. Features I thought were available, were not, and features they claim are available do not work well like they do with competing products. Despite claiming a money back return policy, they would not issue my refund despite many attempts to request it. Different members of support keep replying "please describe your issue" even though I have described it repeatedly. It's a scam backing for a subpar product. I am very disappointed since I had read positive reviews prior to purchase. I am now attempting to get refunded through their biller and if that doesn't work will be refusing the charge on my bank's side. This could have been resolved more efficiently if they would have been willing to follow their own refund policy. I will be posting this on as many review sites as I can find.

Thumbnail of user franke59
Katie F. – XNSPY Rep

Dear Customer,
I am sorry, for the inconvenience you had. We have mentioned all the features in detail on our website. You are requested to provide us the registered ID so that we can further look into the reported issue. Thank You

Thumbnail of user stephanieo839
Florida
1 review
1 helpful vote
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December 26th, 2022
Verified purchase

Simona from Xnspy's customer service was very helpful. I was having some difficulty installing the app and she guided me through the whole process very patiently. To get a hang of it easily and I am quite happy with the purchase.

Thumbnail of user joshuac316
Michigan
1 review
6 helpful votes
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December 9th, 2019

They don't really offer a 10-day refund. At least not in my case. This is day 10 for me and I have requested a refund 5x due to the service being unable to pull the promised data and locking the monitored user's Apple account. They completely ignore my requests for a refund and every time just refer me to support articles or tell me to try again.

Thumbnail of user uabm1
Saudi Arabia
1 review
6 helpful votes
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March 14th, 2020

1) Refund only works within 10 days from the purchase date and I am glad I didn't subscribe longer. So first 10 days are expected to work well and then it stops working
2) Every alternate day the app stops syncing with the server which means nothing is recorded so you have to uninstall & re-install again.
3) Customer service is good but they repeat the same thing over and over again so not very helpful in solving.

Thumbnail of user bonyw
Canada
1 review
1 helpful vote
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February 13th, 2023

I've tried to use this website for the first time.
They banned my account for an unknown reason so I asked from their customer service to explain what I did wrong. They never replied but they just sent a canned
message. I've tried to ask them again. The same canned reply repeatedly. What a ridiculous customer service and platform is this?
Now I use Wizcod3, another hacker I found on reviews to work my account recovery for weeks now without a problem. I just wanted to also try them too as it looks that they have some very skilled experts for cellphone monitoring. Grateful, It is very fair because of the great service Wiz Cod3 on instagram finally provided.

Tip for consumers:
Ignore the fake spam reviews and find someone that really works.

Products used:
Account Recovery

* XNSPY attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Quality
Thumbnail of user kayk68
Florida
1 review
4 helpful votes
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September 20th, 2019

They're terrible. The info takes almost a week for each day to populate on the interface so you end up not seeing the info until later. Half of the info is missing when it is finally up, and the surround recording feature is a joke because those go missing too. Buyer beware. I've used many spy softwares but this is the worst & not very reputable like webwatcher or mobistealth. The customer service is like talking to 5 year olds as well. It can't be based out of the US either.

Thumbnail of user franke59
Katie F. – XNSPY Rep

Hi, Kay. We apologize for your unsatisfactory experience using Xnspy. However, we stand tall for our services, and that includes real-time monitoring on Android devices. We guarantee that every feature mentioned on our website works just like how it’s described. Also, we have explicitly mentioned on our website that we are based in Nicosia, Cyprus, so we have no reason to make false claims. Having said that, we feel that you may have been using some other service, claiming to be Xnspy. To verify that you had been using our service, we would be requiring your email ID, registered with our service.

Thumbnail of user janed1171
Florida
1 review
2 helpful votes
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December 30th, 2022
Verified purchase

Probably my most used app but its not perfect always. Sometimes It takes some time to log into my dashboard but it's a minor complaint. I use it mostly to track my kids' social media use and it does that reliably.

Thumbnail of user daarylh
New York
1 review
6 helpful votes
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November 10th, 2018

Xnspy gives you statistical reports about the top callers, top call durations, and even the top 10 frequently-visited websites. I have used a few different spy apps before Xnspy and I can say this is the first time I am seeing something like this. Really saves the time.

Thumbnail of user kumark27
Georgia
1 review
3 helpful votes
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August 26th, 2019

I wasted my money, its not working on IOS No jailbreak. Apple asks the credentials everytime. After i contact for the refund the team gave this policy link.

https://xnspy.com/wiki/icloud-account-lock-issue/.

Please don't waste money

Thumbnail of user franke59
Katie F. – XNSPY Rep

We are sorry to hear that you feel this way about Xnspy. However, we would like to mention that we are a fair and transparent company. We know that there are some prerequisites of involved with the use of our app and we have categorically mentioned them on our Buy Now page for potential subscribers to review.

Thumbnail of user prithvik1
Pakistan
1 review
19 helpful votes
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September 3rd, 2019

I used the app and was satisfied, but what I loved most was how great the customer support service is. Customer agents are friendly, well-informed, and thoroughly helpful. I would recommend Xnspy. It is completely safe to use.

Thumbnail of user alexw825
Canada
1 review
2 helpful votes
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July 12th, 2021

This app does not work. Did not work from day one. Customer Service does not help. All they say is that its working on there end. All the good reviews are fake. I have seen a review from a person that was my Customer Service.

Thumbnail of user emilyj200
Pakistan
1 review
24 helpful votes
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February 11th, 2020

Apart from the variety of features and affordable price, the compatibility of the app with the latest iPhone has made me a true fan. The customer support was helpful throughout, and I got the hang of the app in no time. Xnspy is pretty cool!

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Thumbnail of user glennb36
Germany
1 review
0 helpful votes
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June 22nd, 2015

I am so dumb. I bought the app without even checking apps comaptibility. Our family is bb user and i had to buy my kids new iphone for the app to work. More OS compatibility can earn them more reputation.

Thumbnail of user indic
District of Columbia
1 review
4 helpful votes
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May 5th, 2016

Phone surroundings are a little fuzzy for me and as far as the iPhone monitoring goes, the NoJailbreak version doesn't have a whole lot of features if I'm being truly honest. It's a bit of trade off I guess. I hope the xnspy team works on adding more features to the non jailbreak version and give everyone a fair offering. Other than that, great initiative.

Thumbnail of user milandac
GB
4 reviews
1 helpful vote
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January 16th, 2015

I’m very happy with xnspy because it lets me go through my daughter’s photos. I had an inkling she was taking inappropriate selfies and xnspy confirmed my fears. I couldn’t have stopped her if I hadn’t used a parental app on her!

Thumbnail of user tabathar6
Canada
1 review
2 helpful votes
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May 2nd, 2019

Wish I had seen these reviews before purchase. This app NEVER worked and they won't refund a full purchase even if the app does nothing. I asked for a refund less than a day after purchasing but they insisted I follow their advice still didn't work even with repeated installation. They keep asking to reinstall over and over again, finally I hot fed up and said just refund me (as I think they were just trying to make me go past the 10 day mark so they didn't have to refund me at all). I have asked for a refund over 10 times now and they still respond with the same BS of please reinstall app. DO NOT purchase big waste of money.

Thumbnail of user stephenw326
North Carolina
1 review
9 helpful votes
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March 19th, 2019

It's feels great to finally have a decent spyware app that's free of BS. Great work, team Xnspy! I have wasted enough money already on these apps and I was going to go very nasty in my review if this app hadn't worked either. But, that didn't happen and I am very happy!

Thumbnail of user jeffd232
Sweden
1 review
6 helpful votes
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September 4th, 2018

Great app for monitoring your kids activity and usage. Like that I am able to set time limits. Just wish it had the capability to see what is messaged through Snapchat and see what photos are sent through messaging. Would also like to bee snore to see what is viewed through web browser

Service
Value
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Quality
Thumbnail of user williamsh26
Pakistan
1 review
2 helpful votes
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August 14th, 2020

Best app with great features! The working team behind the XNSPY deserves a bundle of thanks. The smartly created features are the best as they give parents full controls. I was really worried about my boy and was in a doubt that he might be watching inappropriate websites on the internet. But now with the help of XNSPY, I am able to monitor all the bookmarked websites and can see how often he visit those websites. I talked to my boy and now things are sorted out. I wish I would be aware of this app earlier. Now I can get instant details of the activities performed by my child on his mobile.

Thumbnail of user jeromtec
Canada
1 review
0 helpful votes
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May 6th, 2017

I have been using spy apps since there was only Flexispy. Because I monitor my employees cell phones, using a cell phone monitoring app for an indefinite period is my need. I know the ins and outs of how these apps work more than many other guys over here. No doubt, there are some issues with the app like it lags and the refund policies arent very sound, but the app is pretty cheap when you compare the $350 you need to pay for a similar app. As far as the issues with the apps stability are concerned, they are going to stay there I guess because xnspy isnt the only app with such issues. Its pretty cheap and thats what I love about it.

Service
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Thumbnail of user josepb3
GB
1 review
0 helpful votes
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January 21st, 2023
Verified purchase

I've been explaining to my kids that dating apps are a hazard and shouldn't be used. But they don't listen. Now XNSPY lets me monitor their smartphones and I can remotely black such dating apps and websites.

Thumbnail of user chelseag43
Illinois
1 review
3 helpful votes
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June 15th, 2018

This did not work for me. It only would link to only if the devices and the customer service is the worst. After attempting to try multiple times with the assistance of a customer support they still would not give me a refund the only refund I was eligible for was 30% so I know that one of their big selling points is that you get a refund if you are not satisfied that is not entirely true they will hassle you to keep trying and trying and trying and then hide behind some guidelines of why your refund is it excepted. DO not Pay for this!

Thumbnail of user dorisjacksonj
Illinois
1 review
24 helpful votes
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November 9th, 2022

My daughter is 16 and has a bad habit of staying up late. All the time she remains glued to her phone. She wouldn't take a break like ever and naturally her concentration, mental health and grades were getting affected. And I had had enough of it. Just to be safe, I used xnspy to monitor her Internet history. I was truly surprised to find out that she was spending all her time chatting to strangers on one of those video calling sites. I couldn't have known had it not been for xnspy.

Service
Value
Quality
Thumbnail of user mitchelll18
Canada
1 review
1 helpful vote
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March 11th, 2015

I like the app. May be there are too many haters around who dont want monitoring to be a part of their lives. Its great for my kids, they dont reallty hate the monitoing idea. They feel safe and this why i bought the software.

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Thumbnail of user jamiel37
Netherlands
2 reviews
1 helpful vote
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February 5th, 2015

Best app ever! I have just overwhelmed that most of my parental worries have ended. I was suspecting that my son has started smoking. Though i asked him many times but he always denied. I installed the app on his phone and tracked his chats. I am relieved that he has never talked about cigarattes with his friends

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From the business

Xnspy is a device monitoring software for the Android and iOS platforms. With customers in over 180 countries, Xnspy has a decade of developmental maturity behind it and has been positioned as a pioneer in the phone monitoring space. Xnspy aims to provide a unique spying solution to its users that require a quick, efficient, and affordable package to tether a phone or tablet wirelessly to the Xnspy control panel. Xnspy is a one-stop fix for everyone concerned for themselves, their associates, and their friends. Xnspy is voted the best cell phone spy app by Entrepreneur, Engadget, and other digital publications and continues to be the top spying app for Android and iOS ecosystems.

Company Representative

Thumbnail of user franke59
Katie F.
Typically does not respond to reviews

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