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Yandy has a rating of 3.0 stars from 391 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Yandy most frequently mention good quality, next day, and free pair. Yandy ranks 10th among Lingerie sites.
I had an issue with a delivery. I emailed them and they nearly immediately responded. We double and triple checked a few things, and indeed the delivery had not been made. They re-shipped product and I received it quickly. Their communication and attention to my needs was unparalleled. The quality of product is always good, and they have great deals. Been ordering from them for years. This was the first issue I had, and they handled it perfectly. And I don't have a photo of my proof of purchase, but under penalty of perjury or whatever it may be, this is true. Order number 9116559.
Customer service agent was condescending. Lingerie was burgundy/wine and advertised and shown to be red. I lost out on my shipping money and will never return to Yandy. There are no reviews on the lingerie that I bought and I believe it is because Yandy has to approve it and mine won't be posted, either
If you want Customer Service, this is not the place. The evening of Black Friday ordered a ton of stuff, 3 different times, each order had anywhere from 15-20 items except one order had only 1 item. All items had 90% off and checked out and orders placed. Following day the 1 item ordered was already shipped, the other two nothing. A few days go by, and I get a notice that one item I ordered was out of stock and was being refunded. Curious I messaged Yandy asking about refund, for what item, and status of rest of orders as I haven't heard anything. Was told orders where combined and will ship in a day.
Few days go by with nothing, re-contact them and am told warehouse issues, orders will be sent. I confirm with Rep on the phone that all items are good and no out of stock issues. She said all items are good and will ship soon. Well, a few hours later I got an email saying some generic line Oops, 11 of the items ordered are out of stock. There fix for this is to provide you with a code for 15% off, you got that right, so instead of getting an item with 90% off (sale price), they want you to re-order the item when it comes in at 15% off. They refused to acknowledge any issues and when you ask to speak with someone about honoring their pricing if the items come back in they refuse that they cannot in any way do that.
Save your money, save your time, this Online retailer doesn't care about their customers, only their money. The items are good because of the price, which is how they duped so many here it seems, but you can get better quality and fit somewhere else, and I am beginning to think that better price must come from a service with better customer support as this is the only place I have had this issue. So, this was my last straw. It is now Dec 7th, still no shipping, no pending refund, no nothing from them.
I never received my item from Yandy, when I contacted them they did nothing about it. I've never been angrier with a website in my entire life.
They really don't care if product ships or not.
Worst customer service ever.
There are plenty of other sites that actually ship the order you place.
Tip for consumers:
Don’t waste time with this site
Products used:
Lingerie
My costume came on time and is so much better quality than I thought it would be. Will definitely order again!
How came you take 14 days to mail a purchase and then say it is out of stock? NEVER will recommend this $#*!ty company
Tip for consumers:
How came you take 14 days to mail a purchase and then say it is out of stock? NEVER will recommend this $#*!ty company
Products used:
Purchased at Amazon another product
Simone -- I am sorry for the delay the screen shot you supplied was actually your conversation with UPS. Please message your order # so I can look into this for you. I am concerned but you stated it was out of stock yet the post is with UPS. I want to get to the bottom of this for you so I look forward to you order #
After my first experience with Yandy I can say with eyes closed: best online shop ever!
Excellent quality with fast delivery.
Love the selection and price of their lingerie. I've ordered many times from them. Shipping is quick and cost is low.
I was one of many people that bought products for their Black Friday sale. Both me and my girlfriend spent over $160USD to various 'on sale' items. This past week we got an email saying they were unable to fulfill the order and they started the refund process. They canceled the refund within 3 days! Yandy can take the money and not have to fulfill the order. DO NOT purchase from this site.
***Update: We learned that Yandy support "stalls" by saying they already refunded (even though they cancelled the refund.) Here is how we filed a dispute.
We filed disputes using PayPal's online system and attached screenshots but because of PayPal's system glitch and Yandy tactics it will immediately deny the claim in favor of Yandy. Here is how you get around this:
1. Contact PayPal or Credit Card and open a dispute with an Agent. Do not use PayPal's online system as it will not work.
2. Have your screenshots of
A) Yandy product order confirmation
B) order cancellation from Yandy
C) Refund history (for any partial refunds)
D) refund cancellation by Yandy
Be ready to attach this information or send to agent or have them pull this information from your previous failed online dispute within PayPal dispute center.
PayPal agent will change the dispute on their end and file it against Yandy. Yandy will have 10 days to respond (which they did for my gf saying they were sorry for cancelling the refund but provided no information in regards to re-processing of the refund and avoided all of our concerns/questions.)
Regardless, PayPal will then send you a notification that the case will be closed in your favor and your funds will be returned via PayPal customer coverage. Yandy still got away with the $ but PayPal will cover the loss/fraud?. Enough of these disputes filed means Yandy will be reviewed by PayPal compliance and have their PayPal vendor credentials challenged SO please file your disputes and hold this company accountable.
Will keep updating as dispute progresses.
Tip for consumers:
DO NOT use this site for purchasing. Total Scam
Just ordered 2 pair of panties. The quality was very cheap. Not going to order from here again. The sizing was not correct. Completely dissatisfied!
Have been ordering lingerie, halloween costumes and undies through the years and have never had a bad experience.
We look forward to your next order. Thank you for the feedback.
Do NOT do business with these people. They have no idea what they are doing. They can NOT be trusted.
Yandy is inexpensive, adorable, and ships quickly! They sometimes have one size fits all! Which I enjoy!
So many amazing things. Love everything I've gotten. Stopped on the beach in Jamaica and asked where I got my bathing suit
Easy. Reasonable prices. Very nice selection of products. Fast and prompt delivery.
Will recommend to others!
** Writing this for those that had black Friday sales issues. I ordered and got my order this time fine!
Like everyone else I waited a month after the black Friday deal to get my order canceled 3 days before Christmas etc.
I only decided to order again from them because I've ordered at least 6 other times in 2020 with no problems and they gave me the 40% off coupon because of the error to make up for it.
Also because they had these pajamas that i really wanted nobody else had lol.
Yes wasn't as big of sale but with 40% off got like 50 things and only 2 ended up being accidentally out of stock.
Items arrived in the date specified so within couple weeks.
Yandy has some quality oufits soen cheaper, sizing i have started to figure out my many orders.
Anything lace get many times larger than your size like 3x up panties etc.
One size doesnt fit all of curvy. Unless stretchy or tube dresses work for me fine or the stretchy 2 set top bottom type oufits.
I know not super helpful but they are sokid many orders havent had issues except for the 1 black fri sale.
Returns are so easy i did the fed ex happy returns thing apparently stores can have so u return all items right at fed ex office versus having to wait for it to ship back to company. So you get return immediately (well takes 3 days be back card etc)
Overall i still love yandy tho they have cute stuff and some great sales.
The item tracking was helpful I got my product in exactly 3 days from the day I purchased it :) I'll be ordering again and even for next Halloween ❤️
Don't buy! Incredibly bad customer support and shady business with weird policies and extremley customer unfriendly.
******* order just got my glasses and if it wasnt 3 am I'd get out of bed.to show u they came chewed on other than that cute xox
Yandy had a black Fri sale and I placed my order early in the morning. They claim their site glitched and they didn't have all the items in stock. They sent 2 separate emails with the missing items listed. Okay fine. Then no shipping available for a month. So after calling They assured it would arrive for Christmas. I asked the woman why the items are still showing in stock on the website that they canceled. Her response was they don't care and won't do anything about it. I said politely I'll call back about that, thank you very much. She made sure to tell me she is noting that on my account. 1 day later they send an email canceling my entire order. 2 days before Christmas and an entire month after I placed my order. Also other people received their orders that placed them way later then I did. And they are still selling these "out of stock items" currently on their site for full price or barely on sale. So the coupon they are offering doesn't even come close to the sale prices and my original order. But I'm supposed to feel bad for them and the system glitch. Had they properly addressed the orders as they came in and fulfilled them in order they might not have so many upset customers right now. They can also offer to fix the orders with like items or the items that are in stock but instead they are trying to rip customers off thinking we will go back and repurchase at a much higher cost. This is my first time dealing with Yandy and the customer service is the worst. It's very sad that they refuse to fix their mistake. From my understanding they promised alot of customers the orders will be in by December 24th and mass canceled all of them today.
Tip for consumers:
Don't expect to receive your items
Products used:
None because I never received my order
I've ordered numerous items from shoes, dance wear and costumes from Yandy over the years and all those transactions were great!
This last order I received, out of eight dance wear dresses which come boxed (dream girls, LapDance, Music Legs) one was delivered out of it's box in a clear plastic cellophane bag.
Dancewear dresses are usually worn with No bra and t- back panties... Envision very minimal undergarments are worn with these types of lingerie.
Caution: if you receive any dance wear without a box, that means it's been opened! The original vendors never accept opened packages back because of hygiene reasons and Yandy shouldn't accept returns on these items either. They're like nylon stockings or panties... You wouldn't return something so personal especially if one try causes runs and damage like this dress I was sent.
This was a Music Legs item which was not packaged. With this same shipment, I ordered a Turquoise in this same design and this one was boxed.
As I inspected the unboxed dress, there were huge runs up the back end of the dress which snagged toward the front of the dress. Disgusting that Yandy sent such a Loyal customer like Me an opened, damaged item!
The material is a thicker nylon but the person who opened this product and tried it on clearly damaged it, returned it and Yandy sold it to Me without the box... I am calling direct to Yandy to inform them of this distasteful and hygienically ill incident. Hopefully they can rectify this situation the right way this time.
I refuse to pay the return shipping on an opened and damaged item they had the Responsibility of remedying before shipping out to Me.
Hi Maia
I do appreciate your concern if an item has been opened. I can we assure your that a just because it is in a bag does not mean it has been opened. Each brand packages differently. Majority of the items we sell are packaged in a clear plastic bag much like all clothing purchase via the internet. Something are shipping team will remove the original box for shipping purposes. I would be happy to look into your order if you want to message your order #.
Regards
Kiki
I ordered my costume on the 15th of October and it still hasn't shipped yet and I'm hoping I'll have it by Halloween.
Ordered the items and never received them for promised time! The product quality is not very good.
Ryan I apologize your item did not arrive on time. I know we are experiencing delays. I would be happy to look into your situation if you supply your order number.
Regards
Kiki
All of my lingerie came in right on time and it all fits perfectly! Thanks Yandy!
Hi Lauren Thank you for your feedback. We look for future order. Don't forget to use the discount in your package.
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Lingerie, Free Shipping and Low Prices on the hottest sexy lingerie, costumes, swimwear, sexy clothes, lingerie costumes and more. Huge Selection. Safe secure and private shopping with free upgraded priority shipping.
Hi Allanah, We left you a voice mail message today to call us back 800-883-0860 602-732-7350. The Canadian post tracking states it delivered to the address you provided. Please call us.