• Yandy

2021 CUSTOMER CHOICE AWARD

Yandy

Write a Review

Overview

Yandy has a rating of 3.0 stars from 391 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Yandy most frequently mention good quality, next day, and free pair. Yandy ranks 10th among Lingerie sites.

  • Service
    103
  • Value
    89
  • Shipping
    102
  • Returns
    70
  • Quality
    85
Positive reviews (last 12 months): 94.1%
Positive
16
Neutral
0
Negative
1
35
See all photos
How would you rate Yandy?
Top Positive Review

“Exceptional Customer Service”

Craig L.
7/4/24

I had an issue with a delivery. I emailed them and they nearly immediately responded. We double and triple checked a few things, and indeed the delivery had not been made. They re-shipped product and I received it quickly. Their communication and attention to my needs was unparalleled. The quality of product is always good, and they have great deals. Been ordering from them for years. This was the first issue I had, and they handled it perfectly. And I don't have a photo of my proof of purchase, but under penalty of perjury or whatever it may be, this is true. Order number 9116559.

Top Critical Review

“Lingerie was Burgundy, advertised as red”

Diane C.
2/6/24

Customer service agent was condescending. Lingerie was burgundy/wine and advertised and shown to be red. I lost out on my shipping money and will never return to Yandy. There are no reviews on the lingerie that I bought and I believe it is because Yandy has to approve it and mine won't be posted, either

Reviews (391)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (131) store credit (20)
Thumbnail of user caroliney33
Georgia
2 reviews
3 helpful votes
  • Send Message
December 24th, 2021
Verified purchase

I placed and order and paid for it a month ago. I was told after 2 weeks, when it should have arrived, that things were delayed and was assured I would have my package by Christmas, which included gifts for my husband. I understand, things happen. I've been checking daily to see if it has shipped since it's supposed to be here in 2 days and this morning they canceled my whole order with no good reason. 31 of the 37 things I purchased are available to buy right now on their site. Trust me I spent the time 1 by 1 adding everything back into my cart. I'm fairly certain they're just mad I purchased during a sale and they think I'll come back and buy it lal again full price.

Tip for consumers:
Don't

Products used:
Never received anything

Service
Value
Shipping
Thumbnail of user kristae8
Canada
1 review
4 helpful votes
  • Send Message
April 3rd, 2018

They seem to take photos of the "real" stuff to use as their own and then provide a lower quality version. Materials are not at all what I expected and sizing is terrible. Im exactly a size 6 and the choices are 4-6 or 6-8 so I selected 6-8. It barely fits on me. Will never order from this company again.

Thumbnail of user kikim1
Kiki M. – Yandy Rep

Hi Krista I am sorry you were disappointed but we don sell knockoffs. I would be happy to look over your order and products. Please send your order #. Also please check out our sizing guide. https://www.yandy.com/help?page=faq
Regards
Kiki

Thumbnail of user jocelyna33
Colorado
1 review
2 helpful votes
  • Send Message
February 3rd, 2020

Terrible! May as well order stuff from over seas. Because sizes are EXTREMELY off. And sales are final! Prices are good because ur screwed either way lol! You will be disappointed! I have much "experience "w lingerie!

Thumbnail of user kikim1
Kiki M. – Yandy Rep

Jocelyn I am sorry to hear you were disappointed. Most items are returnable is they don't work for you please check our policy https://support.yandy.com/hc/en-us/categories/360001596953-Return-Policy-How-to-make-a-Return. Or if you need assistance please give us a call at 800-883-0860. Regards Kiki

Thumbnail of user sophiam32
Norway
1 review
5 helpful votes
  • Send Message
November 24th, 2016

Yandy looks like a good website but never judge a book by it's cover! I really wish a had read all these reviews before ordering of this $#*! website!

I ordered my halloween costume 6 weeks ago and it still did not arrive. I am still trying to get my money back. These people come with new excuses every time and new rules to cover there dirty, devil $#*!! Somebody should sew the crap out of this company! If they have enough lawsuits they have to shut down!

Thumbnail of user kikim1
Kiki M. – Yandy Rep

Replied 2/1/2017
I am sorry you cannot locate your package. I would be happy to investigate this situation for you. All US orders have a tracking and are insured. We can open an investigation. All claim orders are reshipped or refunded. I suggest that you call and ask to speak with the manager. We do want to find a solution for you.

Thumbnail of user dawnw53
New Jersey
1 review
1 helpful vote
  • Send Message
October 25th, 2016

Cheaply made, ill fitting products. Terrible customer service, awful return policy. Now I have store credit to by more cheap crap! Don't buy it unless you want to get stuck with overpriced junk you can not return.

Thumbnail of user katiew41
Texas
5 reviews
0 helpful votes
  • Send Message
January 31st, 2016

I love yandy.com. Everything I order off of this website is amazing and legit! I definitely recommend this site for lingerie, shoes, bras, and underwear. If you're second guessing yourself about ordering from yandy don't cause it will be exactly what you ordered!

Thumbnail of user michaelc1146
Florida
1 review
3 helpful votes
  • Send Message
August 23rd, 2018

I purchased 7 pairs of underwear. All were described as "one size fits most". That should have been my first clue, along with the unusually low prices. My wife is 5'4", 125 pounds. Hardly a unique size. Nothing fit well, and a few didn't fit at all. Some were small, others were small in some places and baggy in others. But all shared one thing: they were cheap quality, flimsy material, and poorly made. Garbage from China. After trying on 4 pairs my wife decided she had seen enough and didn't bother opening the remaining 3. The 4 opened items were tossed in the garbage. I requested a return authorization on the other 3. Fair enough, I thought. But Yandy refused to accept a return and issue a refund. In so many words, stick it. So I'm out $66. The old saying applies here: you get what you pay for.
Buyer beware!"

Thumbnail of user kikim1
Kiki M. – Yandy Rep

Hi, Michael, I am sorry our one size fits most panties did not work for your wife. We carry a wide variety of panties at different price points, brand, and sizes. I am sure you understand why we do not take back unsealed panties but if you have 3 panties that are unsealed please contact customer care for a return authorization exception. Kiki

Thumbnail of user christym305
Alabama
1 review
3 helpful votes
  • Send Message
October 25th, 2021

Purchased a costume on October 17,2021 and paid for expedited shipping. Yandy was very quick to charge my card for the amount of the costume and shipping, but is very delinquent in shipping my item or providing an update on when it may possibly be received. My confirmation email stated I would receive it by October 21,2021. Calling and texting customer service is a joke. I have called three times today and have been on hold for over 15 minutes each time, when their system finally hangs up on the caller. No response through texting. I am tired of hearing the excuse of high volume and shipping issues. If you sell your products work overtime and get them shipped. What use will a costume be if it does not arrive on time?
Christy

Service
Shipping
Thumbnail of user tashac28
Georgia
1 review
3 helpful votes
  • Send Message
October 12th, 2018

By far... the worst customer service I've ever experienced! Just got off the phone with the "Manager" named Kiki. If that's the manager of yandy?! Then I will never order from this site again not tell my friends to as well. Managers don't talk condescending to a paying customer. I loved yandy for costumes for years. But I can go by the same costume of Amazon or 3wishes for that. I asked a question and she kept making it seemed like I was dumb or asking it. Also kept stating something else that I NEVER EVEN ASKED! When I tried to correct her she cut me off over and over very disrespectful. I know my review won't really matter because they are probably a busy company but, I personally will never order from a site that does not want to answer your question!

Thumbnail of user kikim1
Kiki M. – Yandy Rep

Tasha Thank you for your feedback. I am sorry your experience was poor. I do see that Kiki did make an exception for you since your needed your expedite the return process because of your deadline. Thank you again this can be used as a learning experience.
Have a great weekend.

Thumbnail of user angies332
New York
1 review
2 helpful votes
  • Send Message
December 24th, 2021
Verified purchase

Since the trip to Budapest was last minute but important, I required expedited delivery of select special outfits fitting the mood and occasion. However, holiday demand and COVID caused delay in many vendors. Yandy offered gorgeous outfits including everything from swimsuits, cocktail/party dresses and lingerie, and delivered them on time. Although packed in less than attractive plastic wrap, everything arrived timely and was as ordered. Thank you Yandy for helping make the trip special.

Tip for consumers:
Check sizes before ordering.

Products used:
Cocktail dresses, swimwear and lingerie

Thumbnail of user kathiea
Arizona
3 reviews
7 helpful votes
  • Send Message
March 24th, 2017

Ordered a lingerie outfit last week - arrived on time and although it was a little too big, was very cute and just as described. They make returns super easy. Ordered 2 more lingerie outfits yesterday, overnight shipping, and they're on the UPS truck to be delivered today, awesome! Customer service is prompt and helpful. LOVE that they're in the U.S.! And lastly, I am VERY big-busted... they have lots of variety and tons of outfits to choose from. I order online a LOT and this has been the best experience I've had. Highly recommend.

Thumbnail of user addiee5
Colorado
1 review
1 helpful vote
  • Send Message
May 9th, 2017

Purchasing lingerie online is always a hit or miss for me. There are plenty of cheap websites that tend to falsify the quality of their product to consumers. It can be quite discouraging. I am a complete review snob and read everything I can on a product before I purchase. Yandy had mixed reviews and I was skeptical... however, I now don't understand why. My friends recently threw me a surprise lingerie shower and purchased a few items that I had seen online and gave them as a sample for what I'd like. They were exactly as pictured and the quality was perfection. I was blown away. Both consumers said shipping/delivery was quick.

Five stars. Will be purchasing more.

Thumbnail of user janicec65
California
1 review
3 helpful votes
  • Send Message
October 7th, 2017

I ordered nearly $400 worth of goods from this site. The items they sent either came late or or in incorrect sizes. Customer service said it was my fault when the fort really lies With their website. Horrible experience will never purchase from this site again

Thumbnail of user kikim1
Kiki M. – Yandy Rep

UnfortunatelyHi Janice - I would be happy to look into this for you. Unfortunately I cannot locate an order with the information you provided. We are not in the habit of blaming our customers. I would like to look into the situation and see what happened to see what was out of our control. I look forward to hear from you.
Regards
Kiki

Thumbnail of user monym
Australia
1 review
0 helpful votes
  • Send Message
April 27th, 2016

What a perfect quality of lingerie!
What a fast shipping I just can't believe that my order took only 8 days to Arrive!
I got the same sizes I want and they all fits me perfectly.
Thank you so much YANDY

Thumbnail of user marisay1
Canada
2 reviews
7 helpful votes
  • Send Message
July 16th, 2016

I went on this website first to see if YANDY.com was legit / trustworthy or not. After hearing mixed reviews I tried it for myself. I ordered 3 items and all showed up perfectly weeks before the estimated shipping date. All products were the way they looked in the picture and fit perfectly. I would order from them again.

Thumbnail of user jessicas2431
Georgia
1 review
2 helpful votes
  • Send Message
November 3rd, 2021

This company has a nice website but if you want to speak with an agent just forget it!
It's been 4 weeks since I placed my order and it hasn't shipped yet. Extremely disappointed with the entire company as a whole!

Tip for consumers:
Don't bother

Products used:
Ordered underwear and never received them

Service
Value
Shipping
Returns
Quality
Thumbnail of user kirbym41
Texas
1 review
8 helpful votes
  • Send Message
June 23rd, 2020

First time ever ordering from this site, I wrote a message in regards to my package being missing. I'm aware there are people who steal packages. The customer service rep questioned why I waited days to report when I have been dealing with family health issues and going back and forth in the process. Interesting enough they told me to file a report which I did. Even after the fact of having it overnight shipped. Very poor customer service in my opinion questioning a person time perception instead of finding a solution to the issue when I'm out lingerie and my money.

Thumbnail of user kikim1
Kiki M. – Yandy Rep

Hi Kirby I am sorry to hear you cannot locate your package. We asked why the delay if your package tracking shows delivery an extended period ago. It does not mean we do not have a claim process in place. If you want to message your order # I would be happy to look into this for you. I apologize for the inconvenience. Regards Kiki

Thumbnail of user jenniferb4057
California
1 review
9 helpful votes
  • Send Message
September 15th, 2022

Just spent 30 minutes on hold with their customer service number and they never picked up the phone. I ordered something intended for Halloween this year and it has been a week since the order was placed and still has not shipped. Most of these reviews are accurate with how long they take to ship. I won't order from here ever again! I really regret not looking at the reviews prior to ordering from them. Take these reviews seriously! You can find the exact same stuff on Amazon!

Service
Value
Shipping
Returns
Quality
Thumbnail of user blasianking92
Florida
1 review
1 helpful vote
  • Send Message
November 5th, 2023

I've been shopping with Yandy since 2020, and each purchase has been a new surprise with every package I open. They've always been quick, affordable and efficient. My girlfriend and I get excited whenever we get to try something new from Yandy. Whenever I had questions, their customer services never failed to get me the answers I needed. Yandy is truly a jewel among pebbles. Don't count them out and give them a chance. I'm glad I did!

Products used:
Lingerie, bodysuits, and swim wear

Service
Value
Shipping
Returns
Quality
Thumbnail of user honnahd
Washington
1 review
2 helpful votes
  • Send Message
October 31st, 2016

My order was delivered to the wrong address! They said they sent me out a new one that following day. Thank God a nice neighbor brings my package by and was able to have costume 4 party :)) If it was in yandy hand, they never bothered to send one out. Total of employees I spoke to was 5! All 5 women sucked at their job. I spent 200 on crap, they truly didn't care showed or not

Thumbnail of user jaker35
Arizona
2 reviews
1 helpful vote
  • Send Message
January 30th, 2017

I ordered 5 for $20 panties for my girlfriend honestly expecting poor quality or a small verity, the latter of my two concerns was null after mere seconds of searching. Even in their cheap section they had many options, without even considering their more expensive ones. They shipped promptly and upon arrival I was faced with the real test, quality. To my genuine surprise they were well made, and according to my girlfriend quite comfortable. The final test was durability, seeing if they would hold up, and after three months or regular use they are yet to have any damage. Two final notes, one good and one bad, the bad first. Two of the six pairs we received were a little bit off-sized, so I suggest to be very careful of the dimensions, which were readily available. The good closing note is that attached to the order is a free pair of panties of equal quality, just for ordering, putting A positive close to our overwhelmingly excellent virtual visit.

Thumbnail of user kikim1
Kiki M. – Yandy Rep

Jake - Thank you for your feedback. We look forward to your future orders.

Thumbnail of user jerrym89
New York
1 review
6 helpful votes
  • Send Message
July 10th, 2016

This site is horrible with poor customer service and poor quality clothing! Do not order from here! They will create wrong addresses on purpose so that they could gain an additional shipping fee from you. This happened to me and two of my friends

Thumbnail of user amandas72
North Carolina
1 review
3 helpful votes
  • Send Message
February 15th, 2015

Their bras are dirt cheap and they look nice in the pictures but they're so cheaply made they hurt to wear and they don't fit right and they feel like they'll fall apart after a few wears. Not worth the money at all, buy a good bra from somewhere else even though the low prices on these are tempting.

Thumbnail of user breea9
Canada
1 review
0 helpful votes
  • Send Message
February 11th, 2016

I've ordered four times now from yandy, ordering from Canada things usually take longer to get here but yandy is so fast, always about a week. The clothes are always exactly what I've ordered and fit fine, I'm small 5"0 and 105 lbs so worry sometimes if it'll fit but always turns out great, just read their sizing charts. Will definitely continue to shop here! Highly recommend

Thumbnail of user dajanaz
Ohio
1 review
2 helpful votes
  • Send Message
July 26th, 2016

I just love it. Prices are awesome and quality of lingerie is good. I have ordered 3 times so far, and every time came faster than it sad - it took them only 2 days! (I live in Ohio, and I believe I saw they ship from AZ). AND, you always get free lace panties/thong with your order :)

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Lingerie, Free Shipping and Low Prices on the hottest sexy lingerie, costumes, swimwear, sexy clothes, lingerie costumes and more. Huge Selection. Safe secure and private shopping with free upgraded priority shipping.

Company Representative

Thumbnail of user kikim1
Kiki M.

How do I know I can trust these reviews about Yandy?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Yandy?