• Yandy

2021 CUSTOMER CHOICE AWARD

Yandy

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Overview

Yandy has a rating of 3.0 stars from 391 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Yandy most frequently mention good quality, next day, and free pair. Yandy ranks 10th among Lingerie sites.

  • Service
    103
  • Value
    89
  • Shipping
    102
  • Returns
    70
  • Quality
    85
Positive reviews (last 12 months): 94.1%
Positive
16
Neutral
0
Negative
1
35
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How would you rate Yandy?
Top Positive Review

“Exceptional Customer Service”

Craig L.
7/4/24

I had an issue with a delivery. I emailed them and they nearly immediately responded. We double and triple checked a few things, and indeed the delivery had not been made. They re-shipped product and I received it quickly. Their communication and attention to my needs was unparalleled. The quality of product is always good, and they have great deals. Been ordering from them for years. This was the first issue I had, and they handled it perfectly. And I don't have a photo of my proof of purchase, but under penalty of perjury or whatever it may be, this is true. Order number 9116559.

Top Critical Review

“Lingerie was Burgundy, advertised as red”

Diane C.
2/6/24

Customer service agent was condescending. Lingerie was burgundy/wine and advertised and shown to be red. I lost out on my shipping money and will never return to Yandy. There are no reviews on the lingerie that I bought and I believe it is because Yandy has to approve it and mine won't be posted, either

Reviews (391)

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Reviews that mention popular keywords

customer service (131) store credit (20)
Thumbnail of user stephg10
Florida
1 review
0 helpful votes
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August 13th, 2015

I am happy with my purchase. Fast delivery and the quality of the material was good. Sizes are what they say they will be. Price was good too. Thank you yandy! I will continue to order my sexy lingerie from here =)

Thumbnail of user deniser10
Louisiana
1 review
5 helpful votes
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November 10th, 2014

I have ordered several items and was very pleased. I received everything within 3 days, shipping was great. I just ordered a couple of things tonight, Can't wait til it gets here. I love this site and will recommend it to anyone!

Thumbnail of user sydneym31
New Jersey
1 review
7 helpful votes
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March 6th, 2016

When I ordered from Yandy the first time, I was skeptical. The prices are so low and the reviews weren't all that great. But once I relieved my order I was surprised by the quality! I have been a returning customer ever since! Shipping is fast, and I've never had any problems with any of my orders. I absolutely love Yandy and will continues to shop here for all of my rave wear :)

Thumbnail of user nicholer65
New York
1 review
0 helpful votes
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November 2nd, 2021

After ordering a 38.50$ item I got multiple confirmation emails from yandy for one item. With different item numbers. The next day I look at my bank account and had fraud activity from another website I have never heard of for over 1,00$! Wtf!

Thumbnail of user shanellm6
Florida
1 review
2 helpful votes
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June 12th, 2020

Brought a heel off site and shoe was the size of a child box was destroyed and held together with a rubber band upon sending the shoe back I was notified in written email $4.95 will be deducted for using their label received a partial refund of $26 after 11days of the shoes arriving to their facility not only did I waste my time on garbage product never received my full refund will be providing my bank all written documentation filing a dispute for my remainder

Thumbnail of user kikim1
Kiki M. – Yandy Rep

Hi Shanell If you want to provide your order number I would be happy to look into this for you.
Regards
Kiki

Thumbnail of user sarahl1546
Oregon
1 review
0 helpful votes
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December 7th, 2021

This is a great product I'm not gonna lie. But when you order something you should get the whole order. I ordered 15 items and then they sent out 11 items. When I ordered it and they took the money route right away and then they hold onto the money for two weeks and then they sent my 11 items out. They reimburse me $10 but worth the other four dollars or my for other products. They said that they took out the four items because they were out of stock and they cannot reimburse me because I do not qualify for the discount anymore. I'm not mad about the four dollars it's the fact that they did that and they held onto the money and then they didn't even try to call me or contact me asking me if I wanted something else. No matter what you should be able to get what you pay for.

Tip for consumers:
If you’re going to order don’t use the coupons because they will scam you by saying that they don’t have them in stock anymore

Products used:
So far I haven’t Received anything

Service
Value
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Quality
Thumbnail of user jonathani77
Ohio
1 review
4 helpful votes
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December 24th, 2021

Have bought from them a few times before with no issues. Recently bought a bunch of stuff from Black Friday sale and they just decided to cancel my order. The same items I purchased are still showing in stock on website and they don't want to help me at all. I think that it's ridiculous I've reached out to them and have just gotten same generic and no answer as to why the items I bought are still on site being sold in stock.

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Thumbnail of user breaj
Oregon
1 review
2 helpful votes
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March 1st, 2016

This was my first time ordering from Yandy and I will definitely do it again and I encourage anyone else to try this out! Amazing fit and prices that I can't find anywhere else. I'm satisfied with every single thing I got from there and it was at my house within three days. Hubby loves it more. Thanks yandy!

Thumbnail of user ering7
Alaska
1 review
1 helpful vote
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September 17th, 2013

I ordered $200+ worth of lingerie from yandy.com and it all (but one piece) fit perfectly! The shipping was amazingly quick (3 business days) for someone living in Alaska. Usually shipping takes 7-10 business days. The way the items were packaged was horrible though. Everything was crammed into a big plastic envelope and when it arrived, every thing was wrinkled and the bow on one piece was crushed. I am 5 foot and weigh 115 pounds so I was nervous about buying the "one size fits all" but they fit like a glove. Warning to anyone who does not wear a small "one size fits all" is a size small. I have B34 breasts and if they were any bigger, they would not have fit into the piece. I received a free thong with my order. I thought the panties would be cheap from the other reviews I read but they are actually of very good quality and very cute (pink and purple with a bow).

Thumbnail of user elliek46
California
1 review
3 helpful votes
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November 2nd, 2020

I purchased several items from Yandy and the quality is extremely poor so I sent it back at my own expense and they said they do not issue refunds due to quality issues - obviously because they know the quality of the items is terrible. Do not buy anything here unless you just want to have it for one use.

Thumbnail of user kaitlink
New York
1 review
3 helpful votes
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February 27th, 2014

As a first time user, my experience with Yandy.com was nothing but smooth. My boyfriend had been urging me to purchase a corset and so I first turned to this website after reading mostly positive reviews on this and other websites. However, I was concerned about discretion as I live on a college campus and I receive my packages from a public pick-up window. I included this in my order details under the 'comment' option and I promptly received an e-mail assuring me that there would be no issues. I received my package in a speedy TWO DAYS time and am very pleased with my order. The corset is a bit snug but that has nothing to do with the phenomenal time it was delivered in and the reassuring customer service. I also got very lucky with an adorable, turquoise pantie which came free with the order. I will be ordering from them again and encourage others to do so as well!

Thumbnail of user aliciag4
Minnesota
1 review
2 helpful votes
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December 11th, 2014

I was very pleased with my first order/experience with yandy. My order came within 4 business days. The product was exactly what I ordered and my husband loved it! Really great to find plus size lingerie that is true to its sizing. Very excited to order more!

Value
Shipping
Quality
Thumbnail of user robyng1
Nebraska
1 review
1 helpful vote
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June 1st, 2013

I found this site by accident and I am so glad I did. I was worried about the quality of merchandise because the prices were so low. I bought quite a few clearance items. Everything I bought (with the exception of one thing) was very good quality and I love all of it! Much better than Fredericks in my opinion! Super cute stuff!

Thumbnail of user jk826
Ohio
1 review
1 helpful vote
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January 9th, 2022
Verified purchase

Ordered on Black Friday. A few days later I got a message saying that things were delayed a few days. No biggie, right. Next contact is about 2 weeks later when I got a message stating that 1 item was out of stock, but otherwise the order was still processing. Again, no biggie, right, but shouldn't I have gotten everything like a week ago? ANOTHER 2 or 3 weeks go by and out of the blue I get another email saying the ENTIRE order was canceled because "Due to unforeseen circumstances, we are not able to fulfill your order." What are the unforeseen circumstances? No clue. I went on their website and nearly everything from my canceled order is still selling there. Apparently, they want me to repurchase everything, just now at the non-Black Friday cost? Shady business practices at best, horrible customer experience at the very least.

Service
Value
Shipping
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Thumbnail of user mariac150
New York
3 reviews
2 helpful votes
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June 25th, 2016

I placed an order shipped to a different address/name and the next day they called me to verify that i made that transaction; it made me feel secure and show that they really care about their customers, not like the rest... I dont have my order yet but im sure I'll satisfy with it.

Thumbnail of user shellyo5
California
1 review
1 helpful vote
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December 16th, 2016

I've shopped Yandy twice and had bad experiences both times. I ordered a Halloween costume which in my opinion was way overpriced to begin with but needed it last minute so I spent the money anyway. What I received and what was online were very different. While the costume came with the accessories it listed, they did not match what Yandy had pictured on their site. Not to mention the quality of the costume was awful. Also didn't look as durable as it did on the model. I returned and decided to exchange for underwear instead. What can go wrong with panties right? One word to described their panties: DISPOSABLE and the sizing? WHO FITS INTO THIS STUFF? I'm a size small (size 5-6 in women) and a medium was tight. Yandy is clothing for strippers and young girls who can't afford real quality lingerie. I wouldn't recommend or buy from them ever again. If they're going to sell junk, their prices should reflect that.

Thumbnail of user kikim1
Kiki M. – Yandy Rep

Hi Shelly, I apologize that your experience was poor. I would like to look into your situation for you. Please feel free to call customer care and ask for Kiki concerning a review. Yandy offered various price points and quality of costumes. We carry all the major costume brands and our exclusive designs. I will look forward to you call. Or private message your order # so I can review it.

Thumbnail of user stand60
California
1 review
5 helpful votes
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November 4th, 2020

I had an issue with one of the items I ordered for my wife. I reached out, and was treated with complete disrespect and then they asked me to have my wife call because they refuse to speak to a male about this. Very upset, and wouldn't buy from this place if it was the only clothing store available. Commando all day girl

Thumbnail of user kikim1
Kiki M. – Yandy Rep

Hey Stan - Disappointing to hear this. I would be happy to look into for you if you supply the order #. We have no problem speaking to a male, the only thing I can think of is that we do only speak to the person listed on the order for privacy reasons and or if they had additional questions you did not know and they wanted to speak to her. But I will wait for your reply so I can dive in and see what is going on. Kiki

Thumbnail of user ronnies138
South Carolina
2 reviews
1 helpful vote
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February 2nd, 2021

Reached out to customer service for issue... I am very good with technology and tried to explain the issue and they just tried to tell me it was something else that made no sense. I asked for extension on coupon for just one day because I spent all days going back to my cart and adding items that got deleted once I went to pay (probably over 15 items) and it was so late that I didn't have time to go back and find everything. They said sorry they can't and still tried to "explain" to me the issue that made ZERO sense. I felt like whomever I was speaking to was condescending and it was my first time buying so I was stocking up and now I will not be buying from them ever! Too bad, I would've been a pretty loyal customer and I was very excited to try them out!

Thumbnail of user kikim1
Kiki M. – Yandy Rep

Ronnie, I would be happy to look into the circumstances of your tech issue. I would need more details of the situation. Please feel free to message your details and contact information. I apologize for your experience once I have the details I can review the conversation. I look forward to hearing from you. Kiki

Thumbnail of user roisink1
Ireland
1 review
5 helpful votes
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July 25th, 2021

Order over €100s worth of items on Yandy to treat myself and never received my package. My address was entered correctly but my package was never even attempted to be delivered. My tracking status says my package is being returned to sender and I have received NO help from Yandy. I'm at a loss of what to do. Customer service has been no help to me. Avoid at all costs unless you want your money stolen.

Service
Value
Shipping
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Thumbnail of user kikim1
Kiki M. – Yandy Rep

Hi I am sorry your 1st order was undeliverable it looks like Brooklyn refunded for the merchandise on 7/25/2021 since the tracking displayed your order was return to sender on it's way back to us. I can see the discussion the two of you had. Your last reply was " Thank you for your help! " Please advise if there is something I could be of additional assistance on? I am concerned about the poor rating after we took care of your issue. Also, I see you placed a new order with the same address. I look forward to your reply to make sure everything is ok.

Thumbnail of user maryannr9
Tennessee
1 review
4 helpful votes
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February 23rd, 2015

I ordered Santa lingerie, and was excited about it; however, when my package arrived, I was very disappointed. The lingerie did not look anything like the pictures, and I could not return it because it was "on sale". Everything on the site is apparently "on sale" which mean you can't return anything. The site has a lot of options for lingerie, but poor quality. I'd rather spend more money for quality and not quantity!

Tip for consumers:
Go to Victoria's Secret or Hips & Curves for quality lingerie! Beware of YANDY!

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Value
Shipping
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Quality
Thumbnail of user shawnab31
New York
1 review
1 helpful vote
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September 29th, 2018

The quality of the clothing is poor and cheaply made and I ordered 100$ worth of clothing and nothing fits. They in turn gave me a store credit for 99$ which I cannot use because of the size chart and I pd a 15$ return shipping fee doesn't quite seem fair

Thumbnail of user kikim1
Kiki M. – Yandy Rep

Shawna, I apologize you are disappointed. Have you contacted customer care with your concerns? Without knowing what your order # is it is hard to comment on the situation. I suggest you contact customer care 800-883-0860.

Thumbnail of user irynab
Canada
1 review
5 helpful votes
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September 5th, 2014

It was my first time ordering from yandy. I completely love it. Got it even earlier :)) Everything is my size :)) Quality is very good :) I got a geisha costume :)) I am in live with it. Very good price :)) Would be also good if they make some amount to ship free to canada :)

Service
Value
Shipping
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Quality
Thumbnail of user ivelisses1
Florida
1 review
2 helpful votes
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September 19th, 2015

I ordered a snow white costume and I'm in love with it! The only problem I had was that when I opened up the package I noticed there were some missing items from the costume so I emailed them. Soon after I sent the email I got a reply. They told me they were going to send me the missing items. I got them the next day! They were really nice and helpful. Very happy with my purchase.

Thumbnail of user missys13
Indiana
1 review
2 helpful votes
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May 3rd, 2016

The clothing I bought looked nothing like the garment shown. It was poorly made and the product had small cups even though I went by their sizing chart. It was also way too short. I'm left with a product I cannot use and spent way too much money on something I cannot even give away.

Thumbnail of user vanessam10
Canada
1 review
3 helpful votes
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July 22nd, 2013

I bought a Viking deluxe costume and a few miscellaneous costume accessories from Yandy. True to what some of the other reviewers have said, the costumes do fit small and I was happy to have ordered a medium. I'm 5'6 and my measurements are 33-25-37. I usually wear a size 3/4 on the bottom and 2/3 on top. The medium size was a little big in the top but fit well around the waist and the skirt is perfect. I'm happy with the quality and look of the fake fur and the costume really does look like in the online photos. The only accessory I don't like is a pirate hat that looks very rectangular and has creases in it from being folded in the box. Everything else is great and I would definitely order costumes from this site again.

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Kiki M.

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