• Yandy

2021 CUSTOMER CHOICE AWARD

Yandy

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Overview

Yandy has a rating of 3.0 stars from 391 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Yandy most frequently mention good quality, next day, and free pair. Yandy ranks 10th among Lingerie sites.

  • Service
    103
  • Value
    89
  • Shipping
    102
  • Returns
    70
  • Quality
    85
Positive reviews (last 12 months): 94.1%
Positive
16
Neutral
0
Negative
1
35
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How would you rate Yandy?
Top Positive Review

“Exceptional Customer Service”

Craig L.
7/4/24

I had an issue with a delivery. I emailed them and they nearly immediately responded. We double and triple checked a few things, and indeed the delivery had not been made. They re-shipped product and I received it quickly. Their communication and attention to my needs was unparalleled. The quality of product is always good, and they have great deals. Been ordering from them for years. This was the first issue I had, and they handled it perfectly. And I don't have a photo of my proof of purchase, but under penalty of perjury or whatever it may be, this is true. Order number 9116559.

Top Critical Review

“Lingerie was Burgundy, advertised as red”

Diane C.
2/6/24

Customer service agent was condescending. Lingerie was burgundy/wine and advertised and shown to be red. I lost out on my shipping money and will never return to Yandy. There are no reviews on the lingerie that I bought and I believe it is because Yandy has to approve it and mine won't be posted, either

Reviews (391)

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Reviews that mention popular keywords

customer service (131) store credit (20)
Thumbnail of user kassems
Florida
3 reviews
1 helpful vote
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December 30th, 2016

Since I never purchased an item from Yandy I thought I would test it first before I put my faith in its purchase process. So I purchased a minidress. Since it was one item I also had to pay for shipping. When the item arrived and was pulled out of the bag it was in it was torn in three places and a couple of the straps were also ripped. When I contacted Yandy, their web site said either exchange or store credit. But I would have also had to pay for shipping back.

After I contacted Yandy, their customer service personnel were very good at making this error right. They both called and wrote an email and gave me a full refund to include the shipping costs.

Although I had a bad taste in my mouth from the initial purchase, Yandy customer service won me over and I would try this company again.

Thumbnail of user kikim1
Kiki M. – Yandy Rep

Hi Kassem Thank you for understanding and allowing us to work the situation out with you.

Thumbnail of user christinec97
Texas
3 reviews
2 helpful votes
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November 28th, 2016

The clothes look great online. And have a really cute selection however what the picture looks like and what you actually get look and fit completely different. Defiantly not worth the price. Won't buy from them again.

Thumbnail of user kikim1
Kiki M. – Yandy Rep

Hi Christine I am sorry you were disappointed. Sizing can be troublesome when shopping online. Styles and brands all are sized different. We do offer a size guide and FAQ online and our customer care agent are available 7 days a week to help with sizing.

Thumbnail of user melanied5
California
1 review
3 helpful votes
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October 31st, 2014

I ordered a costume from Yandy.com and I had to return it... it was very easy, quick and customer service was super helpful. They offered me a store credit.

Shipping is ultra fast to California (1-2 days).

Service
Value
Shipping
Returns
Quality
Thumbnail of user brookem13
New Jersey
4 reviews
8 helpful votes
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January 2nd, 2015

I ordered a "body wrap" which is supposed to wrap around your legs. With shipping my purchase cost about $13. What arrived? A single piece of string which is clearly a string from a bikini they had lying around and wanted to remarket. Not even TWO strings for my TWO legs, just one single piece of string. I contacted Yandy.com advising how displeased I was and received a short, curt email from Paige with no plan of resolution for my displeasure which basically summed up as "you lose".
BUYER BEWARE.

Tip for consumers:
Keep a picture from the website of the item you order. They quickly changed the picture by the time I complained.

Service
Value
Shipping
Returns
Quality
Thumbnail of user shanek133
Ireland
1 review
4 helpful votes
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December 19th, 2021
Verified purchase

I really wish I had read the other reviews before processing any order.
I would have gone elsewhere.

I paid $59.95 for express international shipping, nearly 1 week ago, assuming dispatch would be within 24 - 48hrs. NOTHING, based on the fees paid it should be arriving tomorrow, it hasnt even been shipped! Money back for reneging on the commitment? NO!

A generic response basically saying we are busy, was received.
Avoid express anything here, it doesnt exist.

Happy to remove this negative review if the team can get their finger out.
Cheers
Oisin

Service
Shipping
Thumbnail of user kenzief11
Texas
1 review
2 helpful votes
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October 22nd, 2021

I ordered a Halloween costume on October 16th thinking that was a good amount of time in advance. It's been 7 days and still has not shipped. It says it will deliver by the 28th but after reading all of these reviews I'm worried it won't. Sigh.

Thumbnail of user kikim1
Kiki M. – Yandy Rep

Kenzie - I am sorry for the inconvenience - please understand just because your order has not shipped yet does not mean it will be late. We provided the date of 10/28 so we adjust shipping to make sure it arrives on time. I do not know your order # but you can call us 1-800-883-0860 or text that number with your order # for an update.

Thumbnail of user shaunc7
California
1 review
2 helpful votes
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October 16th, 2012

Their exchange policy made me really frustrated because I couldn't exchange something for a different size. They have a rule where sale items are excluded from returns or exchanges, which makes no sense. And this item wasn't even super cheap, it was close to 30 dollars. I just made my first and last purchase.

Thumbnail of user laylak2
Pennsylvania
2 reviews
5 helpful votes
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December 21st, 2013

Paid for priority shipping and still recived items late. Terrible quality, cheaply made, sizing is all thrown off. Bra strap broke first time I put it on. No wonder their crap is so cheap. I got a free lace panty w my order, that was pretty awesome but will NEVER order from yandy.com again!

Thumbnail of user jalilw1
Nevada
1 review
3 helpful votes
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October 23rd, 2021
Verified purchase

Ordered a Halloween costume on October 19th thinking that was a good amount of time in advance. It's been 7 days and still has not shipped. It says it will deliver by the 28th but no signs. Plus the contact info no rep is reachable smh.

Shipping
Thumbnail of user kikim1
Kiki M. – Yandy Rep

Hi Jalil I do not have your order number to provided specifics but please keep in mind even if we have not shipped your order yet we have a variety of shipping method to get it there. I apologize for any inconvenience. Kiki

Thumbnail of user miah26
Australia
1 review
1 helpful vote
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March 6th, 2017

I ordered two body suits, one came with multiple large holes in the netting and the other (Size M) only came half way up my torso and bother underwires came out the first time I wore it! I'm average height and nowhere near overweight either. I also waited a month for the second item to arrive. I have ordered multiple times from Yandi and generally you need to be extremely careful with what you order as a lot is very poor quality. My very first order I had to re-lace the entire thing because the lacing was uneven and looked completely ridiculous (lace up front).
Sorry, but I wont be ordering from here again. I would rather have clothing that fits and I don't have to fix before I even wear it.

Thumbnail of user ericc58
District of Columbia
1 review
8 helpful votes
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June 3rd, 2014

Worse company ever! Products are built for small children. My wife is 5-3 and 115 lbs but buying products in a size med would fit my 9 year old daughter. When we tried returning items they gave major attidude and refused. We did get a partial credit but they black listed us and refused to do business again. I wish i could work in a company that treated customers like Sh**. Despite blacklisting would never consider buying here again. Think long and hard before you come to this bottom feeding company!

Thumbnail of user kikim1
Kiki M. – Yandy Rep

I apologize you had such a poor experience. I cannot locate any information on the order you posted about. Please feel free to call Yandy 800-883-0860 and ask for Kiki on an escalated issue. I would happy to see if there is something we can do. Regards Kiki

Thumbnail of user kristenn14
Virginia
2 reviews
12 helpful votes
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October 31st, 2016

If only I had read the reviews before purchasing from this company. The Halloween costume wasn't going to work for multiple reasons and apparently the policy is no refunds if purchased between Sept 1 and Nov 1. Really? Why is that the policy? What happens the rest of the year? Are Halloween costumes even for sale at any other time of the year with this company? Since it was my first purchase I have no clue. As another reviewer wrote, now I'll be stuck with a store credit that is useless to me. This is one hell of a way to conduct customer service. Clearly they don't give a crap. I'm filing a complaint with the BBB.

Thumbnail of user nicolec32
Canada
1 review
0 helpful votes
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March 18th, 2015

I love yandy i have ordered 3 times and i live in ontario canada my last order was here in less then two weeks! I am completly blown away by the cheap prices and huge selection, i am a plus size woman and cant believe how easy it is to find sexy items that actally fit! I will never shop at a lingerie store again thank you yandy

Thumbnail of user stephanieb120
New York
1 review
1 helpful vote
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December 15th, 2016

This is the first time I've ever ordered lingerie.
I will say one good thing. They have very fast shipping...
But...
I ordered 2 products with accessories.
First was a bustier. Right out of the package, the lace had several holes and there were a lot of runs in the threading.
Second the thigh high stockings were abnormally long with the top lace band extremely tight. I got the proper size with the correct measurements.
And as soon as I went to pull them up, one side of stocking completely separated from the lace top band. It left a 6in gaping hole. I've worn stockings and thigh highs many times. I have always been extremely gentle when first pulling them up, so this is definitely faulty product...
This really bummed me out. My first experience with lingerie trying to be sexy for my husband completely ruined by crappy products.
A waste of money. Invest your money in another companies product.

Thumbnail of user kikim1
Kiki M. – Yandy Rep

Hi Stephanie I am sorry to hear your experience was disappointing. I would be happy to look into the situation for you. Please private message your order # or call and ask for Kiki mention you it is concerning a review.

Thumbnail of user rebeccam136
Wisconsin
1 review
0 helpful votes
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March 2nd, 2017

Ordered lingerie worth $60, it arrives and its so small and flimsy definitely not worth my money. So I go to return it and half the items I could supposedly return are only available for in store credit! So I get half my money back and half store credit and then find out I have to pay my own return shipping. On top of the shipping I already paid when I placed my order. So out of my $60 ill be getting back maybe $25. Beyond pissed off that I wasted my time and money. Don't buy from yandy! Its terrible!

Thumbnail of user kikim1
Kiki M. – Yandy Rep

Hi Rebecca I do not know your order number therefore I do not know the specifics. But our online policy (https://www.yandy.com/Return-Policy) does state that sale clearance items are non refundable and other various items. All items that cannot be refunded are listed in our policy. Also it the item is a sale clearance item when listed in your shopping cart is does state the following: SALE ITEM NON-RETURNABLE
NOT ELIGIBLE FOR DISCOUNT.
I would be happy to address your situation directly. Please call the customer service line and ask for Kiki 800-883-0860. Regards

Thumbnail of user marcind17
Poland
1 review
1 helpful vote
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January 3rd, 2022

My order after Black Friday was canceled just before Christmas.
They repeatedly assured that everything would arrive on time.
To date, the costs have not been reimbursed either. I will wait a few more days and if the money is not returned, I will apply to the bank with a chargeback procedure

Products used:
lingerie

Service
Value
Shipping
Returns
Thumbnail of user ashleyo13
North Carolina
1 review
3 helpful votes
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October 21st, 2015

Nora from customer care ended the chat on me when she decided she was done talking. I utilized three forms of customer care to get this issue resolved. Phone, chat, and e-mail. My item was missing and they decided the postage wasn't worth mailing it out, no refund or anything... seriously? Needless to say I'm calling the bank for a chargeback! I just wish I read the reviews first!

STAY AWAY

Thumbnail of user heathers64
Florida
1 review
0 helpful votes
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May 10th, 2015

I love this website specifically for bikinis! The wide selections to choose from is awesome. I ordered mine a few days ago and the shipment was very fast! When I received it it was the right size and exactly what I wanted! Im very pleased with my overall experience with Yandy.com Costumer for life (:

Thumbnail of user emilyd57
Florida
1 review
0 helpful votes
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March 10th, 2017

I always order from Yandy. Everything arrives on time & is what I expect. Great deals on everything. Shoes always ship separately. Last time I got confused on how to track the shoes, I called & Linda helped me on the phone. They arrived that evening. She was professional & helpful. I love Yandy & would suggest everyone who loves lingerie, bikinis, & shoes to shop there.

Thumbnail of user lalal5
New York
1 review
2 helpful votes
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March 11th, 2013

I found this website cause I was looking for something in particular and liked what I saw. I was checking out reviews and some were really good and other were really bad. I decided to place a small order so I wouldn't waste money if the items suck.

Customer service is really terrible, I have to agree with everyone else. It's liked they pulled random people off the street to be reps for the day. After the end of the conversation I said "thank you" and they said "no prob' " T_T

Even though customer service sucked their quality and shipping doesn't, which makes up for it. Shipping was extremely fast! The package is very discrete. The quality of the items are great! They looked huge at first, then I tried it on and it's perfect. True to size actually. I would definitely shop from there again. I bought panties if that helps.

Thumbnail of user judyt199
Texas
1 review
0 helpful votes
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May 9th, 2020

I placed my order for the first time last week and was really surprised with the quality of the items and how quick I received my shipment! The gym clothes that I ordered fit perfect and great quality for the price that I paid! Their lingerie was beautiful and of good quality as well! I will definitely be ordering again! Thank you Yandy, and my husband thanks you too

Thumbnail of user kikim1
Kiki M. – Yandy Rep

Judy We look forward to your next order. Kiki

Thumbnail of user delylag
Arizona
5 reviews
10 helpful votes
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February 2nd, 2016

I wasn't 100% sure about this site. Im a small girl at only 107 pounds so i didn't think any of there things would fit and they don't have a lot of smalls but i picked a super cute set for V-day and i love it. It was only 17$ and its amazing! I ordered it on the 1st and got it on the 2nd without paying for 2 day shipping or anything like that. Shipping is about 5$ but with every order you get a free pair of panties and they are good quality.

Thumbnail of user gabriellef4
Washington
1 review
0 helpful votes
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October 13th, 2016

First, my package came on Wednesday afternoon after placing my order Sunday evening. Only being 3 days, it was some of the fastest shipping I've seen from a company. Second, in the comments of my order, I asked to have the free panties that came with my purchase to be white. I recieved an email almost immediately with a response, saying the panty colors were chosen at random. Having recieved a reply, I was fine with not getting my choice. When I looked at the panties though, they did end up being the white pair I wanted, even though the packing list said black! If that's not great customer service, I don't know what is. Third, my order came with two $100 wine vouchers! I was not expecting that wonderful surprise. Finally, the quality of the items are great, and look just as amazing on as they do online. I am so so so pleased with this company and I intend to do much more business with them in the future!

Thumbnail of user michellef103
Ohio
1 review
1 helpful vote
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March 13th, 2017

I just ordered 3 pieces of lingerie & it was delivered the next day. I was happy with the prices & the quality. I don't ever write reviews but I am person who checks reviews before I decide on something. I was hesitant, but they officially got a new customer.

Thumbnail of user nicoled67
Australia
1 review
1 helpful vote
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January 12th, 2017

I'm so impressed with the quality and the fit on the chemise I brought, I would 100% buy from them again. At first I was worried but the shipping came way earlier then expected and the quality was worth the $15 that's for, don't write many reviews but I'm really impressed with this company

Thumbnail of user kikim1
Kiki M. – Yandy Rep

Hi Nicole - Thank you for taking the time to write a review. We look forward to your future orders.

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Lingerie, Free Shipping and Low Prices on the hottest sexy lingerie, costumes, swimwear, sexy clothes, lingerie costumes and more. Huge Selection. Safe secure and private shopping with free upgraded priority shipping.

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Kiki M.

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