• Yandy

2021 CUSTOMER CHOICE AWARD

Yandy

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Overview

Yandy has a rating of 3.0 stars from 391 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Yandy most frequently mention good quality, next day, and free pair. Yandy ranks 10th among Lingerie sites.

  • Service
    103
  • Value
    89
  • Shipping
    102
  • Returns
    70
  • Quality
    85
Positive reviews (last 12 months): 94.1%
Positive
16
Neutral
0
Negative
1
35
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How would you rate Yandy?
Top Positive Review

“Exceptional Customer Service”

Craig L.
7/4/24

I had an issue with a delivery. I emailed them and they nearly immediately responded. We double and triple checked a few things, and indeed the delivery had not been made. They re-shipped product and I received it quickly. Their communication and attention to my needs was unparalleled. The quality of product is always good, and they have great deals. Been ordering from them for years. This was the first issue I had, and they handled it perfectly. And I don't have a photo of my proof of purchase, but under penalty of perjury or whatever it may be, this is true. Order number 9116559.

Top Critical Review

“Lingerie was Burgundy, advertised as red”

Diane C.
2/6/24

Customer service agent was condescending. Lingerie was burgundy/wine and advertised and shown to be red. I lost out on my shipping money and will never return to Yandy. There are no reviews on the lingerie that I bought and I believe it is because Yandy has to approve it and mine won't be posted, either

Reviews (391)

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Reviews that mention popular keywords

customer service (131) store credit (20)
Thumbnail of user lunam5
Texas
1 review
18 helpful votes
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December 28th, 2015

Yandy's website has a promo where they send you a free pair of panties in the mail if you subscribe to the site. I received a medium pair of pink lace panties in the mail a month after I signed up! I didn't really expect to receive them and they came to me when I needed them most! I sell my used undergarments on the Internet for extra cash and I was broke that week and had sold out of all my panties! That day one of my customers wanted to order a pair of lace panties and I had just the pair! A few hours later I sold that free pair of cheaply made Yandy panties for $60! Thank you Yandy what a blessing! I wish I could give you my business but unfortunately for you I know how to make your panties for myself my nearly nothing! :)

Thumbnail of user deans416
Georgia
1 review
1 helpful vote
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December 22nd, 2021

I placed an order through their website on Black Friday during their big sale. That was November 26th I believe. About 10 days later I received an email that 2 of the items were now out of stock and could not be fulfilled. About a week ago I sent an email asking what the status of the order was and I was told the two items were gone but the remainder of the order was still good to go. I emailed again yesterday and received basically the same message. 20 minutes ago I received a completely cancelled order notice. 3 days before Christmas. 1 phone call and 2 email exchanges later and now this email? Never again.
I have all of the emails saved but this format will only allow for pictures

Tip for consumers:
Don't bother with them

Products used:
None. they were all cancelled

Service
Value
Shipping
Returns
Quality
Thumbnail of user nathalieh1
Illinois
2 reviews
5 helpful votes
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October 24th, 2015

I very rarely write reviews, but I had to because I'm so angry. I just bought a pirate costume from this site. I only bought it because they had a video and the costume looked great on the girl. Well, I received it and it looks nothing like the video. I know that normally costumes are a little cheap looking, but this is ridiculous! The quality is very cheap, and it's falling apart. I could have made it better myself. I tried to chat with someone over the website, and the girl never responded once I said I wanted to return it. Terrible customer service! Now I have to spend $$ to ship this back and I hope that they accept it.

Thumbnail of user ritas485
Florida
1 review
1 helpful vote
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December 25th, 2021
Verified purchase

I purchased 28 pieces (me and my friends) gifts for Christmas and spent about 4 hours selecting them. The order was delayed and after 1 month was canceled and refunded. No reason.
I had no gifts for Christmas to give to my friends and missed all other deals in other places. Such a shame.
They offered me 10% off the next order

Tip for consumers:
Don't rely on them.

Products used:
None - they never shipped my order

Thumbnail of user stephaniem57
Florida
5 reviews
35 helpful votes
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April 25th, 2015

Terrible customer service. I contacted them to let them know my package was marked as delivered and it hasn't arrived. The lady was incredibly rude and threatened me. She then lied and said Saturday delivery wasn't available in my area. 100% fabricated. She said "I don't know why they have marked it as delivered, they don't offer Saturday delivery in your area." Not true at all. Total scam. BUYER BEWARE.

Thumbnail of user emilym1000
Illinois
1 review
5 helpful votes
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May 22nd, 2020

I'll keep this short and simple because I could go on and on about my negative experience. They don't give you your full refund for what you paid. They deduct from it for your return but they don't disclose that to you everywhere. I sent the customer service proof that the return policy page I was shown did not disclose that and the customer service had the nerve to say that they don't have to disclose that and refused to honor my full refund even though they had my proof. Overall product quality is bad as well.

Thumbnail of user kikim1
Kiki M. – Yandy Rep

https://support.yandy.com/hc/en-us/articles/360020682993-Return-Label

Thumbnail of user lcollup1997
Texas
1 review
0 helpful votes
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October 27th, 2023

I paid extra to have my package delivered by Wednesday and come Wednesday it said it was delivered but it wasn't. UPS isn't doing anything and yandy says they can't do anything. Worst first time experience ever and will never shop here again and I will warn anyone who shops here

Tip for consumers:
Horrible

Products used:
None because it wasn’t delivered

Value
Shipping
Returns
Quality
Thumbnail of user kikim1
Kiki M. – Yandy Rep

Hey Lauren -I am sorry your delivered package is missing. I am surprise your were told there is nothing we can do - we always try something but most importantly we can get a claim started. Please message your order # so I can look into this. Thank you

Thumbnail of user sandraw71
New York
1 review
0 helpful votes
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February 6th, 2016

Wow! I'm super happy with the items received. I had nerves of receive a different product and of very poor quality, but Yandy.com really surprised me. I am very satisfied with this purchase and with the option of fast shipping, the service of Yandy.com is very good. Good job. Thank you.

Thumbnail of user stevenr66
California
1 review
0 helpful votes
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January 27th, 2015

I have ordered several times from Yandy and I have always been blown away by their quick turnaround. I ordered at 7:00 am this morning and by noon the merchandise was shipped. The prices are great too!

Service
Value
Shipping
Quality
Thumbnail of user juliad17
Ohio
1 review
3 helpful votes
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November 30th, 2014

I had been wanting to buy from their site for over a year and when I finally could, it was the easiest online purchase I had ever experienced. The packaged arrived quickly on Monday, I ordered on a Tuesday, in discrete packaging.

Tip for consumers:
Seven Til Midnight is a great brand and don't miss the Black Friday sale.

Service
Value
Shipping
Quality
Thumbnail of user rebat
Arkansas
1 review
0 helpful votes
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February 11th, 2016

I cant say enough great things about this company. I used to shop at Victoria Secret but have been disappointed and that is how I found Yandy. They have great variety and the quality of the items is amazing. When I have sent things back they have been fast about returns and no games.

Thumbnail of user maureend133
Australia
1 review
2 helpful votes
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July 26th, 2020

Still waiting on my products to arrive. Have received numerous emails asking if products are satisfactory. Well I don'know do I. No one has had the decency to respond to my emails. Extremely disappointing.

Thumbnail of user kikim1
Kiki M. – Yandy Rep

Hi Maureen I am sorry to hear this. Sounds like you may be shipping outside the United States which has extreme delays. If you sent you order number I will be happy to look into this for you. I apologize for your inconvenience. Regards Kiki

Thumbnail of user gayleo
Canada
2 reviews
2 helpful votes
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February 11th, 2015

Very disappointed. Returned two items and they were refused because of a couple of dog hairs. Really, just shake the items and dog hair would be gone. Also the quality of the items are very cheap. Definitely not a site that I would order from again.

Service
Value
Shipping
Returns
Quality
Thumbnail of user alisona5
Indiana
1 review
5 helpful votes
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February 10th, 2015

Shipping was very fast, I ordered on a Friday and received my items on a Monday. However, I was disappointed when I opened my bra and panties. The bras had hardly any padding for support although they were "maximum cleavage". One of them is sewn that it makes my breasts appear pointy. It was not flattering at all. The other one did fit well although it had very little padding. Both of the panties were the same size, but one fits well and the other one fit two sizes too small. I even checked the size chart. I don't understand why one size large fits but another size large does not. I did buy all of these items on sale, so the price was great but I cannot return anything. I don't think I'll buy from Yandy again because the odd shape of the bra and the varying sizes of the panties. :/

Service
Value
Shipping
Returns
Quality
Thumbnail of user juliei1
Australia
2 reviews
5 helpful votes
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July 12th, 2017

I bought a couple of items from Yandy. They arrived 9 days before the earliest delivery date (to Australia), the babydoll nightie is great material, soft lace and well made. I made a mistake with the shipping, customer service (Kiki and Deidre) fixed the problem within 24 hours which included a refund to my paypal account. Couldn't ask for a better company and customer service 10/10.

Thumbnail of user kikim1
Kiki M. – Yandy Rep

Hi Julie
Thank you for taking the time to share your experience. I am glad Deidra and I were able to assist.
Regards
Kiki

Thumbnail of user tracim141
California
1 review
4 helpful votes
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December 22nd, 2021

After several emails inquiring about my order and then guarantee me it would be delivered before Christmas I called today and I get a refund for hours later with them canceling my order due to their fulfillment center not responding to any of the companies inquiries the manager on the phone told me that they cannot even talk to a manager at the fulfillment center to question on an order they'd have to just sit and wait and see what happens so their decision was to cancel my whole order

Tip for consumers:
I was notified by the manager that their fulfillment center has gone out of control and they have nothing they can do about it

Products used:
I was not able to use any because they canceled my order after emails guaranteeing that they would deliver it before Christmas then they cancel my order three days before Christmas when I called and inquired about my order

Service
Shipping
Thumbnail of user omdn
California
1 review
1 helpful vote
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October 12th, 2019

YOU CAN NOT RETURN!
I ordered a pair of sports sucks. They're not what I thought but can not be returned even thought they are unopened! It was no final sale upon ordering but when wanted to return they're many noted that this is final sale or this item is not returnable! I have a feeling that this website is not honest! I won't recommend this website to anyone and will not order anymore from this tricky website.
P.s. It's less than a month (17 days)

Thumbnail of user kikim1
Kiki M. – Yandy Rep

Hi Omd - Hosiery is a final sale as stated before purchase. I would be happy to look into this for you if you message your order #. Also please advise how they are not what you expected since they are unopened. Thank you Kiki

Thumbnail of user xaik
New York
1 review
2 helpful votes
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November 1st, 2015

I had expedited an ADULT Cat in the Hat costume. After 2 days I received this kids Cat in The Hat costume. You can see the big difference in the packaging. I called the customer service and they explained that the hat was made to fit a small head. It's ridiculous! They are very rude!

Thumbnail of user colf2
New Jersey
1 review
6 helpful votes
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August 3rd, 2017

I placed my order over a month ago and still dont have it for vacation. Their system messed up my address, then it was auto returned. I called to correct it and was told I would recieve it soon- that was two weeks ago. Now I don't have it for vacation. Worse of all when I called in to expedite it the customer service person had a horrible attitude, was short, impatient and denied any responsibility in the problem. I cancelled my order. I'd rather go to a place that has more professional customer service.

Thumbnail of user ericag6
Michigan
1 review
2 helpful votes
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October 16th, 2013

I ordered a Halloween costume, I paid extra for shipping. I got the costume broken, it was very cheaply made. I talked to the company and got belittled. I will never buy from this company again for the reason they have a bad return policy and bad customer service.

Thumbnail of user gabrielleg2
Texas
1 review
0 helpful votes
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February 20th, 2015

It was my first time ordering online for clothing and I was really nervous at first since it was a week before Valentines day and I wanted something nice for my boyfriend. So I ordered two chemises, some stockings, PJ's and a thong along with the free panty. It arrived two days after I ordered which was extremely impressive for me since I paid for standard shipping. Everything was nice quality and I'm in love with my chemise's and PJ's since it is surprisingly comfortable. This coupled with there cheap - fair prices is just amazing and I've already place my second order expecting it to arrive sometime next week. I love this site, would defiantly recommend.

Service
Value
Shipping
Returns
Quality
Thumbnail of user thomasc2
Florida
1 review
1 helpful vote
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December 12th, 2010

I ordered a sexy Christmas costume for my girlfriend and found the same one on several different sites. Yandy.com had the costume for about half the price of any other site I found. I placed my order and was offered a free pair of panties (which I accepted). I chose the least expensive (about $7) shipping option since there was no rush to get the costume. I received a tracking number for the order via e-mail in less than an hour, along with the link to use said number. I received my order in 2 days via USPS in perfect condition. The costume was everything advertised and the free panties were a nice add-on. She loved all of it. The only down side to ordering from this website was that they have a no return policy on their costumes. They are up front about this, so it wasn't a surprise. Make sure that you knw the right size though. I will definitely be ordering from there again.

Thumbnail of user lisac141
New Jersey
1 review
1 helpful vote
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October 21st, 2015

I order from Yandy all the time and I've never been disappointed! From underwear, to bikinis, to costumes, and dresses... Everything has always fit the way I expected. The material is always good and long lasting. I LOVE this site.

Thumbnail of user camryna5
California
1 review
3 helpful votes
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October 24th, 2021

I ordered my halloween costume on October 11th 2021 solely to avoid last minute halloween shopping. The site stated that it would arrive by 10/14-10/18 it's been a week now and no package. The costumer service has been no help whatsoever too. Me, a costumer! Has to deal with more stress because of this when I ordered it 2 weeks ago! Now if it doesn't fit I won't have any time to get a new one. I bought it weeks ago to avoid this kinda mess.

Service
Shipping
Returns
Thumbnail of user ionescui
Germany
1 review
11 helpful votes
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December 29th, 2015

Tipical chinese! Delivery time is over a month in Europe. The quality of the products is the lowest possible, you just can't wear their products in public. It is the cheapest chinese marchandise. The photos have nothing to do with the real products. I think they just find some pictures over internet and try to copy the product with their own capabilities. Now you can't say you didn't knew! JUst doesn't worth the stres. Just buy something from your local store where you can see the quality or try a shop that isn't a chinese one- like yandy is! Not to mention the rudeness of the customer service.

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Thumbnail of user kikim1
Kiki M.

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