• Yandy

2021 CUSTOMER CHOICE AWARD

Yandy

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Overview

Yandy has a rating of 3.0 stars from 391 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Yandy most frequently mention good quality, next day, and free pair. Yandy ranks 10th among Lingerie sites.

  • Service
    103
  • Value
    89
  • Shipping
    102
  • Returns
    70
  • Quality
    85
Positive reviews (last 12 months): 94.1%
Positive
16
Neutral
0
Negative
1
35
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How would you rate Yandy?
Top Positive Review

“Exceptional Customer Service”

Craig L.
7/4/24

I had an issue with a delivery. I emailed them and they nearly immediately responded. We double and triple checked a few things, and indeed the delivery had not been made. They re-shipped product and I received it quickly. Their communication and attention to my needs was unparalleled. The quality of product is always good, and they have great deals. Been ordering from them for years. This was the first issue I had, and they handled it perfectly. And I don't have a photo of my proof of purchase, but under penalty of perjury or whatever it may be, this is true. Order number 9116559.

Top Critical Review

“Lingerie was Burgundy, advertised as red”

Diane C.
2/6/24

Customer service agent was condescending. Lingerie was burgundy/wine and advertised and shown to be red. I lost out on my shipping money and will never return to Yandy. There are no reviews on the lingerie that I bought and I believe it is because Yandy has to approve it and mine won't be posted, either

Reviews (391)

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Reviews that mention popular keywords

customer service (131) store credit (20)
Thumbnail of user kindraw
Canada
2 reviews
10 helpful votes
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January 30th, 2015

Im kind of nervous about this site but I love a lot of things on this site... Just waiting for my package to arrive... I'll be reviewing again once I get my package... Hope I get what I wanted from it an if not won't order again but if I love it like the way I see it on the site most definitely ordering again

Thumbnail of user amandas150
Florida
1 review
1 helpful vote
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May 5th, 2016

I placed an order which unfortunately got lost by the post office, I reached out through email, and not even an hour later got a call back from Linda. She sent me out a replacement order overnighted, and I got it in no time at all. Thanks a bunch Yandy!

Thumbnail of user kikim1
Kiki M. – Yandy Rep

I am glad the 2nd package arrived.

Thumbnail of user melissad1053
Georgia
1 review
5 helpful votes
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November 22nd, 2020

Bought and outfit got it tried it on it was too big. This was for a Halloween party got it too late to try to get another. Sent it back. They returned it to stated that it was stained. I explained it was never worn she said well our pictures don't lie. Never will do business with these people calling me a liar. Has no stains and the liner was missing from where it was still attached when I tried it on and when it was sent back.

Thumbnail of user kikim1
Kiki M. – Yandy Rep

Melissa - I apologize for any inconvenience. Please provide your order # so I can look into this.

Thumbnail of user kelseys5
Canada
1 review
4 helpful votes
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October 25th, 2013

I ordered Halloween costumes from this website with a guaranteed ship date of one week before Halloween. The order didn't come in on the date that it was supposed to. When I called to ask for a refund for the $45 that I spent to ship these, they told me that they do not guarantee any ship dates. When I explained that this is what was said on the website, I was called a liar by Nichole, the store manager. She refused to refund our money and was VERY rude. I would never order from this site again!

Thumbnail of user johnbocko
Arizona
1 review
0 helpful votes
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February 15th, 2024
Verified purchase

Consistently delivered on what was advertised. Only wish knew of member rewards sooner. Any errors were on us.

Thumbnail of user kikim1
Kiki M. – Yandy Rep

Yay Rewards❤︎

Thumbnail of user rebeccaa1129
Washington
1 review
1 helpful vote
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January 9th, 2022

I ordered 29 pieces on Black Friday, and after waiting a month I inquired and they said my order would be to me in a week. A week later they informed me it was cancelled and every item I'd ordered was back on the website for more than I'd paid for them originally. I decided recently to try again - I ordered a body suit in M, L, and XL, another body suit in one size, a teddy in M and a body stocking. Today I received three XL body suits (the one that was supposed to be multiple sizes) and a bodystocking. No teddy and no other body suit. Packing slip listed all the items that were supposed to be in the package (though didn't list the other sizes). Super disappointed in their inability to fulfill orders.

Service
Value
Shipping
Returns
Quality
Thumbnail of user allisonb27
New York
1 review
1 helpful vote
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August 23rd, 2013

I ordered off of amazon, and wanted to cancel my order and buy more products on the yandy.com website. They were so helpful and prompt when e-mailing and on the live chat they have on their website. I am so pleased. Now, I just have to wait for my order to come in. Looking to order from here in the future.

Thumbnail of user benjaminc26
Colorado
1 review
15 helpful votes
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September 23rd, 2014

I bought a costume for my girlfriend from this site. The costume was cheap, but what was worse, was the fact my credit card was stolen. Fortunately, I monitor my bank accounts and tuned off my credit card only after $1500 in goods were purchased. After weeks of wondering how my credit card was compromised, I got a letter from Yandy, stating their site was compromised, and all of my credit card information was stolen. Thanks, Yandy.

Thumbnail of user charlottem21
Kansas
1 review
5 helpful votes
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October 21st, 2015

I was so disappointed when I got my lingerie, I was so excited to try it on and look in the mirror and when I did I have never been more let down. The fabric was cheap and scratchy, fit weird in so many places, and also it hardly looked like the picture. Jewels that were supposed to be on the underwear and bra were all missing, and the garter was a totally different color compared to the underwear that was supposed to go with it. Definitely would not recommend buying from here, wish I didn't, now I'm stuck with lingerie I hardly like because I don't have time to ship it back and order a new one before next Saturday.

Thumbnail of user kathjaa
Denmark
1 review
0 helpful votes
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August 30th, 2020

I ordered a package containing items that in total cost 58,78 USD including shipping, I was given a tracking number and link, but when clicking the link it sent me to an error message. It was supposed to be delivered between the 18th and 28th of August, but no package was delivered.
I live in Denmark, a european country, which might explain it a little, but this wait has been ridiculous and I cannot wait to september.
Never shopping here again, would not recommend anyone who lives in a European country to order from here, as the shipping is bad and you might never even receive your package.

Thumbnail of user kikim1
Kiki M. – Yandy Rep

Hi Kathja
I am sorry to hear your package has not delivered - I know there has been delays with international shipments. Have you notified customer care of the status of your package?
Or you can supply me with your order # so I can look into this for you.
Regards
Kiki

Thumbnail of user melaniew334
New Jersey
1 review
2 helpful votes
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October 22nd, 2021
Verified purchase

I ordered a Halloween costume on 10/17 paid for 2 day shipping & have yet to receive my package or a shipping confirmation. I emailed & have not received a response. I will NEVERRR do business with this company again & will surely tell friends & family not to waste their money as well!

Service
Value
Shipping
Returns
Quality
Thumbnail of user kikim1
Kiki M. – Yandy Rep

Hey Melonie - I am sorry for the delay. I see we replied to your email. I will reach out again. I am sorry for the delay.
Kiki

Thumbnail of user jenniferj65
Tennessee
2 reviews
5 helpful votes
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November 28th, 2015

I LOVE the selection this site has. I had no problems with shipping (I paid for expedited) and my costume fit perfectly. I highly recommend this site. My only complaint is that I was offered a free item with my purchase and it was never sent. This is a small complaint because it was free after all, but it was disappointing.

Thumbnail of user adrianar4
Nevada
7 reviews
23 helpful votes
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October 4th, 2013

I received my order today and I am very happy with my merchandise. The shipping was fast! I placed my order on the first and received it today, on the fourth. The merchandise is exactly as it was shown on the website and I get 10% off on my next order! I love it! I will definitely order from yandy.com in the future.

Thumbnail of user martham32
New York
1 review
4 helpful votes
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October 26th, 2013

Purchased the "Exclusive Miss Jessica Gown" when I received the sizing was off and the slit looked horrible way to wide I got size M/L my measurements are bust 36d-24-38 should have fit right according to their sizing chart. Called their customer service which took 10min probably other dissatisfied customers and complaint the costume was falsely advertised on the website and that i wanted my money back, spoke to a rude person that said the person on the website is a model that's 5/8... Blah blah, I then spoke to Shannon "manager" that said well there's pinning and photo shop that happen while on photo shoot to make it look like that, you should have looked at the video. Well never again will I buy from this website! Awful merchandise and awful customer service, stay away!

Thumbnail of user abbyw2
Illinois
1 review
2 helpful votes
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July 15th, 2013

I saw this website through Facebook advertisement. I was a bit skeptical. But everything was wonderful! It's affordable, fast delivering, adorable clothes, and customer service was great! I love yandy and would recommend it to anyone. Their dresses do fit somewhat tight. I usually wear mediums-larges depending on the clothing. I ordered x-large and when I received the dresses they looked a little big, but fit me great. Like I said before, i love yandy would recommend it to anyone and will definitely continue to shop here! I love it.

Thumbnail of user ma41601
Canada
1 review
2 helpful votes
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February 28th, 2016

I ordered 6 lingeries and they are all perfect! So sexy and at great prices. :) It also came so fast. I was not expecting it at 9 days after it was shipped since it said 10 to 16 days. I'm really happy. Will order again.

Thumbnail of user cates3
Italy
2 reviews
2 helpful votes
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February 5th, 2016

I love this site! They are so kind and helped me so much with my order. Intenational shipment arrived quickly and all was great! Definitely I will buy again in this site and recommend it to my friends! Thank you Yandy! You are fantastic!

Thumbnail of user jenniferd85
Nevada
2 reviews
17 helpful votes
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November 3rd, 2015

I ordered a halloween costume for my husband and I. For myself, I ordered the Deluxe Vampire Costume, and ordered it in a large as I have a large bust (36DDD), and an hour glass shape (I am a size 8). I tried my costume on for the first time about three days prior to Halloween to make sure everything fit properly. The zipper broke the first time. It was a very cheap, thin zipper, forcing me to scramble to find a tailor that could fix my costume in time. Long story short, I paid $130 dollars for a costume that I expected to be the best quality, and had to pay another $25 to have the broken zipper replaced with a much more stable and thicker zipper. I will never buy from this company again.

Thumbnail of user meghanr9
Canada
1 review
4 helpful votes
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October 11th, 2017

Hello everyone, so after I read all the reviews I decided to go ahead and order my Halloween costume. Now I live in Vancouver BC and I ordered the costume in November so that if something was wrong with it I could return it or exchange it. When my costume arrived it was missing the stockings and it fit too big. It also has a black mark on the white part from the black running from the fabric. I called and talked to customer service and they said that because it was international I wouldnt get a return label. Shipping would have cost almost as much as the costume so it wouldnt have been worth the return. Highly disappointed I really had high hopes for this site and I have just given about 77$ Canadian away for nothing than had to pay also the customs fees. It would be nice if they followed up or came up with a solution or did something but they havent done anything except take my money without a solution. Hope this doesnt happen to anyone else.

Thumbnail of user kikim1
Kiki M. – Yandy Rep

Meghan I am very concerned to hear how your defective item was addressed. That is not our procedure. I am unable to locate you order with the information you provided. If you could please send a private message with your full name, email address and order number I want to review your situation. Thank you for brining this to my attention. Regards Kiki

Thumbnail of user jeanc822
Wisconsin
1 review
4 helpful votes
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September 20th, 2022

On September 2nd I ordered a Playboy romper, my money was taking out but have not received my romper. I've called the number that is listed with no luck. I've emailed several times with hoping that I will get responses. Only 2 emails sent to me. I will never use this site again for anything. I requested a refund and was told I couldn't? I have never heard these excuses in my life. I see the reviews aren't good at all. CEO needs to clean his site and employees out. 2 brothers owns it

Thumbnail of user maranieh
California
1 review
2 helpful votes
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May 12th, 2020

First time ordering i was a little scared it was gonna be delayed due to covid but it came right on time! Everything fits perfectly, my boyfriend loves it! Thank you so much yandy i will be ordering from you again!

Thumbnail of user kikim1
Kiki M. – Yandy Rep

Maranie Be Safe Be Well we look forward to your next order. Kiki

Thumbnail of user estebanr6
Idaho
1 review
2 helpful votes
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August 13th, 2015

I was a first time buyer, and I'm happy with my purchase I was pleased that it came in the mail before expected and it was packaged in a discreet bag. Everything I bought was their and I even got the free gift I definitely will be doing business with you guys again!

Thumbnail of user jamies79
Georgia
2 reviews
9 helpful votes
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October 30th, 2015

I love the clothing options, easy to read sizes on clothes. I ordered items on a Thursday just did regular shipping said arrive in 4-7 days and I got it the Saturday after I ordered it. The clothing was wonderful exactly like the pictures. I am in the process of creating a long wishlist!

Thumbnail of user juliab78
Delaware
1 review
1 helpful vote
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October 9th, 2016

AMAZING! It came in about 2 days, off of free shipping. I got a free underwear and the costume with it and the costume was greaaaat material. I got it for half off and it fit amazing and everything was great.
Normally i don't write reviews, but i am just extremely happy with the quality of this product/the time it took to come in!

Thumbnail of user samanthag545
Virginia
1 review
2 helpful votes
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December 22nd, 2021

This company is a scam. I placed an order during their black friday sale and have been waiting for an update. I received nothing but canned email responses from this company for a month. Finally, I received an email today that stated my entire order was canceled. WHAT!? This website is an absolute scam and a joke.

Tip for consumers:
Don't use them. Plenty of other sites offer the same quality stuff for better prices.

Service
Value
Shipping
Returns
Quality

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Lingerie, Free Shipping and Low Prices on the hottest sexy lingerie, costumes, swimwear, sexy clothes, lingerie costumes and more. Huge Selection. Safe secure and private shopping with free upgraded priority shipping.

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Thumbnail of user kikim1
Kiki M.

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