Yatra

I recently booked a bus ticket through Yatra.com, hoping for a smooth journey. However, my experience turned into a nightmare due to a series of unfortunate events that unfolded during the trip.
The problems began when the bus operator changed three times without prior notice. The final change was communicated a mere hour before the scheduled departure, causing unnecessary confusion and inconvenience.
During the journey, the bus collided with another vehicle, resulting in significant delays and leaving passengers stranded on the highway for an excruciating five hours. To exacerbate matters, this ordeal occurred during the scorching summer heat, with no basic amenities provided. There was no water, no alternative buses offered, and the lack of security heightened concerns about the safety and well-being of passengers.
Following the accident, the bus operator displayed a shocking lack of empathy and responsibility. Their dismissive attitude towards passengers was appalling. When asked for information about when help might arrive or what alternatives were available, their response was callous and unhelpful. They simply stated, "We don't know you. Wait if you want, or leave. We don't care."

Refund Request to Yatra.com:
Understandably, after enduring such a harrowing experience, we sought a refund from Yatra.com. However, our request was summarily denied. Yatra.com cited the completion of the journey, albeit over 12 hours late, as their reason for refusal to issue a refund.

Conclusion:
This entire incident has left me deeply disappointed and dissatisfied with the service provided by both the bus operator and Yatra.com. The lack of accountability, poor communication, and disregard for passenger welfare displayed by both parties is utterly unacceptable.

Final Thoughts:
I urge potential travelers to exercise caution when booking through Yatra.com, especially considering the unpredictable and distressing experience I encountered. Such incidents not only disrupt travel plans but also jeopardize the safety and comfort of passengers.

In conclusion, my experience underscores the importance of reliable customer service and responsible handling of unforeseen circumstances by travel operators and booking platforms alike.

One of worst customer service. Yatra says full refund on cancellation and when you cancel, they deduct hidden charges.I made hotel booking 2 weeks back and with full refund promise till 2 days.I cancelled booking 1 week back and they deducted cancellation charges.Cancellation charges was not mentioned anywhere when I booked.Very unprofessional service.

I requested Yatra to reschedule my ticket lots of times. However, their service is really slow and staff is unprofessional. I tried to call lots of times, but there's no response from their side. Horrible service.

We booked some flights via yatra.com at the beginning of 2020 before pandemic had started. Unfortunately, after pandemic was hit in India, they cancelled all the flights. We called several times and not one time they were helpful. Neither did we get our refund nor any compensation. It has been more than 2 years now and still did not get any refund for our tickets. I don't know how many times we have to call them to get our refund. I am tired of this! Will never book with them again

When I was booking the tour the girl who was assisting me said we are giving you all 3 star and above rated hotels. But out of 4 hotels only one was a one hotel was 3 star or above, one was okay and rest 2 were very shady. I called my coordinator to complain about the hotel, to my utter surprise the dint Even knew what actually a hotel rating is.
My advice - don't go by there words check each and every hotel thoroughly before payment or before you start your travel.

They dont have a basic thing which is customer care.

I am struggling to connect with them since 2 days. Their portal has problem which picks/change the dates automatically. I tried rescheduling the booking but it asks for 100% payment whereas Airlines can change is it without any Penalty or extra charges.

But Airlndia also do not help if you book from a third party.

So my money is stuck and no support from Yatra.

Yatra.com (http://Yatra.com) provides worst service. Never book any service from them they will cheat u at each and every step. I booked a trip fr Ladakh for Rs. *******, they sent me with different cabs like begger so that there was someone to adjust me. They even destroyed my laptop because of mishandling and all they said was sorry. They wasted my money and time.

After making payment they will not assign the room and inturn they will not refund the payment simply telling the stories.
Hopeless and useless site
Dont ever book the rooms by utilizing this site.(Yatra.com)

I have booked a bus ticket from Lucknow to Haridwar which I now want to cancel and it is clearly mentioned in my e-ticket cancellation policy that if I cancel my ticket prior to 24 hours of departure of the bus then my whole amount will be refunded. There is no customer care number of them ony one email id their reply was no money will be refunded in case of cancellation. Booking Reference Number - **************. I just want to say how many time you can earn by befooling your customers

Initially they say book the deal with 5000 rs which is refundable. But now when I am asking for my refund as my program is postponed. They are not giving my money back. Also they are not picking up calls now. Worst experience ever

We booked for a group of 16 through TSI Yatra.com. They said tickets were confirmed but when we went to the airport the airlines said tickets are waitlisted. We had a big confusion and stress with children and Kids. We struggled for almost 8 hours and finally got tickets in Indigo and travelled back. The process of getting the tickets in Indigo made us go through a lot of struggles, with no cash in hand. Paid some with credit card, remaining by exchanging the left Dollars, withdrawn money using CC etc. This was the worst experience we had in all of my travel experience.

Hi We have booked a Flight from Bangalore To Jaipur for 19th April 2020.
Yatra reference no. **************. But due to Covid issues they cancelled the flight and replied I can reschedule my flight without any fare difference. Now when i asked them to reschedule my travel they cancelled the flight and not replying any query asked by me. There is no contact number of these cheaters.
I would request you to never book anything with Yatra.com they will theft your money and run away.

I booked flight from Yatra platform in Student quota so that I could get 25kgs for my luggage (I was moving to new city) but Yatra provided 15kgs only. They charged extra money for student quota but didn't provide the facility. I emailed them with my concern to which they responded 'they will get back with solution within 48-72 hours'. However, this never happened! I mailed them again saying 72 hours are over and I didn't receive any response or solution yet… to which I didn't receive a single reply until today. Very disappointing! I would recommend everyone not to book flight tickets via Yatra platform.

yatra.com is the worst to book accomodation. We cancelled the the room on 1/4 which we are supposed to check in on 3/4. The whole amount was forfeited mentioning as cancellation charges. It is sheer cheating and fraud.

Worst experience: book a ticket from yatra.com and if you want to reschedule it just forget about your money and rebook the ticket / pay the second ticket. Basically buy two tickets and travel one time only

I booked a holiday package, my money got deducted but I did not get any confirmation.

I tried calling customer support but did not get response!

I am really disappointed, they cheated and took my money, do not fall into this TRAP

They are the worst website i have ever encountered. I dont want to give them even a single star... They dont refund in the time frame.
Take 2-3 months and even after fighting a lot we get our money back. Airlines refund withing 2-3 weeks but they take a lot more time to pay us back as if they paying from their pocket. Dont book from here

This is very good site and very helpful people here in holiday package team. I required a package i fill online farm and get very positive result. This is a traveling site that i find it is with you as a friend all the travel time.

PLEASE DO NOT USE YATRA.COM
Booking Ref No. **************
Very bad service, I book my SpiceJet air journey by yatra.com, by mistake my travel date is wrong so I will be tried to change travel date but no any response on mail or customer care. Then I will be cancel my ticket yatra.com but yatra.com didn't refunded the payment to us and no Customer care number is working I mailed them too many times but no reply from yatra.com, I suggest all to Customer avoid yatra.com.
Worst customer support ever. You will never find a direct phone number to talk to them and they will never respond to your queries via email.

Don't book your flight from this website. Yatra.com is a gang of scammers. During the booking there was a message "Refundable" I thought I will get at least 80-90% refund. But when I cancelled my trip I got only Rs. 1400 out of Rs. *******.
My Travel date was 10th March I cancelled 4th March.

Naver book from this website.

Refund mony is half.
First of all i tired to say that refund my mony.

I have cancelled my ticket on 14 April 2020 From April to june. Till now i didn't not get my refund. And yesterday I got mail that your refund will we Half. That mins ticket cost is 12,500/-from Lucknow to Dubai.

And the refundable amount is only 6,000/-

I have suggestion who wants to book ticket direct go to Airlines website don't go through yatra.com

This travel site will be helpful and packages also reasonable prices. Its very useful. Better to choose this website and also accomidation details also giving.

Thanks

Yatra representative will call you within the next 2 hours from *******3924 Alternatively, you can call us on *******924