website thubmnail of Yerdle
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Louisiana
3 reviews
18 helpful votes
Follow tina g.
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I signed up for Yerdle recently, and like everyone says, it is garage sale junk for the most part. I was given the incentive $25 that they offer, and decided I would get my daughter a small gift. I found an item, and decided to purchase it when I was asked for my credit card number.The site says it is for keeping out those that commit fraud, but I have to question thier motives.It is never stated up front(that I noticed) that a credit card was necessary, and there are other ways that this can be ensured. Any shipping payments can easily, and just as securely, be secured thru Pay Pal or other online vendors. How do you honestly know if that number can be trusted through them? They can bill your credit card anytime they wish, and disputing the charges will probably not be easy. This would probably be difficult with Pay Pal, Square, etc. and people using these methods are already checked and verified by these companies.The bottom line is, if they cant trust me, why should I trust them? This stuff is definitely garage sale grade, and no sane person would try to defraud them for this junk. I agree this site will likely fold at some point, and my advice is to not join this site and give them your personal information. It is not worth it.

Date of experience: January 1, 2016
New York
1 review
15 helpful votes
Follow Cecilia H.
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Yerdle and their customer service representatives are dishonest and unsure of their own policies. Yerdle closed the accounts of my mother, daughters, and myself. None of their policies state "One Yerdle account per household" however, they hounded me for about 3 months about why we had more than one account. Yerdle also stole about 600YRD from us when they closed the accounts. Lastly, by mistake, my daughter shipped the wrong item to a Yerdler and it ended up back at Yerdle headquarters and they kept the item. That's stealing. In a nutshell, Yerdle is in over their heads. They don't know how to treat good users like us who spent hundreds of dollars on shipping and fees over the last 6-8 months. Lastly, their customer service representative does not respond to emails they initiate. The last email I received asked about whether I was using stock photos (which I was not) and then when I asked them which listing and which photo was in question, I never got a response. The next email I received was informing me that they closed our accounts. Poor quality communication. Too many bugs. And they steal items and currency (earned by shipping your own items to others). It appears that they are getting their butts kicked by other apps like Listia and are now very desperate and no longer pursuing their mission to help users declutter and avoid buying new. What a shame that Yerdle has fallen prey to becoming another greedy organization. I've never had respect for people who create apps that are quick, get rich schemes and rely on their users to do all the work (list items, take photos, ship items, leave feedback, communicate policies to other users, etc.). Yerdle is another example of creating virtual value but in reality their work is just an app and some code. No real value added to our economy.

Date of experience: June 2, 2016
California
6 reviews
52 helpful votes
Follow Rebecca G.
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Yerdle is like an online garage sale. You trade your unwanted items online for "Yerdle Dollars", which you use to purchase other items.

When you "sell" an item, shipping is free, but the seller pays for shipping supplies.
When you purchase an item, you pay "Yerdle Dollars" for it in addition to real money on shipping ($5 flat fee) and a service fee ($2-3 per item). So total cost in real money per item is at least $7 or slightly less if you buy multiple items from the same seller.

Yerdle prints money by giving Yerdle Dollars as a reward to users who have "sold" a certain number of items, and as a result the currency value of Yerdle Dollars has become noticably inflated over USD.

Personally, I list only items on Yerdle that I really want to give away, and I use recycled shipping supplies only so I don't pay out of pocket. I don't often buy on Yerdle. I think $7 per item is steep considering the item quality available (think garage sale). And how much of that money does the seller receive? $0. The value proposition for purchasing items on Yerdle has become dubious after the introduction of service fees. I predict that unless they can decrease service fees, Yerdle will eventually die as the business model just doesn't add up.

Wow, on top of all this, Yerdle will stoop to writing fake reviews on this site.
Prior to 3/9/16, Yerdle's average rating on Sitejabber was 2.0 with 8 reviews.

EIGHT more 5 star reviews were posted on 3/9/2016. ALL of these reviewers have written only 1 review. Clearly these reviews are fake, probably written by Yerdle employees. I also noticed that someone "claimed" Yerdle on Sitejabber.com. Most likely, someone from Yerdle found this page on 3/9/16, claimed it, and wrote a bunch of fake reviews.

Date of experience: October 28, 2015
Texas
1 review
7 helpful votes
Follow Brittany M.
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It's a kind of cute business model. "the buyer only pays shipping" using their yerdle dollars for the actual price, etc... and as a buyer I've actually had no issues.

However... let's talk about using Yerdle as a seller. Using their "drop off locations" link... I dropped my last week's worth of "gives" into a secure UPS box a few miles from my home. Of course, you don't receive a tracking number doing a drop off (which I know)... but 4 or 5 days later I start receiving email notifications that they're going to cancel my item if I don't "hurry up and ship it". They're the ones who offer a drop off location as an option.
I wish I could say this only happened once. I've had Yerdle for 6 months, and the same thing happened on a regular basis even before they switched from the Postal Service to UPS! I've lost count.
The best part is, there's no link to notify the company or buyer you've actually already shipped... like other companies like eBay offer the "notify buyer you've shipped".
It gets better yet: for all the of the occurrences of this phenomenon, I did the adult thing and went through Yerdle's support (which is also pretty bad, no links at all signifying there's a way they've made an error). And I filled out a form and told them I'd shipped, using their links to UPS drop boxes.

And the crème de la crème is when they never even responded to my emails. They offer a link at the bottom of all their email notifications when you've had an item canceled that says "If you think you've received this in error, click here". But when you click, it just brings you to support. And they basically deny all error by the way they format their "help and support" area. If you can even call it that.

So my advice? Only use Yerdle if you want to give away your crap to complete strangers... and hand-mail it to God-knows-where... for FREE.

Date of experience: January 6, 2016
Texas
3 reviews
6 helpful votes
Follow Samantha G.
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Love yerdle BUT...
May 26, 2016

Ok so I love yerdle I use it alot.
Pros. You can find nice stuff on here designer perfumes makeup hand bags all kinds of stuff.
Cons. There fees are a bit much and the most negative thing I have about the company is they do not give you an option to insure your package or to get you package early I have had many packages not make it to me because it was stolen while in transit most likely a UPS carrier that took it. When that happens no one gets the package just the the if that took it it can't be replaced in no way form or fashion it's just gone. Ya you get your points back and shipping but hell I want my stuff or at least the money for the value of items in your package why not it's yours you paid for it. Some people use this app for a way of living like resale and they depend on the items to get to them safe but yet they don't and it can't be replace at all. If you order a Designer authentic Coach hand bag purse whatever if it gets lots in transit you won't get your values for it its gone you just get shipping and yerdles back. There goes 100 dollars of resale money you will never see because they don't provide some type of insurance that ppl have the right to purchase for their items. If people want to pay an extra fee for insurance on their package then that should be offered to them. At the end of the day you don't know peoples ways of living so YERDLE ISN'T IN YOUR BEST INTEREST TO PROVIDE YOUR CUSTOMERS WITH SATISFACTION OF THEIR PACKAGES AND SAFE TRANSIT OR ALLOW THEM THE OPTION OF PUTTING A VALUE OF INSURANCE THAT IS APPROPRIATE FOR THERE PACKAGE. YERDLE THIS IS A BIG DOWNFALL FOR YOUR COMPANY YOU NEED TO MAKE A CHANGE

Date of experience: May 24, 2016

Overview

Yerdle has a rating of 3.2 stars from 25 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Yerdle most frequently mention and free shipping. Yerdle ranks 11th among Used Clothing sites.

service
3
value
3
shipping
3
returns
1
quality
2