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YOINS has a rating of 3.3 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality, and live chat. YOINS ranks 4th among General Apparel sites.
4,344 reviews
Order processing requires patience to wait, but they ship quickly once that part is done. I always received my package before the estimated time of arrival, which is incredible and I received all the purchased items, without missing any. The clothes are cute and of good quality. I like that they have a website that is easier to navigate or buy on the go.
I make a 60$ order and it ship it to Greece from China without permission, cause the high taxes (125$ included 100$ of TNT courier costs) can't take it, also there are low quality thats why the low price. Refund? Not. They took it back and they kept my money!
Order processing requires patience to wait, but they ship quickly once that part is done. I always received my package before the estimated time of arrival, which is incredible and I received all the purchased items, without missing any. The clothes are cute and of good quality. I like that they have a website that is easier to navigate or buy on the go.
I do very little on line shopping because of delays. The confirmation was swift and information regarding shipping and delivery were so exact! Very satisfied.
Good quality of tailoring and knitwear, the only thing is a little thin, so refusal. Covers problem areas.
I make a 60$ order and it ship it to Greece from China without permission, cause the high taxes (125$ included 100$ of TNT courier costs) can't take it, also there are low quality thats why the low price. Refund? Not. They took it back and they kept my money!
I purchased 3 dresses from the website and was happy to see that they had free returns within 30 days. I have sent 12 emails to customer service and they as yet failed to send return information. They keep telling me to be patient and someone will help me soon. I have waited almost 4 weeks and I keep getting messages telling me to wait. I am horrified at the service. I think site is a scam. Please don't waist your money. The dress in image is such poor quality it feels like it's made of cardboard
Dear Marie,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
Our website(www.yoins.com) is reliable and legitimate. We show all the policies and details on our website. We are sorry that we did not provide good service to you this time. Due to the different time zone on each other, It takes around 24 hours to reply to your request except weekend or public holidays. And we are afraid that you maybe contact us without the working time. We are very sorry for the inconvenience caused, and we try our best to improve the service level.
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html Due to hygiene reasons, we cannot offer refunds on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visible defects.
And after we receiving your return request, we will send a return label to your contact email. Please kindly check both your inbox and spam to find it. (Due to privacy settings, sometimes our system email might appear in your spam)
Sorry for the inconvenience caused in the return process. All the steps are needed to confirm your order information to avoid unnecessary misunderstanding. And we do our best to improve the return process.
Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We value our customers and hope that we can build good communication with each other to solve the issue.
Hope to hear from you again.
Kind regards.
Yuki
If it was possible I would not even give 1 star.
I order £100 worth of clothes. 8 items.
Only 2 items were real to their size.
Order was split into 3.
When the third package arrived I received 9 completely random items that I didn't order. To return this I contacted the company altogether 4 times. With provides pictures. In last email I was asked to take pictures of outside packages, inside label, package label, altogether 20 pictures!
When my return was approved as dress was too short, I was asked to send it to their uk warehouse with tracking number through Royal Mail. That cost £7,50 where the dress cost £15!
Another return was not approved and they offered me 30% off. When I disagreed and wanted all money back they closed the window for it as done'
So month later I'm still out of £100 pounds.
AVOID AVOID AVOID
Dear Sandra B.,
Thank you for shopping at Yoins and we apologize that you have had a dissatisfying experience with your order.
Here is our return policy: https://www.yoins.com/Yoins-Return-Conditions-a-111.html
A. For those items that we sent wrongly, as the picture that you sent us is incomplete, we need more pictures to confirm the issue, that is why we send the email to ask for more pictures.
B. For the return applications, we checked the records, there is some problems with the items, but we can not find any problems with the pictures that you gave us, so the result is that contact by email, we also sent the email to you to explain it, hope that you could provide us with more pictures.
In order to ensure your account safety, we cannot disclose too much of your order information here. We feel sorry about any inconvenience. We have informed the relevant colleagues and they will contact you via email as soon as possible. Please pay attention to your email box left on the Yoins account.
If you need any further help, please do not hesitate to contact us.
Best regards,
Chanring
I recently found out about Yoins through an Instagram ad, and I saw deals that seemed unbelievable. Soon after, I purchased so many clothing items. I definitely recommend this for anyone who wants great clothing pieces (plus accessories) for an awesome price!
Products used:
Cardigans, jeans, pantsuits, shirts,
Dear customer,
Thank you for sending such a kind and enthusiastic comment.
Have a nice day!
Purchased a top from this company. Colour different and the material was awful. Sent it back and after spending more money returning it they are messing me about with ridiculous excuses for not refunding me
1.) no refund if item isn't returned within 14 days
2.) Must notify them first before returning item
3.) photographic evidence of parcel you send.
4.) Returning item through post office only, not major couriers i. E. DHL etc
4.) The company won't refund money until I inform Paypal that dispute is resolved
Do yourself a favour. Give this company a miss. Lovely website but basically a bunch of crooks
Dear Brendan,
We are sorry to hear that you unsatisfied with our return policy. But you may misunderstand something. Could you allow us to explain it for you? Thanks.
1) We can not deal with a return after you received you parcel 14 days later. Because the item may be used that will not resell any more. But for some special cases, we will provide a proper solution.
2)The contacting before the return, we need to record some information, then arrange the refund later according to the record. Such as your order number and the items you want to return and the address you should return to. The contacting is necessary for issuing your case better.
3)For providing a better service, we can arrange the refund after you returned and before we receive it with a limited price order.So we need the receipt to confirm the returning situation and then arrange the refund for you.
4)We suggest everyone to return the items back with a post office, which can avoid costumers paying for too much postage. You can choose the others, It is just a suggestions.
5)We can arrange the refund through you disputed the order. But the dispute will affect the time of refund. For you can receive the refund earlier, we suggest you to cancel the dispute. While if you do not mind the long processing time, all depends on your decisions.
If you have any other further problems, please feel free to contact us.service@yoins.com
Kind regards.
Yoins Team
Ordered 2 dresses in size XS - they send both in Medium! Can't contact them or get a response?
Disputed the charge with my credit card co and I'm now getting a refund. Total Chinese Garbage! Do not order!
Dear Stallone,
Thanks for your choice with our shopping site.
We feel deeply sorry for the inconvenience caused by the size quality of your order.
This is a rare case because all of our parcels are confirm for several times before they are shipped to our customers.
If you cannot receive our reply or help urgently, you can contact us in the other ways.
Yoins is an online shopping site in China, so the jet lag problem exists between customers and customers service.
We hope we can continue providing our service for you.
Here is all our contact information:
Customer Email: cservice@yoins.com We are on live 24/7
Live Chat: We are on live 24/7
Phone: 00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
Yoins is glad to help all our customers.
Best regards,
Yoins Team
Very good online site to shop, clothes are not expensive at all and are so cute. Yes I had some few shipping issues but customer services always did the right things to refund me when it happened. Otherwise shipping was really fast; less than a week for express delivery.
Dear claire V.,
Thank you for your comment.
We are glad to know that you have a good experience shopping with us. Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us.
Looking forward to your visit again.
Best regards,
Chanring
Received my dresses really quickly within a few Days! When I needed help with sizing their customer service people replied within a timely fashion and were extremely helpful! Will be buying from them again
Everything I've ordered has come in relatively good time, considering I'm in Canada and it comes from China.
Pretty good quality all of them have looked just like the pictures. I prefer this site over some other cheap online shopping sites.
Tip is just to read thr reviews and customer's pictures.
Dear Cassidy o.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Polly
I want to express my gratitude to the entire team. Thanks for your patience and understanding with buyers. There were a lot of questions, I had never ordered before, I was very pleased, they answered quickly, everything went perfectly.
Dear customer,
Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services.
Have a nice day!
I was so pleased with the customer service I received upon using this web site as the clothes did not fit at first, they were more than happy to get this sorted straight away with no hassle and have resent me my items. I cannot fault this website for a single thing! Highly recommend!
It was my first time ordering with YOINS and bought 4 dresses. One item didn't fit me well but it's been over 30 days and it was completely my fault because I went out of the country. I reached out to customer service through chat and they were VERY FAST in responding. They sent me a free return label and then gave me 10% off for next purchase! What an amazing experience with Sunny! I will definitely buy again and recommend them to all my friends. :)
Dear ELSA A.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We will try our best to provide better service to our customers. Hope you visit again.
Have a nice day!
Best regards,
Chanring
I've made almost 10 orders from Yoins in the past year, and each time I'm even more satisfied with the items! They offer wide range of items for every style and size, the materials they use are of high quality (which I didn't expect, because of the low prices you assume they would cut back on quality) and the shipping is fairly fast (3 weeks regular shipping).
I recently had an issue with one item of my order, but customer service answered and helped me in just a couple of hours time. I'm just stunned by this site, possibly my favorite and best online shopping experience!
Received my order and very happy with quality of goods and shipping timing. Also size is perfect. Have just placed another order for 3 more items. Also had no problems containing YOINS through live chat. Highly recommend.
Dear Julie C.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Iris
It says 5-7 days and it never happens. My item was delivered almost a month after the online purchase. The company should invest for a better service in that matter. I am always buying online and other companies from far away make it on time or at least let the client know if its gonna take 3 weeks or more.
Dear Monica R.,
Thank you for your comment.
Due to the parcel arrived at local and was delivered by the local post office or local courier, there are some irresistible factors. Sorry about the delay delivery, and we do our best to improve this issue. Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us.
Looking forward to your visit again.
Best regards,
Polly
I normally don't struggle with words, but at this juncture, yes I am. I placed an order few weeks back, some how something went wrong and I found it difficult in getting the packet. My luck when I raised query, I bumped into Yuri.
In this whole incidence this was the best thing. Yuri took my case as personal case, managed it very professionally and help me all through.
Yuri is model customer care person. Thanks a ton. Love you guys.
Dear Sanjay S.,
Thank you for your comment.
We are glad to hear that you are satisfied with our service. If you have any problems with the order and products, please feel free to contact us and we will do our best to solve it for you! If we have any deficiencies, we also welcome your remarks. We will take an open mind and strive to create a 100% satisfaction service to you.
Have a nice day.
Kind regards.
Polly
I bought two nice dresses from Yoins. They both look exactly like the pictures although since I am considerably tall one of the dresses was quite short on me. I contacted Yoins and they organised a remedy with me. Their customer service is great and I would recommend buying off them for aesthetic looking going out clothes that are extremely affordable. I would highly recommend measuring yourself properly and comparing to the sizing charts before you buy. Cheers
I was a little bit sceptical about ordering off this site as I'd never heard of it before and only saw it on facebook. I spent £50 on summer clothes and my order took 4 weeks to come (quicker than I expected). Really good quality and the sizes are spot on. I'm a size 10/12 so I ordered a 12 and they fit my body shape lovely! Will definitely be using this website again!
The package finally came was good quality and nice to look at. As for the company have read mixed reviews some good some bad mine in middle. Biggest gripe was never was notified of the time it was shipped and when contacted them they furnished info and a tracking number that didn't work. The amount of time between emails normal since they are many time zones from where I am. I will give the a positive rating of avg because they did communicate with me otherwise 1 star. The biggest thing they need to do is keep the customer informed that stops problems from arising. Do business with with caution.
I have been eyeing this website for months. But i had been skeptical about the quality because of how cheap they are, i just received my package (super fast shipping btw) and i am so impressed at the quality! I ordered two crop tops and two scarfs, the only thing is that one of the scarves came with a little tear (doesn't bother me at all). Will definitely be ordering from here again.
I bought quite a few items and they were good quality and they have such great customer service, especially yuri. Any questions were answered very quickly. Will be shopping again with them in the future.
You have a great service, Vanilla, who helped me, was kind and clear. Thank you so much
http://www.sitejabber.com/reviews/www.yoins.com#160; https://www.trustpilot.com/review/www.yoins.com http://www.resellerratings.com/store/Yoins
Gain trust and grow your business with customer reviews.
Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price.
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
Yoins was established in 2014 with the simple mission to give young people the opportunity to express themselves through high quality fashion at an affordable price. Here at Yoins, we believe that fashion is the best way to exhibit your individuality and uniqueness, which is why we work tirelessly to bring you the best new trends as soon as they arrive.
Dear Ilias s,
Thank you for notifying us of your complaint. We hope you can give us a chance to explain:
Here is our policy: https://www.yoins.com/Yoins-Taxes-and-Tariffs-a-21.html
Many countries do not charge import duties on private items below a certain stated value. However, you may find that you have to pay taxes when the goods you’ve ordered from us arrive in your country. Clothes are a commonly taxed item, so we strongly recommend you check. Every country has different rules. Taxes are charged by their local Customs Office and country regulations that are beyond our control.
In this condition. We regret to inform you that we are not able to assist you in a better way here. Would you please contact us at vipservice@yoins.com.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Best regard,
June