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YOINS has a rating of 3.3 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality, and live chat. YOINS ranks 3rd among General Apparel sites.
4,344 reviews
Order processing requires patience to wait, but they ship quickly once that part is done. I always received my package before the estimated time of arrival, which is incredible and I received all the purchased items, without missing any. The clothes are cute and of good quality. I like that they have a website that is easier to navigate or buy on the go.
I make a 60$ order and it ship it to Greece from China without permission, cause the high taxes (125$ included 100$ of TNT courier costs) can't take it, also there are low quality thats why the low price. Refund? Not. They took it back and they kept my money!
So after 4 months of trying to deal with these people and returning a bunch of horribly made clothing... I just got the package returned to me with a stamp from China not saying why it was returned. Not only did I spend over $200 on products, but I also paid $43 in shipping on a package that was just returned for no reason. Even the post lady was confused and couldn't figure out why it was returned. It's extra frustrating because I have reached out to yoins customer service many times asking for my refund and they said they never received my return package. Obviously that's not the case, if there is a stamp from China on the return. I'm extremely disappointed to say the least. Poor quality clothes, poor service, definitely NOT worth the cheap prices.
There is a wide range of clothes and swimwear which are so beautiful and chic. I love Yoins because also the prices are good and nothing is too expensive. In addition, customers service is really kind and can help you wherever you want.
Dear Eirini,
Thanks for your kind feedback. Your support is our biggest motivation to improve us in every aspect. We will offer more cheap but high quality products for you.(*^__^*)
Welcome to order again.
Best regards,
Yoins Team
I was over all happy with the product but just needed a smaller size. When I didn't get The Exchange item in the mail customer service was deeply apologetic and responded to me right away. Still waiting on my order to come in the mail though
Dear Jenn D,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Anything will be clear after a good communication. Thank you for your chance to communicate with us and your understanding.We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Iris
Sunny was kind and helpful about how to properly return my order, as well as answered my questions professionally. However, I was not satisfied with my shipment and the quality of the products sent to me. I was pretty disappointed and expected better quality regardless of the great prices offered on Yoins. I'd rather just give an honest review and I'll give Yoins another chance!
Dear Pia S.,
We are glad to hear that you are satisfied with our service and we sincerely apologize for the inconvenience caused.
We will refund any items that you are not completely happy with when you return it to us in saleable condition to our warehouse within 30 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
For the quality problem, we will very appreciate if you can send us some pics of the external packaging and the SKU stickers and the problems of the items. After all the information is confirmed, we will provide you a proper solution for you.（ anything wrong with the item with sufficient prove, we can arrange refund, resend or return with shipping free）
Would you mind show us the order number and the email address or your name you entered in the yoins.com account? cservice@yoins.com
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 7:30 am to 10:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Hope to hear from you again.
Best regard,
Polly
I ordered there some goods in October, asking, writing several times after 5-7 weeks awaiting, they ask to check... at the local postal office... After 7 weeks I sent the message that I am not any longer interested at items I ordered several weeks before. Bad... really disapointing.
I would never recommend this store. And this is first opinion in my life such negative about a e-store.
Dear Moni M.,
We are sorry to hear that you have a bad experience about shopping with us and we sincerely apologize for the inconvenience caused.
Since we are shipping through logistics companies, we cannot control your order shipping. However, we will be responsible for your order, please don't worry.If you still cannot receive your order after the post office, please contact us again and we will process the issue to you first.
We are sorry about that we cannot solve the problem for you in time. You can try to contact us directly via the live chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 at 9:00 am to 6:00 pm GMT + 08:00 from Monday to Friday.If you contact us via chat line or call us, please pay attention to the working time to avoid the unnecessary misunderstanding.
In addition, you also can check the status of your order according to the path, ”My account-View order-Order status”.
Best regards,
Yoins team
I brought 3 dresses off YOINS. This cheap online shop is the worst online woman's clothing store that i have ever brought from. I know it's really cheap but you would think if your gonna pay $20 for a dress you'd expect to at least be able to wear it a few times before it gets discolored from washing it. One of the dresses i wore ONCE and when i washed it like how I always wash my clothes when i went to go put it on its like the back shrunk. I was so disappointed and upset i thought it would be nice to warn other people from Australia! The other two dresses look so disgusting they don't look good on. I almost feel like the site had some fake reviews. If your someone like me a stay at home mum atm dont bother wasting your money. I only brought because of the reviews and the photos are so deceiving.
Dear Phoebe，
We are sorry to hear that you are not totally satisfied with our products.
If you find out any quality problem with your purchase, or you think the product is not like as the picture shows, please do not do not hesitate to contact us, and we will process the issue.
We value our customers and hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://secure.livechatinc.com/licence/7243681/open_chat.cgigroups=1).
This company is a joke. Steer clear. They have a website with nice looking clothes with prices cheaper than primark so that should ring alarm bells. They dont supply customers with a return address so if you need to return anything they will ignore you and leave you out of pocket.
They write replies to numerous reviews which tell people how rubbish they are which say " so sorry, we need to explain our returns policy and we are sorry you are unhappy get in touch". HELLO everyone does but you ignore the emails as you dont want your awful clothes back! You then hang onto their cash.
Scam company. If you try you will find out. Dont touch with a barge pole. Try another company that isnt shipping rubbish from China. Also check they supply you with a returns address before buying! I dont want other people losing more money to Yoins.
Dear Clare R.,
We are sorry to hear that you are not totally satisfied with our products and service.
We will refund any items that you are not completely happy with when you return it to us in salable condition to our warehouse within 14 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects.
If you find out any quality problem with your purchase or you think they don’t looks like the picture show on the website, please take and send us some photos to show them, so that we can make a record and process the issue for you as soon as possible. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://secure.livechatinc.com/licence/7243681/open_chat.cgi?
Groups=1) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Hope to hear from you again.
Kind regards.
Polly
This company a fraud. An item gets return to them after being delayed for 2 months. Then they say do I want it back and if I do its standard shipping and I said no it should be express because it's there fault and they say I have to pay extra for THEIR mistake. That just one of many issue and lies. U get express shipping and its not express
Dear Heebz,
Really sorry for the trouble.
We can not find your order with the name, so we do not know which situation it is.
Normally, if we sent the package to you with the standard tracked shipping way, and you return for exchange because of the personal reason, we will also resend with the original shipping way, which still will be standard tracked shipping way. For what you said it is our mistake, it will be better that we contact you to solve it.
Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Chanring
I live in New Zealand and ordered five items which arrived a couple of weeks later which is fine however, the items are definitely not what I expected and the sizes are awful too. The material is awful quality. I also purchased what they called "beach towel" however, it is definitely not beach towel material and is a joke. I am not even going to bother trying to return the items as by reading others reviews it is clearly a huge hassle. I would never order off this site again. Clearly the positive reviews are fake looking at the grammar and language used. Really disappointed.
Dear Ashleigh M.
Deeply sorry for the mistake, would you please send us the photo proof ( show us where the problem is, the wrong size and quality) to http://www.yoins.com/Yoins-Contact-Us-a-27.html, our service will give you the best solution in 48 hours.
We tested every product before start the shipment, but we can not avoid the damage during the shipping period, hope for your kind understanding.
Best regards.
Yoins team
Scam company, selling cheap goods through mass marketing on Facebook and taking ages to deliver, if at all. They rely on the fact people that if you do receive the goods you won't return as the costs are too high to do so. You can't get anything other than standard robotic emails. Avoid at all costs.
Dear Ian B.,
We are sorry to hear that.
If you are not satisfied with the items you received, we can arrange to exchange or refund. Please log into your account to click the button of " After sale " within 30 days and submit return application and we will reply within 24-48 hours. Please describe your problem and send us some photos of the defective parts, so that we can diagnose the problem quickly and provide you reasonable solution.
If there is quality problem, we will arrange a full refund of this item to you or cover the returned postage. But if the item is returned by your personal reason, we are afraid that you may need to pay the shipping fee.
We value our customer and hope that we can build a good communication with each other to solve the problem. Hope to hear from you again.
Kind regards.
Yoins Team
Will never order again here not only did the items come up far too small you have to email them for returns address and the cost to return my items was £37 and they do not pay this despite its their fault you have to return them I'm taking it further
Dear Kate，
Thanks for your order on our shopping site.
We feel sorry for the inconvenience caused by the size problem of the item you have received from us.
About the return policy of size problem, you can read it here:
1. Size not as ordered: you can contact our Customer Service directly to be issued a full refund or to receive a product with the right size for free.
2. Size as ordered but does not fit: the size of each item may have an inaccuracy of about 3cm/1.5 inch due to hand measurements. If you find yourself in this situation, you can contact us and apply for a return. In cases such as these, the customer is responsible for all shipping costs incurred.
3. If the size difference is above 3cm/1.5 inch. Please contact us first to show us the problem. We will send you a replacement or we will issue a full refund once the nature of the problem has been identified.
If your problem belongs to "situation 2", the customer is responsible for the return shipping fee.
As yoins is an online shopping site in Chian, tag size on the clothes is the size standard in China. The size type you have ordered is converted into the tag size. We have a clear explanation and size details on the product pages of each item.
If you are not satisfied with the solution to the problem, you can feel free to contact us.
Here're all our contact methods:
Customer Email:cservice@yoins.com We are on live 24/7
Live Chat: We are on live 24/7
Phone: 00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
Yoins is glad to help all our customer.
Best regards,
Yoins Team
Ordered around end of August! Took money out of my account September 1st, waited around a month and a half for my items and never recieved them, emailed them about getting a full refund, they sent me £5... total order came to over £50! Im still owed £45 and every time i email about asking where my money is they deflect the question. Getting ridiculous now!
Dear Sarah Y.,
We are sorry to hear that.
There is any misunderstanding in this issue. We will transfer back a full refund to your original account if you have not received your order.
In this case, could you please contact us to figure out the matter? You can contact us via email(service@yoins.com), the chat line(https://secure.livechatinc.com/licence/7243681/open_chat.cgi?
Groups=1) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 from Monday to Friday).
Hope to hear from you. For any further assistance or necessity do not hesitate to contact us.
Kind regards.
Yoins Team
I'm beginning to think this company is a sham it's a scam they refuse to answer my phone calls they refuse answer emails they refuse to answer direct messages they refuse to answer messages on their website they think I'm going to go away but the poor pathetic excuse of a company took almost $80 from me out of my bank but yet they don't want to give me a tracking number for my order or my order. That's fine they're scam they are no good they are rip off they are cons I would not buy anything else from this company ever again they're rip off con scam you won't get your stuff I'd give it negative zero but I can't it doesn't give me that option
I am not going to waste any more time on this company by writing more than I have to.
All I can say is that I agree with the negative comments here regarding the quality of the products and can confirm that they are worse than you can imagine.
Oh and we ordered 5 items in small. 2 came small, 1 medium and 2 LARGE!. They will just send you whatever they happen to have in stock.
AVOID!
Dear Mark F.，
We are sorry to hear that.
According to the European and Asian sizes different the size you choose in fact may be different from the size on the item's label. To avoid the situation of misunderstanding, we provide this information on the website before you order.The specific garment size will be shown when you just click the size button on each item page. Moreover, there is a size guide on our website to share some tips to help you choose the right size on YOINS. You can refer to the link, https://www.yoins.com/Yoins-Size-Guide-a-46.html.
In addition, if you find the size of the product is different from the details showed on the website, please take and send photos of the measurement to us, we will charge if the error is over 3cm.In addition, you also can log in YOINS account on the computer(My Account—View Orders) to submit return or exchange application, we will reply within 24-48 hours.
Hope to hear from you.
Best regards,
Yoins team
It will be a long time till I order from Yoins again. Customer was OK. I did get a chat n message response in FB from Yoins with tracking info. To wait a month seems like a long time for any order. The quality of workmanship was very poor, couple holes, loose threads that were fraying at the seems, material was of poor quality, size was not as indicated and most important this kind of material and workmanship will not last from wear and washing. Purchased Yoins from pictures in FB. I will not do that again as the pictures were not what they looked like when I got them. SOrry, but sorry for the negative review.
Dear Fran B.，
We're very sorry that you received a defective item or item with quality problem.
In this case, we can arrange to exchange or refund. Please log into your account to click the button of " After sale " within 30 days and submit return application and we will reply within 24-48 hours. Please describe your problem and send us some photos of the defective parts, so that we can diagnose the problem quickly and provide you reasonable solution.
In addition, about the size issue, the specific measurement of the clothes is different and they depend on the style and design.To avoid the situation of misunderstanding, we provide this information on the website. The specific garment size will be shown when you just click the size button on each item page. Moreover, there is a size guide on our website to share some tips to help you choose the right size on YOINS. You can refer to the link, https://www.yoins.com/Yoins-Size-Guide-a-46.html.
We value our customer and hope that we can build a good communication with each other to solve the problem. Hope to hear from you again.
Kind regards.
Yoins Team
I found a lot of cute dresses for a really good price. However, I noticed one dress looked very familiar. I went to lulus.com and looked up the dress I was thinking of and it's the same exact model in the yoins product picture. Seeing as I already have the dress from lulus.com--my guess is this company is a scam and the "positive reviews" are fake.
Dear Melanie,
Thanks for your attention.
As you said, you saw the same item in different website, it totally shows the item is a hot selling one so that so many shopping website introduce that kind of products.And also, show that we always catching the fashion steps.
In addition. Some items are sole only in our website, and some are introduced from outside.
We are always working for a high quality with lower price items for every supporters.
Best wishes,
Yoins Team
I placed a fairly large order, but unfortunately, some of the items were out of stock. After some reconsideration, I decided I no longer desired these items. I contacted customer service, and the lovely Sunny was able to assist me on a full refund to my account. Purchasing from Yoins is easy, but the customer service is top notch! I highly recommend.
Dear Shallan H.,
Thank you for your such wonderful comment for our customer service.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
I ordered about seven items and only 1 fit so I need to return for refund. My shipping receipt doesn't have a return label or even a address. I've sent a message via Instagram but haven't received a response and it's been a week. I can say I received my order quickly which I appreciate but I would like the same service to make a return,
They sent my order exactly like I expect, I got the dress I choose and the size fit as what I want, I probably not really aware if sending time may take quite long, but just after I contacted them, the day after I received my dress. I got Good feedback as i asked about my order and followed up well. I love the dress i got. Thank you.
Dear Fibriyantari N.,
Thank you for your feedback.
We are so glad to hear that you are satisfied with our products and our services. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Yoins team
Terrible quality! They wont send the same quality as the picture. You will get a cheaply made knock off version of what is advertised! Dont let the price entice you in to submission! You will get what you paid for!
These Chinese online stores need to get shut down!
Very misleading and disappointing!
Dear Wuro a.
We are sorry to hear that you are not totally satisfied with our products and service. If you noticed some quality problems on our products or you think the items are different from the pictures, we will take the responsibility after we diagnose the problem. We will appreciate it if you can send us(cservices@yoins.com) some pictures of the shipping label, external packaging and tag size of this item. Moreover, please state clearly if the package you received arrived intact or damaged, our service team will reply you within 24 hours and will offer you the best solution, please do not worry. (*^__^*)
We are improving and will offer you a better service and shopping experience.
Wish you a nice day.
Best regards,
Yoins Team
I ordered over $300 worth of clothing items. Then they send me an email saying they've cancelled my order and hope I understand the inconvenience?
I was then like wtf ok then where is money then? Sent a numerous amount of emails and no reply! This is ridiculous! I'm so upset
Dear Taylor S.
Deeply sorry for the mistake, please tell us your order id or the consignee name or the email address you used for order? We will check it for you.
Usually if you pay via paypal, we will return the money to you in 1-2 business days, credit card needs 1 business day, but bank processing may take 2-3 weeks to show in your account. Boleto, Qiwi, Webmoney, iDEAL, gyropay, POLi payment needs 2 business days, Western Union Wired Payment nees 4 work days.
Would you please wait a few days? Or you can contact us directly: http://www.yoins.com/Yoins-Contact-Us-a-27.html
Best regards
Yoins team
Items arrive after a 7 week wait, disappointing, this is my 2nd review, items were ment to be Xmas gifts, but they were late coming, poor quality, wont be giving them as gifts lets just say ( they dont do what they say on the tin) if you no what I mean.
Dear Christine w.,
We are sorry to hear that.
Since we are shipping through logistics companies, we cannot control your order shipping. However, we will be responsible for your order, please don't worry.If you still cannot receive your order until the due date which we promised, please contact us and we will process the issue to you first.
You can contact us via email(service@yoins.com), the live chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 from Monday to Friday). And if you contact us via chat line or call us, please pay attention to the working time to avoid the unnecessary misunderstanding.
We apologize for the inconveniences caused. For any inquiries, please feel let us know.
Best regards,
Yoins team
Bradley was very precise and helpful on the live chat. I was told some items on my order of 3 weeks ago were still not in stock, even though I was told 9 days, but made assure will be in stock in 7 working days from now and other items will be shipped today and the rest to follow. Bradley was smooth and helpful and good assurances on delivery to UK.
Dear kevin t.,
Thank you for your recent five-star feedback about your order.
Your satisfaction is hugely important to us, and keeps us motivated to try harder for our customers!
Have a nice day.
Kind regards.
Polly
I spent a considerable amount of money on clothes from yoins around a month ago. Considering my first order from Yoins. When they arrived only 1 of the 5 items fitted me. Not because I ordered the wrong size, because they are such cheapness! One of the items was damaged, like really bad quality. I emailed them to arrange a return and basically no can do. They told me they where not refunding and it would be more expensive for me to send back so I was told I should try selling my Yoins clothes to my friends. Are you kidding me?! Why would my friends want to buy them when I don't even find them acceptable! Never again! Don't do it! This is a Wish quality site. Not the prices they're charging and no chance of return if they're not good! Chances are they won't be! BAD BAD BAD BAD BAD
Dear Anna,
We are sorry to hear that you are not totally satisfied with our products and service. If you noticed some quality problems on our products or you think the items are different from the pictures, we will take the responsibility after we diagnose the problem. We will appreciate it if you can send us(cservices@yoins.com) some pictures of the shipping label, external packaging and tag size of this item. Moreover, please state clearly if the package you received arrived intact or damaged, our service team will reply you within 24 hours and will offer you the best solution, please do not worry. (*^__^*)
For the suggestion, we just hope we can less your inconvenience, sorry for your uncomfortable feeling.We will deal with your case according to the return policy. Here is the link of it: https://www.yoins.com/Yoins-Return-Policy-a-20.html
For the damaged item, Could you take a photo of it and we can full refund for you.
https://www.yoins.com/Yoins-Contact-Us-a-33.html
We are improving and will offer you a better service and shopping experience.
Wish you a nice day.
Best regards,
Yoins Team
I ordered a dress from yoins 2 weeks ago and spoke to someone on an online chat to say I wanted it returned to be told to contact cust service team for a return label. After recieving an email this morning to be told it would be expensive to send back but I could keep it and they would give me money off another product. The quality of the dress was poor and the sizing not good. I would advise going to someone else as this company won't last long.
Dear Lynn,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html
Due to hygiene reasons, we cannot offer refunds on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visible defects.
For the quality problem, we appreciate if you can send us some pictures of the external packaging, SKU numbers and problem part of received items. After all the information is confirmed, please feel free that we will provide you proper solutions.（We can arrange refund, resend or return with shipping free for the problem items with sufficient proof which will help us confirm the issue.）
We do not know which country you are in, but we have tried to offer the nearest warehouse for you to return, please refer to our return address here: https://www.yoins.com/Yoins-Return-Address-a-113.html.
Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Chanring
Gain trust and grow your business with customer reviews.
Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price.
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
Yoins was established in 2014 with the simple mission to give young people the opportunity to express themselves through high quality fashion at an affordable price. Here at Yoins, we believe that fashion is the best way to exhibit your individuality and uniqueness, which is why we work tirelessly to bring you the best new trends as soon as they arrive.
Dear Brittany L.,
Thank you for notifying us of your complaint. We hope you can give us a chance to explain:
If there is any out of stock item in your order, we will ship the in-stock items first, so that you can receive your items earlier. And we also will provide several options for customers: wait within the restocking time, change the out of stock item to another similar one or refund the out-of-stock item. We are sorry again for this stock inconvenience.
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html
For the quality problem, we appreciate if you can send us some pictures of the external packaging, SKU numbers and problem part of received items. After all the information is confirmed, please feel free that we will provide you proper solutions.（We can arrange refund, resend or return with shipping free for the problem items with sufficient proof which will help us confirm the issue.）
For providing a better service, we can arrange you a refund before we receiving the returned items, as long as we get a picture of return receipt or return tracking number and order amount does not exceed US$100.
Would you mind providing us the order number or the email address or your full name or tracking number to our yoins email address: cservice@yoins.com or via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 7:30 am to 10:00 pm GMT + 08:00 form Monday to Friday)?
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Thank you for your patience.
Kind regards.
Polly