YOINS

The items I wanted were out of stock and they gave me an option of waiting or full refund and they gave me the refund right on the spot and for that I have them my rating Bec customer service is very important. Thank you

Absolutely shocking! I sent an order back which I had to pay £7 delivery, after a month I heard nothing so I sent an email to ask where my money was and they said they'd refund me and that I had to wait 2 weeks! 2 weeks later the money was still not returned so I emailed again and they said they had returned it so I had to ring my bank... Which I did and my bank said that they haven't refunded me so I emailed again then they apologised and said their computer had something wrong with it so it didn't go through and that the money would go in in 72 hours and it still hasn't. No one order anything from this website, never had so much hassle over an order and very unhelpful staff. Absolutely disgusting! I want my money back!

These products come from China. The sizing is incorrect. I ordered a dress from there and it was by far the worst quality in product I've ever received. The reviews on the site are wonderful and I was super excited to try what I thought to be a hidden gem. The picture for the dress looked amazing great seams and beautiful design. When it came in the mail (which was super delayed) it looks as though I could of stitched it together myself. Material was super thin. The seams in person aren't even the same as the dress in the picture. I ordered a 4US and was sent a "medium". What was the point of having number sizes when you send regular sizes. This dress was so big on me there were gaps everywhere like it was a large. Overall is a scam because I can't get my money back or return it. Will never order from here again.

I ordered two items off YOINS and they came with in a few week. Both playsuit and dress were great quality and fit perfectly as well as being identical to the photos on the site. I was so happy with the price and overall experience!

When having a sizing difficulty and trying to sort out an alternative option, the customer service team were very efficient and got back to me quickly with options to suit me. Very helpful and sorted the problem quickly.

Nothing fit right, a lot of the items were a different material then it showed and I also got the wrong item and they want me to pay to ship the right one out to me and also pay to ship the other one back. Bad customer service, not shopping from here again returned everything I ordered but one thing.

The service was very responsive. The dress came with a strap that broke immediately. I wanted my money back. At first they asked me to send it back and pay shipping, but I sent them a picture of the broken strap and said I didn't want to pay shipping to China. They promptly returned my money and were very nice about it. The dress was okay for what we paid for it.

Beautiful dresses for a great price. Unfortunately I bought a dress that didn't fit my body as I had hoped, which was completely a mistake on my part, not yoins. In the process of returning the dress, the customer service was great! The person helping me was named Vivian. She stayed on top of things and made sure I got my refund even after I retuned the dress 2 and a half weeks later than I told her I would. I have had so much trouble with returns from other companies, but I had absolutely no problems with Yoins. I wish every dress company was this great! I recommend buying from Yoins.

First time I have used this company don't think I will be using them again. Made an order on 5th July and money was taken from my account straight away. The confirmation email I received from them stated my order would be here on 17th July by the lastest as the shipping method I used takes 7-12 days. It is now the 13th day and my order is still being processed and hasn't even been sent for shipping yet. I have tried contacting them by email multiple times and also by the live chat on the website (which appears to be fake as it just takes you to another web page stating they are busy and not to a live chat). Not impressed at all. I am now out of pocket with no items to show for it and no one from this company is responding to me. I would advise to buy your items from somewhere else.

I recently did business with Yoins and was very impressed. Ordering was easy and shipping was very fast. I also was impressed that product was just as stated and fit great. Plus the boots I ordered though of a great price were made of high quality materials. I am all for affordable and high quality. Will definitely be a returning customer.

Have ordered several items from Yoins. I have been pleased with their products. The only complaint that I have is items being out of stock and sometimes the color that is shown is not near the actual item color. However, I will continue to order from here and I have been very pleased with the customer service. They have always gotten back to my emails and kept me informed of my out of stock item.

Yesterday Try several times to purchase the items, every time show a different amount.,
The price is more expensive and also show au? The website is very confusing. I was giving up. To day I want to try one more time and no problem.

I bought merchandise from them and sent them all back because of the poor quality and mis sizing. Not only is it difficult to communicate with them because of the language barrier but they did not refund me my money they claimed they did. The account I purchased the items from got closed due to forward I told them this and requested them to send the money into another account and they said they could not do this they assured me that they set me the money. I explain to them that the money cannot be put into that account because it is closed. I even sent them a statement from the bank stating that that account has been closed so monies would never put it back into my account and they lied and said they did send it... save yourself a headache do not buy from them

I have really been surprised because every time I have written to them they have always responded with kindness and certainty. Thank you very much for the service and I am already anxious waiting for my purchase to arrive. Thank you very much and have an excellent day!

I've ordered three times on the site and the service is great. All items came. Had to do get a refund because the item was not in stock. Emailed me Monday to let me know the money in the bank by Friday. Excellent service. Have and would Recommened this site.

I spent $93 on for 4 or 5 things. The items arrived and they are not sized correctly or consistently. I am always a M - L or 6-8 and the 8s were either very very small or very very large.

To return your items you must request the address which took 3 days by email, 2 email from me by the way, and they only give you 14 days to return from the day of purchase. The shipping to return is $60.95- how ridiculous! Overall, upset. Poor quality, poor service and a total waste!

I placed a large order with Yoins a couple of weeks ago. After checking back I could see that my status was "back order" so I contacted Customer Service.
Kira advised me that two of my items were out of stock and asked if I wanted to wait for them. Unfortunately I had ordered all of the items for my upcoming holiday so I asked her to cancel the order and process the refund.
Less than 72 hours later, my refund has been processed and the money is back in my account.
I found Kira to be really friendly and helpful, and extremely efficient and I would definitely order from Yoins again.

I would like to share my impression of the first order. I have no words - very happy! The things are of high quality, the sizes correspond to the table and the price is excellent! Available order conditions.

I ordered two pairs of clothes from yoins and I was very excited for it to be delivered! Yes, It did take a while to be delivered but I was hoping for the clothes to be exactly like in the pictures but I was wrong. I was very disappointed with the final result.

The size chart also says that it's 'US" but then they say it's Asian sizing. So what you ordered is not what you receive. Also the size chart is completely wrong and incorrect. I followed this chart and none of my clothes fit me since they are too big on me. I can't even wear it and its completely waste of my money and the time. The quality I received from one of the clothes is terrible. It looks so cheap and uncomfortable as well. Did not look anything like the picture. It was my first time ordering from this website and probably the last time since all my money went on waste for nothing :( I really wish the quality was better and the size.

I really hope to get a refund and get my money back! Or at least a better size!

I was skeptical at first, but I went on and ordered 8 items, thinking that if they were of low quality or the fit was not right, I can return them. Two of the items arrived way earlier than expected. One arrived after a week, and the other after two weeks. I am veryyyy excited about the rest of my items.

Placed an order 2 weeks ago for some tops needed for my holidays. At the time of ordering it said they will ship next day and never mentioned items I ordered were out of stock and accepted my payment. Its been 2 weeks and stil the items are not posted. Got an email saying its chinese holidays and my items ordered were out of stock and there will be a delay to post them. The company conduct is deceptive and misleading and should they have mentioned there will be a delay to post them and some items I ordered were out of stock initially before they took my payment, I would have not ordered them at the first place.

Please dont waste your time and money here! Its just not worth it. Best to pay through pay pal so in case something happens you can get your funds back. Total scam!

I ordered a dress over a month ago. It said it would be here by the 3rd of March. Ive been trying to track it several times and it hasnt let me. No phone number to reach the company. Paid for this item and havent received it. Wish I would have read other reviews before ordering from this website. Certainly wont be ordering again.

I have been very happy with everything I have bought from Yoins and when I have needed help they have been on hand. Sunny was very helpful on the live chat function, providing me a fast solution. Will definitely use again!