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YOINS has a rating of 3.3 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality, and live chat. YOINS ranks 3rd among General Apparel sites.
4,344 reviews
Order processing requires patience to wait, but they ship quickly once that part is done. I always received my package before the estimated time of arrival, which is incredible and I received all the purchased items, without missing any. The clothes are cute and of good quality. I like that they have a website that is easier to navigate or buy on the go.
I make a 60$ order and it ship it to Greece from China without permission, cause the high taxes (125$ included 100$ of TNT courier costs) can't take it, also there are low quality thats why the low price. Refund? Not. They took it back and they kept my money!
I ordered quite a few items from yoins, thy took the money from my account, when I didn't get a conformation email I emailed them, got a reply back explaining my order was ready to be shipped. Days later nothing, I contacted them again they said they sent a letter (More lies) explaining half my order was now out of stock. And would I like to split it and just wait for my order to come back in stock then I would have to wait about 7-28 days delivery after two weeks of long drawn out replys from the company I asked for a refund, a week down the line I've herd nothing back from them, recived no items and have not got my money back. Stay away!
The customer service has been replying fast and helpful with my questions about my items and the delivery date. The shipment is very slow and it takes about one month to receive the clothes I bought but the good customer service really makes up for it even though I pree- payed everything :)
This is not my first time on toons, they are a very serious business men, awesome quality products and very durable, their speed of delivery is unrivalled and and their customer care is so informative and responsive, this time I got my girlfriend jump suit and I'll show more. Yoin is the best.
Dear Fiona A.,
Thank you for your comment.
We are glad to know that you are satisfied with our products and service. Your approval and support are the biggest source of our progress.And we will provide more beautiful and high-quality products for you in future.
We look forward to your visit again.
Best regards,
Yoins team
I ordered a dress online from Yoins and didn't realise until it got delivered that i had ordered the wrong size. I emailed Yoins and asked if I could get a refund or exchange the dress for the correct size. Yoins sent me out the dress in the correct size and let me keep the original dress for no extra cost!
I ordered from Yoins and the order never came after like a month. I called and they said that part of it was on backorder and did I want the other part sent. I said yes. I finally got it like weeks later and the bathing suit was an XL when I ordered a medium. They said the sizing was Asia sizing. I said it was 3 sizes too big. They sent me a notice back saying that bathing suits are not returnable. I also had to cancel the backorder items as I had waited almost 2 months and gave up
Dear Diane,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
For the size, Our size is a little different from your size.So you need to check the detailed data of every size below it, If the detailed data is suitable for you. Then it is OK.
Here is the link to size guide: https://www.yoins.com/Yoins-Size-Guide-a-46.html?utm_source=Sns&utm_medium=fb_service&utm_content=eve
And for the unreturnable item, we has marked that information in buyer protection part on the page of item. While if there is a size difference over 1.5 inches compared with the size date of the page, we can full refund or resend it for you after checking.
We value our customers and hope that we can build a good communication with each other to solve the issue. Hope to hear from you again.
Kind regards.
Yelena
My experience with yoins was very good. I was given detailed information about the purchase and the delivery. Plus the parcel arrived before the expected delivery. The quality of the product was as expected for the price.
Dear Lia P,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Chanring
I've sent 6 emails requesting for the return address to exchange a dress for a the correct size that I ordered. Not once have I been given the return address and I've been asked to measure the size of the dress. The service from this company is atrocious.
Might I add, the size chart states that it's 'U. K' but then they say it's Asian sizing. So what you ordered is not what you receive.
I'm utterly put off from this company. The customer service is horrible and the sizing chart is incorrect. Last time I ever buy from them.
I WANT MY MONEY BACK!
Dear Pip H.,
Thanks for your feedback.:)
About the size of the product, we would like to tell you that the label inside of the item shows in Asian size which corresponds to the size that you have ordered. If you notice a size mismatch of over 3 cm/1.5 inches, we can resend the item to you or arrange refund for you. After we confirm the situation, we will send you the return shipping address. Please don't worry.
Have a nice day. ✪ω✪
Best regards,
Yoins Team
I ordered items from Yoins on September 30th, and it is November 2, I still haven't received any items! They have charged my account for the entire amount of my purchase but I haven't received anything from my order. I have emailed them 3 times and I have left various phone messages and no one bothers responding back to me regarding my "ORDER PROCESSING" status which is shows on their website. I think it is ridiculous that an account is charge with out even shipping any order items then when you contact the company, there is no answer. I will never be doing business with them again... I just lost $139.00 of my hard earned money and I have nothing to show for it!
Dear Mariana G.,
We are sorry to hear that.
Due to the hot sale time period, and the time difference between the countries, lots of messages and mails piling up. We do our best to clean up the backlog of emails.If you have contacted us, we will respond you as soon as possible.We sincerely apologize for the inconvenience this has caused you. Hope your understanding.
Although you have paid, you also can prefer to cancel and ask for a full refund before we delivery the order. Please don't worry.
For any further assistance or necessity do not hesitate to contact us.
Best regards,
Yoins team
I had ordered a dress online and they sent me the wrong dress. I emailed customer service telling them about the wrong dress they sent me and I wanted them to send me the dress I ordered. The person I was dealing with in customer service was terrible as they refused to send me the dress I ordered and just wanted me to keep the dress I received and give me my money back. I kept saying I want the dress I ordered but they refused to send me my dress.
Dear Precious L.,
Thank you for shopping Yoins and we are sorry to hear that.
If you are not satisfied with the items you received, we can arrange to exchange or refund. Please log into your account to click the button of " After sale " within 30 days and submit return application and we will reply within 24-48 hours. Please describe your problem and send us some photos of the defective parts, so that we can diagnose the problem quickly and provide you reasonable solution.
The step is necessary. We need to determine the problem, according to the picture which you provide.So that we can give a reasonable solution about that and solve the issue as soon as possible.
We value our customer and hope that we can build a good communication with each other to solve the problem. Hope to hear from you again.
Kind regards.
Iris
I ordered what looked like a lovely dress for a christening i was going to, when it came after 25 days it did not look at all like the photo shown on the app, it was brown instead of a sandy sort of colour, a completely different material, very thin and almost see-through and not the fit explained on the app. And to top it off there would be no point in getting a refund, the return fee is more than I would recieve back. Very dissapointed.
Dear Marnie l.
Deeply sorry for the quality problem, please send the photo proof to http://www.yoins.com/Yoins-Contact-Us-a-27.html our service will give you the best solution in 48 hours.
Hope to hear from you soon.
Best regards.
Yoins team
I ordered 3 items, 2 cute bodysuits and a strapless bra. When I received the items I was apalled! The body suits were horrible quality - see through. I also ordered a size Small only to receive a size XL and after inquiring I was told that all sizes are in "Asian" fits on their site and if I wanted to exchange it I had to pay the shipping.
The bra was garbage - even if the items fit I never would have worn them because of the poor quality.
Ignore the positive reviews on this site. They are from the people who run this site. Don't waste your time or money!
Dear Danielle,
We are sorry to hear that you are not totally satisfied with our products and service. If you noticed some quality problems on our products or you think the items are different from the pictures, we will take the responsibility after we diagnose the problem. We will appreciate it if you can send us(cservices@yoins.com) some pictures of the shipping label, external packaging and tag size of this item. Moreover, please state clearly if the package you received arrived intact or damaged, our service team will reply you within 24 hours and will offer you the best solution. https://www.yoins.com/Yoins-Contact-Us-a-33.html
About the size choosing, you can check the size guide on the website, Here is the link:
Here is a warm tips for size choosing: https://www.yoins.com/Yoins-Size-Guide-a-46.html
1) Before an order, check the review and the size reference
2) Compared with your own clothes, then choose a right size.
Or you can show us your data and the link or pic or the item you interested in, then we provide you a right one.
If we shipped a wrong size with your order, we can arrange the full refund for you. While if you just miss to choose a suitable one, you may need to pay forthe shipping.
Here is the link of the return policy: https://www.yoins.com/Yoins-Return-Policy-a-20.html
We are improving and offer you a better service and shopping experience.
Wish you a nice day.
Best regards,
Yoins Team
They sent my package with no address just the city and zip code so the post office returned it to them and this force you to pay for a resend which I'm not going to. And I will dispute this and file for fraud to the commerce institution.
Dear Maxil,
Thanks for your choice on our shopping site.
You can add the shipping address when you check out your order.
If you do not edit the shipping address, we will get the shipping address from the information in your payment account.
Customers are responsible for 30% of the amount of the whole order if they still want the parcel as the problem of incorrect shipping address.
If you do not want the items, of course, we can arrange 70% of the refund for you.
You can feel free to contact us if you are not satisfied with the solution you receive from us.
Here're all our contact methods.
Customer Email:cservice@yoins.com We are on live 24/7
Live Chat: We are on live 24/7
Phone: 00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
Yoins is glad to help all our customers.
Best regards,
Yoins Team
I have Three pieces from this website and I love Them all. All fit amazing true to size. Im slim and fit. Delivery takes a bit but considering that its ciming from China it arrived pretty quick. Quality is amazing. The best Ive seen here. I absolitleu love it and will be ordering more.
Dear Martie a,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Iris
I ordered in the store for the second time. The consultant correctly helped in the selection of the size, everything fit. I am very pleased with the work of the specialists, the quality of the goods and the delivery. Very attractive and affordable prices. Thank you!
Dear customer,
Thank you for sending such a kind and enthusiastic comment.
Have a nice day!
Yoins really did their best in trying accommodate my situation. I ordered my dresses 4 days before the date of my Banquet and so I emailed them if they can expedite my order. I wasn't expecting a response but the next morning I received an email saying that they have shipped my order. Although I did not receive the order on time, they really did their best. They did whatever in their power to get the items to me as fast as they can and thats what really matters. The service is wonderful, all you have to do is email them!
I placed an order last Monday, 23rd October. I got an email saying they would be in tough but I have since heard nothing from them since despite sending 3 emails and contacting them through Live Chat. I have asked them to cancel the order but haven't heard from them. I'm waiting for my credit card to tell me if they have taken the money. I guess they have an not sent the order!
Dear Sarah R，
We are sorry about the inconvenience this has caused you.
Due to the time difference between the countries, it takes 24 hours to reply to your request. If you have contacted us, we will respond you as soon as possible.We apologize that you have to wait, and we try our best to improve the service level.
Hope to hear from you again.
Kind regards.
Yoins Team
I was very happy with the customer service Vivian and Wenny helped me straight away with any questions I had. I contacted customer service as the clothes did not fit at first, but they were more than happy to get this sorted straight away with no hassle. They even let me keep the items that did not fit me so that it would not cost me €24,50 to sent the items back (I have made some of my friends really happy), and are going to sent me the new items. Very happy with the service! The quality of the clothes are great! Just a tip for other customers the clothes are a bit bigger than you are used to so I would recommend getting a size smaller.
I ordered some clothes for my daughter. They took payment from my card making bit £10ish short. They keep saying that have not received my payment despite me copying it into my email from my credit card company. They seem to have no intention of refunding this or even looking into it.
I would not buy from these!
Dear Kay H.,
We are sorry to hear that this misunderstanding caused.
As the order payment pass two steps on the process - the bank and our website, maybe there was a mistake caused between these two systems.
In this case, could you please provide your order number via message or email to check that? You also can check the status of your order according to the path,”My account-View order-Order status”. Moreover, you can call us by 00852-21364966 at 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday.
We hope that we can build a good communication to solve the issue.
Hope to hear from you again.
Kind regards.
Yoins Team
I ordered $125 worth of clothing a few weeks ago and have sent numerous emails looking for a shipping confirmation/tracking number or even order confirmation. I am in the United States so maybe thats why its taking so long? I dont know but I cant get anyone to email me back or answer the phone. SO FRUSTRATING!
Dear Jennifer F.,
We are sorry about the delay.
Due to the time difference between the countries, it takes 24 hours to reply to your request. And we are afraid that you maybe contact us without the working time. We apologize that you have to wait, and we try our best to improve the service level.
In this case, could you please contact us and provide your order number to us? So that we can check for you. You can contact us via email(service@yoins.com), send message to Fackbook or instagram. You also can try to contact us directly via the live chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 at 9:00 am to 6:00 pm GMT + 08:00 from Monday to Friday. If you contact us via chat line or call us, please pay attention to the working time to avoid the unnecessary misunderstanding.
In addition, you also can check the status of your order according to the path, ”My account-View order-Order status”.
Hope to hear from you.
Best regards,
Polly
Hi,
I have finally received my order after 3 weeks of waiting. I no longer need these items as they were for my holiday which I went on without these clothes. I now want a refund as they are no longer required but there is no way to get a refund on your website, why? I have emailed multiple times on your website (apparently you reply in 24 hours - you don't) I want an EASY answer to how I can return my order. You ended up sending my order in two parts - here are my order numbers, tell me how I can return these please! ******* and *******. I have read your terms and conditions and I am aware I have to return within 14 days of my clothes arriving. They arrived on the 27th June, if you don't reply to me within sufficient time this is not me breaking the terms and conditions it's you. Thanks
Dear KiraTwomey,
Sorry for the delays caused by out of stock. The products which are out of stock usually are hot sale products and we try our best to receive the new stock of the items. Once we receive the new stock of the items you ordered, we will process your order and ship it as soon as possible.
We will send you an email to inform you the item in your order is out of stock, could you please tell us if you regard our mailbox as a spam box? And you can know the item if it is out of stock at the moment when you choose the size of the item. The information is showed on our website.
If you send us an email, we will reply you within 24 hours after we receive the email. Please don't worry.
Have a nice day.:)
Best regards,
Yoins Team
I ordered 4 outfits. They came in split order which was told about right away. They asked if I wanted a refund or reship. Didnt have any problems with first order. Emails were constantly updated and on line track was presice. I will definetley be ordering again.
Dear Elizabeth D.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
I ordered my stuff over a month ago. 2 weeks after ordering it said I habe received my order. 6 weeks later still nothing. I contacted them and all they said was my local post office has it, which they do not.
Dear customer,
Thank you for choosing Yoins and we apologize for any inconvenience caused.
Due to insufficient information, and in order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Would you please contact us at vipservice@yoins.com.
Best regards,
Yoins Team
I have used Yoins a lot and can say I am very impressed with the quality of clothing they provide and the sizing has got a lot better in fact I would say quite accurate the delivery time to the UK is not bad either take around 1 week. I have recommened this site to my friends
Dear Brenda D.,
Thank you for choosing YOINS. We will continuously upgrade the quality of products and services. We are looking forward to your next visit. All the staffs in YOINS wish you a happy life and a good mood every day!
Look forward to serving you again!
Yours Sincerely,
Chanring
Everything by Yoins is terrible, the clothes have a bad cut, you order size M for example and you got 5 differentes sizes, you don't receive the clothes at the same time, and to return them, you got to pay two return sending ( In my Case). Not to mention the customer service, terrible without professionalism and don't understand anything. They send you mails & mails to apologize but to get your refund is a Hell, so good gesture they give you a 10% on next purchase, do you know where you can put your 10%?. Nice news, they refund me a sending from 13,00 euros, but they don t pay the Paypal Fee, so i get only 11,95 euros. I Will never buy something again from this terrible compagny.
Dear Fabrice C.,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html
Due to hygiene reasons, we cannot offer refunds on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visible defects.
If the size of the received item is not the same as the size measurement, we will be very grateful if you can show us some pictures of measurement on clothes. And we will responsible for the item if there is over 3cm/1.5 inch of size inaccuracy.
For the quality problem, we appreciate if you can send us some pictures of the external packaging, SKU numbers and problem part of received items. After all the information is confirmed, please feel free that we will provide you proper solutions.（We can arrange refund, resend or return with shipping free for the problem items with sufficient proof which will help us confirm the issue.）
As some of the items are out of stock and we want to make the package arrived earlier. In this case, we will split your order and send the available item(s) firstly. So sorry to cause so much trouble for you.
For the refund, please well noted that the money will be transferred to the original account. The handling fee was charged by the Paypal company, not by us.
Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Chanring
I purchased six shirts from Yoins to treat myself because they look so cute. It took well over 15 days to ship and the box came all stopped open and the label folded so I couldn't tell who it was from. The tracking never updated so I had no idea when it would arrive. I opened the box to a horrible musty and mothball smell that permeated the clothing and box. I had to quickly throw away the box and get the clothing into the wash. After two washes with baking soda and vinegar, the smell is still very much present and it has made the rest of the clothing in the load smell. Not impressed! The clothing is cute and true to size but I don't like smelling like a musty basement all day. Hopefully it will come out but I'm using a lot of resources to try. I spent a lot of money and the service was not good so I won't order from them again.
Gain trust and grow your business with customer reviews.
Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price.
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
Yoins was established in 2014 with the simple mission to give young people the opportunity to express themselves through high quality fashion at an affordable price. Here at Yoins, we believe that fashion is the best way to exhibit your individuality and uniqueness, which is why we work tirelessly to bring you the best new trends as soon as they arrive.
Dear Louise, sorry for the delay as the imbalance between supply and demand.
We notice that you asked when the package will be delivered but you did not asked for refund for order 13221987. If you said "yes" that you want to be refunded, we would immediately arrange refund to you before the package is shipped. Please email us cservice@yoins.com If you don't want the order. Best regards, Yoins.