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YOINS has a rating of 3.3 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality, and live chat. YOINS ranks 3rd among General Apparel sites.
4,344 reviews
Order processing requires patience to wait, but they ship quickly once that part is done. I always received my package before the estimated time of arrival, which is incredible and I received all the purchased items, without missing any. The clothes are cute and of good quality. I like that they have a website that is easier to navigate or buy on the go.
I make a 60$ order and it ship it to Greece from China without permission, cause the high taxes (125$ included 100$ of TNT courier costs) can't take it, also there are low quality thats why the low price. Refund? Not. They took it back and they kept my money!
I ordered from Yoins several times and i've never been disappointed! The clothes are all soo cute, and they don't look cheaply made. Since Yoins is in China the delivery takes longer than you may be used to. It takes about 4 weeks to get delivered to me. I don't mind the wait because I know buying things from China it has to go through customs & etc. All the items are placed in a plastic ziploc looking bag (I think it's a nice touch, your clothes are safe from the rain), plus the clothes don't have that "factory" smell (they smell clean), also their customer service is great. They reply back to my emails within 30min-1hour; they were really accommodating. If you're looking for a deal on cute clothes try Yoins^-^
I purchased six shirts from Yoins to treat myself because they look so cute. It took well over 15 days to ship and the box came all stopped open and the label folded so I couldn't tell who it was from. The tracking never updated so I had no idea when it would arrive. I opened the box to a horrible musty and mothball smell that permeated the clothing and box. I had to quickly throw away the box and get the clothing into the wash. After two washes with baking soda and vinegar, the smell is still very much present and it has made the rest of the clothing in the load smell. Not impressed! The clothing is cute and true to size but I don't like smelling like a musty basement all day. Hopefully it will come out but I'm using a lot of resources to try. I spent a lot of money and the service was not good so I won't order from them again.
Quick service & communication etc.
Only negative point I have is with my second order, after 1 week I received notice of item that I orderes being out of stock. That is a big delay. So that could improve.
Overall satified
Dear Ellen，
Thank you for your feedback and your approval of our service.We always are improving our service and products. Due to the hot-sale, sometimes the sale volume in fact is more large than our inventory.
To improve this issue, we showed the processing time on the page of every item. You'd better choose the item which is instock. For the restocking items alway needing much longer processing time than others.
If you have any other further queries, please feel free to contact us.
https://www.yoins.com/Yoins-Contact-Us-a-33.html
Wish you a nice day.
Yoins Team
Absolutely appalling, they have robbed me! I bought the dress based on the site measurements, it came completely off, I requested a refund and the website stated I could have 20% back! Because it was my fault
THEN I opened a case with Paypal, was told to send it back which I did, paypal closed the case and they still have my money. An Absolute JOKE! Thieves!
Dear Kerry,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html
Due to hygiene reasons, we cannot offer refunds on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visible defects.
If the size of the clothes you actually received is not same with the size information we provided, we will be very grateful if you can show us some pictures of measurement on clothes. And we will responsible for the item if there is over 3cm/1.5 inch of size inaccuracy, and offer you the appropriate solution.
For the 20% refund of the item price, which is one of the options that we offer you, if we confirm the pictures that it is our fault, we can offer you the full refund or resend.
Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Chanring
I love this site. It showed up was faster than expected and I loved the products more than I thought I would. The quality of clothes was great! Will buy again. The only thing is I did have to pay duty on it but still great prices and duty wasn't much!
Dear Lindsay,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Chanring
I have not received my order yet as I have some popular items picked out. Bradly was a great help with answering my questions and getting things changed. Im excited to receive my items, thanks Bradly!
Dear Jennifer C.,
Thank you for your recent five-star feedback about your order.
Your satisfaction is hugely important to us, and keeps us motivated to try harder for our customers!
Have a nice day.
Kind regards.
Polly
I recently brought a shirt and two dresses from Yoins. First of all the dresses were extra small but they were large. The shirt was supposed to have a zipper in the middle but the zipper was stitched going in an angle toward to right. It was very noticeable. Wouldnt shop here again.
Dear Binu M.,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We are here to help. Could you please tell us which account/ordering issues you were faced with? We will check and solve it. About the items, we have a strict quality assurance before items are packed and shipped. If your items came with bad quality, please feel free to contact cservice@yoins.com or our Livechat(https://www.yoins.com/Yoins-Contact-Us-a-33.html) with your order number and request. We would try our best to help you.
Sorry for the inconvenience and looking forward to your reply.
Best regards,
Polly
I would defianetly use Yoins.com again. Their customer service is fantastic. The email service is replied to quickly and in lots of detail. The dresses are also lovely and look exactly the same as the pictures
Dear Emma J.,
Thanks for your support.
For any other information or assistance feel free to contact us. We will do our best to assist you and strive to improve our service and make you satisfied.
Here're all our contact methods:
Customer Email:
cservice@yoins.com We are on live 24/7
Live Chat:
We are on live 24/7
Phone:
00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
Welcome back again.:)
Have a nice day.
Best regards,
Yoins Team
Yoins have an perfect site and a perfect stuff! Their products are absolutely fantastic. Price is not too much and quality is absolutely superb. The customer service was simply outstanding. I appreciate so much the quick response, i loved the way the stuff guided me to place my order!
Yoin is simply perfect!
I made a very large order over a month ago. 2 weeks into thw order I had to supplement another large amount towards import tax (not mentioned on the site!)
It has been over a month and no clothes, and the customer service is slow to respond and won't look into the matter.
First of all, I have received the items after 2 weeks instead of 3-7 working days because one of the item I have ordered was out of stock, although on the website was saying it was.
Received my parcel and two items weren't the right size, one too large for me and one too tight. I have contacted the customer service, although she was trying to be helpful, I found that their polices for returning items are rubbish. So I would not recommend it.
When you do shopping online you would like to buy items knowing that in case it will not be right for you, you can return it without any problem/cost.
Dear Denise,
We are sorry to hear that the items can not fit properly for you. As for the delivery, if you chosen the expedited shipping service, it will take 24-48 hours to process the order and 3-7 business days after it shipped, hope you can understand.
As for the size, could you please tell us if we sent the wrong size to you or the items just can not fit for your personal reasons? If we sent the wrong size to you, we will offer you a refund or resend for a correct size, please do't worry about it.
If the items can't fit for your personal reasons, you can return them for a exchange, but we are afraid that you will be responsibility for the return shipping fees, we will pay for the resend fees for you. (＾－＾)
Please feel free to contact us if you have any problems, we will try our best to assist you in solving this.
Best regards,
Yoins Team
Well, I ordered for a party dress and matching jewellery for an upcoming party night. I received the order on time, but unfortunately the party dress dint fit me. I had to return it as soon as possible to get the right size on time. I spoke to their customer service executive and explained the urgency and the scenario. They were really friendly and made sure I received my another dress on time before the part night. Thanks alot for your warm co-operation. The dress quality was also really good and I loved myself in it!
Dear Gayatri S.,
Thank you for your detailed and actual comment.
We are glad to know that you have a good experience shopping with us. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Yoins team
May order was shipped twice, I was billed not once, not twice but three times. Each payment that came out was for a different amount as well and when I contacted a customer representative they were not helpful at all and instead told me they didnt charge me three times and to deal with it through my bank. I gave hem the proof from my banking transactions and sent them my order history and still they said it wasnt their fault. They also told me I couldnt return the items and to just keep them. Anyone who is thinking of ordering from here, please dont. I wouldnt want anyone to have to deal with such horrible customer service and not to mention the clothes are very very poor quality.
Dear Kayla L.,
Thank you for notifying us of your complaint. This is very strange. We will not charge you three times.
For return, We will refund any items that you are not completely happy with when you return it to us in saleable condition to our warehouse within 30 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
For the quality problem, we will very appreciate if you can send us some pics of the external packaging and the SKU stickers and the problems of the items. After all the information is confirmed, we will provide you a proper solution for you.（anything wrong with the item with sufficient prove, we can arrange refund, resend or return with shipping free）
In this case, could you please contact us and provide your order number to us? So that we can check for you. You can contact us via email(service@yoins.com), send message to Fackbook or instagram. You also can try to contact us directly via the live chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 at 9:00 am to 6:00 pm GMT + 08:00 from Monday to Friday. If you contact us via chat line or call us, please pay attention to the working time to avoid the unnecessary misunderstanding.
Best regards,
Polly
As this was my first time ordering from Yoins and didn't want to waste to much money if they weren't any good, I just ordered a playsuit and denim shorts which are both perfect size and desciption... Will definitely be ordering more next time..
Dear Lyndelle，
We are happy to know that you are satisfied with our products. Your approval and support are the biggest source of our progress. We prepared many promotions for the Yoins 3rd anniversary. We looking forward for your visit.
Have a nice day!
Best regards,
Yoins team
Great products amazing service especially from 'vanilla', she helped me keep track of my order when I was panicking as didn't think they would come in time for my holidays. They strides yesterday in plenty of time for holidays & my clothes are BEAUTIFUL. Very very very happy! Thank you yoins. From miss Alanna McDonald.
You take pot luck with what u order from this company the colour arnt as stated I ordered a charcoal grey jumpers they sent me brown insisting it was dark grey. I would have gladly sent it back but they never offered me the option they just kept saying it was dark grey!
Dear Deb J.,
We are so sorry to hear that.
If you are not satisfied with the items you received, we can arrange to exchange or refund. Please log in your account to click the button of " After sale " within 30 days and submit return application and we will reply within 24-48 hours. Please describe your problem and send us some photos of the defective parts, so that we can diagnose the problem quickly and provide you reasonable solution.
In addition, you can contact us via email(service@yoins.com), the live chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 from Monday to Friday) to check your order? If you contact us via chat line or call us, please pay attention to the working time to avoid the unnecessary misunderstanding.
Hope to hear from you.
Kind regards.
Yoins Team
I am looking for the item I purchased from your damn COMPANY! And viewing these complaints from others who have used your company I am furious! YOUR COMPANY has no other means of contact by phone other then a freaking international! No toll`free numbers? Your company is greedy! I would not order from you again if you were the last website on the internet! If I don't receive my package I am contacting the Better Business Bureau! Receipt# **************! Send my order or return my damn money! And I will warn everyone in ear shot NOT to ever order from you!
Dear Wanda W, we are sorry you have unhappy experience with Yoins. Could you please send us your email address? We will contact you directly so that we can help. Also, you could contatc us via email. cservice@yoins.com. We will try best to slove your problem. Best regards. Yoins Team.
I have never ordered from this store before it seems a bit dodgy because they use photos of dresses from other stores and then sells them for a way cheaper price which is kind of weird, idk if it is the same dress as it says it is...
Dear bri,
Thanks for your attention. For the problems you are questioning, here is the explanation of it.
Yoins is a online shopping website. There are many styles of products for every seasons. All the pics of our website was physical shot.
We aim at to improving the high quality and low price to everyone.
For the item, if you discovered any problems with the item you received, please feel free to contact us.We can promise we will provide a proper solution for you(refund, return or resend). Thanks for your kind understanding.
If you have any other further queries, please feel free to contact us.
Kind regards.
Yoins Team
I have placed two orders with Yoins. The first order came very quickly and I loved the item. The second order which was done a month later, never arrived. I contacted Yoins regarding my order and they replied very quickly and was willing to resend the item with no additional charges. I have yet to receive the yet, it's only been two weeks, I look forward to seeing how soon I get my replacement item.
Every time I have ordered items from Yoins I have been happy about the material and quality. I have never been disappointed, so keep up the good work Yoins!
And bytheway your service with connections is very good, you answear my email´s in good time, that`s a plus!
Dear sally h.,
We are very glad to receive your wonderful message. It is highly appreciated for your grand supports to us and your recognition of our products. Your recognition is our biggest motivation and the greatest affirmation of our work.
We hope to be with you in the future, and we will do our best to provide the best service and more beautiful and high-quality products for you in future.
Have a nice day!
Best regards,
Polly
I ordered 10 items and unfortunately my countries lockdown started due to the coronavirus. With no problems at all, they refunded my money. I placed my second order after our lockdown and after a week, I received my items. They are beautiful, exactly like the pictures on the website. Thank you Yoins. I also used their size chart and all my items fit, so I will not be returning anything.
Dear Caron d,
Thank you for sending such a kind and enthusiastic comment.
Have a nice day!
Best regards,
June
I bought 6 of the same dresses from this company and the dresses were so short they were unwearable and I needed to return them. Ive tried and tried to contact. Sent several emails and even tried to call their bogus number on their website. Their live chat is bogus as well. Now Im stuck with 6 dresses that I paid for that I can do nothing with. DONT BUY from where!
Dear Jill Buchanan
We are sorry for the inconvenience caused. There is a time difference which leads a delayed reply, please pay more attention to our working time:
Monday to Friday: 7:30 am to 6:00 pm GMT +08:00
Saturday: 7:30 am to 3:30 pm GMT +08:00
If the size of the clothes you actually received is not same with the size information we provided, would you please show us the difference? And we will responsible for it if there is over 3cm/1.5 inch inaccuracy of size.
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Best regards,
Yelena
Avoid this compant at all costs, the garments they uplly are all small to size and the material is of very poor quality, the companies returns policy is buried in their T&C. We've returned poor quality items about 6 weeks ago without any refund being received, we've lost over £ 50.00 dealing with this company.
We made a huge mistake dealing with this comany, avoid them like the plague!
Dear Charles,
So sorry to make you feel disappointed.
For the size, as different items have the different measurement, please follow our size chart to choose the suitable size for youself, here is the way to help you choose the size: https://www.yoins.com/Yoins-Size-Guide-a-46.html.
For the quality, our company are offering the high quality items to our customers, if there is anything wrong with the items, please email us with the picture, we will check and offer you the appropriate solution, if it is our fault, we will offer the resend or refund.
For the refund, have you offered us the receipt or returned tracking number? Sorry that maybe our warehouse have not received the package yet becuase of some problems, but if you offered us those information, once we confirm the return, we will arrange the refund back to you, please also check our refund policy here: https://www.yoins.com/Yoins-Refund-a-114.html.
Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Thank you for your patience.
Kind regards.
Chanring
I bought two items in April this year because I had a holiday booked for May. I was absolutely appalled when I didn't have the items for my holiday. I thought I was never going to get them. I recieved them a week ago, in July when they were ordered months ago! I find this abissmal. I was given no reason as to why the items arrived so late on fast delivery. The most I've waited before is 2 weeks and I thought even that was too long!
Dear Erika,
We are sorry to hear that you are not satisfied with the purchase from our website. Sometimes, during the shipping there may delay for some unpredictable reasons.Or something wrong with the stock. Would you mind show us your order number? We will check the detail reason for you. Please do not worry, If the order arrived there too late, we will provide you a proper solution ,service@yoins.com.
Hope you can understand.
We are trying our best to improving the shopping experience and will avoid this problem.
Wish you a nice day.
Best regards,
Yoins Team
I am happy with the attention that YOINS gives me because it allows me to know that my order has been sent and in a moment it will reach my hands. The attention has been very good and fast that is reliable, thank you very much.
Dear lina p.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
Gain trust and grow your business with customer reviews.
Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price.
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
Yoins was established in 2014 with the simple mission to give young people the opportunity to express themselves through high quality fashion at an affordable price. Here at Yoins, we believe that fashion is the best way to exhibit your individuality and uniqueness, which is why we work tirelessly to bring you the best new trends as soon as they arrive.
Dear Ashley T.,
Thanks for your positive comment about our product quality and understanding about delivery estimated time.
We will keep our great service for all our customers.
Looking forward to your new order on our shopping site.
Have a nice day.~~(^○^)
Yoins Team