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YOINS has a rating of 3.3 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality, and live chat. YOINS ranks 3rd among General Apparel sites.
4,344 reviews
Order processing requires patience to wait, but they ship quickly once that part is done. I always received my package before the estimated time of arrival, which is incredible and I received all the purchased items, without missing any. The clothes are cute and of good quality. I like that they have a website that is easier to navigate or buy on the go.
I make a 60$ order and it ship it to Greece from China without permission, cause the high taxes (125$ included 100$ of TNT courier costs) can't take it, also there are low quality thats why the low price. Refund? Not. They took it back and they kept my money!
Customer service by Sandra is really good. Though I was upset due to wrong size was received earlier but Sandra has help me out to over come the issue. Thank you so much..
Awesome Products! We have ordered products from here for different occasions It seems like their website gets better and more user friendly every time we come back.
Their customer service is was very helpful. They quickly responded to me and send me a return label for one of the items that I bought with out asking me a single question.
Dear sam J.,
Thank you for your comment.
We are glad to know that we have solved your problems in time. We will continuously upgrade the quality of products and services. If you have any assistance or need, please feel free to contact us. We will be pleased to help you at any time.
Looking forward to your visit again.
Best regards,
Chanring
I have ordered multiple times from here and always received exactly what I ordered, no problems whatsoever. Their customer service is prompt in responding to your questions.
Dear gabriela c.,
Thank you for your comment.
We are happy to know that you are satisfied with our products and service. Your approval and support are the biggest source of our progress.And we will provide more beautiful and high-quality products for you in future.
We look forward to your visit again.
Best regards,
Yoins team
I purchased three sweaters from Yoins and they arrived on time and were exactly my size. The customer service was great throughout the purchase. I'm very happy I did business with these guys.
Dear Desmond G.,
Thank your for your comment.
We are happy to know that you are satisfied with our service. Your approval and support are the biggest source of our progress.And we will provide more beautiful and high-quality products for you in future.
Have a nice day!
Best regards,
Yoins team
Good customer service and very fast delivery if you spend more money and select express delivery. Otherwise it takes almost over a month to receive your order.
Dear Naz R.,
Thank you for your comment.
We are glad to know that you have a good experience shopping with us. Sorry about the delayed delivery, and we do our best to improve this issue. Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us.
Looking forward to your visit again.
Best regards,
Polly
Told me a 20 day wait ( which is ridiculous now days), 3 months later I received half the order. Who knows when the other pieces are coming. If you like waiting then this is the place for you
Dear Robert B.,
Thank you for notifying us of your complaint. We hope you can give us a chance to explain:
If there is any out of stock item in your order, we will ship the in-stock items first, so that you can receive your items earlier. And we also will provide several options for customers: wait within the restocking time, change the out of stock item to another similar one or refund the out-of-stock item. We are sorry again for this stock inconvenience. Please rest assured that we will try our best to help you sort it out.
Would you mind providing us the order number or the email address or your full name or tracking number to our yoins email address: cservice@yoins.com or via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 7:30 am to 10:00 pm GMT + 08:00 form Monday to Friday)?
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Polly
Their customer service are just bots sending you automated responses. Got sent a tracking number for DHL and 11 days in DHL tells me they NEVER received the package, it still needs to be sent by them. When contacted by email I have 11 responses from somebody signed "Lawrence" that literally just keeps cutting and pasting the first email word for word. When asked for information on who they sent it with I get a screen shot of a travel agency that sells airline tickets. Go to live chat and WORD FOR WORD the same response from the email. They are all automated bot answers and today, writing to you from DHL's OFFICE DHL, has assured me THEY NEVER RECEIVED MY ORDER that they had to forward to me. Yoins is not interested in helping me. DHL HAS NO DELAYS in logistics, so basically I was robbed of 173 euros by Yoins. I dont have faith to ever get my package.
Dear Stephanie v.
We are sorry about the delay.
In this case, could you please contact us and provide your order number to us? You can find the order number in your Yoins account-”view orders”. So that we can check for you. You can try the bellowing way to contact with us:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
In addition, you can also check the status of your order according to the path, ”My account-View Order-Order status”.
Hope to hear from you.
Best regards,
Joshy
Ive ordered clothes on the 23rd of May and still hasnt arrived which its been11 working days and been more than 2 weeks even after paying express shipping which it said 5-8 working days? Contacted so so many times to figure this out, it was one of the items was out of stock, never informed that issue and its left for more than a week till I contacted them. They said it will dispatch the next day so contacted again the next day whether it sent? They said it will dispatch today which its on the 2nd of June. Given noticed on the 5th of June its dispatched! Im sick of waiting and needed to tell the same story all the time now it seems they blocked me on live chat? Absolutely disgraceful! Never order again!
Dear Yoonjin J.,
Thank you for notifying us of your complaint. We hope you can gave us a chance to explain:
Sorry for your order has been delayed due to the stocking problems.
Due to the hot sale time period, many of the items were ordered and paid at the same time by several customers what caused stock limitation. In order to improve this issue, we show the expected dispatch date on each item page and the payment completed page. So that customer can calculate the estimated date of the restock and process their order reasonably. And we also will provide several options for costumers: wait for restock, change the out of stock item to another similar one or refund the our of stock item. If we didn't receive any response form customer in a certain time, we will cancel the order and arrange a full refund. Sorry again for your inconvenience caused by the stocking problems.
We did not blocked you on live chat, due to the time difference between the countries, It takes 24 hours to reply to your request. We apologize that you have to wait, and we try our best to improve the service level.
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 7:30 am to 10:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Hope to hear from you again.
Best regard,
Polly
I waited TWO months after ordering to receive my two items. I ordered a lace up body suit top and a lace dress. Both the top and under layer of the lace dress were made of that cheap Halloween costume material. I wore the dress once and the cheap plastic zipper broke, and as for the lace up top I am NEVER wearing because the unbreathable costume material makes it appear as though I'm dressed up as a pirate. DO NOT waste your time or money. Even though it is not expensive, it is NOT worth it.
Dear Taylor, I am sorry you are not glad with the dress you have received. Could you please send the photo of the dress you have received to cservice@yoins.com? We will give you a proper solution for your problem. Looking for your reply. Yoins Team.
I ordered what was supposed to be a Lacoste joggers set. The color was of from the site the material is super thin it's nothing like there web site. Order at your own risk. One again trash
Dear customer,
Thank you for choosing Yoins and we apologize for any inconvenience caused.
Due to insufficient information, and in order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Would you please contact us at vipservice@yoins.com.
Best regards,
Yoins Team
I love the clothing items they are super cute! I had an issue with my order and Bradley resolved it very quickly and I was able to get a full refund! I would definitely shop here again.
Dear Pooja H.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Polly
I have ordered a few items from Yoins and they provide a great service, and are quick to reply on any queries. I was very happy that the products were as described.
Dear Ashlen,
Thanks for your support for our products and service. (＾－＾)
We will try our best to offer you a better shopping experiences. There are some new arrivals in our website, hope you will like them.
Wish you a nice day.
Best regards,
Yoins Team
Waited 2 weeks to find my item out of stock but online chat and spoke to ada who was extremely helpful and sorted me an exchange straight away!. Service was very friendly.
Dear Maria r.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
Got my item a bit late but had the best support through email. Most important thing is service minded people and especially shopping through internet and yoins really have good service :)
Dear Julia R.,
Thanks for your order and positive comment about our customer service.
We feel sorry to hear that your parcel arrived a little late.
About the delivery estimated time, it usually takes 3-7 working days (not including weekends and public holidays) to deliver the parcels via expedited shipping service which is the fastest shipping method of ours.
It will also take 7-12 working days (not including weekends and public holidays) via priority direct mail and 7-25 working days via standard shipping to deliver your parcel.
Once you contact our customer service, you will receive our reply and help within 24 hours.
Hope you can enjoy shopping with us.
Have a nice day.
Yoins Team
Yoins was very quick to reply to questions about my orders and shipping. Can´t wait for the items I purchased to arrive. I'm sure they'll fit perfectly and look great.
Iris S.
I liked working with the store and ordered things for myself. There were small nuances, but the managers quickly decided everything. You can trust this store!
Dear customer,
Thank you for choosing Yoins.
We are glad to know that you have a good experience shopping with us. Thank you for your feedback and understanding.If you have any inquiries, please do not hesitate to contact us at any time. Would you please contact us at vipservice@yoins.com？
Best regards,
Yoins Team
This site is a complete rip off. I ordered three items for my daughter and it took nearly four weeks to arrive and so missed the holiday for which they were intended. Their tracking says dispatched but then they go into limbo.
When they arrived they were very poor quality and looked nothing like the pictures in their catalogue. The sizes are a joke as well with in my opinion it being left up to the person making the outfit to decide what shape and size it will be and the material is very thin. My daughter described one suit as looking like it was prison issue but i think prisoners would refuse to wear it.
My main issue came when i tried to do a return. Once you eventually find out where to send them back to you find that it is China and you have to pay the postage so a £26 return is going to cost me £20 and looking at the reviews you then wait weeks for the refund.
There are many better sites to buy from that give good service and have a decent returns policy and i will be going to them in future
Tip for consumers:
a tip to others - go somewhere else
Dear ian m.
Deeply sorry for the inconvenience caused. Because it is internation trade, usually it needs 7-25 business days or more to arrive at most countries via air parcel register/ standard shipping, hope for your kind understanding.
For the size problem, we have detailed size chart on every product page, would you please check it again? If we did send you the wrong size product, please send us the photo proof ( must show the wrong size, you can measure it) to http://www.yoins.com/Yoins-Contact-Us-a-27.html, we will give you the best solution in 48 hours.
Hope to hear from you soon.
Best regards.
Yoins team
Good prices, great quality and fast postage. Love the shopping and recommendations, sizes sometimes on the smaller size, but sizing chart is nearly all ways correct
Dear customer,
Thank you for choosing Yoins.
Our size is International Size, and you can find the 'size Reference' in the product link, Click to view size Conversions chart, and you will find the right size for you.
If you have any inquiries, please do not hesitate to contact us at any time. Would you please contact us at vipservice@yoins.com？
Best regards,
Yoins Team
Precise pictures, the fabrics were as expected, the cut fits perfectly, overall I decided to purchase more items hopping that it will be the same experience.
Dear Drazen M.
Thank you for your wonderful review.
We are glad to hear that you have a high opinion of us. Yoins is the women's online clothes shopping, fashion clothing inspired by the latest fashion trends. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day!
Best regards,
Iris
This company is horrible! They will take your money right away and you will never see your purchases! Then they will give you lame excuses about why it never came, like "the shirt you purchased is stuck in customs" or we gave you a tracking number, you should call your local post office and see if it's there" DO NOT UNDER ANY CIRCUMSTANCES try to purchase anything from this website! YOU WILL DO NOTHING BUT LOSE MONEY
Dear H S.,
Thank you for shopping Yoins and we are sorry to hear that.
Due to the parcel arrived at local and was delivered by the local post office or local courier, there are some irresistible factors. But please don't worry, we will try our best to help you sort it out.
If you do not receive the goods until the due date, we will provide a acceptable solution for you.
Would you mind show us the order number and the email address or your name you entered in the yoins.com account? cservice@yoins.com
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Hope to hear from you again.
Best regard,
Polly
I only received part of my shipment and 2 months later waiting for rest of items. I told them I wanted a refund and they stated they will only give me half back from the items I have NOT even received! I tried to exchange 2 items from the one order I received and the return method--website is ALWAYS down!
Dear S C,
Thank you for shopping Yoins and we are sorry to hear that.
Is there any misunderstanding caused here? If you haven't received your order, we will arrange a full refund of it or a free resend to you.
In this case, could you please provide your order number or email address to us? So that we can check and contact you to solve this issue.Or you also can contact us via service@yoins.com, directly via the live chat or call us by 00852-21364966 at 9:00 am to 6:00 pm GMT + 08:00 from Monday to Friday.If you contact us via chat line or call us, please pay attention to the working time to avoid the unnecessary misunderstanding.
We do our best to improve the service level and provide a good shopping experience for customers. If you have any assistance or need, please feel free to contact us. Hope to hear from you again.
Best regards,
Iris
Placed an order over two weeks ago, paid for expedited shipping and it still has not shipped. Now my items are showing either sold out or they are backordered. It's nearly impossible to contact anyone in customer service. Sending e-mail after e-mail with no response back. HORRIBLE, HORRIBLE, HORRIBLE.
Dear Tina B.,
Thank you for shopping on Yoins and we are sorry to hear the shipment delayed.
Because the shipping delays could be affected by the bad weather condition, customs issue, strikes, transports, public holidays and many other inevitable issues. But please rest assured that we will try our best to help you sort it out.
If you do not receive your order within the specified time, we will provide you with acceptable solutions.
Would you mind providing us the order number or the email address or your full name or tracking number to our yoins email address: cservice@yoins.com or via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 (7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday)?
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Polly
I have been really happy with the service and the contact team. I had to return some items through no ones fault but my own the clothes were great quality but just didn't fit thank you
Dear Sophie,
We are so happy to hear that you satisfy with out service.And we will continue to improving our service in every aspects as your supporting is our biggest motivation for improvement.
For the return, we are so sorry that the item dose not fit you. Here is a warm tips for products choosing. Hope it can help you.
1)Checking the review of the item to learn about the message of other buyers and What kind of people the the items fit.
2) Checking the material of the item in product's details box. As this is a online shopping, which we can not touch the items, Then we may misunderstand the material of the items via pics;
3)Checking the size details. For the size point, there are several kinds of size style be matched to every item for the items are sold for multiple countries. When you are clicking the size for your order, please pay more attention to the dialog box, and check the detailed data of that size you chose.If you unclear what size you are, you can measure the size of your own clothes with same style, then choose a suitable one according the size guiding: https://www.yoins.com/Yoins-Size-Guide-a-46.html
If you have any other further queries, please feel free to contact us.
Kind regards.
Yoins Team
I am very happy with my item and the great service from YOINS. It took a bit long to arrive but it was within the expected delivery time-frame. Near the end of the waiting period, I got a bit concerned so I emailed YOINS as the tracking site seemed to not have updated where my item was. The person from YOINS ensured me that my item will arrive within the time frame and if not, that I will get a refund. I contacted the local Post Office and they seemed to have had my item on their system but could not find it at the premises. They phoned me two days later saying my parcel was there so I went to fetch it and I am very happy with the quality of the item and appreciate the service from YOINS. I will definitely be buying from YOINS again!
Dear customer,
Thank you for your wonderful comment.
We are glad to know that we have solved your problems in time. We will continuously upgrade the quality of products and services. If you have any assistance or need, please feel free to contact us. We will be pleased to help you at any time.
Looking forward to your next visit again.
Best regards,
Yuki
Gain trust and grow your business with customer reviews.
Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price.
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
Yoins was established in 2014 with the simple mission to give young people the opportunity to express themselves through high quality fashion at an affordable price. Here at Yoins, we believe that fashion is the best way to exhibit your individuality and uniqueness, which is why we work tirelessly to bring you the best new trends as soon as they arrive.
Dear Nisha V.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly