- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
YOINS has a rating of 3.3 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality, and live chat. YOINS ranks 3rd among General Apparel sites.
4,344 reviews
Order processing requires patience to wait, but they ship quickly once that part is done. I always received my package before the estimated time of arrival, which is incredible and I received all the purchased items, without missing any. The clothes are cute and of good quality. I like that they have a website that is easier to navigate or buy on the go.
I make a 60$ order and it ship it to Greece from China without permission, cause the high taxes (125$ included 100$ of TNT courier costs) can't take it, also there are low quality thats why the low price. Refund? Not. They took it back and they kept my money!
Lovely people working in customer service! I dont have nothing else to say! She was very focused in what I want! Provided me the links that were so helpful in order to find mu right size
I bought 2 sets and one was the correct size but material wasn't what I expected, the other one was beautiful but they sent me a large instead of 5x which is quite a big difference, they tried to give me $17 and me to keep my items but why would I want only $17 when I spent over $70, Don't buy their products
Dear customer,
Thank you for choosing Yoins and we apologize for any inconvenience caused.
Due to insufficient information, and in order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Would you please contact us at vipservice@yoins.com.
Best regards,
Yoins Team
I am completely happy with my dress. It is exactly like the picture. Fits perfectly and arrived within 2 weeks. I wore it to a party and got so many compliments!
Dear Dorothy D.,
Thank you for taking time talking with us and satisfying with our products and service here.
Your support is highly appreciated and is our big motivation.
We look forward to doing more businesses with you. Have a nice day.
Best regards,
Yoins-Fannie
I ordered from Yoins on the 3 of March and it still hasn't arrived and were almost in July. I'm worried that I've lost my money and I'm not going to get the clothes! Has this happened to anyone else?
Dear Ellie,
Thanks for your order and sorry for making you worry.
In this case, could you tell us your order number? No worry.We will check for you and issue a proper solution to you.Or you can contact us http://www.yoins.com/buy/Yoins-Contact-us-a-27.html
Looking forward to your reply sincerely.
Best regards,
Yoins Team
I loved the product alot though i had to wait for it a bit. It really has a good quality fabric and a nice snow like white colour. It fits me as i expected it to. The customer care service is really cooperative and fast. I didnt have to wait alot for the replies.
A special thanks to sir/maam Beryl for their cooperation with me.
I Always shop with yoins and I am happy about this.the items are stylish and trendy. Transport takes so much time and it makes you more impatient to have ur products.
To be honest if there was a 0 option it would be a 0!
I waited over a month for these clothes and spent £70! The clothes came and to top it off the material of every single item was $#*!! It probably cost 10p each to make if that. The lining on one item wasn't even finished.
The swimming costume was not even swimming costume material and the LARGE was in fact a U. K. SIZE 4!
NEVER BUY FROM THIS PLACE!
Dear Jourdan D.
Sorry for the quality problem, would you please send us the photo of these products? Please send these photos to http://www.yoins.com/Yoins-Contact-Us-a-27.html
Hope to hear from you soon.
Best regards.
Yoins team
Deliverytime wasn't what was promised because all the products I wanted weren't available at the moment. In the spirit of a good customer service, however, I was given the opportunity to substitute replacement products. That is good customer service I think!
Cant find styles like this anywhere. Sizes are very accurate. Shipping is quick and inexpensive. Returns are easy. For the prices, you can't go wrong.
Dear ELIZABETH K,
Thank you for your comment.
We are glad to know that you have a good experience shopping with us. Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us.
Looking forward to your visit again.
Best regards,
Chanring
Dear ELIZABETH K.
Thank you for your comment.
We are glad to know that you have a good experience shopping with us. Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us.
Looking forward to your visit again.
Best regards,
Chanring
Consistently good products! The store provides excellent quality stuff, and the company appears to truly care about customer service. They are always friendly and helpful.
Great customer service! Assistance in placing an order, managers respond quickly to all questions of interest, the quality of clothes is high, delivery is fast
Dear customer,
Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services.
Have a nice day!
I had read the reviews for YOINS before ordering my items. I had decided it was 50/50 that I'd receive my package. When I placed my order it stated 7-21 working days before I'd receive my package. 10 days later the status of my package was still at processing. I contacted YOINS using web chat. They responded really quickly and explained an item I had ordered was out of stock so I could wait until it was back in stock (which was estimated at 7 days) or order something else for the same price and they'd ship that day. I decided to wait (in all honesty I had expected this from reading the reviews). Sure enough 3 days later my item was in stock and I received my package 3 days later. The items are lovely! I was concerned about quality due to the price being so cheap, but they are better than expected! In my opinion it's worth the risk, you just need to be prepared to wait (which I don't think is unreasonable considering the prices!).
I gave a 4/5 stars only because I would've liked YOINS to contact me first. I'm definitely ordering again!
Tip for consumers:
Be prepared to wait! It's so worth it!
I bought a number of items from this website and it's a scam. They deducted money and I didn't receive any products. I enquired and they provided me no information. They do not respond and very disappointed. Haven't received a refund.
DO NOT BUY FROM THIS WEBSITE!
Dear Jessica H.,
We are sorry about the misunderstanding due to the delay in replying.
Due to the hot sale time period and the time difference between the countries, it takes 24 hours to reply to your request. If you have contacted us, we will respond you as soon as possible.
In order to solve the issue for customers as soon as possible, we have increased channels of the customer service. You also can contact us via chat line(https://secure.livechatinc.com/licence/7243681/open_chat.cgi?groups=1) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 from Monday to Friday).
Hope to hear from you soon.
Kind regards.
Yoins Team
The only reason I'm giving 2 stars is because the item arrived in the time it said it would.The quality and sewing was the worst. If you want good clothing do not use this site.
Dear annette,
Thank you for taking the time to write a review.
We check all our items before we ship to our customers, so we sincerely apologize that the item you received did not meet your expectations.
Yoins strives to give our customers the best quality clothing at the lowest prices.
If you noticed some quality problems on our products or you think the items are different from the pictures, we will shoulder the responsibility after we diagnose the problem. We will appreciate it if you can send us(cservices@yoins.com) some pictures of the shipping label, external packaging and tag size of this item. Moreover, please state clearly if the package you received arrived intact or damaged, our service team will reply you within 24 hours.
Looking forward to your there reply.
Cotacting link: https://www.yoins.com/Yoins-Contact-Us-a-33.html
Best regards,
Yoins Team
It is a complete scam. The items took 3 weeks to get to me and were see through. When I sent it back they refused to refund the full amount and also made me send it to chine which it did not come from. Over all I lost £40 which is ridiculous! NEVER ORDER FOROM THEM!
Dear hannah,
Thanks for your choice on our shopping site.
We feel deeply sorry for the inconvenience caused by the delay of delivery.
If you cannot receive your parcel in delivery estimated time, you can feel free to contact us. Our customer service will help you contact the carrier and track your parcel.
We are striving to improve the speed of delivery with the carriers in order to prevent the same problem from happening again.
About the return shipping fee, we have a clear explanation on our help center. https://www.yoins.com/Yoins-Returns-a-20.html
Customers need to be responsible for the return shipping fee in the following situation:
1. Return Dislike Item(s)
If there is no quality-related issue but you are still not totally satisfied with your purchase, you may be eligible to return the item(s) and receive a refund within 14 days after delivery. Please contact us first to verify your request. We will refund you the item price after we have received your package and inspected it. You will be responsible for all shipping fees incurred. PS: All returned items must be in brand-new condition, unused, unwashed and with original tags and packaging.
2. Size as ordered but does not fit: the size of each item may have an inaccuracy of about 3cm/1.5 inch due to hand measurements. If you find yourself in this situation, you can contact us and apply for a return. In cases such as these, the customer is responsible for all shipping costs incurred.
You can feel free to contact us if you are not satisfied with the solutions we provided to you.
Here are all our contact methods:
Customer Email: cservice@yoins.com We are on live 24/7
Live Chat: We are on live 24/7
Phone: 00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
Sorry for all the inconvenience caused.
Yoins is glad to help all our customers.
Best regards,
Yoins Team
Although there was a problem with my package and it didn´t arrive, staff of this e-shop was down-to-earth and very kind. I must say that I will definitely order something else. I can only recommend.
Please do not waste your time and your money. The products quality is poor, customer services horrible. Haven't seen anything like this in my life. Spent 127£ and since may cannot get my money back.
Dear Olga,
So sorry to cause the trouble for you.
We do not know which kind of problems have you met, why we make you feel that you have waste so much money in our website.
Actually, we have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html
Due to hygiene reasons, we cannot offer refunds on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visible defects.
If there is the quality problem, we appreciate if you can send us some pictures of the external packaging, SKU numbers and problem part of received items. After all the information is confirmed, please feel free that we will provide you proper solutions.（We can arrange refund, resend or return with shipping free for the problem items with sufficient proof which will help us confirm the issue.）
Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Chanring
Sunny made my return easy and fast. I was able to keep what fit me and simply return the rest. This will give me great reassurance to continue shopping with Yoins.com!
Dear Neva K.,
Thank you for your wonderful review.
The team here at YOINS is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Chanring
Lovely service great team and wonderful clothes. I asked for some information about where my order and they responded the same time very kindly. The dresses were amazing great job
Hi Anna,
Thank you so much for your kind words and for taking the time to share them with us!
We greatly appreciate your positive feedback, as it is always good to see when our members are pleased with our products and services.
Wish you a nice day.
Yoins Team
Clothing does not look at all like the picture. Everything is to small and ordered a size larger to be safe. Very cheaply made. Can see through everything. All garbage
Dear Carol,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html
Due to hygiene reasons, we cannot offer refunds on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visible defects.
If you think the items are different from the pictures, please send us some pictures of received items to show the problem, so that we can solve the problem quickly.
If the size of the received item is not the same as the size measurement, we will be very grateful if you can show us some pictures of measurement on clothes. And we will responsible for the item if there is over 3cm/1.5 inch of size inaccuracy.
For the quality problem, we appreciate if you can send us some pictures of the external packaging, SKU numbers and problem part of received items. After all the information is confirmed, please feel free that we will provide you proper solutions.（We can arrange refund, resend or return with shipping free for the problem items with sufficient proof which will help us confirm the issue.）
Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Chanring
I have emailed numerous times. Same stupid form letter saying to be patient. Now they don't answer my emails. Should have known better. Please dont purchase from from this company
DearKathie S,
Thank you for choosing Yoins and we apologize for any inconvenience caused.
This is June, your dedicated customer service agent.
We regret to inform you that we are not able to assist you in a better way here. In this case, could you please contact us and provide your order number to us? You can find the order number in your Yoins account-” view orders”. So that we can check more details and offer corresponding reimburse for you. Would you please contact us at vipservice@xxx.com.
Hope to hear from you.
Best regards,
June
I ordered a sweater from this company on 10-30. It is now 12-7 and I STILL HAVE NOT RECEIVED MY SHIPMENT! YOINS WASTED NO TIME PROCESSING MY PAYMENT. I HAVE REPEATEDLY EMAILED THIS COMPANY TO CHECK STATUS. IT SAYS IT WAS SHIPPED ON 11-10. I WILL NEVER DO BUSINESS WITH YOINS AGAIN! THEY ARE THE MOST INCOMPETENT PEOPLE I HAVE EVER SEEN.
Dear Kristin E.,
We are sorry to hear that.
The shipping term depends on the shipping method and region. More details of the International Deliveries, please refer to the link, https://www.yoins.com/Yoins-International-Deliveries-a-9.html.
In addition, you can track the status of your order in your account.If you have any doubt, please contact us directly via the live chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 at 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday.If you contact us via chat line or call us, please pay attention to the working time to avoid the unnecessary misunderstanding.
Due to we are not responsible for transport.And we ship the order by the logistics company.We are sorry to keep you waiting and we do our best to improve this issue.
For any further assistance or necessity do not hesitate to contact us.
Kind regards.
Yoins Team
Recieved a top 2 weeks late, i had requested cancelation but they didnt do it. The XL size top has arrived and it fits my size 8 daughter, but she wouldnt wear it due to the appalling quality and workmanship of the item
Dear Catherine G.,
We are so sorry to hear that you are not totally satisfied with our products and service. Due to the amount of consultation rise suddenly and sharply, and difference time with each other, so that we can't reply you in time. We apologize for the inconveniences.
We will shipping the in stock items as soon as possible when your order is successful. You also can cancel your order in your personal account center on Yoins by yourself.
We will refund any items that you are not completely happy with when you return it to us in saleable condition to our warehouse within 30 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
Please log into your account to click the button of " After sale " within 30 days and submit return application and we will reply within 24-48 hours. Please describe your problem and send us some photos of the different parts, so that we can diagnose the problem quickly and provide you reasonable solution.
In addition, the pictures are necessary. We need to determine the problem, according to the pictures which you provided. So that we can give a reasonable solution about that and solve the issue as soon as possible.
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 at 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday.
Looking forward to your kind reply.
Have a nice day.
Polly
The size i ordered was way too big so i emailed the customer service for yoins and straight away they sent me a smaller size no strings attached! Very helpful and fast reply :)
I ordered two items nearly a month ago now and it's still not here? I ordered something from amazon yesterday and it arrived today so what is the hold up? Very disappointed and unhappy
Dear Charlie,
Thanks for your order on our shopping site.
It usually takes 7-25 working days to deliver the parcel to its destinaion via standards shipping or airmail.
If you cannot receive your parcel in delivery estimated time, you can feel free to send your order number to cservice@yoins.com.
We're glad to help you update the status of your order and track your parcel. Looking forward to your email.
Best regards,
Yoins Team
Gain trust and grow your business with customer reviews.
Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price.
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
Yoins was established in 2014 with the simple mission to give young people the opportunity to express themselves through high quality fashion at an affordable price. Here at Yoins, we believe that fashion is the best way to exhibit your individuality and uniqueness, which is why we work tirelessly to bring you the best new trends as soon as they arrive.
Dear Helen R.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly