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YOINS has a rating of 3.3 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality, and live chat. YOINS ranks 3rd among General Apparel sites.
4,344 reviews
Order processing requires patience to wait, but they ship quickly once that part is done. I always received my package before the estimated time of arrival, which is incredible and I received all the purchased items, without missing any. The clothes are cute and of good quality. I like that they have a website that is easier to navigate or buy on the go.
I make a 60$ order and it ship it to Greece from China without permission, cause the high taxes (125$ included 100$ of TNT courier costs) can't take it, also there are low quality thats why the low price. Refund? Not. They took it back and they kept my money!
I ordered a lot of jewellery and I am beyond happy with my purchases. I live in the UK and delivery took just over 2 weeks. I'll be ordering some clothes and hope the quality is as good.
But they are so late I ordered items before 2 weeks and till now I didn't receive it. Maybe I will write a review after I receive them to tell u about the quality
I would highly recommend! Contact without problems, fast delivery and beautiful dresses, such as in the picture. The size also complies with the table
Dear Paula C.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Polly
Excellent client service! I'm extremely grateful to you guys! Everything was great. Unbelievably fast shipping and overall a great experience. Thank you so much!
Ada was extremely helpful when asking for help online, quick to respond and answered all questions, seemed to know the company policies extremely well
Dear Kaylie E.,
Thank you for your positive comment. Your encouragement will keep us moving forward. We sincerely hope that we’ll have more chances to serve you.
Have a nice day.
Kind regards.
Polly
Everything Iv ordered had arrived before the due date. Quality of the clothes are excellent considering how reasonably priced everything is. Would highly recommend.
Dear Suzanne,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Chanring
I love that most of the products go up to a size 16 Plus, and I love the quality of materials used and how friendly the help team are if I have any issues I've bought at least 6 items already and I'll continue buying with this company
Dear Mica W.,
Thank your for your comment.
We are happy to know that you are satisfied with our products and your approval of our service. Your approval and support are the biggest source of our progress.And we will provide more beautiful and high-quality products for you in future.
We look forward to your visit again.
Best regards,
Yoins team
IN addition to receiving defective merchandise, it taking 2 months to get some of the items, not receiving over half of my order and them being a horrible company to do with. They are now arguing with me over 27.00 that they owe me. I guess I will have my American Express Credit card open up an investigation. You can read my reviews on them. I have left a few. DO NOT ORDER FROM THIS COMPANY. WORST SHOPPING EXPERIENCE EVER and the clothes run way too small! Then they want you to return it, take your time to go find a bag to put it in, go to the post office on your time and it is not worth the hassle!
Tip for consumers:
DO NOT BUY FROM THEM!
Dear Tamela P.,
Thank you for notifying us of your complaint. We hope you can gave us a chance to explain:
If there is out of stock item in your order, we will ship the in-stock items to you first in order you can get your items more earlier. And we also will provide several options for costumers: wait for restock, change the out of stock item to another similar one or refund the our of stock item. Sorry again for your inconvenience caused by the stocking problems. Please don't worry, we will try our best to help you sort it out.
Would you mind show us the order number and the email address or your name you entered in the yoins.com account? cservice@yoins.com
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Hope to hear from you again.
Best regard,
Polly
Everything that recieved came on time, fit well, looked liked the picture, and didn't feel crappy on my skin. You can never go wrong with cheap ans cute clothing.
Dear Unique,
We are very happy to hear that you like our products. We will provide more beautiful and high-quality products for you in future. (＾－＾).
There are many new sexy and stylish dresses for summer in our website, if you like them, welcome to order.
Wish you a nice day.
Best regards,
Yoins Team
First time ordering from Yoins and I love my cold shoulder blouses! Awesome colors! The hot pink is sooo pretty! Items were just as described and fit perfectly! No issues at all... will order again!
Dear LeeZa M.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Polly
Like the styles, many to choose from. Had a question which was resolved quickly through LiveChat and the representative Ada. Definitely will shop with them again.
Dear Scott H.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Polly
I don't order things I need quickly but love when they show up earlier than predicted. The dress lil big in waist but nothing a quick tailor couldn't do for 10 bucks. Can't wait to wear it.
Dear beth M.,
Thank you for your comment.
We are glad to know that you have a good experience shopping with us. Sorry about the delay delivery, and we do our best to improve this issue. Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us.
Looking forward to your visit again.
Best regards,
Polly
Last item I ordered wasn't in stock but got refunded within 2 days so I'm super happy. Bought different product with my refund. Still waiting for it to arrive. Super excited
Dear Lee M.,
Thank you for your recognition of YOINS. We sincerely wish you a pleasant shopping and we will continue to work hard to improve the efficiency and quality of our service! If there are any problems in shopping process, please feel free to contact us. We will serve you as soon as we can!
Look forward to serving you again!
Yours Sincerely,
Chanring
Sick if waiting for deliveries from this company. Emailed them and they said it would take 4 weeks to get her. Cancelled one order because it still hadnt arrived after 5 weeks.
Dear Jill F.,
Thank you for shopping on Yoins and we are sorry to hear the shipment delayed.
Because the shipping delays could be affected by the bad weather condition, customs issue, strikes, transports, public holidays and many other inevitable issues. But please rest assured that we will try our best to help you sort it out.
If you do not receive your order within the specified time, we will provide you with acceptable solutions.
Would you mind providing us the order number or the email address or your full name or tracking number to our yoins email address: cservice@yoins.com or via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 (7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday)?
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Polly
It's great! Couldn't be happier. Customer service was very helpful, the payment went as expected. Products arrived fast and in perfect shape. I like them and would very much recommend to anyone.
Dear Cezara,
Thank you for your comment.
We are glad to know that you have a good experience shopping with us. Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us.
Looking forward to your visit again.
Best regards,
Chanring
I like to shop in yoinsu this is 5 purchase.
My new shoes from YOINS a perfect color, number and quality of...
Fast delivery occurred in less than two weeks standard delivery
One of my items didnt arrive and the other item was sewn completely wrong, with bits hanging off etc. It was an absolute nightmare getting my refund too. Just dont bother
Dear Gemma，
Thanks for your order on our shopping site.
We feel deeply sorry for the inconvenience caused by the problem of your shopping with us.
If you cannot receive your item in delivery estimate time, you can send your order number to cservice@yoins.com, our customer service will help you update the status of it and give you the reasonable reason.
About the quality problem, we judge the situation based on the photos of the items that you have provided to us.
Our customer service must confirm all the details of your order and parcel that we can give the suitable solution to you.
Of course, we are also striving to improve the quality of our product in order to prevent the same problem from happening again.
If you are not satisfied with our reply, you can feel free to contact us that we can explain all the details for you.
Here're all our contact methods:
Customer Email: cservice@yoins.com We are on live 24/7
Live Chat: We are on live 24/7
Phone: 00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
Yoins is glad to help all our customers.
Best regards,
Yoins Team
I ordered a top for my works Xmas party it didn't come on time they were helpfully and are making sure I get full refund plus a 15% off my next order. Cant thnku them enough 5 stars
Dear Caroline J.,
Thank you for choosing YOINS. We will continuously upgrade the quality of products and services. We are looking forward to your next visit. All the staffs in YOINS wish you a happy life and a good mood every day!
Look forward to serving you again!
Yours Sincerely,
Chanring
I spent £70 on this website and thought that the clothes looked really nice and were quite reasonable. However, I wish I looked at the reviews beforehand! 2 weeks after I had placed my order, I got an email saying one of my items were out of stock and were not going to be back in stock for a long while, even though it is still up on the website for sale. After many emails to customer services they finally arranged the rest of my order to be delivered. It arrived last week and I am appalled at how bad the quality of the clothing is! The material is thin, cheap and nasty. I am unable to wear any of the items as they are all so see through and look nothing like the picture! Also the tops are really short and my bikini top was far too big! I am really disappointed as I was looking forward to receiving my new summer outfits but now I'm going to have to send them all back. But as soon as you email them saying you want to return your items they are not interested at all and will not reply! They offered me 20% off to not return the items which is stupid as I payed all that money and I can't wear any of them anyway! Please can someone tell me how to send all my items back!?
Dear Abbie,
Sorry for hearing that.
As for the late of the reply, it's a rare situation. Very sorry for that.We will tackle the problem because our regulation claim that we should reply to our customer within 24h.
As for the products' problem, could you tell us your order number? Therefore, we can check for you and issue a proper solution to you.
Looking forward to your reply sincerely.
Best regards,
Yoins Team
Further to my previous review on Yoins, this weekend I received a £95 bill off TNT for delivering my order! Having checked the shipping policy on Yoins which states that it is FREE over a certain amount, which I more than qualified for, to then receive this invoice after all of the other problems that I had with this order just adds insult to injury.
Dear Lady K.,
Thank you for shopping Yoins.
We are wondering whether you have paid for the tax or not? Here is our Custom policy: https://www.yoins.com/Yoins-Taxes-and-tariffs-Problem-a-89.html.
In this case, would you mind providing us the order number or the email address or your full name or tracking number to our yoins email address: cservice@yoins.com or via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 7:30 am to 10:00 pm GMT + 08:00 form Monday to Friday)? We will be pleased to help you deal with it.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Thank you for your patience.
Kind regards.
Chanring
I first placed an order with Yoins in April and was happy with my purchase. The material was nice, the fit was good and it seemed fairly good quality for the price paid. I placed another order two weeks later but this time the sizing was too small and the material was very see through. Rather than send back, I gave them to a friend who is smaller than me and said she would put a slip on underneath. On the third occasion I placed an order (beginning of September) I experienced nothing but problems and terrible customer service. It was a large order as I was going away on holiday and wanted a few nice bikinis and a couple of outfits to take. I was also taking my partner away for his birthday and wanted a nice dress to wear. I gave ample time for delivery. Firstly, rather than send all of the order through at the same time, it came through in three stages. The first part of the order (3 bikinis) came through within two weeks (no dress in time for partners birthday, disappointing). I had ordered all bikinis in a medium size. One came through as a large, two came as medium but I would definitely say that one of them was very small and was extremely tight. The second part of the order came through which was a dress (but not the one I needed for my partners birthday, by now which had passed anyway) and was terrible quality. The 'white' colour was an off grey (like when you've washed a white bra too many times) and the area around the armpits was yellowed. I had also order this in a size 10-12 but I got delivered an XL. I tried to arrange a return and refund but the process is like pulling out teeth and for the sake of £15 and the time I would have needed to take out of work to organise it was more trouble than it was worth. The third part of the order became ridiculous. I waited and waited but it didn't arrive. I kept checking the tracking of it, but got the same message that there was a problem with customs, it was being dealt with. I emailed 'customer services' at Yoins and was told that it would be with me shortly. Still nothing. A week later I emailed again and was told that there had been a problem with customs but it would be with me shortly. Again nothing. So I emailed again. This time I got no response until nine days later (by which time I had had to do most of the work myself to get to the bottom of what was going on. When I did eventually get a response off Yoins it was to tell me that I needed to email someone else. Eventually I went onto the live chat on Yoins website, where I began to explain the problem only to be pinged a list of links to 'amazing offers' (no thanks). When I did eventually got hold of an agent I was then told that yes, there had been a problem with customs (why?), I would need to contact TNT myself (not Yoins), and prove that I had actually purchased the items and then it would arrive shortly. So, I contacted TNT. According to the tracking the parcel had been in the country for a month, but that yes I had to prove that I had purchased the items and someone would contact me. I sent off all of the information (no one contacted me) then I see from tracking that my parcel has finally been 'approved'. The following day I can then see that my package is FINALLY with my local delivery firm and it is en route to me (at last!). Only to then see the day after (still no parcel) that there has now been a problem with 'routing'. I finally got my package yesterday (a month and a half after ordering it all). The items received were ok at best, though one jumpsuit was impossible to get in and out of. I can't even be bothered to contact Yoins. I don't know who these other people are on here who have given 5 star ratings (I'm guessing friends of Yoins employees or completely fabricated) but unless you're happy to part with your hard earned money for second rate clothes and appalling service save yourself the time, energy and frustration at dealing with this company. I certainly won't be dealing with them again.
I placed an order on 30/10/2017 and still have not received the goods. They ignore emails and don't get back to you. This is the worse place I have ever bought anything from, and going by other reviews the clothes will be as bad as their service. DO NOT BUY ANYTHING FROM THEM
Dear Caroline G.,
We are sorry to hear that.
Due to the time difference between the countries, it takes 24 hours to reply to your request.If you have contacted us, we will respond you as soon as possible.We are sorry to keep you waiting.
The shipping term depend on the shipping countries and the shipping method. More details about the shipping policy, please refer to the link, https://www.yoins.com/Yoins-International-Deliveries-a-9.html.Besides, you also can check the status of your order according to the path,”My account-View order-Order status”.
For any further assistance or necessity do not hesitate to contact us. Hope to hear from you again.
Best regards,
Yoins team
Very helpful service and lovely clothes. I would recommend to anyone. Easy to deal with and they will split orders so your not waiting on stock to come in.
Dear Michelle F.,
Thank you for your comment.
We are glad to hear that you are satisfied with our service. If you have any problems with the order and product, please feel free to contact us and we will do our best to solve it for you! If we have any deficiencies, we also welcome your remarks. We will take an open mind and strive to create a 100% satisfaction service to you.
Have a nice day.
Kind regards.
Polly
I loved the clothes! I have received alot of compliments, prices are awesome too! The one negative is how long it took to receive 4 weeks. Thank you yoins I will be shopping again
Dear Marcella W.,
Thank you for your detailed and actual comment.
We are happy to know that you are satisfied with our products and service. Your approval and support are the biggest source of our progress.And we will provide more beautiful and high-quality products for you in future.
We look forward to your visit again.
Best regards,
Yoins team
I loved all the options, but the customer service was terrible. It is frustrating to apply for returns as you have to do each item at a time and must submit photos and reasons for each return.
Dear Lindsay R.,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We will refund any items that you are not completely happy with when you return it to us in saleable condition to our warehouse within 30 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
Sorry for the inconvenience caused in the return process. All the steps are needed to confirm the information about your order to avoid the unnecessary misunderstanding. And we do our best to improve the return process.
Due to the time difference between the countries, It takes 24 hours to reply to your request. We apologize that you have to wait, and we try our best to improve the service level.
Would you mind show us the order number and the email address or your name you entered in the yoins.com account? cservice@yoins.com
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Hope to hear from you again.
Best regard,
Polly
Gain trust and grow your business with customer reviews.
Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price.
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
Yoins was established in 2014 with the simple mission to give young people the opportunity to express themselves through high quality fashion at an affordable price. Here at Yoins, we believe that fashion is the best way to exhibit your individuality and uniqueness, which is why we work tirelessly to bring you the best new trends as soon as they arrive.
Dear Huda d.,
Thank you for your comment.
Due to we are not responsible for transport.And we ship the order by the logistics company.So that we can not control the delivery time. But we will be responsible for your order.
Please feel free to check the news of your order. Hope to hear from you again.
Kind regards.
Yoins Team