- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
YOINS has a rating of 3.3 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality, and live chat. YOINS ranks 3rd among General Apparel sites.
4,344 reviews
Order processing requires patience to wait, but they ship quickly once that part is done. I always received my package before the estimated time of arrival, which is incredible and I received all the purchased items, without missing any. The clothes are cute and of good quality. I like that they have a website that is easier to navigate or buy on the go.
I make a 60$ order and it ship it to Greece from China without permission, cause the high taxes (125$ included 100$ of TNT courier costs) can't take it, also there are low quality thats why the low price. Refund? Not. They took it back and they kept my money!
Well... this is an update about Yoins... I sent a request for a refund after they sent me really bad quality clothing (all dresses are see through, unwearable) and bikini sizes were all wrong! I sent them pictures and they returned my emailing saying they could not take back swimwear(even though they sent me XL instead of medium) then they sent another email saying I can send the item back but I have to pay for return shipping to China and I might also incur custom charges. Right after that email they offered to give me a 10% refund. I was so shocked! Beware... dont just hand over your money to them. I have ONE dress that fit properly.the rest I have to either throw away or get a tailor to put a liner underneath. Also... their live chat is laughable. If you dont respond in less than 30 seconds they send a generated message saying since you have not responded we are ending the chat, so now the next chat you have to start from scratch again. Planning to do a YouTube review to warn others as I was really ripped off a lot of money. Dont buy from them... that simple!
Ordered a body suit size 8 SMALL... received 14 MEDIUM,
All I can say is the customer service is crap and thankgod I used paypal,
Submitted a claim and will never use this rubbish company again, wish id read the reviews prior purchase.
Dear Barry,
Thanks for your order on our site.
Yoins is a reliable online shopping site, we have the clear return policy to solve the problems that customers might meet in their orders.
This is the return policy on help center of our page:
http://www.yoins.com/Yoins-Returns-a-20.html.
If you found that you have received the wrong size of the item from us, you can send photos of it with SKU sticker and shipping label to show the problem to cservice@yoins.com.
We'll confirm all details in your order and provide suitable solutions for you via email.
Yoins is glad to help our customers.
Looking forward to your email and best regards,
Yoins Team
Cant wait, everything looks so nice on website. Must say I am surprised by the quik response via e-mail. Excellent service. The wait is just too long.
Dear Annelie N.,
Thank you for your comment.
We are happy to know that you are satisfied with our service. Your approval and support are the biggest source of our progress. Thank you for your feedback and we are doing our best to improve the delivery issue.
We look forward to your visit again.
Best regards,
Yoins team
As the dresses shown on fb are so reasonBle its worth taking a risk. No P&P and its a winner. Sizes fit well. Non crease material. Really pleased with all my new dresses.
Dear Kim m.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Polly
I really appreciated the communication between myself and company. Great customer service skills. Aiming to please the customer which is always nice :)
I was hesitant at first to order from Yoins after reading some poor reviews however I was pleasantly surprised with my whole experience from ordering, shipping delivery and opening, overall time was 35 days which I was expecting and I was notified each step of the way.
Very happy with my order, I took great care to take my measurements and use the size charts and read each item as to what material to expect, seriously very happy to find all 5 items fitted me perfectly which I find difficult in Australia as I have a large bust. I will only handwash my items as they are delicstes and will update my review
I cant wait to do another order Yoins
You have a new customer in me!
Dear Bernadette H.,
We are very glad to receive your wonderful message. It is highly appreciated for your grand supports to us and your recognition of our products. Your recognition is our biggest motivation and the greatest affirmation of our work.
We hope to be with you in the future, and we will do our best to provide the best service and more beautiful and high-quality products for you in future.
Have a nice day!
Best regards,
Polly
Since my purchase, they have upgraded their website, return policy and process, and have an office in the US, so take this with a grain of salt. It may be better now than I had it.
Ordered a sweater in October that took over 6 weeks for delivery. Product that was delivered was not even close to what was shown on the website. Wrong color, different material, even fit differently. I followed their measurement guides on their website, and it seemed to be too short on my torso even after that. I applied for a refund (had to email and give them a reason and defend why I wanted to return the item) and they asked for photos of the packaging, product and why it was different than advertised. They finally accepted the refund request within a week, then sent me a packing slip for their China office. I emailed them 4 times in the course of 2 months to get a return label, all email responses stated they had sent the label and to use it for free shipping, however what I had was clearly not for shipping. When they finally looked at what they had originally sent me and admitted that it was, in fact, a packing slip only, they sent the correct label and I was able to return the item to an office in the US, 3.5 months after the original purchase. Response emails were not returned in a timely manner, usually taking 3-7 days. Refund was returned after a week.
Dear Erica R.,
We are sorry to hear that you are not totally satisfied with our products and service.
All the steps above are needed to confirm the information about your order to avoid the unnecessary misunderstanding. And we do our best to process and refund for you as soon as possible.
Due to the time difference between the countries, It takes 24 hours to reply to your request. We apologize that you have to wait, and we try our best to improve the service level and products quality. Hope to hear from you again.
Wish you a nice day.
Best regards
Olivia
Very satisfied. I ordered for the first time, I was worried, but everything is great. Clothes are good, high quality, and what is important today - very affordable prices.
Dear customer,
We are glad you are satisfied with our items. Your satisfaction is our biggest motivation. Have a nice day!
Best regards,
Yoins Team
The order of 30 April has not reached me yet. I'm disappointed and disappointed. Too long waiting time. You can not track the shipment on an ongoing basis
Dear Katarzyna M.,
Thank you for shopping Yoins and we are sorry to hear that.
Due to the parcel arrived at local and was delivered by the local post office or local courier, there are some irresistible factors. But please don't worry, we will try our best to help you sort it out.
If you do not receive the goods until the due date, we will provide a acceptable solution for you.
Would you mind show us the order number and the email address or your name you entered in the yoins.com account? cservice@yoins.com
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 7:30 am to 10:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Hope to hear from you again.
Best regard,
Polly
I was very impressed with the live chat option, Sunny dealt with my query quickly and efficiently.
I am frequent shopper at Yoins, great clothes at discount prices
Dear Hazel S.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Polly
What a disappointment. Ordered fout garments none of them look like items on the website. Very cheap material. Order these items for holiday So very disappointed
Dear Valerie W.,
Thanks for choosing Yoins.
We feel deeply sorry for your any inconvenience came up with the product.
If the item you received and the pictures we showed are different, would you please upload some photos of the item which can show the problem, shipping label and product packaging about the items? If we check that they are different, we can resend the item to you or arrange refund for you.
We'll confirm all the details and provide you solutions via email in 24 hours once we receive your reply.
If you have any suggestion for our website, please feel free to contact us. We will strive to improve our service and make you satisfied.
Here're all our contact methods:
Customer Email:
cservice@yoins.com We are on live 24/7
Live Chat:
We are on live 24/7
Phone:
00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
Looking forward to your reply.
Best regards,
Yoins Team
Will not exchange items unless you pay postage to China. Will give you 25% off next order only. NEVER AGAIN. BEWARE ONLY AFTER YOUR MONEY. Customer service seems good till you want to send something back.
Dear Julie M,
Thank you for shopping Yoins and we are sorry to hear that.
If you find that there is any quality problem, please take and send some photos about the defective parts.We will bear the return postage. Otherwise, we are afraid that you maybe need to pay the shipping fee if the returning caused by your personal reason.
We understand your feelings and value our customers.We hope that the 25% off next order can compensation for your losses. Hope your understanding.
Have a nice day.
Best regards,
Iris
I've ordered several times from Yoins and have not been disappointed yet. The clothes are true to size just follow the size chart on the website. Shipping takes a few weeks but the prices are great.
Dear Mandy,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. We will try our best to provide better service to our customers. Hope you visit again.
Have a nice day!
Best regards,
Chanring
I had some trouble with receiving my package but as soon as I contacted yoins team they helped me! I'll be definitely ordering again :) they also were kind to me and had a lot of patience
Dear Yadira L.,
Thank you for your comment.
We are glad to know that we have solved your problems in time. We will continuously upgrade the quality of products and services. If you have any assistance or need, please feel free to contact us. We will be pleased to help you at any time.
Looking forward to your visit again.
Best regards,
Chanring
I ordered my first item just to give it a try.
Yes it took a while but I am in South Africa.
I received my shirt and it is stunning! Got a lot of compliments!
The size is perfect
Dear Nelmari,
Thank you for your comments and support on YOINS. We are most happy when our services and products are recognized by you! Looking forward to your next visit!
Have a nice day!
Best regards,
Grace
I ordered 7 items from Yoins and everything looked exactly like the picture and very good quality, 2 of my items were to big and when I got in contact with them to exchange for a smaller size they replied very quickly and were very helpful and apologetic, instead of making me send them back they gave me the option to just re purchase the items with 50% off which brang the price down to the same price of what I wouldve paid for shipping anyways, I was very happy with their items and even more so with their service, will definitely be buying from this website again!
Dear Tayleigh S.,
We are very glad to receive your wonderful message. It is highly appreciated for your grand supports to us and your recognition of our products. Your recognition is our biggest motivation and the greatest affirmation of our work.
We hope to be with you in the future, and we will do our best to provide the best service and more beautiful and high-quality products for you in future.
Have a nice day!
Best regards,
Polly
They never sent me the items. It has already been 4 months.
I complained and everything.
I didn't get the refund.
They cheat. Don't waste your money.
You will never receive anything
Dear jninja,
We are sorry that you are experiencing issues.
Yoins clearly states on each item page the processing time of each product. The time it takes for you to receive your package will be the processing time plus the shipping time.
Would you mind sending us your order number and the email address? Then we will check the order's details for you.
cservice@yoins.com
https://www.yoins.com/Yoins-Contact-Us-a-33.html
Please kindly reply to us there and we will find a solution for you.
Best regards,
Yoins Team
I received items that were too big. I wanted to return them all, and Bradley walked me through the process. Excellent customer service, and much appreciated. Will continue to shop! Thanks, Bradley!
Dear Jo R.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
My experiences in buying through online was a disaster. But Yoins is a good choice and true colour and size. Hope Yoins can give more benefits to their royal customers more discount.
The size is real n colour.
Find it nice quite genuine on their product.
Dear customer,
We are glad you are satisfied with our items. Your satisfaction is our biggest motivation. Have a nice day!
Best regards,
Yoins Team
The size is real
Find it nice n free time
For a start YOINS is NOT a scam site, so relax if you are convinced it is, but there are problems with delivery timescales which are intensely frustrating, to say the very least! My order of Oct 28th did not make it for Christmas as hoped for and the excuses from YOINS agents were wearing thin. Eventually they conceded it may have been lost and I opted for a re-order of the same item at no cost to myself, YOINS did offer a full refund but I really wanted the item more than the money. Typically the original order turned up at last, at the beginning of the New Year, and I was delighted with it, exactly all I imagined it to be, but the replacement order had been dispatched the same day. It is a credit to YOINS that I offered to return that second order back to them when it arrived but they said to keep it as compensation for the problems I had with the first one. You really must admire that kind of customer service, so just be patient folks!
Dear Joan R.，
Thank you for your detailed and actual comment.
We are glad to know that you are satisfied with our service. There are many mistakes due to the delay delivery. Delivery maybe delay due to public holidays, natural disasters and other irresistible factors. But anything will be clear after a good communication. Thank you for your chance to communicate with us and your understanding.We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Iris
I am a huge fan of Yoins! I've ordered from them twice and I am always satisfied with my items, the speed of shipping/tracking, and their customer service! They are awesome really!
Size charts are incorrect, quality is garbage and you can forget about returns because the shipping to return back is twice the price you pay for the merchandise. Horrible company. Complete scam
Dear Tan c.
Deeply sorry for the size problem, would you please tell us your order id or email address? We will check it for you.
Or you can contact us directly, we will answer you in 48 hours: http://www.yoins.com/Yoins-Contact-Us-a-27.html
Best regards.
Yoins team
I ordered a dress about 3 weeks ago for graduation, and I just received an email saying that the dress is out of stock. They could've told me that a lot earlier.
Dear Isabelle,
Thank you for notifying us of your complaint. We hope you can give us a chance to explain:
Sorry there is the expected shipped date in your account, we will inform you if the order can not be sent out after that time. Besides, there is the order status in your account, you can also view this.
If there is any out of stock item in your order, we will ship the in-stock items first, so that you can receive your items earlier. And we also will provide several options for customers: wait within the restocking time, change the out of stock item to another similar one or refund the out-of-stock item. We are sorry again for this stock inconvenience. Please rest assured that we will try our best to help you sort it out.
Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Grace
Gain trust and grow your business with customer reviews.
Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price.
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
Yoins was established in 2014 with the simple mission to give young people the opportunity to express themselves through high quality fashion at an affordable price. Here at Yoins, we believe that fashion is the best way to exhibit your individuality and uniqueness, which is why we work tirelessly to bring you the best new trends as soon as they arrive.
Dear Lebo M.,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We will refund any items that you are not completely happy with when you return it to us in saleable condition to our warehouse within 30 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
For the quality problem, we will very appreciate if you can send us some pics of the external packaging and the SKU stickers and the problems of the items. After all the information is confirmed, we will provide you a proper solution for you.（anything wrong with the item with sufficient prove, we can arrange refund, resend or return with shipping free）
In addition, the pictures are necessary. We need to determine the problem, according to the pictures which you provided. So that we can give a reasonable solution about that and solve the issue as soon as possible.
Due to the time difference between the countries, it takes 24 hours to reply to your request. And we are afraid that you maybe contact us without the working time. We apologize that you have to wait, and we try our best to improve the service level.
Would you mind show us the order number and the email address or your name you entered in the yoins.com account? cservice@yoins.com
We value our customer and hope that we can build a good communication with each other to solve the problem. Welcome to check the update status of your order at any time via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday).
Hope to hear from you again.
Kind regards.
Polly