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YOINS has a rating of 3.3 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality, and live chat. YOINS ranks 3rd among General Apparel sites.
4,344 reviews
Order processing requires patience to wait, but they ship quickly once that part is done. I always received my package before the estimated time of arrival, which is incredible and I received all the purchased items, without missing any. The clothes are cute and of good quality. I like that they have a website that is easier to navigate or buy on the go.
I make a 60$ order and it ship it to Greece from China without permission, cause the high taxes (125$ included 100$ of TNT courier costs) can't take it, also there are low quality thats why the low price. Refund? Not. They took it back and they kept my money!
Love yoins, ordered multiple times and never had an issue. The wsit is around 2 weeks for arrival and im more than happy with that, quality and pricing is great.
I ordered a playsuit on the 2nd June, I was tracking my item and on the 7th June it was in the Netherlands and I was told it would be delivered within 10 days. We are now nearly into July and I have still not yet received my item, chances are I will never receive this item and after contacting customer service I have been refused a refund and told to continue to wait for my item. DO NOT use this site, they have taken my money without providing me with anything in return. This website is just a money making scam.
Dear Kate,
Thanks for your order and sorry for leaving this unhappy experience to you.
In this case, have you received your package now? If not, could you please tell us your order number? We will check for you.Or you can contact us http://www.yoins.com/Yoins-Contact-Us-a-27.html
Looking forward to your reply sincerely.
Best regards,
Yoins Team
I was very happy for my order from Yoins and the dress from this order is fantastic, it look like exactly like the photo and it cost is very fine for me
Loved the 2 dresses I purchased, but unfortunately one didn't fit, but the return process I had so many options, and they made it so easy to return! Will be making another purchase soon
Dear Ange J.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. We will try our best to provide better service to our customers. Hope you visit again.
Have a nice day!
Best regards,
Chanring
Sunny was incredibly helpful, I was given quick answers and lots of information. I highly recommend shopping with Yoins - if you have any sort of problem they are very quick to help you solve.
Dear Jacqui H.,
Thank you very much for your patience to write such wonderful review. It is highly appreciated for your continuing grand supports to us and your recognition of our products. Your recognition is our biggest motivation and the greatest affirmation of our work.
We hope to be with you in the future, and we will do our best to provide the best service and more beautiful and high-quality products for you in the future.
Have a nice day!
Best regards,
Polly
Dont go near it with a barge pole the stuff looks good but it is rubbish and the sizing is a joke and whats this about when you try to return your items you have to send them a photo they are cheats
Dear AGNES，
We are so sorry to hear that you are not totally satisfied with our products and return policy.
If you find out any quality problem with your purchase, please take and send us some photos to show them, so that we can make a record for you and process the issue for you better. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
The step above is needed to confirm the information about your order to avoid the unnecessary misunderstanding. And we do our best to process and refund for you as soon as possible.
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://secure.livechatinc.com/licence/7243681/open_chat.cgi?
Groups=1) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday).
Wish you a nice day.
Best regards,
Yoins team
It has been over a week since I ordered my clothes, where the heck are they? The night I wanted to wear them for has been and gone, hurry up! I didn't pay that amount for nothing
Dear Chloe T, thanks for your review. Could you please email us your order number so that we could track the shipping information for you? (cservice@yoins.com). The shipping time are as follow, Standard flat shipping 7-25 business days，Priority direct mail 7-10 business days，Express service 3-7 business days. Any further inquiry, please contact us. Yoins Team.
After receiving their response, I did everything they said and STILL am unable to make contact with a live person. I still get AUTOBOT responses. There is no way they will allow me to return their JUNKY clothing.
Dear Rachel D.,
We are sorry to hear that you had a bad experience about shopping with us and we sincerely apologize for the inconvenience caused.
Due to the different time zone on each other, It takes around 24 hours to reply to your request except weekend or public holidays. And we are afraid that you maybe contact us without the working time. We are very sorry for the inconvenience caused, and we try our best to improve the service level.
Would you mind providing us the order number or the email address or your full name or tracking number to our yoins email address: cservice@yoins.com or via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 7:30 am to 10:00 pm GMT + 08:00 form Monday to Friday)?
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Thank you for your patience.
Kind regards.
Polly
I tried to return an order of junky clothing. I put in the order number in my account to fill out the return application and it only says there is NO DATA. I emailed customer service and only get a response over and over that says AUTOBOT. I called the number on the website and it said the number was NOT IN SERVICE. I would give them zero stars if I could.
However, Yoins have accepted they made a mistake and are sending me the correct size as ordered. FREE... AND a discount for further orders of 5%.
Yayyyy! Thank you Yoins! You rock!:)
Jeanie F.
Dear Jeanie F.,
Thank you for your comment.
We are glad to know that you have a good experience shopping with us. We are very sorry for the inconvenience caused. Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us. We will try our best to provide better service to our customers.
Looking forward to your visit again.
Best regards,
Polly
The orderinformation is a bit confusing, but every time I had a question I just write to Them on Instagram and they respons comes within 24 hours.
The dresses I recieved were both beautiful and fit perfectly. Now im waiting for my shoes and lingeri and im very hopefull
I Will definitly shop here again.
Dear Maria s.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. We will try our best to provide better service to our customers. Hope you visit again.
Have a nice day!
Best regards,
Chanring
Great service - reasonable prices! I have been a store's customer for several years. My most recent experience was no different than all the rest - great service, reasonable prices, quick delivery.
Awesome from start to finish! High quality customer service, printing and finished product. I would gladly use your store again and would recommend them to anyone.
I have ordered so many things from this website. Everything I have received has been exactly what was advertised. Couldnt be happier to have found Yoins!
Dear Kirsty S.,
We are very glad to receive your wonderful message. It is highly appreciated for your grand supports to us and your recognition of our products. Your recognition is our biggest motivation and the greatest affirmation of our work.
We hope to be with you in the future, and we will do our best to provide the best service and more beautiful and high-quality products for you in future.
Have a nice day!
Best regards,
Polly
Live chat with ada and very quick response and problem solved. Very pleased. You have so many choices. Some beautiful clothes. Makes us ladies very happy.
Dear Katherine B.,
Thank you for your compliment.
Yoins is the women's online clothes shopping, fashion clothing inspired by the latest fashion trends. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day!
Best regards,
Polly
Had a problem with one of the item I bought and contacted customer service who dealt with professionally and promptly. Much appreciated the help. Thank you.
Dear Masako,
Thank you for choosing YOINS. We will continuously upgrade the quality of products and services. We are looking forward to your next visit. All the staffs in YOINS wish you a happy life and a good mood every day!
Look forward to serving you again!
Yours Sincerely,
Chanring
I ordered some beautiful sweaters for my kids, the order arrived earlier than i imagined. I love everything about the sweater; the color, thickness and quality. Thanks you so much.
Dear Jessica G.,
Thank your for your comment.
We are happy to know that you are satisfied with our products. Your approval and support are the biggest source of our progress.And we will provide more beautiful and high-quality products for you in future.
We look forward to your visit again.
Best regards,
Yoins team
Ordered $300 au worth og clothing. Took the money out of my account only to email me 10 minutes later telling me they've cancelled my order!? Where is my money!
Dear Grace,
We are sorry about your shopping experience.In this case, your order has been canceled by system and the money will the stay on the bank. They will transfer the money back to your account within 7-14 business days. Please don’t worry.
For more details of the order, you can contact us via email(service@yoins.com), the chat line(https://secure.livechatinc.com/licence/7243681/open_chat.cgi?
Groups=1) or call us by 00852-21364966 at 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday.
Have a nice day!
Best regards,
Yoins team
I had a problem with my purchase. But they gave me the good solution for that. I really appreciate what they have done for me. Thank u guys once again.
I received my order after 1.5 months. Unsual that you should pay yourself for the return. But the nice and helpfull customer service who guides quickly.
Dear Solmaz,
Thanks for your choice on our shopping site.
It usually takes 7-25 working days to deliver a parcel via airmail or standard shipping.
If you cannot receive your parcel in delivery estimated time, you can feel free to contact us. Our customer service will help you update the status of your order and track your parcel.
About the return shipping fee, we have a clear explanation on our help center. https://www.yoins.com/Yoins-Returns-a-20.html
You can feel free to contact us if you are not satisfied with the solutions we provided to you.
Here are all our contact methods:
Customer Email: cservice@yoins.com We are on live 24/7
Live Chat: We are on live 24/7
Phone: 00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
Sorry for all the inconvenience caused.
Yoins is glad to help all our customers.
Best regards,
Yoins Team
My friend and I ordered 7 dresses memorial day weekend... we waited and heard nothing from the company after a week. We checked the order and it showed still processing for another week. That's when we tried to contact the company, couldn't find a phone number, so we chatted, emailed and even went the social media route. Finally, we here via email that ALL our dresses were out of stock... and our choices. Seriously?!? Why we were not told when purchasing they were out of stock? We were not emailed to let us know. We have wasted so much time just trying to figure things out. The marketing on shipping was it would go out with in a day or ship within a day... and that is NOT TRUE! This company has been awful to deal with... and even worse no one will help, its just the generic response for any situation. This company is just a scam from the beginning with the promise to ship quickly to now, when we can't even get our order or even anyone to help! I want to talk to someone with an US phone number!
Dear Sally S.,
Thank you for notifying us of your complaint. We hope you can gave us a chance to explain:
Sorry for your order has been delayed due to the stocking problems.
Due to the hot sale time period, many of the items were ordered and paid at the same time by several customers what caused stock limitation. In order to improve this issue, we show the expected dispatch date on each item page and the payment completed page. So that customer can calculate the estimated date of the restock and process their order reasonably. And we also will provide several options for costumers: wait for restock, change the out of stock item to another similar one or refund the our of stock item. If we didn't receive any response form customer in a certain time, we will cancel the order and arrange a full refund. Sorry again for your inconvenience caused by the stocking problems.
In addition, we are also upgrading customer service to reduce the misunderstanding caused by this case. The customer will check the estimated shipping date on their account after the order is successful.
Due to the time difference between the countries, it takes 24 hours to reply to your request. And we are afraid that you maybe contact us without the working time. We apologize that you have to wait, and we try our best to improve the service level.
Would you mind show us the order number and the email address or your name you entered in the yoins.com account? cservice@yoins.com
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 7:30 am to 10:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Hope to hear from you again.
Best regard,
Polly
It was a long wait to receive my order and when it finally arrived all the sizes were wrong, I have order all in medium size yet all sizes sent to me wa Xtra Large! Please tell me how to correct this
Dear Girlie B,
Thank you for shopping Yoins and we are sorry to hear that.
Since we are shipping through logistics companies, we cannot control your order shipping. However, we will be responsible for your order, please don't worry.If you still cannot receive your order until the due date which we promised, please contact us and we will process the issue to you first.
In addition, if you are not satisfied with the items you received, we can arrange to exchange or refund. Please log into your account to click the button of " After sale " within 30 days and submit return application and we will reply within 24-48 hours. Please describe your problem and send us some photos of the defective parts, so that we can diagnose the problem quickly and provide you reasonable solution.
Have a nice day.
Best regards,
Iris
Be aware! Terrible service. I been waiting for 3 Weeks and the status of my order was the same "Processing" so I been waiting also to start a chat for so long, after a 20 minutes wait I asked what was going out with my order and they said that my items were out of stock. (I never received an email about it) I asked what ones because I had ordered 7 and then they list a completely different items that the ones that I ordered. After asking again and giving again the number of my order I been told that also mines were out of stock that is so weird or fishy to me to believe it and if I wanted to wait for it to come back into stock (but they didn't know for sure when they will be available) or have a refund. I asked for a refund. I was told I had to wait 2-3 weeks for a refund which is ridiculous! Sadly I never read the reviews before which say they use the cheapest material and were awful quality and even the items have a holes, etc... I hope no one else has to deal with this company as I cannot believe they would behave in such way and hold funds which are not theirs! Will NEVER Be using this company again! I also talking with a Lawyer because is not possible to be full in this way.
Dear Giuseppe D.
Deeply sorry for the mistake, would you please offer us your order id or the consignee name or the email address which you used for order? We will check it for you.
Or you can directly contact with us: http://www.yoins.com/Yoins-Contact-Us-a-27.html
Best regards.
Yoins team
I order some sweaters liked them all and there price was the best I will continue purchasing items there customer service is the best they help me with a problem that I had
Dear Claudia,
Thank you for your recognition of YOINS. We sincerely wish you a pleasant shopping and we will continue to work hard to improve the efficiency and quality of our service! If there are any problems in the shopping process, please feel free to contact us. We will serve you as soon as we can!
Looking forward to serving you again!
Yours Sincerely,
Yuki
I ordered some items by using my credit card and i checked that it was paid successfully but u lied to me that transaction didn't complete. I need my my money back immediately!
Dear Yunhee,
Thanks for your feedback.
As for the payment problem, we have related department taken charge for it.If you used credit card, you will receive an message of authorization.We will reckon the risk first.The message is not showing your payment successfully.We've noticed on the top of the message. Did you notice that?
In this case, if you could not see the notice on the message you receive please contact us again. Http :// www.yoins. Com/buy/Yoins-Contact-us-a-27. Html We will check for you.
Looking forward to your reply sincerely.
Best regards,
Yoins Team
Gain trust and grow your business with customer reviews.
Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price.
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
Yoins was established in 2014 with the simple mission to give young people the opportunity to express themselves through high quality fashion at an affordable price. Here at Yoins, we believe that fashion is the best way to exhibit your individuality and uniqueness, which is why we work tirelessly to bring you the best new trends as soon as they arrive.
Dear Rose h.,
Thank you for your recent five-star feedback about your order.
Your satisfaction is hugely important to us, and keeps us motivated to try harder for our customers!
Have a nice day.
Kind regards.
Polly