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YOINS has a rating of 3.3 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality, and live chat. YOINS ranks 3rd among General Apparel sites.
4,344 reviews
Order processing requires patience to wait, but they ship quickly once that part is done. I always received my package before the estimated time of arrival, which is incredible and I received all the purchased items, without missing any. The clothes are cute and of good quality. I like that they have a website that is easier to navigate or buy on the go.
I make a 60$ order and it ship it to Greece from China without permission, cause the high taxes (125$ included 100$ of TNT courier costs) can't take it, also there are low quality thats why the low price. Refund? Not. They took it back and they kept my money!
Ada was very helpful and quickly resolved the issue. She explained in detail the status of my order and told me what to expect. I am very satisfied with the service she provided!
I am dissatisfied because I bought a dress that I wanted very much and they did not even know it. I was not informed at any point that this cancellation would be done.
Many people has complained about their leadtime but my delivery was ok. It took more or less 10 days to receive my goods. The overall quality is low. The fabric is not the problem but the finishing. I feel all the pieces I have received has some kind of defect and there is no customer service. There is no information about how to return the goods only an email address. I have purchased 4 pieces of clothes and two I asked to return/exchange. One - a long sleeve shirt - has a defect on the sleeve. The 'long' sleeve is shorter than expected. The other piece is a blazer that came with stain. The problem is not to be dirt but it not be removed after the wash and I thing those stains will not be. There are lots of grease marks and other that seems rust stain. I sent an email and instead of give the instruction to return it, they asked me to send pictures. I have the pictures but I will not send to them, instead I will share it on site reviews and alert people about this company. This is not how I do business and nobody should accept this treatment. I've read the reviews and everybody is saying they do everything to make you give up to return things. I don't have time for this. Yoins, you lost at least a customer. Period. No need to contact me.
Dear Ana,
Thanks for your orders and really sorry for leaving this unhappy experience to you.
As for the customer service, we have customer service indeed. You can find "online help"on the top right on our website page.
As for the returning problem you said, sorry for making you confused.We also have return policy. http://www.yoins.com/Yoins-Returns-a-20.html
As for the length of the item, we add the corresponding size chart on every product. Did you notice that when you ordered? If it's different from our description, please send the related information to our customer service.
As for the defective problem, it's a rare situation.We will ask our manufacturer about it. Then we will issue a proper solution.
Above all, could you please tell us your order number or contact us?
Looking forward to your reply.
Best regards,
Yoins Team
I had ordered a dress which didn't fit me well and they offered to send me the same dress with a different size for free! Very grateful didn't expect this. Also they reply immediately to emails.
I ordered three separate orders. Quality was poor, I could not communicate with a live person, I could not return and items were not natural to the size. I will never order from them again.
Kristen
Dear Kristen R,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html
Due to hygiene reasons, we cannot offer refunds on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visible defects.
For the quality problem, we appreciate if you can send us some pictures of the external packaging, SKU numbers and problem part of received items. After all the information is confirmed, please feel free that we will provide you proper solutions.（We can arrange refund, resend or return with shipping free for the problem items with sufficient proof which will help us confirm the issue.）
If the size of the received item is not the same as the size measurement, we will be very grateful if you can show us some pictures of measurement on clothes. And we will responsible for the item if there is over 3cm/1.5 inch of size inaccuracy.
Please also offer us order number or the email address or your full name or tracking number and describe the problem in our yoins email address: cservice@yoins.com or via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 7:30 am to 10:00 pm GMT + 08:00 form Monday to Friday).
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Chanring
Stay away. They are scam artist in China. The clothes I ordered never made it to me. They claim that customs denied the items. GTFOH, They are an international company why would customs deny sending ME my paid for items. BS, I demanded a refund immediately. Also, had I not checked up on "where's my delivery" these bastards would have never told me that the package was denied in customs. Liars, they tried to keep my money without delivering the clothes I ordered. I waited over a month to just track the freaking order. Smh, go with Amazon. Beware of overseas merchants! Stay away from, yoins, Besides the clothes DO NOT LOOK LIKE THE PICTURES. I TOLD THEM I WOULD GIVE THE WORST REVIEW EVER! Yes, people do read reviews, I know I do.
Dear Fonda,
Thanks for your order on our shopping site.
We feel deeply sorry for the inconvenience casued by the problem in your order.
Here're the delivery estimated time of different shipping methods:
1. Standard shipping: 7-25 working days (not including weekend and public holidays)
2. Priority direct mail: 7-12 working days (not including weekend and public holidays)
3. Expedited shipping service: 3-7 working days (not including weekend and public holidays)
As our parcels are shipped from China and the customs policy is different in different areas, it might take a long time to hold the parcels at the customs.
If you cannot receive your parcel in delivery estimated time, you have the right to ask for the refund.
About the refund, if the order is checked out via PayPal, it will be shown within 2-3 working days. If the order is checked out via credit card, it will be shown within 7-14 working days.
Yoins is a legit and reliable online shopping site in China, we will not take any of your money if you do not receive our items. Please do not worry.
Here're all our contact methods:
Customer Email:
cservice@yoins.com We are on live 24/7
Live Chat:
We are on live 24/7
Phone:
00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
If you have any further questions, please feel free to contact us. Yoins is glad to help all our customers.
Best regards,
Yoins Team
I was happy with most items I ordered. The ones that didn't fit properly, I returned and Yoins worked with me efficiently. I will continue to order from them!
Dear Brenda L,
Thank you for your comment.
We are glad to know that we have solved your problems in time. We will continuously upgrade the quality of products and services. If you have any assistance or need, please feel free to contact us. We will be pleased to help you at any time.
Looking forward to your visit again.
Best regards,
Chanring
Yuri assisted me with my query - I appreciated how quick he was with his response. He also understood what I expected as a client and he exceeded those expectations.
Dear Haylee R.,
Thank you for your comment.
We are glad to hear that you are satisfied with our service. If you have any problems with the order and products, please feel free to contact us and we will do our best to solve it for you! If we have any deficiencies, we also welcome your remarks. We will take an open mind and strive to create a 100% satisfaction service to you.
Have a nice day.
Kind regards.
Polly
Bought a coat for just $30 that was perfect for winter.
Seen ones similar for a lot more expensive than that in the shops which look almost identical :)
Had bought a few things and had to return due to sizes but they were very quick and helpful which always makes the hassle of returns a better experience!
Dear NAOMI,
We are sorry that you are experiencing the return issues and thank you for your feedback.We are glad to hear that you had a positive shopping experience with us.
If you have any other further queries, please contact us via live chat or email and we will see what can be done to assist you.
https://www.yoins.com/Yoins-Contact-Us-a-33.html
Have a nice day.
Yoins Team
Ordered from them one time but got the delivery on time, well-packaged. The clothes fit very well, as described, the material is just okay but overall satistfied with what they have to offer.
Tip for consumers:
The description of the product is true.
Products used:
Clothes, accesories
Dear customer,
We are glad you are satisfied with our items. Your satisfaction is our biggest motivation. Have a nice day!
Best regards,
Yoins Team
Dress was received in very good time. Communication was spot on. Dress fitted as expected. Correct sizing chart. Very pleased. Will reorder from company again.
Dear Margaret,
Thank you for choosing YOINS. We will continuously upgrade the quality of products and services. We are looking forward to your next visit. All the staffs in YOINS wish you a happy life and a good mood every day!
Look forward to serving you again!
Yours Sincerely,
Chanring
A very good online store whose
Products are of excellent quality
A reliable store that serves your virtual customers quickly and delivers the products safely
Dear Ana H.,
Thank you for shopping Yoins.
We glad to hear that you have a high opinion of our products and services. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Merry Christmas and have a nice day.
Best regards,
Yoins team
Prolly the worst customer service experience I had with an online shop.
With my other online orders I didnt even have to go to customer services as they are really good. BUT THIS ONE! OMG! Had my blood boiling.
While you're ordering your items, it will not show if the item is out of-stock. You'll only get to know about it after waiting for a week after your order date (that is if you initiate on calling them because they NEVER inform). And then they will offer you to split your things.at first I decided to go on split (I ordered 5 items and only 1 is currently available) but then I thought why not wait for another 3 days (as they said) and get all my items at once. Then the problem started, I was so pissed off with whom I talked to in their messenger chat. I asked him to arrange a call because he basically cannot understand what I'm trying to say. I was even told "hello we will send all items together, then what is your concern now?" THE NERVE! Then 10 minutes after that message I was informed that my items will arrive by split. So I sent that message back and virtually slapped whom ever I'm talking to. Then again got reassured that my Items will come together. I was promised 16 days for my items to be delivered. 2 days down. Will update when they arrive (if they arrive). PS. The failed item reviews here scared me.
Dear Alain,
We are sorry to hear that you are not totally satisfied with our products and service.
If there is any out of stock item in your order, we will ship the in-stock items first, so that you can receive your items earlier. And we also will provide several options for customers: wait within restocking time, change the out of stock item to another similar one or refund the out-of-stock item. And you requested to ship together, we would ship together for you.
Sorry again for this stock inconvenience.
We are improving our whole service and will offer you a better service and shopping experience.
Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
Wish you have a nice day.
Best regards,
Bradley
Ordered a few times and they did me over both times. They dont answer emails customer service is a disgrace. They cancelled my second order and never gave me a reason why. Tgry only said they would refund me... WELL instead of refunding me they TOOK THE Money AGAIN out of my ACCOUNT! So they charged me 2 times and Im still trying to get all my money back... BEWARE do not PURCHASE
Dear Jan r.,
We sincerely apologize for the delay in replying to you due to Chinese holidays.
Due to the hot sale time and the vacation period, lots of mail piling up.We do our best to clean up the backlog of emails.If you have contact us, we will respond you as soon as possible.We sincerely apologize for the inconvenience this has caused you.
The order will be canceled if the date of restock was delayed. Could you please contact us via chat line(https://secure.livechatinc.com/licence/7243681/open_chat.cgi?groups=1) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday) to check your order directly? Hope to hear from you again.
Kind regards.
Yoins Team
This company is a complete scam. DO NOT ORDER FROM THEM! I ordered 1 item and paid extra for expedited shipping and did not receive my order for over a month. I constantly tried contacting customer service and never would get a response. When I finally did get a response, I had received my item (terrible quality btw) but I asked for a refund for the expedited shipping fee. The girl told me that DELAYS HAPPEN and can I just enjoy my item because I was lucky to have even received it in the first place! I'm still waiting for the refund I'm sure I will never get. YOINS IS A HORRIBLE COMPANY WITH POOR CUSTOMSR SERVICE AND HORRENDOUS QUALITY ITEMS! DO NOT FALL FOR THEIR SCAM!
Dear Bryn D.
Sorry for the mistake. Would you please tell us your order id? We will check it for you. For the quality problem, please kindly send the photo/video evidence to http://www.yoins.com/Yoins-Contact-Us-a-27.html and we will offer you the best solution in 48 hours.
Thank you so much.
Best regards.
Yoins team
Was worried about shipping when I didnt recieve tracking info, but spoke to Sunny on live chat and he immediately looked into and was able to give me an estimate, wonderful customer service
Dear Kelsea R.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Iris
The jumpsuit I bought looked nothing like the picture and was really just a cheaply made leotard. I left a review saying such that was not posted and still hasn't been. Scam
Dear Kaley,
Thanks for your order and sorry for hearing that.
In this case, have your ever contacted us? If you have any after-sales problem please do not hesitate to contact us http://www.yoins.com/buy/Yoins-Contact-us-a-27.html We will try our best to help you to solve the problem you met.
Best regards,
Yoins Team
Ive tried for 3 weeks to communicate with customer service to exchange & return items. Finally I got the info & it cost me $23 to return an item that cost $20!
Dear Beverly E.,
We are sorry to hear that.
If you are not satisfied with the items you received, we can arrange to exchange or refund. You can log in the link (https://www.yoins.com/index.php?com=customer&t=orderList) within 30 days to submit return application by yourself and we will reply within 24-48 hours. Please describe your problem and send us some photos of the defective parts, so that we can diagnose the problem quickly and provide you reasonable solution.
Due to the time difference between the countries, it takes 24 hours to reply to your request. If you have contacted us, we will reply you as soon as possible.We apologize that you have to wait, and we try our best to improve the service level.
Hope to hear from you.
Kind regards.
Yoins Team
I love to shop with them, this is one of this great online stores, i find myself shopping with them all the time, because they are so nice and fast with shipments.
Dear James P.,
Thank you for shopping Yoins.
Your affirmation is the greatest gift for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Happy every day.
Best regards,
Yoins team
If you want to wait over a month for your items and still not know what is going on then go for it, otherwise, stay away! Still waiting for my order over a month later!
Dear Tracy G.,
Thank you for shopping on Yoins and we are sorry to hear the shipment delayed.
Because the shipping delays could be affected by the bad weather condition, customs issue, strikes, transports, public holidays and many other inevitable issues. But please rest assured that we will try our best to help you sort it out.
If you do not receive your order within the specified time, we will provide you with acceptable solutions.
Would you mind providing us the order number or the email address or your full name or tracking number to our yoins email address: cservice@yoins.com or via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 (7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday)?
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Polly
I received an item which was far worse quality than shown on the website and very poorly tailored. There was no way I could wear it, and I was pretty annoyed that I waited 2 weeks to receive the item, for it to be nothing like shown online.
So I contacted Yoins re. Returns, since I couldn't find any information about this on the website. Rather than give me the requested returns address and guidelines, they ask me to send them a photo?! Very weird - no normal retailer does this. I had to persist several times to get the returns address and then they said I would have to pay return shipping even though the item is not as shown, which makes them liable. They clearly don't care - they have my money and I wouldn't trust them to refund it even after I've returned the item. Seems like they are based in China, hence the very long delivery times.
Conclusion: Definitely not recommended. Poor quality (material and fit). No returns. Poor customer service. Cheap, but now I've paid $30 for an item I cannot wear...
Dear Archi B.
Thanks for your feedback.
We express our deep apology if you feel bad with our service.
We are trying to improve our items quality as well as our service.
Could you please advise the order number? We would check this situation into details.
Looking forward to your reply.
Best regards,
Yoins Team.
I received the completely wrong order from this site and instead of trying to make it right they want me to keep the wrong swim suit and buy Another at half price. When I sent them pictures of the swimsuit I ordered from this site and pictures of what I received they asked for a picture of my shipping label and I sent it to them AGAIN asking for an address I could return the merchandise to and have gotten ZERO response.
Dear Heather, we are so sorry for the mistake that we have sent you another item. So we were communicating with you via email about this. If you don't want the item, we are happy to resend the original one you have ordered. We have also emailed you about this, could you please check with the email? Please keep in touch with our customer service staff. Best regards, Yoins Team.
Easy to contact! I found literally no hurdles in contacting and moreover the person whom i was talking was really kind and helped me really well! Nice site
Dear shubhangi,
Thanks for your support for our service. (＾－＾)
We will try our best to offer you a better shopping experiences. There are some new arrivals in our website, hope you will like them.
Wish you a nice day.
Best regards,
Yoins Team
Gain trust and grow your business with customer reviews.
Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price.
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
Yoins was established in 2014 with the simple mission to give young people the opportunity to express themselves through high quality fashion at an affordable price. Here at Yoins, we believe that fashion is the best way to exhibit your individuality and uniqueness, which is why we work tirelessly to bring you the best new trends as soon as they arrive.
Dear Aline S,
We regret your inconvenience caused by the problem without any problems.
Actually, for the items sold, when placing an order, the restocking time is displayed on the website below the price. You may miss that information.
And if the recovery time is about the time of the website, we will send an email to notice the situation of the sequel and request a solution. But if the email does not answer more than 96H, we will first cancel the refund for Customers who avoid waiting too long. At the same time, the refund will also be settled. All data will be recorded in an email. For your order, before received your reply, you order has been canceled by system.
Sorry again for that problem, We are improving and will offer you a better service and shopping experience.
Thank you for your kind understanding.
Good day(*--*)
Yoins Team