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YOINS has a rating of 3.3 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality, and live chat. YOINS ranks 3rd among General Apparel sites.
4,344 reviews
Order processing requires patience to wait, but they ship quickly once that part is done. I always received my package before the estimated time of arrival, which is incredible and I received all the purchased items, without missing any. The clothes are cute and of good quality. I like that they have a website that is easier to navigate or buy on the go.
I make a 60$ order and it ship it to Greece from China without permission, cause the high taxes (125$ included 100$ of TNT courier costs) can't take it, also there are low quality thats why the low price. Refund? Not. They took it back and they kept my money!
Yoins straightened everything out and I returned what was too big and tried again with them and really was very happy with the tops I got. I will buy from them again.
Was promised to receive my order within 5-7 business days. After 2 weeks I finally got an email that one of the items I ordered was not in stock, and was not going to come back, so they hadn't send my order yet (by the way, this item in this size is still online now, more than a month after I have ordered it) I send them an email back that I should have had the close already, and really needed it as soon as possible as I was going to leave the country. Only got a short reply that it would still take 5-7 working days. Finally got it 4 weeks after I placed the order. All shirts are way to short and look horrible! (And no, I am not that tall, about 1.64m/5'4) and the earrings are broken. So went online, says I need to ask them for the return address, can be done via the chat. I am currently speaking to one of the employees, but he tells me he does not know the return address and I have to try again tomorrow. He works for the company and doesn't know the return address, excuse me?! I explained to him that my order arrived late and I was out of the country, so only have a few days left to send it back within the 14 days, but only got the reply that his colleague isn't here now and I will have to speak to him, and to see if it will reach them in time I have to contact my local post office, even though they send it so late! Good on you Yoins, waste of money and definitely not ordering again.
Dear Tamara, we are so sorry for all inconvenience caused. The return address has just been updated and the colleague who was talking to you is new to yoins. Also, When you are talking to him, it is on early morning, most of the staff were out of office. We have received your email, and then our customer service representative will communicate with you and offer you a proper solution. Sorry for the inconvenience again. Yoins Team.
I loved the dress, I loved the service. Super recommend it! My order arrived on time and as expected. I had a small incident, but the Yoins super service was super cool.
Dear Janaina R.,
Thank you for your recent five-star feedback about your order.
Your satisfaction is hugely important to us, and keeps us motivated to try harder for our customers!
Have a nice day.
Kind regards.
Polly
Several orders in a few months, very often satisfied!
Most? The low prices!
The site is well detailed and the artice generally corresponds to the photo.
I would continue to order on your site!
Dear Line,
Thanks for your support for our products and service. (＾－＾)
We will try our best to offer you a better shopping experiences. There are some new arrivals in our website, hope you will like them.
Wish you a nice day.
Best regards,
Yoins Team
Use this website if you plan to buy clothes and never return them. I bought two dresses. I used the size chart to make sure I got the right fit. I paid almost $30 in shipping to have two $30 dresses sent to me within 8 business days. One fit, the other was much larger than the sizing chart said it was.
It was quite easy to get an exchange approved. All I had to do was email them and ask for a medium in place of a large, and they sent me a return label. I asked for the return shipping to be paid for by them, no reply. Sent it back anyway (for $15, so now were at $45 in shipping for a $30 dress). AFTER I sent it back and emailed them proof of my return reciept, they emailed back and said "A refund for $34.95 has been processed, you should see it in 2-3 days". I replied and said that is not what we agreed upon, and I would have just sold the dress on my own if they weren't going to send me a new one. I have been emailing them for two weeks about this problem and every single email I get in reply just comes with "the dress is out of stock but will be back in a few days, here's a 15% off coupon". I keep saying cancel the refund and send me a dress when it is in stock, but for some reason they can't do that, and keep sending me the same stupid coupon.
I WILL NEVER BUY FROM HERE AGAIN. Which is unfortunate because I actually like the clothing.
Dear Kaylie V,
Thank you for shopping Yoins and we sincerely apologize for the inconvenience caused to you.
Have you solved the problem? If not, could you please send email to complain@yoins.com to us? Or could you please provide your order number or email address to us? So that we can contact you and solve the problem for you.
In addition, if the item is out of stock, we will advise the customer to ask for a refund so that you can reorder the other item which is in stock, instead waiting a long time. But it is just a suggestion.
Thank you for your feedback and we do our best to improve the service level, so that we can provide a good shopping experience for customers. If you have any assistance or suggestion, please feel free to contact us. Hope to hear from you again.
Kind regards
Iris
I ordered a dress and the dress was just like in the photo, loved the dress and fits well so i ordered another one with a different color, thanks a lot for a great service
Dear Gudrun F.,
Thank you for your compliment.
Yoins is the women's online clothes shopping, fashion clothing inspired by the latest fashion trends. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day!
Best regards,
Polly
I received another order, thanks to the store! All the things made me happy. THANKS to all employees, I received answers to all questions. Good luck to you!
Dear customer,
We are glad you are satisfied with our items. Your satisfaction is our biggest motivation. Have a nice day!
Best regards,
Yoins Team
I went and looked at reviews before I ordered and I saw some good reviews but mostly bad but I still took the chance. BUT DO NOT MAKE THE SAME MISTAKE I DID! I ordered a black top and a skirt. It took 2 months to get to me ( I live in the USA) and both items were low quality and way too small. I even ordered a size up from what I usually wear and it was still too small. I emailed yoins just asking for an exchange ( when I really would have preferred to return) they answered my emails twice which very broken English emails and not answering my emails. I emailed them three times in a row after they emailed me twice. No answer. Pretty much they aren't going to let me exchange and they didn't even bother to say no! AWFUL COMPANY! SAVE YOUR MONEY
Dear Cammy K,
Sorry to cause you some inconveniences. The delivery time depends on the country you live in and the shipping method you choose. It will usually take 7-25 business days in standard shipping, 7-12 business days in priority air mail and 3-7 business days in expedited shipping service after the package shipped, but the shipping time does not include weekends and public holidays. If you have not receive the package after the estimate date passed, please feel free to contact us, we will solve the problem for you.
If you noticed some quality problems in the item you received, we will take the responsibility and will offer you a refund or resend. We will appreciate it if you can send us(cservices@yoins.com) some pictures of the shipping label, external packaging and tag size of this item. Moreover, please state clearly if the package you received arrived intact or damaged, our service team will reply you within 24 hours, please do not worry. (*^__^*)
As for the size, could you please tell us if we sent the wrong size to you or the items just can not fit for your personal reasons? In order to offer a better guidance in the size, we shown the size data on the size button and you can notice it when you choose the size, so you can refer to the size data and compare your measurements(hips, waists, busts), then you can choose a proper size.
Please feel free to contact us if you have any problems or inquiries, we will try our best to assist you in solving them.
Wish you a nice day. (*^__^*)
Best regards,
Yoins Team
So I bought a few items from this company and got an email a week or so later saying one item was out of stock and if I wanted to wait for it to come back into stock or have a refund. I asked for a refund. I was told I had to wait 2 weeks for a refund which is ridiculous but I said ok. 2 weeks came and went and still no refund for the one item. I had to send numerous emails to get it but eventually I did. Then received the items which were the cheapest material and were awful quality and one even had a hole in the top so I asked to return the items. I then posted them back which cost me £8.50 and waited two weeks with no email acknowledging receipt of the items. I emailed numerous times asking when my refund will be issued and they repeatedly told me they have not received the package with the items. I then told them I had spoken to the courier company who confirmed the parcel HAD been delivered, once I told them this they then said oh yes we have received it now and will process your full refund (£55). Again, I had to wait two weeks, just as before two weeks came and went and stil no refund. I had to email again and again and again to find out what was going on and was fed a load of rubbish about the bank taking ANOTHER WEEK! By this point I'm completely fed up and want nothing more to do with this company. Eventually got my refund after three weeks of waiting so all in all this process took months to get my money back. I hope no one else has to deal with this company as I cannot believe they would behave in such way and hold funds which are not theirs! Will NEVER Be using this company again!
Dear Elle w.
Deeply sorry for the inconvenience caused, but the processing time of bank is normal, we can not do any thing for it.
Deeply sorry for the delay, would you please offer us your order id or the consignee name or the email address which you used for order? Maybe we can give you 100 points as compensation? Is it ok for you?
Welcome to contact us via: http://www.yoins.com/Yoins-Contact-Us-a-27.html if you have further question.
Best regards,
Yoins Team
I am very pleased with Yoins. Everything I ordered is good quality, afordable and fits perfectly. Also customer service is wonderful and really helpful. Will continue to order from Yoins
Dear Vedrana,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Yuki
I'm very satisfied with the clothes I received. Price & Quality is great and will order again, sure. Delivery-time was also fine - didn't have to wait for too long.
Dear Patricia R.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Polly
Still waiting for my order which I placed over a month again. Don't waste your time or money. Tons of other decent cheap websites out there with the same clothing items
Dear Melanie,
We are sorry to hear that you had a bad experience about shopping with us and we sincerely apologize for the inconvenience caused.
Due to the time difference between the countries, it takes 24 hours to reply to your request. And we are afraid that you maybe call us without the working time.We apologize that you have to wait, and we try our best to improve the service level.
We value our customer and hope that we can build a good communication with each other to solve the problem. Welcome to check the update status of your order at any time via email(service@yoins.com), the chat line(https://secure.livechatinc.com/licence/7243681/open_chat.cgi?
Groups=1) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday). Hope to hear from you again.
As you said, you saw the same item in different website, it totally shows the item is a hot selling one so that so many shopping website introduce that kind of products.And also, show that we always catching the fashion steps.
In addition. Some items are sole only in our website, and some are introduced from outside.
We are always working for a high quality with lower price items for every supporters.
Best wishes,
Yoins Team
Wasnt sure about ordering off an online site but glad i did. Clothes are of good quality and true sizing. Delivery was before date expected, now on my second order
Dear Suzanne,
Thank you for your comment.
We are glad to know that you have a good experience shopping with us. Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us.
Looking forward to your visit again.
Best regards,
Chanring
1st time buyer I just received my package it took like 2 weeks i was lil worry cuz i didn't receive a trackers number but i am soo happy i love my outfit i will deff be ordering more, Thank you
Dear Cathaleen,
Thanks for your order and feedback. We are very happy to hear that you like our products. We will provide more beautiful and high-quality products for you in future. (＾－＾).
As for the delivery time, international deliveries may take many days, and it will take 7-25 business days in standard air mail, 7-12 business days in priority air mail and 3-7 business days in expedited shipping service. The standard air mail can not be tracked. Hope you can understand.
If you want to receive your package earlier, we suggest you choose the faster shipping methods. (*^__^*)
If you have any problems, please let us know.
Wish you a nice day.
Yoins Team
A special thank to Mindy, very good service. She is extremely helpful and very professional. I had problems with my order and she certainly went the extra mile to give me a solution.
Dear Sylvie M.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Iris
I am wondering when my package is coming because i have paid for the priority air mail but i still havent got my package. So i dont thinks thats fair.
Greetings,
Sara Scholten
Dear sara s.
Usually form China to most countries needs 7-25 business days to arrive, would you please tell us your order id and the consignee name and your email address? We will check it for you.
Or you can contact us directly, we will give you the best solution in 48 hours.
http://www.yoins.com/Yoins-Contact-Us-a-27.html
Best regards.
Yoins team
I have ordered 2 playsuits I'm really pleased with them they fit as expected. When I wear them i always get asked where I got them from. The only negative is delivery is a little slow.
Dear Katie,
Thanks for your order and feedback. The international deliveries may take many days, and it also depends the country you live in and the shipping method you choose. Sometimes the shipping also will be affected by some unexpected reasons, such as bad weather.We have apeed up and optimize the shipping.
Thank your for your suggestion.
Wish you a nice day.
Yoins Team
My items from Yoins which I ordered a month ago are still pending as Processing. Why haven't they been shipped yet? A vey long wait without a reply from them to explain where my items are.
Dear emma h.,
We are sorry to cause you some inconveniences due to the out of stock.
Due to the hot sale time period, many of
The items were ordered and paid at the same time by several customers what caused stock limitation. The system will inform you that about the date of predicted restock, so that you can process your order reasonably. In addition, we describe the predicted date of the needs time to process the data, so that we can not inform you at the purchase time.
Due to the time difference between the countries, it takes 24 hours to reply to your request. If you have contacted us, we will respond you as soon as possible.We apologize that you have to wait, and we try our best to improve the service level.
Have a nice day.
Kind regards.
Yoins Team
Order number *******
DO NOT USE THIS COMPANY. It's a scam. Believe the reviews that tell you items never arrive. They charged my credit card and never sent anything. You cannot track your items.
Dear Susan Schaefer,
Thank you for your reply and sorry for the delayed delivery, and we will do our best to improve this issue.
We have sent a few emails to this email address (never******@gmail.com) to offer you a reasonable solution, but we have not received your response. Can you reply us in email and we will try our best to solve your issue.
We have sent you an email again and offer you a discount via this email and if you have any question, please reply us in the email.
Thank you for your patience and understanding.
Best regards,
Polly
It is my first time shopping here i got great customer service. The clothes are wearable like is not bad I personally dig it. Would definetely shop here again.
Dear Lisset,
Thanks for your feedback. Your support is our biggest motivation to improve us in every aspect. (*^__^*)
There are some arrivals for autumn, welcome to order again.
If you have any other further queries, please feel free to contact us.
Wish you a nice day.
Yoins Team
I want to say that I have never written a review about a company online ever!
I ordered almost $800 in clothing of which many items were on back order. Unlike reputable companies they take all of the funds immediately even though I finally received the last of my items on August 1 that I ordered in May. They do not inform you if the item is out of stock before you purchase... very unethical company.
Needless to say out of approximately 30 items 3 were acceptable... I actually like one dress. The rest were poor quality. One romper was even made backwards. One small is not to be treated as an equal to another small for a different piece of clothing. I am 5'7" 120 lbs and I couldn't even fit many items over my hips.
Returns:
I got on to the website to request my returns to realize I need to take and upload pictures. At the time the clothes were at my house and I was at work. It seems that every time I thought about it I was at work. Long story short I missed the 30 day return deadline by 1 day and was unable to return anything from the initial delivery.
Since the items are sent over an extended period of time I find it absurd that there is no exception to the 30 day return policy. I was out of town for a while when some of the items came in. Those items came in months after I ordered. I guess I am supposed to plan around their delivery time.
I am convinced they do because it is such a pain that many people just won't follow through or miss the deadline.
In the end I basically paid $800 for the one dress I liked.
Dear Lisa B.,
We are sorry to hear that this misunderstanding caused.
1. For back order, we are doing many promotional activities online and many of the items are hot sales. For these hot sales items, we show the expected dispatched date on your own account center so that you can be aware of the expected dispatched date. In addition, an informed email will be sent if your order has already exceeded the expected dispatched time. And we will provide several options in an informed email: wait within the restocking time, change the out-of-stock item to another similar one or refund the out-of-stock item to inform customers about this order status. If we didn't receive any response from our customers at a certain time, we will cancel the order and arrange a full refund first. Once again sorry for this inconvenience caused.
2. For return, we have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html
3. For size problem, if the size of the received item is not the same as the size measurement, we will be very grateful if you can show us some pictures of measurement on clothes. And we will responsible for the item if there is over 3cm/1.5 inch of size inaccuracy.
4. For the quality problem, we appreciate if you can send us some pictures of the external packaging, SKU numbers and problem part of received items. After all the information is confirmed, please feel free that we will provide you proper solutions.（We can arrange refund, resend or return with shipping free for the problem items with sufficient proof which will help us confirm the issue.）
Would you mind providing us the order number or the email address or your full name or tracking number to our yoins email address: cservice@yoins.com or via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 7:30 am to 10:00 pm GMT + 08:00 form Monday to Friday)?
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Thank you for your patience.
Kind regards.
Polly
I ordered three items on 8/8/16. One of the three items were pending for a pretty long time especially since the status of my other items said "shipped", so I messaged the company and then they finally informed me that the one item was sold out and refunded me. I asked one of the reps how can I track m order and she directed me to a website called "17Track". I go on that tracking website and it seemed very sketchy to me because I tracking my order on a website that 1. Can't give me any detailed information because they don't feel its their responsibility & 2. The website isn't a shipping company. The website claimed that my order was delivered on 8/24/16 by USPS but could not provide me a USPS tracking number to even know which to go to since I was home all day and did not get a delivery. I contacted Yoins and asked if they could provide me a tracking number for usps and they couldnt. They wanted me to go check out over 20 delivery offices in my area to figure it out knowing I need a tracking number. I documented all of the conversations and let the reps know and the all of a sudden I tracked my order the next day o 17Track and te stats went from "delivered" to "undeliverable and returning items to sender". I'm escalating this situation but to future customers BEWARE!
Dear Arakaj P.
Deeply sorry for the mistake, dear customer, would you please offer us your order id or the consignee name or the email address which you used for order? We will check it for you.
We have to inform you that if you choose standard shipping, there is no tracking number. Hope for your kind understanding.
Or you can directly contact with us via: http://www.yoins.com/Yoins-Contact-Us-a-27.html
Best regards
Yoins Team
I was ordering 3 items.
One of the item was not I'm stock, Sunny was really helpful.
See helpt me to change my order and showed me what was in stock.
Cant date to get my Xmas dress.
Dear Erna E.,
Thank you for your recent five-star feedback about our services.
Your satisfaction is hugely important to us, and keeps us motivated to try harder for our customers!
Have a nice day.
Kind regards.
Chanring
I absolutely love shopping here, its cheap and easy and deliveries are always imaculate and reliable. Only thing i would say is a lot of things are out of stock without warning.
Dear Millie,
We are very happy to hear that you like our products, and we will provide more beautiful and high-quality products for you in future. (＾－＾).
For the stocking problem, we sincerely sorry for your inconvenience caused by it.We have provided the stock condition of every item on the product detail package, in this way, you can know the if the item is in stock or out of stock when you choose the size. Please pay more attention to that parts as the restocking and out of stock items always need much more time to dispatch.In addition, If your order was a back order over 24H, we will email you to know that and ask for your solutions. Hope you can understand.
We are improving us and will create a better shopping experience for you. If you have any inquiries or problems, please let us know, we will try our best to assist you in solving them for you.
Wish you a nice day. (＾－＾)
Yoins Team
Had query on 2nd order re postage time. Parcel delivered within original time allocation (ordered 4/12, delivered 29/12) - despite previous parcel taking a week from order to receipt.
Dear Sue P.,
Thank you for your wonderful review.
We appreciate your trust on us. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Iris
Gain trust and grow your business with customer reviews.
Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price.
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
Yoins was established in 2014 with the simple mission to give young people the opportunity to express themselves through high quality fashion at an affordable price. Here at Yoins, we believe that fashion is the best way to exhibit your individuality and uniqueness, which is why we work tirelessly to bring you the best new trends as soon as they arrive.
Dear Bonnie B.,
Thank you for shopping Yoins and we are sorry to hear that.
We will refund any items that you are not completely happy with when you return it to us in saleable condition to our warehouse within 30 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
Please log into your account to click the button of " After sale " within 30 days and submit return application and we will reply within 24-48 hours. Please describe your problem and send us some photos of the defective parts, so that we can diagnose the problem quickly and provide you reasonable solution.
In addition, the pictures are necessary. We need to determine the problem, according to the pictures which you provided. So that we can give a reasonable solution about that and solve the issue as soon as possible.
We value our customers and hope that we can build a good communication with each other to solve the issue. Hope to hear from you again.
Kind regards.
Polly