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YOINS has a rating of 3.3 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality, and live chat. YOINS ranks 3rd among General Apparel sites.
4,344 reviews
Order processing requires patience to wait, but they ship quickly once that part is done. I always received my package before the estimated time of arrival, which is incredible and I received all the purchased items, without missing any. The clothes are cute and of good quality. I like that they have a website that is easier to navigate or buy on the go.
I make a 60$ order and it ship it to Greece from China without permission, cause the high taxes (125$ included 100$ of TNT courier costs) can't take it, also there are low quality thats why the low price. Refund? Not. They took it back and they kept my money!
Wrong size and I can't use for my xmas party very
Disapointed will not order again and on top they wanted to say i was wrong as i ordered x4 tops size L and x2 came size L and x2 size XL and they said it the same
I made order in Yoins one month ago. When I get it it was totally amazing. Two pair of earrings was so awesome and I wear it in many tipes of outfit. Totally love it!
The clothes are just like the picture, and the materials are really good, I love all the products I bought, the shipping took a little long time but it whort it
I bought a jumper from yoins when I got the product the material was very bad and cheap and sleeves were far to short. I message the company many times asking to exchange it for a bigger size and they didnt reply at the beginning. Took me over a week to get a answer and they insisted I would check the size before purchasing it, I would need to make sure what I have ordered was what I got and so on. After all this email I decided I had enough and asked for refund. Then things got worse they told me I would need to check the size again, so I told them the sleeve size is the same from size small to extra large and the product would not be suitable for me. They kept sending mail telling me to take foto, to measure the product and so on. After almost a month they told me to send it back to China via normal post office and it would need to be tracked parcel and I would not be allowed to use a carrier as such DHL, DPD and so on. The price to send it over post office is three times the price of the product. So I asked for a pre paid envelope to post it back which they denied. Up to now I havent got my money back. I havent received any apologies from yoins and also they havent publish the review I wrote about the product. This company is absolutely rubbish. Do not purchase from them unless you want to waste money.
Dear daniela p.,
We are sorry to hear that you had a bad experience about shopping with us.
If you are not satisfied with the items you received, we can arrange to exchange or refund. Please log in the link (https://www.yoins.com/index.php?com=customer&t=orderList) within 30 days to submit return application and we will reply within 24-48 hours. Please describe your problem and send us some photos of the defective parts, so that we can diagnose the problem quickly and provide you reasonable solution.
All the steps above are needed to confirm the information about your order to avoid the unnecessary misunderstanding. About the size issue, if you find the size of the product is different from the details showed on the website, please take and send photos of the measurement to us, we will charge if the error is over 3cm. Moreover, there is a size guide on our website to share some tips to help you choose the right size on YOINS. You can refer to the link, https://www.yoins.com/Yoins-Size-Guide-a-46.html.
For any further assistance or necessity do not hesitate to contact us. Hope to hear from you again.
Best regards,
Yoins team
Ordered 6 weeks ago. 1st. Back ordered, OUT OF STOCK. 2nd. No tracking. 3rd. Theres no way to reach these ppl to talk to them. 4th. No tracking updates. I have no idea where my blouse I ordered is right now. 5th. IM WONDERING IF THIS PLACE IS REALLY FAKE. THEY TOOK MY MONEY OK. HEARD NOTHING SINCE. I MAY LOOK FURTHER INTO WHAT THIS PLACE IS ALL ABOUT. ITS NOT FAIR TO THE CUSTOMER, AND DEFINITELY NO WAY TO RUN A BUSINESS, IF IT REALLY DOES EXIST. VERY CUTE CLOTHES, BUT ARE THEY JUST CATALOG PICS THEIR TRYING TO LURE PPL IN ON. ONCE YOU PAY, THEYLL SAY ITS OUT OF STOCK, AND YOULL NEVER RECEIVE ANYTHING. OUT OF THE MONEY AND NO MERCHANDISE.?
Dear Debbie B.,
Thank you for notifying us of your complaint. We hope you can gave us a chance to explain:
Sorry for Your order has been delayed due to the stocking problems.
Due to the hot sale time period, many of the items were ordered and paid at the same time by several customers what caused stock limitation. In order to improve this issue, we show the expected dispatch date on each item page and the payment completed page. So that customer can calculate the estimated date of the restock and process their order reasonably. And we also will provide several options for costumers: wait for restock, change the out of stock item to another similar one or refund the our of stock item. If we didn't receive any response form customer in a certain time, we will cancel the order and arrange a full refund. Sorry again for your inconvenience caused by the stocking problems.
In addition, we are also upgrading customer service to reduce the misunderstanding caused by this case. The customer will check the estimated shipping date on their account after the order is successful.
We are working hard to improve the service level and provide a good shopping experience for customers. If you need any assistance, please feel free to contract us.
Hope to hear from you again.
Best regards,
Polly
$#*! this company it's been almost a month since I haven't receive my package I am so pissed off at this company I will never order nothing from the company again
Dear Keyanna s.,
Thanks for your order. We are sorry to hear that you are not satisfied with the your purchase.
The delivery time depends on the country you live in and the shipping method you choose for your order. It will usually take 7-25 business days in standard shipping, 7-12 business days in priority air mail, 3-7 business days in expedited shipping service. International deliveries may take some days, hope you can understand.
Could you please send your order number to us(cservice@yoins.com)? We will halp you to track your order and will offer you a proper solution if you can not receive your package, we will arrange the refund or resend for you, please do not worry about it.
We are sorry for the inconveniences caused by the delays. We will take the responsiblity and will provide the best solution for you, please do not worry.
Wish you a nice day.^_^
Best regards,
Yoins Team
Update. Yoins have asked me to mend the clothes and they offer a 10% discount for when I next order. Since when do you buy new clothes that need mending?
Thanks for your order *******.
About the SKU*******, would you pls mend it and keep the clothes then we provide a 10% discount coupon that you can use at the next shopping time.
And about the SKU*******, Would you mind to buy a tie string by yourself and we arrange a half refund to you?
And for the other 2 sweater, if you want to sent back and for a full refund, maybe you need to pay for the return shipping cost by yourself.
IF you can pay it, we can provide the address to you and you can consult your local post office about the shipping costs.
Waiting for your answer.
Best regards,
Zoe
I ordered what looked like lovely jumpers. I received creased jumpers that looked like they had been worn. The material is very flimsy. The fit is very poor. One size fits all! One top is so tiny it just fits my sister who is a size 8. I'm a size 12 and the size 14 jumpers ordered don't fit. They are tight and massively to short.
Dear Michaela r.
Sorry for the quality and size problem. Please kindly send the photo/video evidence to http://www.yoins.com/Yoins-Contact-Us-a-27.html and we will offer you the best solution in 48 hours.
Best regards.
Yoins team
Received and item which was too big and the customer service was brilliant so helpful with quick reply and offered to resend out the item for me in the correct size would deffinetly order again:-)
I ordered items almost a month ago now. After 2 weeks i asked in the chat why they havent been sent. The perso replied saying they couldnt send it because one item was in nack order however the item will be in, in 4days. I was give options to split my order but my shipping on the last item wouldnt be priority. So i figured whats 4more days. Sure enough 5 days later i get an email saying now that its goingto be longer and now another shirt is out of stock now. They couldnr give me an answer why the date changed and why items they said they jad before are now going out of stock. When i purchases and went through checkout no where did it say these items were out of stock. Now they have split my order but nothing still hasnt been shipped. I would rather spend my $80 something dollars somewhere else and know i am actually going to be sent my items. Will not purchase again.
Dear Jodi L,
Thank you for shopping Yoins and we are sorry to hear that.
Due to the hot sale time period, many of the items were ordered and paid at the same time by several customers what caused stock limitation. We do our best to improve this issue, and we describe the predicted needs time on the page.So that the customer can calculate the estimated date of the restock and process their order reasonably.
Depending on what you described, it may be that when you wait for the restock, another product in your order is also out of stock.We sincerely apologize for the inconvenience caused to you. For the back order, you can prefer to wait, exchange or cancel the out of stock items.
We value our customers and hope that we can build a good communication with each other to solve the issue. Hope to hear from you again.
Best regards,
Iris
3 dresses ordered, one of the size 6 dresses is more like a size 10 with the waist upward being baggy, i cant get a smaller size because that is the smallest size, the guide said it fits a smaller bust than mine which n real life is huge. Another dress fits ok, but the material is bad quality and gathers around the waist. The final one, i loved how it looked on the website but when i looked at the size guide it suggested a 6, yet when i looked at the guide of the specific dress the size 6 seemed too small, so i ordered a size 10 which had the same bust and waist guide as mine, i was shocked to see how big it was when it came, it was big enough to fit my mum (which isnt her style) and shes a few sizes bigger than me. DONT ORDER FROM IT, THE GUIDE IS TERRIBLE.
I've ordered some clothes for my holiday but then I realised that the orderd is not gonna come before my holiday so I've decided to cancel it, I've wrote an email and I had email back with 24hours saying that my order is cancel and I'll get my money back :)
Dear Daria P.,
We are sorry to cause you some inconveniences as the order can not arrive before your holiday. As the international deliveries may take some days, we suggest you place the order earlier in order to wear the beautiful clothes to enjoy your holiday. (*^__^*)
There are many beautiful dresses for summer, if you like them, welcome to order again.:)
Wish you a nice day.
Best regards,
Yoins Team
I ordered it took over 2 weeks when told 5 days the items are no good I need to return there is no return slip
Where do I return the items to get a full refund?
Dear Amanda B.,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html
Please log into your account on the computer to click the " After Services " button within 30 days of receipt and submit return application and then we will reply to you within 24-48 hours. Please describe your problem and send us some photos of the defective or different parts, so that we can confirm the problem quickly and provide you with reasonable solutions.
If above process is difficult for you, then you can offer us order number or the email address or your full name or tracking number and describe the problem in our yoins email address: cservice@yoins.com or via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 7:30 am to 10:00 pm GMT + 08:00 form Monday to Friday).
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Polly
YOINS, GREAT QUALITY, CUSTOMER service attention to every order, keeps u in touch on all details of your order I luv it and amazing pricea, deals always and offers ALWAYS customer service always so nice n sweet n kind helpful BEYONG a doubt. YOINS HAS ALL U NEED N MORE. Sincerely Lia. S
Dear Lia S.,
We are very glad to receive your wonderful message. It is highly appreciated for your grand supports to us and your recognition of our products. Your recognition is our biggest motivation and the greatest affirmation of our work.
We hope to be with you in the future, and we will do our best to provide the best service and more beautiful and high-quality products for you in the future.
Have a nice day!
Best regards,
Polly
I reieved my item very quickly sadly it wasn't what I ordered and I wasn't happy with what I recieved so i contacted after sales live chat and spoke to Ada who was really helpful recieved a full discount inside 24hrs
Dear Margaret h.
Thank you for your comment.
We are glad to know that you have a good experience shopping with us. Sorry about the wrong item, and we will do our best to improve this issue. Thank you for your feedback and understanding.If you have any assistance or need, please feel free to contact us.
Looking forward to your visit again.
Best regards,
Olivia
I had a little trouble figuring out the return process for items I wanted to return, but was very helpfully guided by Mindy in the livechat service. I love the items that I did keep.
Dear E B.,
Thank you for your comment.
We are glad to know that we have solved your problems in time. We will continuously upgrade the quality of products and services. If you have any assistance or need, please feel free to contact us. We will be pleased to help you at any time.
Looking forward to your visit again.
Best regards,
Chanring
The worst online shopping experience I've ever had.
They sent me the wrong item and never replied to my emails,
Products used:
Shoes
I ORDERED 4 TOPS IN NOVEMBER ON 13TH, EXPECTED DELIVERY DATE WAS 22ND DECEMBER. THE ORDER WAS FOR MORE THAN 50USD. IT WAS MORE THAN A MONTH STILL WAITED PATIENTLY. I GOT A MAIL TELLING IT IS DELIVERED, IT STILLS SHOW IN TRANSIT FOR 36 DAYS. I THINK IT'S A SCAM AND GOING TO REPORT IT IN THE BANK AS FRAUDULENT.
Dear Aiswariya,
Thank you for shopping on Yoins and we are really sorry for all the inconvenience caused.
Our website(www.yoins.com) is reliable and legitimate. We show all the policies and details on our website. You will receive an email sent by our system automatically to confirm whether you have received the order. And if you have not got the parcel yet, please contact us for aftersales service. Here are some contact points: https://www.yoins.com/Yoins-Contact-Us-a-33.html
We apologize for this delay in shipping. As holiday approaches, the amount of order is huge, which may cause a slight delay in shipping. We have consulted the courier to deliver the parcels as soon as possible. And we will offer a partial refund for you as compensation.
Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Yuki
The clothes I received are great, everything was just as the measurment. They fit perfectly, just as I excpected and even more beautiful. I love them a lot! :)
Dear Frosina,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. We will try our best to provide better service to our customers. Hope you visit again.
Have a nice day!
Best regards,
Yuki
My worst experience! I ordered 4 dresses on 8th December; after few days I saw that two of the dresses I ordered were out of stock so I emailed yoins and they told me there will be a re-stock on the 24th December. When I checked again one of the articles was different from the one I ordered! The pic on the website changed and they substitute the dress that I ordered with a similar one with the same code! RIDICULOUS! At that point the items were already shipped and I could not do anything about it. I finally received the 4 items the 2nd week of January. None of them looks like the pictures on the website. The quality is DISGUSTING, the white dress is transparent and another dress is size M instead of S which means I should be double me to fit in. I WILL NEVER EVER BUY AT YOINS AGAIN. It's a big joke of false thieves and I have never felt more angry and disappointed about an order online. AVOID!
Dear Lupish,
Thanks for your shopping on our site.
You have mentioned that the pictures are different on the same product page, it might because we've re-uploaded a new set of photos of the product, which are closer to the object.
Yoins is responsible for all the orders and customers, if you do not like the items you receive from us, you can read the return policy on the help center of our site. Http :// www.yoins. Com/Yoins-Returns-a-20. Html
About the situation of the quality and size problem in orders, there's the clear return principles and methods on our return policy.
You can send the photos of the items you have received from us to show the problem with SKU sticker and shipping label to cservice@yoins.com.
We'll confirm the details about the problem in your order and provide reasonable solutions for you via email in 24 hours after we receive your email.
Yoins is glad to help all our customers.
Looking forward to your email and best regards.
Yoins Team
I purchasrd my order on 9/3 and its still oder processing its been 3weeks cant believe order is still processing its not even shipped yet... this is fraud
Dear Hayley w.
Sorry for the delay, would you please offer us your order id or the consignee name or the email address which you used for order? We will check it for you.
And you can contact us directly: http://www.yoins.com/Yoins-Contact-Us-a-27.html
Best regards.
Yoins team
I ordered one shirt in Pakistan and they delivered on expected date. Nice material and great service
Dear Quratulain,
Thank you for choosing YOINS. We will continuously upgrade the quality of products and services. We are looking forward to your next visit. All the staffs in YOINS wish you a happy life and a good mood every day!
Look forward to serving you again!
Yours Sincerely,
Chanring
I received a used defective pair of sandals with no response from 3 emails. Poor quality poor after sales service don't waste your time or money here
Dear Robyn,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We are sorry to hear about the complaint about no response as we always reply to our customer's email within 24 hours. Please kindly check your email which left on Yoins account to find our email. (Please check the trash bin either, sometimes the email may appear in there).
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html
Due to hygiene reasons, we cannot offer refunds on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visible defects.
For the quality problem, we appreciate it if you can send us some pictures of the external packaging, SKU numbers and problem part of received items. After all the information is confirmed, please feel free that we will provide you proper solutions.（We can arrange a refund, resend or return with shipping free for the problem items with sufficient proof which will help us confirm the issue.）
Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday. We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Yuki
I need to return some items that they were wrong size, I have emailed them few times and no reply. Anybody can help me out please?
Dear Derly,
So sorry for the delay reply.As now is weekend, you email will be reply on next working days. Normally, our team will reply your email within 24-48H.
Please do not worry about. For the return of wrong size. Would you mind show us some pics of the eternal packaging and SKU sticker? If possible, also the pics of the Tag size of the item you have received.We will provide you a proper solution for you after the information is confirmed.(service@yoins.com)
Thanks for your kind understanding.
Looking forward to your kind reply.
https://www.yoins.com/Yoins-Contact-Us-a-33.html
Wish you a nice weekends.
Yoins Team
I wanted to cancel one item from my order and they made it very easy at the help desk contact was made by email
Dear Kikka C.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
Gain trust and grow your business with customer reviews.
Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price.
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
Yoins was established in 2014 with the simple mission to give young people the opportunity to express themselves through high quality fashion at an affordable price. Here at Yoins, we believe that fashion is the best way to exhibit your individuality and uniqueness, which is why we work tirelessly to bring you the best new trends as soon as they arrive.
Dear Sonia R.，
We are sorry to hear the misunderstanding caused.
According to the European and Asian sizes different the size you choose in fact may be different from the size on the item's label. To avoid the situation of misunderstanding, we provide this information on the website before you order.The specific garment size will be shown when you just click the size button on each item page. Moreover, there is a size guide on our website to share some tips to help you choose the right size on YOINS. You can refer to the link, https://www.yoins.com/Yoins-Size-Guide-a-46.html.
In addition, if you find the size of the product is different from the details showed on the website, please take and send photos of the measurement to us, we will charge if the error is over 3cm.In addition, you also can log in YOINS account on the computer(My Account—View Orders) to submit return or exchange application, we will reply within 24-48 hours.
Hope to hear from you.
Best regards,
Yoins team