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YOINS has a rating of 3.3 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality, and live chat. YOINS ranks 3rd among General Apparel sites.
4,344 reviews
Order processing requires patience to wait, but they ship quickly once that part is done. I always received my package before the estimated time of arrival, which is incredible and I received all the purchased items, without missing any. The clothes are cute and of good quality. I like that they have a website that is easier to navigate or buy on the go.
I make a 60$ order and it ship it to Greece from China without permission, cause the high taxes (125$ included 100$ of TNT courier costs) can't take it, also there are low quality thats why the low price. Refund? Not. They took it back and they kept my money!
I wanted to cancel one item from my order and they made it very easy at the help desk contact was made by email
Dear Kikka C.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
They were really helpful and we immediately found a solution as an item could not be delivered. Thanks a lot for the good support!
Dear Nicole S.,
Thank you for your good review.
If you have any other problem, welcome to contact us: http://www.yoins.com/Yoins-Contact-Us-a-27.html and we will offer you the best solution in 48 hours.
Best regrards.
Yoins Team
Depart de chine! Patientez un peu! Send to china Keep Calm!
Satisfaite aussi de mon produit belle ligne, grandeur Parfaite mais le tissus est tres transparent tenant compte du rapport qualite prix je le recommanderais a nouveau
Im satisfy with my clothes, beautifull! Just tissus transparent but quality and price is good, i will recommend it again
Dear andy b,
Thanks for your support. We will offer more beautiful and high-quality products in future. (＾－＾)
If you like our products, welcome to order again.(*^__^*)
Wish you a nice day.
Yoins Team
I'm very satisfied with Yoins! It was my first time buying clothes here, but it came without any damages. Material is nice and sizes are as expected.
Tip for consumers:
Use measurement table, because sizes are the same as it is written here.
Products used:
Dress, skirt.
Dear customer,
We are glad you are satisfied with our items. Your satisfaction is our biggest motivation. Have a nice day!
Best regards,
Yoins Team
Pay for what you get, the dresses are good quality but thin fabric. Had excellent response time and customer service as one of my dresses didn't fit
Its junk save your money. Took a month to receive my package and the clothes are horrible. I will most likely throw in the trash.
Dear Michele C.
We are sorry to hear that.
We will refund any items that you are not completely happy with when you return it to us in salable condition to our warehouse within 14 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
About the details of shipping term, we describe on the website: https://www.yoins.com/Yoins-International-Deliveries-a-9.html.
If the delivery time exceeds the date which we promised, please contact us and we will provide a reasonable solution to you. Please don’t worry.
Best wishes,
Yoins Team
Its nothing like what I saw in the photo, very disappointed it took 4 weeks for delivery and to return costs more than the order
Dear Heidi M.,
We are sorry to hear that you are not satisfied with our product.
If you are not satisfied with the items you received, we can arrange to exchange or refund. Please log into your account to click the button of " After sale " within 30 days and submit return application and we will reply within 24-48 hours. Please describe your problem and send us some photos of the defective parts, so that we can diagnose the problem quickly and provide you reasonable solution.
We do our best to provide a good buying experience for customers. If you have any assistance or need, please feel free to contact us. Hope to hear from you again.
Kind regards.
Iris
It took forever to get to me and half the order is wrong. I expect a refund asap or I'll contact my credit card.
Dear Karen B.,
Thank you for shopping Yoins and we are sorry to hear that.
If you are not satisfied with the items you received, we can arrange to exchange or refund. Please log into your account to click the button of " After sale " within 30 days and submit return application and we will reply within 24-48 hours. Please describe your problem and send us some photos of the defective parts, so that we can diagnose the problem quickly and provide you reasonable solution.
We value our customer and hope that we can build a good communication with each other to solve the problem. Hope to hear from you again.
Kind regards.
Iris
Thank you for the dress. Although I experienced some delay due to this festive season your service was impeccable. I now received my order.
Dear Miriam C.,
Thank you for your comment.
We are glad to know that you have a good experience shopping with us. Sorry about the delay delivery, and we do our best to improve this issue. Thank you for your feedback and understanding.If you have any assistance or need, please feel free to contact us.
Looking forward to your visit again.
Best regards,
Iris
Dresses are super cute and good quality. Fit is as expected and shipping comes exactly when they tell you. Will continue to order from them.
Dear Michelle W.,
We are very glad to receive your wonderful message. It is highly appreciated for your grand supports to us and your recognition of our products. Your recognition is our biggest motivation and the greatest affirmation of our work.
We hope to be with you in the future, and we will do our best to provide the best service and more beautiful and high-quality products for you in future.
Have a nice day!
Best regards,
Polly
I received a used defective pair of sandals with no response from 3 emails. Poor quality poor after sales service don't waste your time or money here
Dear Robyn,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We are sorry to hear about the complaint about no response as we always reply to our customer's email within 24 hours. Please kindly check your email which left on Yoins account to find our email. (Please check the trash bin either, sometimes the email may appear in there).
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html
Due to hygiene reasons, we cannot offer refunds on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visible defects.
For the quality problem, we appreciate it if you can send us some pictures of the external packaging, SKU numbers and problem part of received items. After all the information is confirmed, please feel free that we will provide you proper solutions.（We can arrange a refund, resend or return with shipping free for the problem items with sufficient proof which will help us confirm the issue.）
Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday. We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Yuki
Loved my jumper wear it often. Arrived in good time. Very happy with the product and the size. Will definitely use this website again.
Dear Karen S.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Polly
Delivery before the expected date. Products just as I had expected, good fit.
Very pleased. Would certainly order again and recommend to friends.
Dear Carol S.,
We are very glad to receive your wonderful message. It is highly appreciated for your grand supports to us and your recognition of our products. Your recognition is our biggest motivation and the greatest affirmation of our work.
We hope to be with you in the future, and we will do our best to provide the best service and more beautiful and high-quality products for you in future.
Have a nice day!
Best regards,
Polly
Customer service is great, really helpful and they always got back to me after few hours.
Clothes are lovely and definitely good value!
Sizes are smaller than expected well compared to clothes in UK but other than that great quality and will be definitely ordering again
Dear Danielle B.,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
For the size, Our size is a little different from your size. So you need to check the detailed data of every size below it, If the detailed data is suitable for you. Then it is OK.
Here is the link to size guide: https://www.yoins.com/Yoins-Size-Guide-a-46.html?utm_source=Sns&utm_medium=fb_service&utm_content=eve
We are glad to hear that you are satisfied with our quality. If you have any problems with the order and product, please feel free to contact us and we will do our best to solve it for you! If we have any deficiencies, we also welcome your remarks. We will take an open mind and strive to create a 100% satisfaction service to you.
Have a nice day.
Kind regards.
Polly
I spoke with sunny in regards to my order. Very efficient and great customer service provided. Thank you very much for your help
Dear Lindsay B.,
Thank you for taking time talking with us and hope you enjoy shopping here.
Your support is highly appreciated and is our big motivation.
We look forward to doing more businesses with you. Have a nice day.
Best regards,
Yoins-Fannie
Super fast service and helped me change sizes no problem - have had a few items from here and really happy with quality :)
Dear Joanne H.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Polly
I loved the service!
Very helpful and quick!
So thank you very much Bradley for your help! (I've made a mistake in size)
Dear Anastasia L.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
I recommend this online store for your purchases, you will definitely not regret it, the price corresponds to the quality, a huge choice!
Dear customer,
We are glad you are satisfied with our items. Your satisfaction is our biggest motivation. Have a nice day!
Best regards,
Yoins Team
Excellent service and attitude to customers, thank you for your patience and help in placing the order, delivery came on time as agreed
Dear customer,
Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services.
Have a nice day!
I love shopping on Yoins reasonably priced goods and very stylish. Would thoroughly recommend them. And extremely helpful if you have a query
Tip for consumers:
It's fairly straight forward
Products used:
Tops, dresses and accessories
Delayed delivery dates
I do not want to deal with you again. Never
Always make false appointments... This is not good for business
Dear Bader,
Thank you for shopping on Yoins and we are sorry to hear the shipment delayed.
Because the shipping delays could be affected by the bad weather condition, customs issue, strikes, transports, public holidays and many other inevitable issues. But please rest assured that we will try our best to help you sort it out.
If you do not receive your order within the specified time, we will provide you with acceptable solutions.
Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Grace
I ordered 2 tops. The sizes run a little big. The customer service was excellent and had no problem returning 1 item.
Dear Mary F.,
Thank you for your comment.
We are glad to hear that you are satisfied with our service. If you have any problems with the order and product, please feel free to contact us and we will do our best to solve it for you! If we have any deficiencies, we also welcome your remarks. We will take an open mind and strive to create a 100% satisfaction service to you.
Have a nice day.
Kind regards.
Polly
Gain trust and grow your business with customer reviews.
Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price.
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
Yoins was established in 2014 with the simple mission to give young people the opportunity to express themselves through high quality fashion at an affordable price. Here at Yoins, we believe that fashion is the best way to exhibit your individuality and uniqueness, which is why we work tirelessly to bring you the best new trends as soon as they arrive.
Dear nana n.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly