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YOINS has a rating of 3.3 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality, and live chat. YOINS ranks 3rd among General Apparel sites.
4,344 reviews
Order processing requires patience to wait, but they ship quickly once that part is done. I always received my package before the estimated time of arrival, which is incredible and I received all the purchased items, without missing any. The clothes are cute and of good quality. I like that they have a website that is easier to navigate or buy on the go.
I make a 60$ order and it ship it to Greece from China without permission, cause the high taxes (125$ included 100$ of TNT courier costs) can't take it, also there are low quality thats why the low price. Refund? Not. They took it back and they kept my money!
They do not offer returns. They tried to get me to buy more and pay for 50 percent of something I don't want.
After posting my review, Yoins refunded my order in full. I am pleased with this solution. The items I did buy were nice and as expected
Dear REBECCA H.,
Thank you for shopping Yoins and we are sorry to hear that.
Due to the parcel arrived at local and was delivered by the local post office or local courier, there are some irresistible factors. But please don't worry, we will try our best to help you sort it out.
If you do not receive the goods until the due date, we can offer you a full refund of your order, or we can immediately send a replacement order for free.
We have informed customer service to contact you to deal with this matter, please do not worry.
We value our customers and hope that we can build a good communication with each other to solve the issue. Hope to hear from you again.
Kind regards.
Polly
My order never arrived and they said. I can get a 60 percent refund. Or pay an extra 40 percent to get it refunded. Terrible company
Tip for consumers:
Just dont
Products used:
Shirts
Dear customer,
Thank you for choosing Yoins and we apologize for any inconvenience caused.
Due to insufficient information, and in order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Would you please contact us at vipservice@yoins.com?
Best regards,
Yoins Team
This is the first time that I have used your shopping store. I am very pleased with the products and would certainly recommend you to everyone.
Received part of order quickly advised of out of stock item. Online chat very helpful. Great prices. Items ordered were true to size and good quality
Dear Julie,
Thank you for your comment.
We are glad to know that we have solved your problems in time. We will continuously upgrade the quality of products and services. If you have any assistance or need, please feel free to contact us. We will be pleased to help you at any time.
Looking forward to your visit again.
Best regards,
Chanring
Sunny was very helpful & provided a quick outcome. He looked into the matter & gave me options as soon as possible. Amazing service. Thank you
Dear neeti p.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
I ordered a sweater received it in less time that was told and the fit and quality was perfect. Already have 3 more items to order
Dear Rav D.,
Thank your for your comment.
We are happy to know that you are satisfied with our products. Your approval and support are the biggest source of our progress.And we will provide more beautiful and high-quality products for you in future.
We look forward to your visit again.
Best regards,
Yoins team
I ordered 4 sweaters from yoins.com and paid expedited shipping so I could receive them for my save the date pictures. I purchased them October 8th, as of October 31st, still no items received. The items had to be restocked but when I purchased them, there was nothing signaling they were out of stock. Oh and if only half of your order is out of stock, don't expect them to ship your stuff separately unless you request it. Even then they will keep your expedited shipping! I paid $26 for expedited shipping on 4 sweaters. I will only receive 2 of them because I cancelled the rest of the order due to frustration. They informed me I will not be refunded the expedited shipping because they shipped it expedited on October 26th! Expedited shipping is 5-8 business days! What's to keep them from claiming everything is out of stock just to keep your entire expedited shipping fee? They say it's based on the weight of the products, well I'm only receiving half of the order, the weight was decreased and still nothing! How convenient! I wish I could give them 0 stars! I will not order from here again.
Dear Michelle K,
We are sorry to hear that you have a bad shopping experience from our company.
Due to the hot sale time period, many of the items were ordered and paid at the same time by several customers what caused stock limitation. The system will inform you that about the date of predicted restock, so that you can process your order reasonably. Moreover, we describe the predicted date of the needs time to process the data, so that we can not inform you at the purchase time.
In addition, we cannot modify the status of customer’s order at will until we get the permission.Or the system will split the available items and refund the out-stock items automatically if the shipping date which we promised was delayed.
We sincerely apologize for the inconvenience this has caused you. For any further assistance or necessity do not hesitate to contact us.
Kind regards.
Yoins Team
It was really nice that they could understand their mistake and send the object as soon as possible.
Thanks for the great service, fast shipping and great quality
I recommend your store to all my friends
Dear customer,
Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services.
Have a nice day!
Quick and easy from the other end
Sunny was wonderful help
Everything was resolved in a few minutes..
Dear Hayley W., thank you for your comment. We are glad to hear that we help you solve the problem. Please feel free to contact us again if there are any further questions and information. Thank you. Have a nice day. Atlee
Thought 3 dresses and they have arrived today all fit perfectly and are lovely so pleased
Deffo recommend
Dear Debbie,
Thank you for choosing YOINS. We will continuously upgrade the quality of products and services. We are looking forward to your next visit. All the staffs in YOINS wish you a happy life and a good mood every day!
Look forward to serving you again!
Yours Sincerely,
Chanring
Bradley was very helpful and kind. I didn't get any trouble when I asked to return/exchange my order. I will certainly shop from YOINS again!
Dear Lori T.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
I had a issue with my order but the customer service with Ada was excellent.
Thank you very much. (Cant wait to receive my items)
Dear Fedhia B.
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Iris
I have not received the order I placed on 10/09... it is now 12/06 and its still somewhere in the mail with no email update.
Dear Angelica S.,
We are sorry to hear that.
In this case, could you please check your junk mail, maybe the notification inform emails has been range as the advertising emails. If you still cannot find the notification email, could you please contact us via email(service@yoins.com), the live chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 from Monday to Friday) to check your order? If you contact us via chat line or call us, please pay attention to the working time to avoid the unnecessary misunderstanding.
In addition, you also can check the status of your order according to the path,”My account-View order-Order status”.
For any further assistance or necessity, please do not hesitate to contact us.
Hope to hear from you.
Kind regards.
Yoins Team
I am so impressed with the quality and accuracy of my order, and how fast it was processed! I will definitely be using them again!
Thank you! I received my package, I am very satisfied, my expectations were met, the clothes are of good quality, and everything fit in size
Dear customer,
We are glad you are satisfied with our items. Your satisfaction is our biggest motivation. Have a nice day!
Best regards,
Yoins Team
To start off. Do not believe any review you read on the Yoins official website. They review and only post ones that make them look good. I posted a very honest review of how terrible it is and it was never posted and I got a notification saying it will be posted when it has been reviewed and approved.
Lets start with the date I placed my order: April 11th.
# of business days for delivery (as advertised): 7-20
Day my order said that it had shipped: April 15th.
# of days it has been: It will be 20 days today (May 15th)
Now this would all be fine if my order didn't say it was still in CHINA! The status of my delivery has not been updated on the tracking site since April 19th. It says it has arrived in Ghanzou, China and low and behold... has not moved in 4 weeks.
The only answer I can get from Yoins customer service is that my order is in transit and not to worry. Well I placed this order for a trip I am taking on May 18th and I still have no idea where or when it will arrive.
I will absolutely never be ordering from yoins again... and I advise you do not waste your money either.
Dear Katy F.,
We are sorry to hear that you are not satisfied with the purchase from us. We will check if the review is for that item you ordered and then it will be approved, then the review will be posted. Please do not worry about that.
The delivery time depends on the country you live in and the shipping method you choose for your order. After the package shipped, it will usually take 7-25 business days in standard shipping, 7-20 business days ship to US, 7-12 business days in priority air mail, 3-7 business days in expedited shipping service. Hope your kind understanding.
Sometimes, the logistic information may not be updated after it exported until it arrives in your local post office. We suggest you contact your local post office if you have not receive the package within the estimated time, we will investigate it for you and will offer you a refund or resend if the address is correct, we promise we will help you solve the problem.
Please feel free to contact us if you have any inquiries or questions, we are happy to assist you in solving them.
Wish you a nice day. (*^__^*)
Best regards,
Yoins Team
All the reviews with 5 stars are fake, company takes your money, and sees how hard you want to work for it back, if your lucky enough to get it
Dear Sara,
Thanks for your choice on our shopping site.
We feel deeply sorry for the inconvenience caused by the problem of your shopping with us.
All our sales department, carriers and customer service are keeping are striving to improve the quality and effectiveness of service.
We do not mean we're perfect, but the feedback and comments which are filled with starts are the best proof our hard work.
Of course, your complaint is also the power that can make us better and better.
About the problem of your order, could you mind give us more details with your order number that we can follow your case?
Here're all our contact methods:
Customer Email: cservice@yoins.com We are on live 24/7
Live Chat: We are on live 24/7
Phone: 00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
Yoins is glad to help all our customers.
Looking forward to your reply.
Best regards,
Yoins Team
I purchased an items from YOINS on April 19th then I received a bogus tracking number first and sent an email to customer service. Then they sent me another email attached with again bogus (cannot find) tracking number for the 2nd time. The third time they sent me an email they stated that I should be receiving my items BEFORE MAY 15TH. I waited patiently, apparently it's nearly a month now and I still haven't recieved my items. Then I received the last email prior to May 15th asking to be patiently wait again for ANOTHER 20-25 days! You kidding me? JUST PLEASE GIVE ME MY MONEY BACK. I WANT A FULL REFUND SINCE I NEVER RECEIVED THE ITEMS AND PAID IT FULL.
THIS IS GOING TO BE THE VERY FIRST AND LAST TO ORDER AND WILL NEVER RECOMMEND THIS COMPANY TO ANYONE, PERIOD!
Dear Shyrel J.
We are sorry about the delay.
In this case, could you please contact us and provide your order number to us? You can find the order number in your Yoins account-”view orders”. So that we can check for you. You can try the bellowing way to contact with us:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
In addition, you can also check the status of your order according to the path, ”My account-View Order-Order status”.
Hope to hear from you.
Best regards,
Joshy
Great product! Fast shipping! The store is always very helpful and delivers a nice high quality product.
Very easy online purchase. Products as described. Arrived in a timely manner. Excellent customer service. Excellent product.
Yoins have the Excellent customer service. I will keep on ordering more stuff. I love their dresses.
Dear Navpreet K.,
Thank you for your comments and support on YOINS. We are most happy when our services and products are recognized by you! Looking forward to your next visit!
Have a nice day!
Best regards,
Polly
My order took nearly a month to arrive and it's very difficult to find out how to return an item that is not suitable
Dear J H.,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html
Please log into your account on the computer to click the " After Services " button within 30 days of receipt and submit return application and then we will reply to you within 24-48 hours. Please describe your problem and send us some photos of the defective or different parts, so that we can confirm the problem quickly and provide you with reasonable solutions.
If above process is difficult for you, then you can offer us order number or the email address or your full name or tracking number and describe the problem in our yoins email address: cservice@yoins.com or via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 7:30 am to 10:00 pm GMT + 08:00 form Monday to Friday).
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Polly
I had great experience. Sunny was very helpful, on chat service Its the second time I have business with them, and was perfect. Thanks
Dear Maria W.,
Thank you for your recent five-star feedback about our service.
Your satisfaction is hugely important to us, and keeps us motivated to try harder for our customers!
Have a nice day.
Kind regards.
Polly
Gain trust and grow your business with customer reviews.
Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price.
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
Yoins was established in 2014 with the simple mission to give young people the opportunity to express themselves through high quality fashion at an affordable price. Here at Yoins, we believe that fashion is the best way to exhibit your individuality and uniqueness, which is why we work tirelessly to bring you the best new trends as soon as they arrive.
Dear customer,
Thank you for choosing Yoins and we apologize for any inconvenience caused.
Due to insufficient information, and in order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Would you please contact us at vipservice@yoins.com.
Best regards,
Yoins Team