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YOINS has a rating of 3.3 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality, and live chat. YOINS ranks 3rd among General Apparel sites.
4,344 reviews
Order processing requires patience to wait, but they ship quickly once that part is done. I always received my package before the estimated time of arrival, which is incredible and I received all the purchased items, without missing any. The clothes are cute and of good quality. I like that they have a website that is easier to navigate or buy on the go.
I make a 60$ order and it ship it to Greece from China without permission, cause the high taxes (125$ included 100$ of TNT courier costs) can't take it, also there are low quality thats why the low price. Refund? Not. They took it back and they kept my money!
Their return policy states that you can make a return within 14 day for any reason if you are not completely satisfied, good luck! Their products are shipped poorly packaged and with no invoice, no return forms, nothing. If you want to make a return you have to email their customer service, they took 8 days to get back to me, it has now been 10 days since they have been in touch and they simply DO NOT DO RETURNS! I have ordered so many items on line and I have never been interrogated they way they treat you. They want to exactly why the return, in my case it just looks cheap, loose and terrible on, so they want me to just exchange for another size, take pictures of it on me and send to them so they can judge whether or not it is the right size, are you kidding me?
Unfortunately I am now dealing with Paypal to get my money back, what a hassle,
DO NOT BUY FROM THIS COMPANY! Oh, and if you are allowed to make a return you have to pay shipping to China, costs almost as much as the item, what a waste of time, energy and money, never again.
Tip for consumers:
DON'T BUY FROM THIS COMPANY!
Beutiful clothes. Good quality, good prices and fast shipping. Excellent service by Yuri.
Thank you YOINS
Dear Daniela,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. We will try our best to provide better service to our customers. Hope you visit again.
Have a nice day!
Best regards,
Grace
Excellent online store with qualified staff, help with the selection and ordering, reasonable prices, fast delivery
Dear customer,
Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services.
Have a nice day!
We need more collection for kids, scarves, underwear, tops, dresses, and be more clear for the sizes. Thank you
Dear Zinab A,
Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services.
Have a nice day!
Best regards,
June
I have ordered from yoins and always receive my orders at the time they say and as they appear on thevpicture sizes are very close..
Dear Alice M.,
We are happy to know that you are satisfied with our products. Your approval and support are the biggest source of our progress. We prepared many beautiful clothes for the winter. We are looking forward for your visit.
Have a nice day!
Best regards,
Yoins team
Firstly, when my order arrived the items were either quite different to the images provided on the website, and/or the sizings were off. For instance a size 10 playsuit being a 'large' on the label and being absolutely huge! Another size 10 ordered, this item a bikini and it being absolutely tiny!
All items are of poor quality, in material and make. I thought this website was too good to be true, and it really was!
Secondly then, on trying to contact Yoins customer service team to request a return address and a full refund for the items, I have not heard anythhjng back. I have emailed, used the online help form and tried to use the online chat (on which an advisor is either 'not available' or I get put on a wait for 25 minutes which never goes down - this service is advertised as '24 hour support'), I haven't had any luck.
In my experience so far I would strongly advise people to stay away from Yoins. The items aren't as advertised and they make it extremely hard to return items - if I was them I wouldn't want the items back either! But appalling customer service nethertheless. I wouldn't even give them 1 star.
Dear Charlotte,
We really feel sorry for hearing that.
As for the sizing problem, it may because of the different dimension standard. Therefore, we've noticed on the products's page. Did you notice that when you ordered?
As for the quality of products, we've described the material of items.If you don't like the material, we are really sorry for that.
As for our customer service, we have related regulation to force the staff to reply timely.It's a rare situation.In this case, could you tell us your order number? We will check for you.
Looking forward to your reply sincerely.
Best wishes,
Yoins Team
Thanks for being a reliable shop! All the clothes I bought suit me perfectly, and the quality is really good! I am sure I will come back!
Dear Anna H.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Polly
The items are fabulous, the prices and coupons are amazing too, i'm a little upset my order was delayed and i wont have it on time tho
Dear Christiane,
We are so happy to hear that you satisfy with our products, also we have to apology for the delay shipping.
As for the delivery time, international deliveries may take many days, and it will take 7-25 business days in standard air mail, 7-12 business days in priority air mail and 3-7 business days in expedited shipping service. We always trying our best to ship the item to every customer much earlier. But sometime the shipping was affected by some unexpected reasons. Such as the bad weather, storm, stock problem, Parcel stacking, etc.
Hope you can understand.
If you want to receive your package earlier, we suggest you choose the faster shipping methods. (*^__^*)
If you have any problems, please let us know.
Wish you a nice day.
Yoins Team
I'm scared for the shipping take more than 5-8 days when i need my dress in 10 DAYS! And that the dress you be a knock off
Dear jadyn,
Thank you for taking time to leave a review.
Yoins clearly states on each item page the processing time of each product. The time it takes for you to receive your package will be the processing time plus the shipping time. The shipping time is 5-8 working day which is not include the weekends and holidays.
If you have any other further queries about the item, please feel free to contact us.we will do out best to assist you.
https://www.yoins.com/Yoins-Contact-Us-a-33.html
Best regards,
Yoins Team
Excellent service! They were very helpful and understanding when I had to exchange an item. Very friendly and quick responses with emails.
Dear Michelle S.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
The only issue was the delivery time which almost impossible to not expect an extended wait time. Other than that it's great.
I saw a lot of items that were parallel to my style and decided to give YOINS a chance.
They were what I was looking for.
Dear customer,
Thank you for choosing Yoins.
Due to different regions and transportation methods, transportation time is different. Here are more details about the shipping time: https://www.yoins.com/Yoins-International-Deliveries.html
If you have any inquiries, please do not hesitate to contact us at any time. Would you please contact us at vipservice@yoins.com?
Best regards,
Yoins Team
Excellent communication Bradley!
I will be ordering more merchandise in the near future as I was very pleased with the service provided
Dear Tina,
Thank you for your recent five-star feedback about our services.
Your satisfaction is hugely important to us, and keeps us motivated to try harder for our customers!
Have a nice day.
Kind regards.
Chanring
Certain sizing not as mentioned in details. Too big for asians even for XS. Otherwise Yoins is prompt in keeping delivery updated.
Dear Zarina A., thank you so much for your sharing. About the size, please click on the 'Size Button' on each product page. If the measurement inaccuracy is over 3cm or 1.5 inch, we will responsible for it. Please feel free to contact us if you meet this issue. And we advise customers check size guide before place an order: https://www.yoins.com/Yoins-Size-Guide-a-46.html. We hope we can help you. Atlee
Bought a few items now and love them! So different! Nothing like the clothes in the stores! Loved every item I've bought.
Dear Sylvia,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We will try our best to provide better service to our customers. Hope you visit again.
Have a nice day!
Best regards,
Grace
Easy to navigate site but it does repeat some of the same tops instead of showing one style with the color options.
Saw a top several times that I really liked.
I liked the styles of them
Dear customer,
We apologize for this inconvenience.
We will inform our developers of the search system. Thank you very much for your feedback.
If you have any inquiries, please do not hesitate to contact us at vipservice@yoins.com
Best regards,
Yoins Team
Easy to navigate site but it does repeat some of the same tops instead of showing one style with the color options.
Saw a top several times that I really liked.
I liked the styles of them
No tracking number but you took my payment. I'm still waiting on my order. States should of arrived today and still nothing
Dear customer,
Thank you for choosing Yoins and we apologize for any inconvenience caused.
Due to insufficient information, and in order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Would you please contact us at vipservice@yoins.com.
Best regards,
Yoins Team
Great service from Bradley :) quick and easy response. Was able to answer my questions and fix my issue in a timely manner
Dear Killy-Ann B.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
Fast delivery, good quality for a good price, the clothes fit perfectly. Colours are the ones I imagined would be. Highly recommended.
Dear Stefania P.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Polly
Absolute rubbish, bought dungarees & they look nothing like the photo, colour & quality completely different & very cheap looking. Dont buy
Dear Debra S.,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We will refund any items that you are not completely happy with when you return it to us in saleable condition to our warehouse within 30 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
If you think the items are different from the pictures, please take and send us some photos to show it. We will take the responsibility after we diagnose the problem. The photo should be distinct to see the problem.
In addition, the pictures are necessary. We need to determine the problem, according to the pictures which you provided. So that we can give a reasonable solution about that and solve the issue as soon as possible.
Would you mind show us the order number and the email address or your name you entered in the yoins.com account? cservice@yoins.com
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 7:30 am to 10:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Hope to hear from you again.
Best regard,
Polly
I love the clothing, still waiting for my order, but the people are very helpful and friendly, I would shop here again
I Love shopping with Yoins. It does take awhile to get your items but it is well worth the wait now that I am use to it. Signed a lifetime customer.
Dear Patricia N,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Polly
Bradley needs a BIG RAISE...
He was friendly and very helpful and assist me with everything and also proof.
You need more people like him...
Dear veronica o.,
Thank you for your detailed comment.
We are glad to know that you are satisfied with our service. Thank you for your chance to communicate with us and your feedback.We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Iris
Fannie was the best, very efficient and helpful service received! Thanks again Fannie, looking forward to buy something from YOINS
Dear Amanda P.,
Thank you for your positive comment. Your encouragement will keep us moving forward. We sincerely hope that we’ll have more chances to serve you.
Have a nice day.
Kind regards.
Polly
Buyer Beware*** I placed an order for multiple items all showed as in-stock with the exception of 1 item on backorder. I ended up getting the back ordered item first and still haven't received any of the 20 items that were supposed to be in stock. Now all of a sudden they're back ordered even more. I ordered them, with an awareness of the shipping window, for a specific event... which will now not happen since they were not in stock as stated and not shipped out.
The 1 dress i did receive is garbage. It is not the same item from the photo. The photo shows a black lace dress with nude lining. The dress i received is basically lingerie. Its just the lace, without any lining so your entire boob is showing. Its completely different than whats photographed and the false advertising is way beyond anything acceptable. You expect items to look better on models, but this isn't even the same item! Its literally a different dress. Different material, without a lining, and ridiculously poorly made.
The stuff on their site is cheap, but it's cheap for a reason. And they don't take those photos... they 'borrow' them from popular online photographs. So what you're getting is not what you're seeing.
Don't expect much help when you e-mail them because with the language barrier you can't get any clear answers to your inquiry. And the return policy is set up to ensure you don't try to return anything!
If you're going to make a purchase from them don't expect much. Don't expect accurate shipping windows, or honesty about in stock & not in stock. Don't count on helpful customer services and most importantly don't expect to receive anything remotely close to the images you're looking at. If you want what you see in the photos... shop full price on a real (legit) website, this site is for cheap imitation with sub-par materials copying the images, but if you're on a budget and can't afford the real thing. Then maybe you'll be okay with that.
Dear Rachel,
We are sorry to cause you some inconveniences due to the out of stock. Could you please offer us your order number? We tried our best to search your order information with your name, but it didn't work.
If there is no stock issue on your order, we will ship your order within 24-48 hours. Apologize again and we will ship your order as soon as possible once they restocked. Or we can offer a refund or exchange for the out of stock items, could you please tell us which one do you prefer?
If you think the item you received is not like the picture, please don't worry about it, we will take the responsibility and offer you a resend or refund. We will appreciate it if you can tell us if we sent the wrong item to you or the style just not like the picture. We will also appreciate it if you can send us some pictures about the shipping label, external packaging and tag size of this item. We promise we will solve the problem for you.
Yoins is a legit and reliable shopping site in China, please do not worry about it.
Looking for your reply and wish you a nice day,
Yoins Team
Horrible services. I tried to reach the customer services to help me fix the form of payment. I was told that I had to help myself
Dear customer,
We apologize for this inconvenience.
Please check link above to see payments：https://ys.ggood.vip/V4yS
If you have any inquiries, please do not hesitate to contact us at any time. Would you please contact us at vipservice@yoins.com？
Best regards,
Yoins Team
Gain trust and grow your business with customer reviews.
Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price.
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
Yoins was established in 2014 with the simple mission to give young people the opportunity to express themselves through high quality fashion at an affordable price. Here at Yoins, we believe that fashion is the best way to exhibit your individuality and uniqueness, which is why we work tirelessly to bring you the best new trends as soon as they arrive.
Dear Kathi M, we are so sorry that we replied you a little late. The reason is that we have a Chinese New Year vacation before. Normally we reply within 48 hours. Otherwise, The reason we asked for the reason why you want to return the items is that we need to take a record and try to improve the items in the future. Yoins Team.