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YOINS has a rating of 3.3 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality, and live chat. YOINS ranks 3rd among General Apparel sites.
4,344 reviews
Order processing requires patience to wait, but they ship quickly once that part is done. I always received my package before the estimated time of arrival, which is incredible and I received all the purchased items, without missing any. The clothes are cute and of good quality. I like that they have a website that is easier to navigate or buy on the go.
I make a 60$ order and it ship it to Greece from China without permission, cause the high taxes (125$ included 100$ of TNT courier costs) can't take it, also there are low quality thats why the low price. Refund? Not. They took it back and they kept my money!
Great website, great material and great service in case of doubts, however I am going through problems of delivery with the second product.
Sunny was amazing! Very helpful!
There were items that were out of stock but sunny helped me swap them! Very satisfied customer. Thanks
Great variety & prices. I ordered 8 items & was happy with them all. Sizing was perfect as well as quality of clothes.
Prices & variety
Dear customer,
We are glad you are satisfied with our items. Your satisfaction is our biggest motivation. Have a nice day!
Best regards,
Yoins Team
It has taken a week to get a returns address for Yoins to be able to return items. That was all I wanted.
Dear Lynn S.,
We are sorry to hear that you are not totally satisfied with our products.
We will refund any items that you are not completely happy with when you return it to us in salable condition to our warehouse within 14 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
If you find any quality problem with your purchase, please take and send us some photos to show them, so that we can make a record for you and process the issue for you better.We need to confirm the details before you return your order.In order to avoid more unnecessary misunderstanding in future. May be our services are not very thoughtful so that cause the inconvenience to you.We sincerely apologize for that.
Hope to hear from you again.
Kind regards.
Yoins Team
Waiting over a month for my order. Keep getting the royal run a round. Refund my money and save me the aggravation already.
Dear Janet f.,
Thank you for shopping on Yoins and we are sorry to hear the shipment delayed.
Because the shipping delays could be affected by the bad weather condition, customs issue, strikes, transports, public holidays and many other inevitable issues. But please rest assured that we will try our best to help you sort it out.
If you do not receive your order within the specified time, we will provide you with acceptable solutions.
Would you mind providing us the order number or the email address or your full name or tracking number to our yoins email address: cservice@yoins.com or via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 (7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday)?
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Chanring
I placed an order 2 months ago and still have not received my shoes. I have emailed twice and no one has responded.
DearTeresa H,
Thank you for shopping on Yoins and we are sorry to hear the shipment delayed.
Because the shipping delays could be affected by the bad weather condition, customs issues, strikes, transports, public holidays, and many other inevitable issues. But please rest assured that we will try our best to help you sort it out.
If you do not receive your order within the specified time, we will provide you with acceptable solutions.
Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
June
The dresses that i bought are so cute and exactly like the pictures.
The were really helpful in changing the shipping address and replacing one item.
Dear Dalia D.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Polly
Fantastically quick service and excellent quality for very reasonable prices. Very satisfied customer.
Dear Lianne B.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Iris
My title says it al. On the site it says that they shipped it a month ago... but I never got anything. Don't order on yoins!
Dear Ellis,
Thanks for your order on our site.
It usually takes 7-25 working days to deliver parcels to their destinations via standard shipping or airmail, 7-12 working days via priority direct mail and 3-7 working days via expedited shipping service.
If you can not receive your parcel in delivery estimated time, you can feel free to contact us and give us your order number.
We are glad to help you track your parcel and provide solutions for you.
Here're all our contact methods:
Customer Email:cservice@yoins.com We are on live 24/7
Live Chat: We are on live 24/7
Phone: 00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
Sorry for the inconvenience caused by the delay of delivery and looking for your message.
Best regards,
Yoins Team
Fast and friendly service. Easy communication. Thanks! Easy process to buy from, a very wide variety & choose & so easy to return, which is free!
Dear customer,
Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services.
Have a nice day!
Service and delivery time was pretty good. Just 1 of the 5 items ordered felt very cheaply made and sizing was inaccurate for the 1 item.
Liked clothing in ads.
Looked beautiful on the models.
Dear customer,
Thank you for choosing Yoins and we apologize for any inconvenience caused.
Our size is International Size, and you can find the 'size Reference' in the product link, Click to view size Conversions chart, and you will find the right size for you. Due to insufficient information, and in order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Would you please contact us at vipservice@yoins.com?
Best regards,
Yoins Team
My order took ages to come, my clothes wasn't what I expected as I couldn't wear them. The customer service people were very nice though
Very good customer service and very helpful. Haven't seen items yet but cent fault how helpful they are
Dear Belle S.,
Thank you for your comment.
We are glad to hear that you are satisfied with our service. If you have any problems with the order and product, please feel free to contact us and we will do our best to solve it for you! If we have any deficiencies, we also welcome your remarks. We will take an open mind and strive to create a 100% satisfaction service to you.
Have a nice day.
Kind regards.
Polly
Great service, always friendly, and beautiful things. Thanks for everything and for the kindness! Keep it that way!
Dear Marie M.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
I was having issues with my products and Bradley has been extremely helpful with my order. Thank you
Dear Amy W.,
Thank you for your positive comment. Your encouragement will keep us moving forward. We sincerely hope that we’ll have more chances to serve you.
Have a nice day.
Kind regards.
Polly
I ORDERED AND THEY CHARGED MY ACCOUNT AND THEN THEY CANCELLED MY ORDER. I'M NOW GOING THROUGH MY BANK AND REPORTING FRAUD ON THIS COMPANY AND TRYING TO GET MY MONEY BACK! DON'T ORDER FROM THEM.
Dear Adriana C.,
We are sorry to hear that this misunderstanding caused.
We will transfer the money back to your original account if we cancel your order. And the refund will pass two steps in the process, our website and issuing bank.One of the key reasons that a credit card refund takes as long as it does is the number of steps involved in the refund process. Please pay attention to your account.
If you still can not check the refund after the date which we promised, could you please contact again? We will check that for you. Anything will be clear after a good communication. You can contact us via email(service@yoins.com), the live chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 from Monday to Friday). If you contact us via chat line or call us, please pay attention to the working time to avoid the unnecessary misunderstanding.
For any further assistance or necessity do not hesitate to contact us.
Best regards,
Yoins team
Customer service is always to provide you quick answer and very friendly. Ordering was very easy and fast.
Over a month of waiting for a piece of garbage. Luckily the other item was out of stock or I would of ended up with two pieces of unwearable crap. DO NOT BUY FROM THEM.
Dear Frances F.,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html
For the quality problem, we appreciate if you can send us some pictures of the external packaging, SKU numbers and problem part of received items. After all the information is confirmed, please feel free that we will provide you proper solutions.（We can arrange refund, resend or return with shipping free for the problem items with sufficient proof which will help us confirm the issue.）
Would you mind providing us the order number or the email address or your full name or tracking number to our yoins email address: cservice@yoins.com or via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 (7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday)?
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Polly
The shipping service is perfect and the items are good.The customer service is also top notch. I am pleased with my order
Dear Saheed,
Thank you for choosing YOINS. We will continuously upgrade the quality of products and services. We are looking forward to your next visit. All the staffs in YOINS wish you a happy life and a good mood every day!
Look forward to serving you again!
Yours Sincerely,
Chanring
Beautiful dress, after 14 days I received the dress. Good quality I am very happy with it. The e-mails were answered equally
Dear Ilse G.,
Thank you for your recent five-star feedback about your order.
Your satisfaction is hugely important to us, and keeps us motivated to try harder for our customers!
Have a nice day.
Kind regards.
Polly
New clothes for used prices. As long as you are patient with the shipping times, you will be satisfied with your purchase.
Dear customer,
Thank you for your recent five-star feedback about our services.
Your satisfaction is hugely important to us, and keeps us motivated to try harder for our customers!
Have a nice day.
Kind regards.
Yuki
I highly recommend the overall buying experience with Yoins. I am a new customer and look forward to more shopping with Yoins.
Dear allison t.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Iris
Vast selection of products. Quality products at a fair price. Quick order processing and shipping. Very pleased with my order and experience!
Sunny is very kind and Thanks for quick reply. :) chat service was very useful and helpful for me. Have a nice day
Dear Ji Y.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
They were very helpful and replied to my questions and try to solve the issue, Is a good team to deal with it, thanks a lot and keep it that way
Dear Irena T.,
Thank you for your comment.
We are glad to hear that you are satisfied with our service. If you have any problems with the order and product, please feel free to contact us and we will do our best to solve it for you! If we have any deficiencies, we also welcome your remarks. We will take an open mind and strive to create a 100% satisfaction service to you.
Have a nice day.
Kind regards.
Polly
Gain trust and grow your business with customer reviews.
Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price.
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
Yoins was established in 2014 with the simple mission to give young people the opportunity to express themselves through high quality fashion at an affordable price. Here at Yoins, we believe that fashion is the best way to exhibit your individuality and uniqueness, which is why we work tirelessly to bring you the best new trends as soon as they arrive.
Dear Rachel U.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. We will try our best to provide better service to our customers. Hope you visit again.
Have a nice day!
Best regards,
Chanring