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YOINS has a rating of 3.3 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality, and live chat. YOINS ranks 3rd among General Apparel sites.
4,344 reviews
Order processing requires patience to wait, but they ship quickly once that part is done. I always received my package before the estimated time of arrival, which is incredible and I received all the purchased items, without missing any. The clothes are cute and of good quality. I like that they have a website that is easier to navigate or buy on the go.
I make a 60$ order and it ship it to Greece from China without permission, cause the high taxes (125$ included 100$ of TNT courier costs) can't take it, also there are low quality thats why the low price. Refund? Not. They took it back and they kept my money!
The delivery time was to much but the service and the attention was very Efficient and kind, i love my dress :) thank you
Always when I contact the service, they answer straight.
The customer service is very nice and they help if there is any issue
They take your money and don't send the order. They send emails with links to follow your order, but the link goes just direct to their product site.
A good selection of excellent quality goods with an excellent and large selection, delivery on time, thanks for the promptness and quality service
Dear customer,
Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services.
Have a nice day!
All the items I have ordered have been delivered and in a reasonable time. The only negative I have is the sizing can be deceiving.
Dear nancy g.,
Thank you for your comment.
We are glad to know that you have a good experience shopping with us.
Sorry for the inconvenience caused by the sizing, and we do our best to improve this issue. Please note that the most effective way to choose your size is to take your measurements and compare them to the detailed sizing chart that we have provided to the right of the product photo. This will help you pick what size is best for your body type.
Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us.
Looking forward to your visit again.
Best regards,
Polly
Dress was delivered as expected. The order was split but both dress arrived plus minus at the same time. Dress fitted as stated in measurements.
Dear Eva J.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Polly
Shorter delivery than expected, 6 working days. Overall quality good, 4 out of 6 items have the expected quality.
Dear Alexandra B.,
Thank you for your recent five-star feedback about your order.
Your satisfaction is hugely important to us, and keeps us motivated to try harder for our customers!
Have a nice day.
Kind regards.
Polly
I ordered a few clothes and it turns out there was a misunderstanding were the stock online wasn't correct, so I had to wait a long time for the package. This wasn't a problem for me so I let them send the available clothes and waited for the others. Then there was another delay and at that point I canceled the order. Yoins sended me a few hundered point for the misunderstanding and apologized. When I didn't receive the one article that was allready send to me, they were again very understanding and helpfull. After transporting the article overseas it went missing. A few weeks later the package suddenly came in, but by that time Yoins had refunded the article. I though they should know that I received the article that was refunded for me. They let me have it! In the end I didn't buy anything, since everything was refunded, got a few hundred points and a free dress! But what I most love about Yoins, the models have curves and the clothes are available in larger sizes too. So for me, a girl with a butt and breasts, that doesn't fit in a size 36 and needs a little larger, this site gives me a really good impression of the natural fall of the garment on girls like me. Beautiful clothes, good quality and awesome service!! I'll be back!
Dear Anouk v.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Polly
Thanks sunny 5 stars -you helped me with all my queries and answered all my questions quickly and efficiently
Dear Blanka c., it is our honor to help you solve the problem. Please feel free to contact us again if there are any other needs, please feel free to contact us. Thank you. Have a nice day. Atlee
I'm very pleased with the site, I had a problem with the parcel and I answered quite quickly. Recommended!
Dear Sasha F.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Iris
Got answers asap about my shipping and shipping status. Super and quick service and will for sure order again.
Dear Thorunn F.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Iris
Great service. Query dealt with very quickly. Bradley provided very good service and has great customer skills.
Margaret Finch
Dear Margi F.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Iris
Sunny was very helpful and fast when I needed to change my jumper size. Very polite and efficient. That was my very first time I ordered online.
Dear Zsofia H.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us. We will try our best to provide better service to our customers. Hope you visit again.
Have a nice day!
Best regards,
Chanring
The service was great. I ordered few items and everything was great quality. Every clothing I ordered fits me perfect. I will definitely recommended.
I can't thank Bradley enough for helping me do an exchange on my order. Can't wait to receive my order.
Thank you again Bradley
Dear Claudia M.,
Thank you for your comment.
We are glad to hear that you are satisfied with our service. If you have any problems with the order and products, please feel free to contact us and we will do our best to solve it for you! If we have any deficiencies, we also welcome your remarks. We will take an open mind and strive to create a 100% satisfaction service to you.
Have a nice day.
Kind regards.
Polly
Bradley was super nice and help me a lot... thank u so much to be so helpfully... wish u nice day and stay so nice as u are
Dear tatsjana G,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Iris
I ordered the 'same' coat from Zara &Yoins, the 2 coats arrived from the same shop. It was a red anorak
I experienced good service from the customer service representative on live chat.They fixed the issue I was having.
Dear Megan M,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Iris
Beautiful location high service and also a very wonderful, high quality and price is very appropriate products. Thank you very much
The clothes have great quality and the purchase information was very clear and always available. Im very satisfied!
Products used:
Tops
I was happy with my order, the reception time was short and the package conforms to my expectations.
The dress I ordered was nothing like the picture. It had thick foam padding and the whole dress was crappy
Dear Paloma H.,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We will refund any items that you are not completely happy with when you return it to us in saleable condition to our warehouse within 30 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
If you think the items are different from the pictures, please take and send us some photos to show it. We will take the responsibility after we diagnose the problem. The photo should be distinct to see the problem.
In addition, the pictures are necessary. We need to determine the problem, according to the pictures which you provided. So that we can give a reasonable solution about that and solve the issue as soon as possible.
Would you mind show us the order number and the email address or your name you entered in the yoins.com account? cservice@yoins.com
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 7:30 am to 10:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Hope to hear from you again.
Best regard,
Polly
I bought the floral wing sleeved dress. It is so beautiful & the quality of the material is excellent. Its beautiful on & so comfy.
Dear Anneliza H.
Thank you for your compliment.
Yoins is the women's online clothes shopping, fashion clothing inspired by the latest fashion trends. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day!
Best regards,
Iris
Great clothing store with great merchandise and a great selection, affordable prices and fast shipping, thanks for the great service
Dear customer,
Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services.
Have a nice day!
Thank you to the staff of the site for the quick shipment of the order.The goods are intact. Well packed. Quickly delivered.
Gain trust and grow your business with customer reviews.
Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price.
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
Yoins was established in 2014 with the simple mission to give young people the opportunity to express themselves through high quality fashion at an affordable price. Here at Yoins, we believe that fashion is the best way to exhibit your individuality and uniqueness, which is why we work tirelessly to bring you the best new trends as soon as they arrive.
Dear Ann-Kristin B.,
We are sorry to hear that.
If there is an out of stock item in your order, we will inform you via email.Is that the out-of-stock notification email which you have received? The link is just for your convenience to check which item is out of stock.
You can check the status of your order according to the path,”My account-View order-Order status”. In addition, you are welcome to contact us at any time to check the latest status of your order via email(service@yoins.com), the live chat ( https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 at 9:00 am to 6:00 pm GMT + 08:00 from Monday to Friday.If you contact us via chat line or call us, please pay attention to the working time to avoid the unnecessary misunderstanding.
Hope to hear from you.
Best regards,
Yoins team