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YOINS has a rating of 3.3 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality, and live chat. YOINS ranks 3rd among General Apparel sites.
4,344 reviews
Order processing requires patience to wait, but they ship quickly once that part is done. I always received my package before the estimated time of arrival, which is incredible and I received all the purchased items, without missing any. The clothes are cute and of good quality. I like that they have a website that is easier to navigate or buy on the go.
I make a 60$ order and it ship it to Greece from China without permission, cause the high taxes (125$ included 100$ of TNT courier costs) can't take it, also there are low quality thats why the low price. Refund? Not. They took it back and they kept my money!
Great clothing store with great merchandise and a great selection, affordable prices and fast shipping, thanks for the great service
Excellent customer service. Solve your questions quickly and solve your requests very quickly. Besides his clothes are cute and modern
Dear Dafne F.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
Love my blouse the color is amazing and the fit is right on point! Love the way it fits and very comfortable and affordable
Dear Anna H.,
Thank you for your compliment.
We are thrilled to hear such good feedback. Yoins is the women's online clothes shopping, fashion clothing inspired by the latest fashion trends. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day!
Best regards,
Iris
Was everything perfect the order and the size. I like your professional. Was my first order for this I order again
Dear Aldiona,
Thanks for your supporting. We will also advantage every aspect, and welcome any suggestions^-^.
Have a nice weekend!
Yoins Team
I ordered 3 dresses took my money and never received my dresses had to contact Paypal to get my money back
Dear Del W.,
We are sorry to hear that this misunderstanding caused.
Due to the hot sale time period, many of the items were ordered and paid at the same time by several customers what caused stock limitation. The system will inform you that about the date of predicted restock, so that you can process your order reasonably. In addition, we are describe the predicted date of the needs time to process the data, so that we can not inform you at the purchase time.
After the hot sale time and the vacation period, lots of mail piling up.We do our best to clean up the backlog of emails.If you have contact us, we will respond you as soon as possible.
We sincerely apologize for all the inconvenience this has caused you.
Hope to hear from you again.
Kind regards.
Yoins Team
Great Customer Service! Sunny was great and answered my question quickly and resolved my issue! Thank you Sunny!
Dear Kelsey R,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Iris
The quality of the clothing is great. The prices are great for the quality you are receiving. I recommend yoins.
Dear Ursula,
Thank you for your comments and support on YOINS. We are most happy when our services and products are recognized by you! Looking forward to your next visit!
Have a nice day!
Best regards,
Yuki
Thanks for the good and polite communication with customers, the attitude is at the highest level, the quality is good, the choice is wide
Dear customer,
Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services.
Have a nice day!
During the chat they were very friendl, and helpful.
Ada solved my problem immediatelly and thanks to her I could ask all my questions
Dear Csilla K.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
Perfect quality customer service, excellent customer service, everything is top notch, clothes quality is good, delivery is fast
Dear customer,
Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services.
Have a nice day!
First of all, i dont know why everybody has bad comments on this. I orderd mine and its PERFECT! Perfect fit, fabric.! Me encanta!
Dear Tatiana m,
Thanks for your order and feedback. We are glad to know that you like the products in our website. Your support is our biggest power to improve. We will try our best to create a better shopping environment for you. (*^__^*)
Wish you a nice day.
Best regards,
Yoins Team
Thank you very much, for the quick work of sellers, for efficiency and understanding! Thank you very much!
Shorter delivery than I expected. Awaiting few more items.
Highly recommend. Will order again with yoins.
Dear Danielle m.,
We are very glad to receive your wonderful message. It is highly appreciated for your grand supports to us and your recognition of our products. Your recognition is our biggest motivation and the greatest affirmation of our work.
We hope to be with you in the future, and we will do our best to provide the best service and more beautiful and high-quality products for you in future.
Have a nice day!
Best regards,
Polly
Channing provided superb customer service. Was very happy with his quick response in handling an issue. Love the products too!
Dear Kat N.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
Clothes don't fit, stitching shows on outside, customer service is awful, they won't give you a refund, this site has to be illegal surely!
Dear Sacha P.,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We will refund any items that you are not completely happy with when you return it to us in saleable condition to our warehouse within 30 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
For the quality problem, we will very appreciate if you can send us some pics of the external packaging and the SKU stickers and the problems of the items. After all the information is confirmed, we will provide you a proper solution for you.（anything wrong with the item with sufficient prove, we can arrange refund, resend or return with shipping free）
Would you mind show us the order number and the email address or your name you entered in the yoins.com account? cservice@yoins.com
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Hope to hear from you again.
Best regard,
Polly
Excellent attitude to customers, fast delivery a large selection of good quality clothes, affordable prices thanks for the promptness
Dear customer,
Thank you for sending such a kind and enthusiastic comment.
Have a nice day!
Cute and affordable clothing. Shipping takes 3 weeks but definately worth the wait.
I will order again from yoins
Dear Mpe R.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Polly
Placed an order but mistakenly ordered two. Spoke to customer service who replied straight away and got my problem sorted.
Dear Sophie r.,
Thank you for your recent five-star feedback about your order.
Your satisfaction is hugely important to us, and keeps us motivated to try harder for our customers!
Have a nice day.
Kind regards.
Polly
Interesting store, a huge selection of quality and stylish things, reasonable prices, fast delivery, thanks
Dear customer,
Thank you for choosing Yoins.
We are glad to know that you have a good experience shopping with us. Thank you for your feedback and understanding.If you have any inquiries, please do not hesitate to contact us at any time. Would you please contact us at vipservice@yoins.com？
Best regards,
Yoins Team
My review is the experience received when contacting customer service... Ada was very helpful and quick response
Dear Kaley T.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
Excellent quality, reasonable prices, fast delivery, in general I am satisfied with the work of this store and my purchases
Dear customer,
Thank you for sending such a kind and enthusiastic comment.
Have a nice day!
Ada assisted us in a swift, convenient, professional and friendly manner. This makes it worth our while to shop online
Dear Felicity S,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding.We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Iris
The customer service chat is so convenient. I was helped by Sunny, and in less than 5 minutes they were able to solve my concerns!
Dear Leslie G,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Iris
Superb dresses absolutely love them. Will definitely be shopping with yoins more often. Clothes are so unique not like you get on the high street
Dear Kim C,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Iris
Spoke with Ada today through IM and received excellent customer service to exchange some items from my order. Thank You!
Dear Trish L,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Iris
Gain trust and grow your business with customer reviews.
Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price.
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
Yoins was established in 2014 with the simple mission to give young people the opportunity to express themselves through high quality fashion at an affordable price. Here at Yoins, we believe that fashion is the best way to exhibit your individuality and uniqueness, which is why we work tirelessly to bring you the best new trends as soon as they arrive.
Dear customer,
Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services.
Have a nice day!