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YOINS has a rating of 3.3 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality, and live chat. YOINS ranks 3rd among General Apparel sites.
4,344 reviews
Order processing requires patience to wait, but they ship quickly once that part is done. I always received my package before the estimated time of arrival, which is incredible and I received all the purchased items, without missing any. The clothes are cute and of good quality. I like that they have a website that is easier to navigate or buy on the go.
I make a 60$ order and it ship it to Greece from China without permission, cause the high taxes (125$ included 100$ of TNT courier costs) can't take it, also there are low quality thats why the low price. Refund? Not. They took it back and they kept my money!
Really fast support chat, Bradley is a sweet heart, and they solved the problem in seconds! Very impressive! WOW
I had lost my order and they resent it to me almost immediately! Big sizes for all of us! Excellent!
Dear maria k.
Thank you for your compliment.
We are glad to know that you have a good experience shopping with us. Thank you for your chance to communicate with us and your support. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future. Hope you visit again.
Have a nice day!
Best regards,
Iris
I am truly satisfied with the clothes ive ordered from Yoins. Ill surely place more orders soon and recommend to my friends
Dear Fari,
Thanks for your order on our shopping site.
We feel deeply sorry for the inconvenience casued by the problem in your order.
If there is any item being out of stock in your order, we will send you some emails to inform you the status of your order and give you the choices about waiting, exchanging with other items or cancelling the order.
Emails will be sent to the email address that you left to us, maybe you can find them in the junk mail box.
About the refund, if the order is checked out via PayPal, it will be shown within 2-3 working days. If the order is checked out via credit card, it will be shown within 7-14 working days.
Of course, when you have any question about the refund, you can feel free to contact us. Our customer service will help you have a check in details and provide your the information.
Here're all our contact methods:
Customer Email:
cservice@yoins.com We are on live 24/7
Live Chat:
We are on live 24/7
Phone:
00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
If you have any further questions, please feel free to contact us. Yoins is glad to help all our customers.
Best regards,
Yoins Team
Brilliant choice of clothes. Delivery excellent, fantastic service, what more could you ask for five stars
Dear Mary D.
Thank you for your wonderful review.
We are glad to hear that you have a high opinion of us. Yoins is the women's online clothes shopping, fashion clothing inspired by the latest fashion trends. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day!
Best regards,
Iris
Great store! Cute items! Good service! Will shop again! Thanks Instagram! Cant wait to get the order!
Dear Marina d.
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Iris
Customer service was best I ever had!
Will definitely shop here more!
Looking forward to receive my purchase!
Dear mark k.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Yoins team
Extremely helpful with getting my money back for something that was completely different when came to what it looked like in the picture
Dear Derry C.,
Thank you for your comment.
We are glad to hear that we solved the problem for you successfully. For any assistance or necessity about your purchase, please do not hesitate to contact us. Your affirmation is the greatest encouragement for our sincere effort. Thank you for shopping Yoins, and we will do our best to improve the service level.
Happy new year!
Best regards,
Yoins team
Excellent quality clothes at affordable prices, huge selection, great service, what else to say... well, delivery is fast
Dear customer,
We are glad you are satisfied with our items. Your satisfaction is our biggest motivation. Have a nice day!
Best regards,
Yoins Team
Great selection of good clothes, prices are reasonable, support service helps with ordering, delivery on time
I thank this store for an excellent selection of quality clothes at affordable prices, delivery is fast, everything came on time
I like to order in your online store, everything is always very professional, great attitude towards customers
Dear customer,
Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services.
Have a nice day!
Terrible experience. I'ts been 3 months since i've placed my order and they still haven't resolved the issue.
Dear Jovan A.
We are sorry about the delay.
In this case, could you please contact us and provide your order number to us? You can find the order number in your Yoins account-”view orders”. So that we can check for you. You can try the bellowing way to contact with us:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
In addition, you can also check the status of your order according to the path, ”My account-View Order-Order status”.
Hope to hear from you.
Best regards,
Joshy
Swift delivery. Happy with sizes, quality & selection available. Look forward to more choices of new designs.
Dear Yu,
Thank you for your comments and support on YOINS. We are most happy when our services and products are recognized by you! Looking forward to your next visit!
Have a nice day!
Best regards,
Chanring
The purchase delayed more than expected. They were kind fast to answer and honest. I had full refund.
Dear Carla,
Thank you for your comment.
We are glad to know that we have solved your problems in time. We will continuously upgrade the quality of products and services. If you have any assistance or need, please feel free to contact us. We will be pleased to help you at any time.
Looking forward to your visit again.
Best regards,
Chanring
I am still waiting for goods ordered and have tried to email - but got no response as yet. The money was taken from my account very quickly
Dear Sue E.，
We are sorry to hear that.
Due to the time difference between the countries, it takes 24 hours to reply to your request. If you have contacted us, we will respond you later. Please don't worry.
In addition, you can contact us via the chat line(https://secure.livechatinc.com/licence/7243681/open_chat.cgi?groups=1) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 from Monday to Friday). If you contact us via chat line or call us, please pay attention to the working time to avoid the unnecessary misunderstanding. Besiade, you also can track your order according to the path,”My account-View order-Order status”.
We apologize that you have to wait, and we try our best to improve the service level.
Best regards,
Yoins team
Everything came exactly as described and about 2 weeks earlier than expected. Already placed my next order!
Dear Sophia,
Thank you for choosing YOINS. We will continuously upgrade the quality of products and services. We are looking forward to your next visit. All the staffs in YOINS wish you a happy life and a good mood every day!
Look forward to serving you again!
Yours Sincerely,
Chanring
Sunny is the best! Very helpful... Defines exactly what customer relations should stand for! Excellence!
Dear Arlene,
Thank you for your comments and support on YOINS. We are most happy when our services and products are recognized by you! Looking forward to your next visit!
Have a nice day!
Best regards,
Chanring
Shoddy goods, undersized, terrible customer service and no refund for faulty item. Do not buy form them before reading other reviews.
Dear Susan D.,
We are sorry to hear that.
We will refund any items that you are not completely happy with when you return it to us in salable condition to our warehouse within 14 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects.
In addition, all the steps above are needed to confirm the information about your order to avoid the unnecessary misunderstanding. And we do our best to process and refund to you as soon as possible. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
Besides, You also can apply the refund by yourself via link, https://www.yoins.com/index.php?com=customer&t=orderList.For any assistance or necessity do not hesitate to contact us via email(service@yoins.com), the chat line(https://secure.livechatinc.com/licence/7243681/open_chat.cgi?groups=1) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 from Monday to Friday).
Hope to hear from you again.
Kind regards.
Yoins Team
Ordered two sweaters. Took 15 days to receive but I am pleased with the quality.
Great price, light weight, very stylish.
Love the clothes. Will shop often. Outstanding customer service. I changed sizes and response was overnight, thanks
Dear Cynthia A.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Polly
Very responsive and extremely easy to deal with. Will definitely shop here again. Postage is quick I could have asked for better customer service
Dear Jaydee C.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Polly
Dresses arrived, lovely material perfect fit and beautiful. Will definitely order again without a doubt
Dear Nicki H.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Polly
Very cool online store, excellent support service, help and advice in placing an order. Delivery came as agreed
Dear customer,
Thank you for sending such a kind and enthusiastic comment.
Have a nice day!
Interesting store, a huge selection of quality and stylish things, reasonable prices, fast delivery, thanks
Dear customer,
Thank you for choosing Yoins.
We are glad to know that you have a good experience shopping with us. Thank you for your feedback and understanding.If you have any inquiries, please do not hesitate to contact us at any time. Would you please contact us at vipservice@yoins.com？
Best regards,
Yoins Team
The money got taken out of my account and no items turned up over 3 weeks after, worst website to order from.
Gain trust and grow your business with customer reviews.
Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price.
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
Yoins was established in 2014 with the simple mission to give young people the opportunity to express themselves through high quality fashion at an affordable price. Here at Yoins, we believe that fashion is the best way to exhibit your individuality and uniqueness, which is why we work tirelessly to bring you the best new trends as soon as they arrive.
Dear Maja o.
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Iris