YOINS

Outstanding customer service! I have never been more impressed by online shopping. Lovely products! Happy all the way.

I placed an order on the 18th August, paid £2.41 shipping fee, "expect ship 18/8/17 - 5/9/17" - they took the money from my account on the 18th August - very quick - however, had an online chat with them on the 5th Sept to find out where my order was, to be told it was sent via standard shipping on the 22nd August and would take 7-25 days to receive from the date it was shipped. Still no sign of my order, so 14/9/17 I emailed them asking where my order was, they replied 15/9/17 to check the delivery address, it was correct, and to check with my local post office as to the whereabouts of my order - rang the local post office, who said it's impossible to locate a package without a ref./tracking number, so... emailed Yoins back again, same day, to ask for the tracking details, got no reply. Re-sent the email again today (18th Sept) still no reply. Have also raised a dispute via PayPal, asking for a refund for the goods I've not received, to which they've not responded to either... DO NOT ORDER FROM THEM, THEY TAKE YOUR MONEY THE DAY YOU ORDER, DELIVERY LEAD TIMES A MONTH WHICH IS RIDICULOUSLY LENGTHY (ESPECIALLY WHEN YOU'RE PAYING FOR DELIVERY, IT'S NOT LIKE IT'S FREE!) & THEN THEY DON'T REPLY TO YOU WHEN YOU'RE TRYING TO FIND OUT WHERE YOUR GOODS ARE OR WHEN YOU ASK FOR A REFUND.! SO, IF YOU WANT TO HAND OVER YOUR MONEY & GET NOTHING... I'D RECOMMEND A DONATION TO A UK CHARITY INSTEAD:-/

I am sad that i didnt get my order, but also very thankfull to Joanna for quick respondswish you good luck

Odered 2 dressers had my money and did not receive then email no reply contacted paypal got no reply from them

I received my order about two weeks after the event I needed it for had passed. Items were not as described at all - they're very cheap material and ill-fitting.
Updated review: I also took the time to take photos of everything wrong with the dress I ordered to post a review to the website. It was never moderated, and when I went to read the rest of the reviews on the dress, they were all badly-written, glowing 5-star reviews. There is no doubt in my mind that these were posted by Yoins themselves. I also emailed Yoins' customer service to tell them about this and I was ignored.
Never order from here. It's a scam.

My message to Yoins following their response to my review:

To whom it may concern,

Thank you for your response to my review. Unfortunately it made no sense as all you did was ask me if I "noticed" the material of what I ordered. This was downright insulting, as you are implying I did not check what the dress was made of before buying. This issue is entirely your fault and you can not deflect the blame on to me. I also should have mentioned in my review that I posted a review to the webpage with the dress I ordered, including photos that I went to the trouble of taking, detailing the awful stitching and the poor, cheap, rough quality of the dress you sent me. I waited for moderation for weeks before realising it would never be posted. The rest of the reviews are poorly-written, 5 -star reviews that were no doubt written by you to trick people into buying your products. I'm sure this is due to the fact that your scam of a business would fail if people were allowed to post honest reviews. I will be updating my review on this site to include this information - if you would have posted my review on your own website as any decent company would, I wouldn't have to.
I also emailed your company telling you about the problems I had and that my review was not posted, and my email was completely ignored. This was further confirmation that I was deliberately censored so that you could make more sales based on false reviews.
Unless you can offer me a refund for the stress you've caused me and the rags you sent, your response to my review was completely useless.

2 out of 4 orders arrived as ordered sizes and items. Thank you for your service hope that my 2 oter orders will be handled as the first 2

There were a fair amount of dresses that I wanted that weren't in plus sizes. It made finding something I liked in my size difficult.

Recieved my 2 items 10 days earlier, exactly the same as the pictures. Love the quality if the material. Will definitely order again from Joins

Received my tops with in 5days after first parcel not received good customer services and lovely tops true to size

I loved the service of Yuri.
Very helpful and quick answer and got solutions to all my problems.
So thnak you very much Yuri for your great service!

I love your dresses your top all of your clothes are so women touch feminity The réception is always like What you show in web site thank you

I loved the dress I bought! Size was perfect as shown on the website!
Great costumer service and I will be a returning customer!

I ordered a few shirts and they were here on time. The quality of the clothes is incredible! I would totally recomend the site

Customer service was great! I had to have help cancelling some orderes as I had placed too many, and I had a reply back from them within a day! :)

Yand their after sales customer service is perfect

Wouldnt hesitate to recommend this company to friends and familu

Very timely delivery and beautiful quality clothing! I didnt have to wait long and the clothes were perfectly packaged and true to size.

Awful service! My items haven't been delivered. My money has been taken from account. No responses to my emails or phonecalls at all!

I ordered the shirts as 2XL and they were still way too small. The size labeled on the shirt was right, they were just really tiny.

To little mail information about the processThanks to Sunny for being helpful online................

Just brought a white set off YOINS and I'm very happy with it! Very affordable and still great quality and arrived within the shipping time stated!

The only 5 star reviews for this company are obbiously from the people who are running it. Broken engrish. Stop robbing people!

I ordered several items, planning to try them on and keep one or two. They were horrible quality and looked extremely different from the photos. Honestly, I can't blame them too much for that because they are cheap and that's a risk for buying online. I decided to keep one and return the rest...
OH MY GOD! I cannot even begin to explain the amount of hurdles you have to jump through to return something. They REFUSE to give you an address. I had to Chat with them and they told me I had to email and kept saying couldn't I change my mind... NO! They were the ugliest dresses I've seen and the total cost me $150 worth of clothes. Then they told me to email customer service. Still no address...
I emailed. Two days later they responded with a condescending email about properly picking a size, like I'm a child who doesn't know my own size.
It wasn't the size! They were the weirdest fit and style ever!
I had to email back detailed information about which ones I was sending back and the SKU number, etc...
STILL NO ADDRESS!
After two days I email again and chat again. The girl finally gave me and address but this is what she said I needed to do.

1. A distinct photo for the returning package
2. Inform us to record that which product you have sent and the quantity.
3. Take a photo to the post receipt and send us.
4. If possible, Please attach a note, including:
-Your order number
-The items SKU number
-Total quantity
-Return reason
WHAT?!?! UGH!
Plus the address is in China which means it's going to cost me SO MUCH to return. Never ever EVER am I buying a single stitch from this store again.

Sticking with Amazon Prime and those wonderful easy to print and usually free return labels.

The chat with Bradley was very helpful and insightful! He satisfied my needs with the chat! Thx for your help!