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YOINS has a rating of 3.3 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality, and live chat. YOINS ranks 3rd among General Apparel sites.
4,344 reviews
Order processing requires patience to wait, but they ship quickly once that part is done. I always received my package before the estimated time of arrival, which is incredible and I received all the purchased items, without missing any. The clothes are cute and of good quality. I like that they have a website that is easier to navigate or buy on the go.
I make a 60$ order and it ship it to Greece from China without permission, cause the high taxes (125$ included 100$ of TNT courier costs) can't take it, also there are low quality thats why the low price. Refund? Not. They took it back and they kept my money!
Clothes as described. High quality! Very recommended shopping site!
Easy-to-use and good pricing. Hope material is not cheap
Easy-to-use and good pricing. Hope material is not cheap
They accommodate my plus size
Dear customer,
We are glad you are satisfied with our items. Your satisfaction is our biggest motivation. Have a nice day!
Best regards,
Yoins Team
They accommodate my plus size
Looks good but Not the best quality. Also size is too big
A lot of clothes
A lot of clothes
Everyone has commented on my new outfits. Loving the look.
Email catalogue.
Wanted some fresh new looks
Dear customer,
Thank you for choosing Yoins.
If you have any inquiries, please do not hesitate to contact us at any time. Would you please contact us at vipservice@yoins.com？
Best regards,
Yoins Team
Email catalogue.
Wanted some fresh new looks
Awesome first experience! Can't wait to order again!
Friend’s referral
Going on vacation
Dear customer,
We are glad you are satisfied with our items. Your satisfaction is our biggest motivation. Have a nice day!
Best regards,
Yoins Team
Awesome first experience! Can't wait for my shipment to arrive...
Friend’s referral
Going on vacation
Happy shopping in your company. Hoping to receive my goods
Good quality dresses
From the look excellent
Dear customer,
Thank you for choosing Yoins.
Our size is International Size, and you can find the 'size Reference' in the product link, Click to view the size Conversions chart, and you will find the right size for you.
If you have any inquiries, please do not hesitate to contact us at any time. Would you please contact us at vipservice@yoins.com?
Best regards,
Yoins Team
Happy shopping in your company. Hoping to receive my goods
Good quality dresses
From the look excellent
Best fashionable clothing on the web with good quality and fairest price
Love the clothing designs
No specific reason, felt i chose what was available
Dear customer,
Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services.
Have a nice day!
Best fashionable clothing on the web with good quality and fairest price
Love the clothing designs
No specific reason, felt i chose what was available
Tried to pay with PayPal and it quit twice, but otherwise service was great.
Dear customer,
We apologize for this inconvenience.
We will inform our developers of the payment system. Thank you very much for your feedback.
If you have any inquiries, please do not hesitate to contact us at vipservice@yoins.com
Best regards,
Yoins Team
Brilliant service and lovely clothes! Will certainly use again
Need my order for holiday. Still not arrived. Id this site fraud?
Dear Kearra, the shipping time are as follow, Standard Flat Shipping 7-25 business days, Priority Direct Mail 7-10 business days, Expedited Shipping Service 3-7 business days. Please track the shipping information through the tracking number on your account or contact us cservice@yoins.com to get the latest shipping information.
I WILL DEFINITELY ORDER AGAIN FROM YOINS. MY PURCHASES ALL FIT AS EXPECTED AND ARE EXCELLENT QUALITY
Dear AUDRA M.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Polly
I am very pleased with my yoins experience. The order was placed correctly and arrived on time
He comprado más de $5 000 mx, y la verdad es que en general son buenísimos, la calidad, la originalidad. Me encantan!
Nunca había tenido problemas con la entrega hasta ahora, mi último pedido lo dividieron en 2 partes, sólo eran tres productos, se tardaron 3 meses en entregarme uno, pero no importa. Los otros dos productos da la fecha que aún no me llegan y aparecen en el sistema como entregados, la verdad es que lo que yo quisiera más que un reembolso son los vestidos que encargué.
Aún que pasa esto, confió en ellos y quiero hacer otro pedido, primero quería comprar los $99 usd, que son más de $2 000 mx, pero al ver que aún me cobraba el envío, reducí mi canasta hasta llegar a los $1470 mx. Que debería de ser el envío normal de 7-25 días gratis, pero aún me lo cobran, quisiera pedir este pedido porque me encanta las cosas que están en mi canasta, pero por lo regular compraba más obviamente para que no me costará el envío.
Tip for consumers:
Ojalá me pudiesen responder hoy, porque quisiera comprarles hoy mismo!!!
Querida Paola,
Gracias por su pedido y soporte. En cuanto a las reglas de gastos de envío:
Envío gratis estándar a pedido superior a US $ 50, de lo contrario US $ 2.99
Correo aéreo prioritario gratuito a pedido superior a US $ 59, de lo contrario US $ 4,99
Servicio de envío expedito gratis a pedido superior a US $ 99, de lo contrario US $ 9.99
Hemos comprobado este problema para usted, nos estamos preguntando la moneda diferente es la razón. Espero que pueda comprobarlo.
Sienta por favor libre de entrarnos en contacto con si usted tiene cualesquiera investigaciones o problemas. Unesdoc.unesco.org unesdoc.unesco.org
Atentamente,
Yoins Team
Me gustó mucho comprar en yoins el problema solo ronda en la confusion de las dobles tallas las que estan puestas para us no son las mismas de las prendas entonces uno no sabe cual escoger pero bueno al final solo una prenda no fue de la talla que me esperaba me quedo muy grande para ser m tendrian que ver bien lo de las tallas. El envío estandar fue super rapido llego 2 semanas antes de lo estimado! Me encanto gracias! Recomendadisimo!
Estimado Gabriela F,
Gracias por enviar un comentario tan amable y entusiasta.
¡Que tengas un buen día!
Atentamente
June
Comprei um vestido lindo e chegou perfeitamente como o da foto que está no site. Veio em perfeito estado e a qualidade do tecido é muito boa. Houve uma grande demora na entrega, mas é devido aos Correios do Brasil. Recomendo, não tive problemas!
Use o software Google Translate para traduzir o seguinte inglês.
Dear Karen C.,
Thank you for your compliment.
Yoins is the women's online clothes shopping, fashion clothing inspired by the latest fashion trends. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day!
Best regards,
Polly
Die Größen fallen leider etwas kleiner aus, deshalb lieber eine Nummer größer bestellen. Beim Umtausch hat alles super funktioniert und Geld wurde mir wie versprochen zurück erstattet. Hier war ich sehr positiv überrascht, ich werde gerne wieder bestellen:-)
Desde o meu primeiro contacto com a empresa que o serviço tem sido excelente! Encontrei pessoas muito simpáticas e sempre preocupadas com o bem-estar do cliente. Uma loja optima para fazer compras online! Aconselho!
Bonjour a tous;
Je connaissais pas ce site c 'est la premiere fois, je viens d 'effectuer une commande mais malheureusement ils y a u deux articles en rupture de stock.
Mais je suis entrais en contacte avec une personne très professionnelle Bradeley, qu'elle a pris le temps a me répondre a toutes mes questions et demandes
Merci Bradeley pour ton professionnalisme.
Cher Meriem l.,
Merci pour votre merveilleux commentaire.
Nous sommes heureux d'apprendre que vous êtes satisfait de notre service. Merci pour votre chance de communiquer avec nous et votre compréhension. Nous faisons de notre mieux pour améliorer l'expérience de service pour les clients. Espérons que vous visitez à nouveau.
Bonne journée!
Meilleures salutations,
Polly
Un nouveau site prometteur, des vêtements de qualité qui en général taille bien, une offre fidélité offrant un vêtement gratuit toutes les 3 semaines, une réactivité de réponse du service client, je recommande!
Products used:
Dress, too, skirt
Cher client,
Vos commentaires positifs nous permettent de savoir que nos efforts sont appréciés et que vous êtes satisfait de nos services.
Bonne journée!
Había escuchado malas críticas sobre esta página, por eso cuando decidí comprar tenía un poco de miedo.
Añadi cinco productos a mi cesta y los pagué. Resulta que dos de ellos no estaban en stock. Me puse en contacto con la pagina y lo solucionamos enseguida; me reembolsaron los productos fuera de stock y me enviaron el resto.
El envío fue bastante mas rapido de lo que esperaba (10-14 días).
Sin duda, volveré a comprar.
Querida Victoria I.,
Estamos muy contentos de recibir su maravilloso mensaje. Es muy apreciado por su gran apoyo para nosotros y su reconocimiento de nuestros productos. Su reconocimiento es nuestra mayor motivación y la mayor afirmación de nuestro trabajo.
Esperamos estar con usted en el futuro y haremos todo lo posible para brindarle el mejor servicio y productos más bellos y de alta calidad en el futuro.
¡Que tengas un buen día!
Atentamente,
Polly
Alle kledingstukken passen me zeer goed! De service van yoins was super. Postbode hed geen briefje achtetgrlaten in de brievenbus en na een mailtje naar Yoins was de app die ze me gegeven hadden, de grote hulp om te vinden waar het pakketje terrecht gekomen was! De dag erop had ik het pakje in mijn handen. Dank je wel!
Beste Els M.,
Bedankt voor je geweldige beoordeling.
Het team hier bij Yoins is erg blij om zulke goede feedback te horen. Uw bevestiging is de grootste aanmoediging voor onze oprechte inzet. Bedankt dat je voor ons hebt gekozen en we zullen in de toekomst mooiere en hoogwaardige producten voor je leveren.
Fijne dag.
Beste wensen,
Polly
J'ai été livré dans les délais. Je n'ai pas reçu de mail m'indiquant l'expédition mais c'était noté sur l'application. Seul bémol: c'est dommage de ne pas pouvoir suivre le colis.
Pour les articles, ils sont comme je les attendais.
Cher Morgane,
Merci pour votre commande et vos commentaires. Nous sommes heureux d'apprendre que vous avez reçu le colis à temps. Il existe quatre méthodes d'expédition sur notre site Web avec numéro de suivi, l'envoi standard standard ne peut pas être suivi tel quel sans numéro de suivi, espérons que vous pouvez comprendre.
Si vous souhaitez suivre votre commande dans la livraison, nous vous suggérons de choisir le service d'expédition accéléré, le courrier aérien prioritaire et le registre de la poste aérienne standard, afin que vous puissiez suivre la livraison tout le temps, vous pouvez également la suivre depuis votre compte: Mon compte - les commandes de vues - visualiser les informations.
Espérons que cela peut vous aider. (*^__^ *)
Meilleures salutations,
Yoins Team
Meus pedidos foram entregues no Brasil, mas quando chegaram em Curitiba, os correios do Brasil não os enviaram (descobri ontem que estamos com problemas de envios de correspondências aqui no Brasil). Alem disso, os correios brasileiros não respondem as solicitações de reclamação que fiz via site dos correios. Dessa forma tive que pedir reembolso a empresa Yoins, e imediatamente me responderam confirmando minha solicitação. Dois dias depois recebi um dos pedidos e avisei a Yoins. Eles imediatamente me responderam. Achei a empresa muito séria, responsável e comprometida com seus clientes. Sempre que fiz perguntas me responderam e tentaram resolver minha situação.
Estou bastante satisfeita e gostei muito do vestido que encomendei. Estou torcendo para que o outro pedido chegue também.
Precisamos urgente de um serviço de correios mais eficiente no Brasil.
Use o software Google Translate para traduzir o seguinte inglês.
Dear Juliana P.,
Thank you for your comment.
We are glad to know that you have a good experience shopping with us. Sorry about the delay delivery, and we do our best to improve this issue. Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us.
Looking forward to your visit again.
Best regards,
Polly
Gain trust and grow your business with customer reviews.
Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price.
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
Yoins was established in 2014 with the simple mission to give young people the opportunity to express themselves through high quality fashion at an affordable price. Here at Yoins, we believe that fashion is the best way to exhibit your individuality and uniqueness, which is why we work tirelessly to bring you the best new trends as soon as they arrive.
Dear customer,
Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services.
Have a nice day!