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YOINS has a rating of 3.3 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality, and live chat. YOINS ranks 3rd among General Apparel sites.
4,344 reviews
Order processing requires patience to wait, but they ship quickly once that part is done. I always received my package before the estimated time of arrival, which is incredible and I received all the purchased items, without missing any. The clothes are cute and of good quality. I like that they have a website that is easier to navigate or buy on the go.
I make a 60$ order and it ship it to Greece from China without permission, cause the high taxes (125$ included 100$ of TNT courier costs) can't take it, also there are low quality thats why the low price. Refund? Not. They took it back and they kept my money!
Bradley was fantastic and gave me answers straight away as I live in New Zealand is sometimes hard to know if a company all the way across the world in china that you get what you ask for and is legitimate.So are happy with the outcome I would recommend Yoins &(Bradley)for great service
I ordered two dresses from this site and when they arrive one of them had been stitched together incorrectly. The arm of the dress had been sewn upside down so the shoulder part was attached to the underarm part. I sent an email requesting the address, as directed by the website. Since sending my first email I have sent another 5 including three with photos. The person responding to the email said that the dress was supposed to have loose sleeves. No - the dress has been stitched incorrectly and I am still yet to have an address to return the piece of clothing to. Additionally, I have to pay for the return (assuming they ever give me an address). Judging by all of the previous comments I'm concerned that I will even get my money back. Absolutely appalled by this company and would thoroughly advise advoiding it at all costs!
After not receiving my order, I reported this to the team at Yoins and without hesitance they refunded my payment. I think doing online shopping has a big risk of losing money, after this experience I can safely say that you will receive a refund if order is not received.
Thank you.
Dear Ryno G.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
I've placed my order, a month ago... still no sign of it. Before placing the order the estimated ship date was 3 weeks prior to the "revised" ship date that was provided 2 minutes after selecting place order. Its upsetting because the clothing is adorable and for my first order experience, I'd say I'm not willing to order again. Bummed.
Dear Kristin K.,
Thank you for shopping on Yoins and we are sorry to hear the shipment delayed.
Because the shipping delays could be affected by the bad weather condition, customs issue, strikes, transports, public holidays and many other inevitable issues. But please rest assured that we will try our best to help you sort it out.
If you do not receive your order within the specified time, we will provide you with acceptable solutions.
Would you mind providing us the order number or the email address or your full name or tracking number to our yoins email address: cservice@yoins.com or via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 (7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday)?
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Polly
Second order i have placed so far so good a few things didnt really match the sizing stated but that not totally unexpected. I have actually sent a few friends to your site showed them your products. I just clicked on your follow up, i am not unsatisfied, but if you wish additional input feel free to contact me. Dave
Liked the looks of the stuff price is reasonable quality was as well this is my second order
I like the style and size
Dear customer,
Thank you for choosing Yoins.
Our size is International Size, and you can find the 'size Reference' in the product link, Click to view the size Conversions chart, and you will find the right size for you.
If you have any inquiries, please do not hesitate to contact us at any time. Would you please contact us at vipservice@yoins.com？
Best regards,
Yoins Team
Second order i have placed so far so good a few things didnt really match the sizing stated but that not totally unexpected. I have actually sent a few friends to your site showed them your products. I just clicked on your follow up, i am not unsatisfied, but if you wish additional input feel free to contact me. Dave
Liked the looks of the stuff price is reasonable quality was as well this is my second order
I like the style and size
I'm very happy purchasing in yoins, I don't wanna spend my money in other stores at my country but Yoins. I choose 4 because I'm in a return process of a couple of clothes and I want to check how the customer service will treat me.
Amazing to work with! Top quality products and amazing customer service make you the best in the business. I recommend them to everyone I know. I have been using them for about 2 years and they always come through with value and a great finished product.
Yoins just responded and said they dont cancel orders unceremoniously. I wish I could post media on this site. I would post a copy of the email they sent saying they canceled my order, then I post a copy of my credit card statement showing where they took the money from my account. They have blocked my access to Facebook and Instagram so I cant post reviews of their poor service. Then they respond back with statements like we dont do this, but yet I havent had a one on one communication with anyone from Yoins. My emails and inquiries to them go unanswered. The purpose Im posting this review is hopefully to prevent the next person that is thinking about ordering from them, from getting ripped off.
Dear Amber W.,
We are sorry about that.
If the estimated delivery date which we promised is delayed, we will send emails asking you whether you want to continue waiting. Otherwise, the system would cancel the order automatically if we cannot receive any responds from you with twice emails connected. This function is set to avoid the unnecessary misunderstanding caused due to the long processing time of this order. We will arrange the full refund to you if we cancel your order, so that you can reorder the items which in stock.
We value our customer and hope that we can build a good communication with each other to solve the problem. Welcome to send email to us and check the order.
For any further assistance or necessity do not hesitate to contact us.
Best regards,
Yoins team
I would give them a 0 if I could, but there isnt that option. DO NOT order from this company. They will take your money and then cancel your order for some reason or other. I have still yet to get a refund and I am now going through my credit card company to fight them for my money back on product I never received.
3. I am a regular customer of Yoins.com and so far I have found that whatever I have bough till this date is worth of my money. I ordered various products from time to time from clothes to foot wears, jewelry to beauty products, I am always satisfied with the quality and timing. The delivery of products is never late and the amount of money they take out of my bank account is, I think, worthy enough. Whatever I have bought, all the items are in their perfect shape. A worry free shopping it is. So far I have not regretted shopping from Yoins.com.
Dear Ariana R.,
Thank you for your comment.
We are glad to know that you are satisfied with our products and service. Your approval and support are the biggest source of our progress.And we will provide more beautiful and high-quality products for you in future.
We look forward to your visit again.
Best regards,
Yoins team
I received my order this week and unfortunately all but 3 items are wearable... The quality of the clothing is really poor, I know you get what you pay for but it should not be advertised the way it is because it is ridiculously bad. I have kept 3 items that will do for slumming on the beach for my holiday but the rest needs to be refunded. The site expresses that you have to contact customer services for the returns address but I am yet to receive an email back and I am worried the return will not get back in time to have a refund.
Not very impressed and wont be ordering from here again, I do not recommend
Dear Paige C.
Deeply sorry for the size problem, we have detailed size chart on every product page, would you please check it again.
And for the quality problem, we are so sorry for that, would you please offer us your order id or the email address you used for order ？ We will check it for you
Hope to hear from you soon.
Best regards
Yoins Team
I received a completely different item than I ordered. It is very unprofessional and inconsiderate. I buy online because it is convenient not because I want to spend my time trying to navigate through customer service or making extra trips to the post office to return an item that was not my mistake.
Dear Dani S.,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We will refund any items that you are not completely happy with when you return it to us in saleable condition to our warehouse within 30 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
If you think the items are different from the pictures, please take and send us some photos to show it. We will take the responsibility after we diagnose the problem. The photo should be distinct to see the problem.
In addition, the pictures are necessary. We need to determine the problem, according to the pictures which you provided. So that we can give a reasonable solution about that and solve the issue as soon as possible.
Would you mind show us the order number and the email address or your name you entered in the yoins.com account? cservice@yoins.com
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 7:30 am to 10:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Hope to hear from you again.
Best regard,
Polly
Absolutely rubbish quality, products size totally different than our size, not done properly and return for money back has to be done on customer s money in China. Avoid buying staff from them and if you do make sure you don t send them back cos you need to pay return in China
Dear Alina A,
Thanks for choosing Yoins.
We are so sorry sorry for your any inconvenience came up with the product.
About the size of the product, we would like to tell you that the label inside of the item shows in Asian size which corresponds to the size that you have ordered. If you notice a size mismatch, could you please measure the item and send us your measurements? If the size mismatch of over 3cm/1.5 inches, we can resend the item to you or arrange refund for you.
Items bought on Yoins.com can be returned within 14 days after delivery. For hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visibly defective. If there are any problems with the item you received, we would like to shoulder the responsibility and we can resend the item to you or arrange refund for you.
If you have any suggestion for our website, please feel free to contact us. We will strive to improve our service and make you satisfied.
Here're all our contact methods:
Customer Email:
cservice@yoins.com We are on live 24/7
Live Chat:
We are on live 24/7
Phone:
00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
Looking forward to your reply.
Best regards,
Yoins Team
Ordering from this site is nothing but a headache. Take my advice and do not order from Yoins. I've spent too much of my time talking to customer service, on hold, and everything in between. The shipping time is OBSURD and then you get your product and it's not what you thought. Save your money & time.
Dear Madison D.,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html
If you think the items are different from the pictures, please send us some pictures of received items to show the problem so that we can solve the problem quickly.
Would you mind providing us the order number or the email address or your full name or tracking number to our yoins email address: cservice@yoins.com or via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 (7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday)?
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Polly
I am from Canada and I am SUPER impressed with Yoins. I ordered 3 dresses and two shirts. All of them are made very well. Sizing for the dresses was accurate and true to size, but the shirts I would say order a size smaller if you want them tight fitting. I am most impressed about the quality! All of the clothing is made very well. I tried to post pictures on here to show but for some reason it took forever and then wouldn't load the page so I gave up. Colours and patterns are true to the pictures posted/advertised. I got everything in about a week! It was FAST. I will be ordering from here again 100%. I am very happy. Feels good to find an online company that actually is legit. Customer service was always ready to help online chat wise. I wish the tracking information was more detailed but my items all got here and it was fast so I can't complain!
Dear Laura,
Thank you for choosing YOINS. We will continuously upgrade the quality of products and services. We are looking forward to your next visit. All the staffs in YOINS wish you a happy life and a good mood every day!
Look forward to serving you again!
Yours Sincerely,
Chanring
I ordered my dress 2 months ago and I still didn't get it. They lost my order and the tracking of it and they only want to give me back either 70% of my money back or make me pay another 30% to restock it! They're the worst website I ever had to order from, even ale Chinese accounts don't do this! Never buy anything from it it's horrible.
Dear Yara,
Thanks for your order on our shopping site.
We feel deeply sorry for the inconvenience caused by the delivery problem in your order.
The delay of delivery may be due to two reasons:
1. The carrier loses the parcels on the delivery way.
2.The wrong shipping address is provided to us by our customers.
If your parcel is lost by the carrier, we will arrange the refund or resending parcel for you after all the details are confirmed with the logistics company.
If the delivery problem is due to the wrong shipping address, we can only give you 70% refund of the amount in your order.
Of course, if you still want the items, we can also arrange the resending parcel for you. But it needs to be paid 30% amount of the original order by you.
Did you confirm all the information clearly with our customer service?
If you are not satisfied with the solution that we provided for you, you can feel free to continue contacting us.
Here're our contact methods:
Customer Email:cservice@yoins.com We are on live 24/7
Live Chat: We are on live 24/7
Phone: 00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
Yoins is glad to help all our customers.
Best regards,
Yoins Team
I spoke with Sunny to change a L size for an XL. She was very helpful and efficient. Unfortunately, 2 out of my 4 clothings were out of stock, so they offered to split my order for free.
Hope they come soon!
Dear Mel G.,
Thank you for your comment.
We are glad to hear that you are satisfied with our service. If you have any problems with the order and products, please feel free to contact us and we will do our best to solve it for you! If we have any deficiencies, we also welcome your remarks. We will take an open mind and strive to create a 100% satisfaction service to you.
Have a nice day.
Kind regards.
Polly
The quality of the products which I received. They fit quite true to size, although for denim I did go a size up and it was slightly big. But not to the point of needing a belt or anything. Overall I would recommend.
Dear Jade F.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Chanring
Best customer service I have great experience with website -hands-down. I can't say enough good things about the them. I NEVER worry about authenticity like I do from other sites. This is the place to get the real thing and I love them.
Just got my clothes delivered just in time for my holiday. I was really worried about them coming as I thought they was going to be rubbish material and really small sizes. Ive tried them all on and im so happy with them I will defentily be ordering more stuff. And when you email them you always get a response straight away. Thank you so much.
In my order I've realized after having paid I ordered an item twice. I contacted customer service who responded to me in a few hours and proceeded to the cancellation of the duplicate item and repaid. I am quite satisfied!
Ada from chat customer service is great! Helpful and competent! I never knew the items were out of stock when odering, and if I never reached out to Ada, I would've waited a long time for all of the items to arrive at once. Which obviously is misrepresented on the website with the fast delivery time frame. With Ada's help, the alternative is that my out of stock items will be shipped separately later, when they restock. I have not seen the quality or size of the garments yet, but will review again when the time comes!
Dear veronique b.
Thank you for your feedback and your approval of our service.We always are improving our service and products. Due to the hot-sale, sometimes the sale volume in fact is larger than our inventory.
We are improving this and we offered the stock condition on the product detail package, in this way, you can judge whether the item is in stock or not after you choose the size.
Now your order was split into 2 orders. The unavailable items will be sent when they restock. When the parcel is shipped, we will inform you by email.
For the in-stock items, the parcel is being processed now. It will be sent out in 24-48 hours, the inform email will be sent later with tracking number.
If you have any other further queries, please feel free to contact us. https :// www.yoins. Com/Yoins-Contact-Us-a-33. Html
Look forward to your next review.
Best regards
Olivia
The customer services are so lovely and helpful, unfortunately the item I bought didn't fit me, so I returned it, thus emailing cs and they were nothing but nice. I will be shopping here in the future
I placed an order on November 29 got an email that it shipped on Dec. 1st. Still have not received the order and customer service does not respond to emails!
Horrible service I want my money refunded.
Dear melissa s,
We are sorry to hear that.
Due to the time difference between the countries, it takes 24 hours to reply to your request. We apologize that you have to wait, and we try our best to improve the service level.
We are sorry about that we cannot solve the problem for you in time. You can try to contact us directly via the live chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 at 9:00 am to 6:00 pm GMT + 08:00 from Monday to Friday.If you contact us via chat line or call us, please pay attention to the working time to avoid the unnecessary misunderstanding.
In addition, my name is Iris, who is responsible for handling complaints.If you still cannot solve your issue. Please send email to complain@yoins.com. I will check that and respond you within 24 hours, please don't worry.
Hope to hear from you.
Best regards,
Yoins team
I ordered 6 items & I paid for priority delivery I heard nothing back. Then after a dozen emails they said a jacket was not in stock. Ok so where's the rest of my order? Then finally i receive an email saying my one if my items was a pre order so they cancelled it. Ok so where's my other items? Iv sent a dozen more emails. They will not reply. But they have taken my money. Disgusting service Lady Abrams
Its been over a month when i ordered something from this website & it hasnt came! I dont know if they just took my money and is never going to give me my item. I contacted them a week ago asking about my package and they still havent got to me.
Dear Christine P.
Thank you for shopping with us.
Could you please tell me your order number? I will check the order status for you.
So sorry for the inconvenience.
Yoins
Gain trust and grow your business with customer reviews.
Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price.
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
Yoins was established in 2014 with the simple mission to give young people the opportunity to express themselves through high quality fashion at an affordable price. Here at Yoins, we believe that fashion is the best way to exhibit your individuality and uniqueness, which is why we work tirelessly to bring you the best new trends as soon as they arrive.
Dear Kerry H.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Iris