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YOINS has a rating of 3.3 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality, and live chat. YOINS ranks 3rd among General Apparel sites.
4,344 reviews
Order processing requires patience to wait, but they ship quickly once that part is done. I always received my package before the estimated time of arrival, which is incredible and I received all the purchased items, without missing any. The clothes are cute and of good quality. I like that they have a website that is easier to navigate or buy on the go.
I make a 60$ order and it ship it to Greece from China without permission, cause the high taxes (125$ included 100$ of TNT courier costs) can't take it, also there are low quality thats why the low price. Refund? Not. They took it back and they kept my money!
I ordered a swimsuit and the fit was atrocious! It seems to not be made for a human being. I referenced the size chart, but when it arrived it was too small in the bust, too large in the waist, and too short in the torso, despite me already having a very short torso. When I contacted customer service they said they would be happy to exchange it for another size but not for another product due to hygiene reasons. So how are they able to exchange for another size? Do not shop here unless you enjoy throwing out your money.
Tip for consumers:
Don't use this site
I ordered some goods on November 3rd, writing several times after 5 weeks awaiting, they ask to check... at the local postal office... After 7 weeks I sent the message that I am not any longer interested in the item I ordered and asked to be reimbursed., again they are asking me to check with my local postal office. Bad... really disappointing.
I would never recommend this store.
Dear Lise L.,
We are sorry to hear that you have a bad experience about shopping with us and we sincerely apologize for the inconvenience caused.
Since we are shipping through logistics companies, we cannot control your order shipping. However, we will be responsible for your order, please don't worry.If you still cannot receive your order after the post office, please contact us again and we will process the issue to you first.
We are sorry about that we cannot solve the problem for you in time. You can try to contact us directly via the live chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 at 9:00 am to 6:00 pm GMT + 08:00 from Monday to Friday.If you contact us via chat line or call us, please pay attention to the working time to avoid the unnecessary misunderstanding.
In addition, you also can check the status of your order according to the path, ”My account-View order-Order status”.
Best regards,
Yoins team
Total scammers you can't return items. My order didn't fit but in order to receive a return form you have to submit images of the item so i sent a screen grab of my order obviously i'm not going to take a picture of me in an order that doesn't fit. They refused my request for a returns form! No explanation! $50 spend and no help from them! Total scam
Dear Alanna F.
We are sorry to hear that.
If you are not satisfied with the items you received, we can arrange to exchange or refund. Please log into your account to click the button of " After sale " within 30 days and submit return application and we will reply within 24-48 hours. Please describe your problem and send us some photos of the defective parts, so that we can diagnose the problem quickly and provide you reasonable solution.
All the steps above are needed to confirm the information about your order to avoid the unnecessary misunderstanding. And we do our best to process and refund for you as soon as possible.
Hope you can understand.
Best regards,
Yoins team
Be warned, to return goods you need To send them a photo of your receipt, the packaging and the product then email them for approval before they will agree to give you your money back and send you the return address!, Talk about making it too hard!, Very poor service!,
Dear Viv B.,
We are sorry to hear that you are not totally satisfied with our return policy and service.We sincerely apologize for the inconvenience caused.
We will refund any items that you are not completely happy with when you return it to us in saleable condition to our warehouse within 30 days of receipt. For hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects.
We needed to confirm the information about your order before return to avoid the unnecessary misunderstanding. So that we do our best to process and refund for you as soon as possible. And we will arrange the refund immediately when we received the order.
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday).
Wish you a nice day.
Polly
The quality is AWFUL. So cheap. I tried returning my items that didn't fit and was told that their sizing information is clearly stated so I couldn't return my items. This website is a scam, there are so many better places to get clothes - don't bother shopping here.
Dear Samantha,
Thanks for your order and sorry for leaving this unhappy experience to you.
According to you said, you might have contacted our customer service. For the sizing problem, we add the corresponding size chart on every product. Did you notice that when you ordered? If it's different from our description, please send the related information to our customer service.Our related staff will check it and issue proper solution to you.
Hope we can reach a consensus.
Best regards,
Yoins Team
This company is horrible with shipping and even a simple response, from what should be customer service. I never received an order i was making purchases for a vacation from, its been over two weeks and i dont even get a response on their live chat feature, i will NEVER shop here again, and be reluctant with other online stores
Dear Joanne D.,
Thank you for shopping Yoins and we are sorry to hear that.
Due to the parcel arrived at local and was delivered by the local post office or local courier, there are some irresistible factors. But please don't worry, we will try our best to help you sort it out.
If you do not receive the goods until the due date, we will provide a acceptable solution for you.
Due to the time difference between the countries, it takes 24 hours to reply to your request. And we are afraid that you maybe call us without the working time. We apologize that you have to wait, and we try our best to improve the service level.
Would you mind show us the order number and the email address or your name you entered in the yoins.com account? cservice@yoins.com
We value our customer and hope that we can build a good communication with each other to solve the problem. Welcome to check the update status of your order at any time via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday).
Hope to hear from you again.
Best regard,
Polly
I placed my order for a while and knowing that one item is out of stock so I patiently waited but eventually run out of patient so I decided to chat online with the customer service. A staff, Bradley solved my issue very efficiently and happy with the outcome! Thank you and will use YOINS again if my order arrived as promised!
Dear Aubrey M.,
We are glad to hear that.
Your affirmation is the greatest gift for our sincere effort. Thank you for your chance to communicate with us and your understanding.We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Yoins team
There is nothing new in your reply, I still takes at least a week to get accept to return items after several hours of correspondence and it still costs at least $65 for the return in shipping for what Yoins will accept instead of returning to where the items were shipped from.
Dear Elisabeth B.,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We will refund any items that you are not completely happy with when you return it to us in saleable condition to our warehouse within 30 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
If you find out any quality problem with your purchase, please take and send us some photos to show them. We will provide you a reasonable solution after we diagnose the problem.
In addition, the pictures are necessary. We need to determine the problem, according to the pictures which you provided. So that we can give a reasonable solution about that and solve the issue as soon as possible.
If there is no quality problem, you also can prefer to return them, but we are afraid that you maybe need to pay the return postage for personal return.
We have informed customer service to contact you to deal with this matter, please do not worry.
We value our customers and hope that we can build a good communication with each other to solve the issue. Hope to hear from you again.
Kind regards.
Polly
I bought 4 dresses, one was sold out and I replaced with another one. When I received them, 3 out of 4 were okay, one was damaged but they promptly refunded me. Dresses are really nice, and the customer service is efficient. Will buy again!
Dear Alessandra T.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
I ordered two outfits that I needed by a certain time so I paid extra for shipping. Come to find out its on back order so I emailed customer service twice to cancel my order and get my money back and they have not responded.
Dear Jamie,
Thanks for your order and sorry for the situation happened.
In this case, have you received the reply? If not, please tell us your order number.We will help you to cancel it.
Looking forward to your reply sincerely.
Best regards,
Yoins Team
Awful quality... horrendous cheap materials and nothing like photos. One dress completely different fabric to one shown. Arrived in a T shirt cotton material and was shown like a satin. Very bad. One dress was so creased when it arrived and is a cheap polyester. Worst internet shopping experience I've ever had.
Dear Nicki,
We are sorry to hear that you are not totally satisfied with our products. If you noticed some quality problems on our products or you think the items are different from the pictures, we will take the responsibility after we diagnose the problem. We will appreciate it if you can send us(cservices@yoins.com) some pictures of the shipping label, external packaging and tag size of this item. Moreover, please state clearly if the package you received arrived intact or damaged, our service team will reply you within 24 hours and will offer you the best solution, please do not worry. (*^__^*)
We are improving and will offer you a better service and shopping experience.
Wish you a nice day.
Best regards,
Yoins Team
Placed a substantial order with Yoins. Was waiting for it to be shipped. I reached out to see what the deal was and was notified that it was cancelled due to items being out of stock. Would have liked an option to wait or swap out for in-stock items or at the very least be notified of the cancellation. Will be shopping elsewhere.
Dear Andrea,
Sorry for hearing your order had been canceled.
We are doing many promotional activities online and many of the items are hot sales. For these hot sales items, we show the expected dispatched date on your own account center so that you can be aware of the expected dispatched date. In addition, an informed email will be sent if your order has already exceeded the expected dispatched time. And we will provide several options in an informed email: wait within the restocking time, change the out-of-stock item to another similar one or refund the out-of-stock item to inform customers about this order status. If we didn't receive any response from our customers at a certain time, we will cancel the order and arrange a full refund first. Once again sorry for this inconvenience caused.
We are working hard to improve the service level and provide a good shopping experience for customers. If you need any assistance, please feel free to contact us through the bellowing ways:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
Hope to hear from you again.
Best regards,
Chanring
Very helpful agent, Ada, came on to live chat and helped me straight away, took me a couple of minutes to sort out my order. My order has now been split as they were waiting for an item that was out of stock. I cant blame then as it was out of stock when i ordered it. I was in no rush for the items so i didn't mind the wait. The delivery has always been quicker when all items have been in stock.
On past orders i have loved the clothing and it has all fitted very well. Unlike some stuff i ordered of wish that all came up to small.
Dear Julie P,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Thank you for your chance to communicate with us and your understanding. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Iris
Hi all you online shoppers
Do not purchase from this website.
You spend over a certain amount to get express shipping and you do not receive your order and get told over Live Chat to wait 45 working days.
I purposely purchased the gifts online for a friends birthday spending over the required amount to get express delivery however 3 weeks down the line I still do not have my order and now have had to purchase additional gifts as I did not receive my order in the 3-7 business days as they advertise.
The principal of the matter is that you purchase items and are willing to purchase additional items to get free express delivery and then you have to wait 2 months for your order.
This is not good customer service and the quality of the items is questionable.
Watch out shoppers
Dear Stephanie,
Thank you for shopping on Yoins and we are sorry to hear the shipment delayed.
Because the shipping delays could be affected by the bad weather condition, customs issue, strikes, transports, public holidays and many other inevitable issues. But please rest assured that we will try our best to help you sort it out.
If you do not receive your order within the specified time, we will provide you with acceptable solutions. We are sorry that we can not solve the problem for you in time and we try our best to improve the service level.
Would you mind providing us the order number or the email address or your full name or tracking number to our yoins email address: cservice@yoins.com or via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 (7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday)?
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Polly
Do not buy from this company! You are buying from a tiny back Street company in Guang Zhou in China. The quality is not that great and if you need to return something be prepared to pay for the privilege! Which, in my case, was more than the item item I bought! Was lead to believe p&p would be refunded. Disgusted.
Dear Helen T,
Thank you for shopping Yoins and we are sorry to hear that.
If you are not satisfied with the items you received, we can arrange to exchange or refund. Please log into your account to click the button of " After sale " within 30 days and submit return application and we will reply within 24-48 hours. Please describe your problem and send us some photos of the defective parts, so that we can diagnose the problem quickly and provide you reasonable solution.
Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
We value our customer and hope that we can build a good communication with each other to solve the problem. Hope to hear from you again. Could you please send email to complain@yoins.com?Or please provide your order number and email address to us, so that we can contact you and solve the issue for you.
Kind regards.
Iris
Yoins has the most trendy clothes of the season at very reasonable. If you are on a budget but still want to be in style Yoins is a good online store to try. The quality of the item may not be superb, but for the actual price, and the actual style, it seems to balance out.
I have to say that this is one of the few vendors that actually has sizes that match their size chart (which is extremely rare for clothing making it's way out of China). However, it does take a prolonged period of time to receive the items & once I did, one of the sweaters had multiple holes in it?! I am tired of going through the trouble & expense of ordering & returning. These companies need to provide better quality assurance & better customer care. Anyway, the lower cost they charge ends up costing you more in the long run & as much as I wanted to keep shopping with them, I won't because I can't trust their products. If they aren't thoroughly inspected prior to packaging & shipping - it shouldn't become my hassle to resolve.
Dear MARLA A.,
We are sorry to hear that.If you find there is a defective part with your purchase, please take and send us the photo to show that. You also can submit the pictures and describe the problem via the link, https://www.yoins.com/index.php?com=customer&t=orderList.We will inspect that within 24 to 48 hours.（The weekend maybe delay）
Thank you for your feedback. We do our best to improve the service level and provide better customer care. Welcome to share your suggestion to us. Hope to hear from you.
Have a nice day.
Kind regards.
Yoins Team
If you ever have a problem or heavea change of heart with your order they are more than happy to help you out and give you a refund in a timely fashion! Highly recommend buying from this company. Havent gotten my dress yet but I'm very excited to recieve it!
Ordered 3 dresses, a top and a sweater and they all fit perfectly! They were just as shown online and great quality for the low prices! I def will be ordering more: D
One thing I just didnt like was how I had to wait a bit longer to get my items, and also got refunded for one bc they didnt have it any more. Wish that on their website, they would show the status of their products (ex. "on backorder", or "will be available soon"). So that Im aware when placing the order. But speaking of which, when I contacted customer service via chat, person I dealt with was quick to resolve my issue and yes I received my refund in no time, so I was happy with their service too :)
Dear Whitney C.,
Thank you for your detailed comment.
We are glad to hear that you are overall satisfied with us. Thank you for your feedback and suggestion.We will reflect this suggestion to the departments concerned. Hope to hear more suggestions from you.
Looking forward to your visit again.
Best regards,
Iris
Avoid these. The cloths smell, look and feel worse than cheap market clothes. I asked the customer service team for a return address and it took them 6 emails later to provide it to me. They said they would not pay the return cost even though I explained the clothes look nothing like they do on the website. They want me to pay the return costs plus taxes which would costs a lot of money. Please do not make the same mistake as I did.
The clothes look nothing like they do on the website. They smell and they are extremely cheap material.
Dear Sam W.
Sorry for the inconvenience caused, we list all the material on every product page and you can check it before the shipment. If you still have any question, you can directly contact us via live chat or email: http://www.yoins.com/Yoins-Contact-Us-a-27.html
According to the return policy, the return shipping fee must be paid by customer. http://www.yoins.com/Yoins-Returns-a-20.html
Best regards.
Yoins team
I ordered the gold halter dress as it looked classic and beautiful. I just received it and looks NOTHING like what is advertised. It is very POORLY made, rips and strings everywhere, fabric was not cut properly, colour was not what was shown, and it is lopsided! Extremely poor quality from China. Very disappointed in how deceiving their advertising is and that I didn't do more research into it. If you are deciding whether to order from here, DON'T! Waste of time and of course money!
Dear Sharla B.,
Thanks for your order on our shopping site.
We feel sorry to hear that you received the unexpected item from us and was not satisfied with our product quality.
In this case, could you mind send us the photos of the item that you have received from us with SKU sticker and shipping label on it?
If possible, please show the quality and color problem obviously with the natural light on the picture.
Our customer service will confirm the details according to your photos and provide a suitable solution for you within 24 hours.
Here're all our contact methods:
Customer Email:
cservice@yoins.com We are on live 24/7
Live Chat:
We are on live 24/7
Phone:
00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
We really want to solve the problem for you.
Best regards
Yoins Team
Honestly, do not touch this company with a barge pole!
Quality of the clothes is terrible. Nothing like the photos. Takes ages to arrive as well... months. One of the items wasn't in stock at the time of order so I cancelled the item. 3 months later it just turns up randomly the same day I received a shipping notification email. It's a battle to try to get customer service to understand. Basically they are saying I'm making it up because they can't find any cancellation emails, I did it via an online portal that their email took me to. They said I can get a refund if I return it but it's frustrating to not only have money taken without authorization but that I have to be out of pocket to return it.
Customer service takes dayyyyyssss to respond and pretty much say the same thing everytime.
Warning again... do not buy anything from this company!
Dear hannah b.,
We are sorry to hear that the misunderstanding caused.
Firstly, if you are not satisfied with the items you received, or you think the product is not like as the picture shows, we can arrange to exchange or refund. You can log in the link (https://www.yoins.com/index.php?com=customer&t=orderList) within 30 days to submit return application by yourself and we will reply within 24-48 hours. Please describe your problem and send us some photos of the defective parts, so that we can diagnose the problem quickly and provide you reasonable solution.
Secondly, if you want to cancel the out-stock item, we will arrange a full refund of the item and inform you via email.If you want returned the item for personal reasons, we are afraid that you need to pay the shipping fee.
Finally, due to the time difference between the countries, it takes 24 hours to reply to your request.If you have contacted us, we will respond you as soon as possible.We apologize that you have to wait, and we try our best to improve the service level and product quality.
Kind regards.
Yoins Team
I am trying to order many items of clothing on yoins but whenever i get to payment they will no accept my card for some reason? And it is working on other clothes sites. How can i contact yoins? The number on their website is not going through? I really need to speak with their customer service and see what the problem is. All i want to do is order the clothes, please help? If customer service is reading this please send me an email to *******@gmail.com with a number i can call on?
Dear megan g.
Sorry for the delay, for the payment problem, please contact us directly: http://www.yoins.com/Yoins-Contact-Us-a-27.html
Or maybe you can change the payment method? Like Paypal?
Hope to hear from you soon.
Best regards.
Yoins team
The Clothes they have on the website are what you get in all honesty, they look pretty much the same. The thing You should be aware of is, sometimes they don't give you tracking information so you have NO Idea when your stuff is gonna get to you. On top of that if you email them asking for one I believe they won't give one to you. I ordered 2 items around they end of March and I got them probably a week ago (Being about May 17th or so). I asked twice when My items were shipped and the website and the person answering my email gave me two different answers. When I finally got my items they were too big, on the website they say to pay for return shipping, since it took way too long to get to me, I'm getting the correct sizes now. Some of the clothes are really nice, and the good thing is you can upload pictures of your items so others know what they'll actually get.
Dear Tanisha,
Thanks for your approval to our products and sorry for the inconvenience came up with the shipment.
As the different answers of the customer service staff, it may because of the different time they replied to you. Very sorry for that.
As for the shipment, we will reflect the problem to our manager.
We are happy to help you solve the problem finally.
Hope we will do more business in the future.
Have a nice day!
Best regards,
Yoins Team
Bradley's service is Amazeballs - Top Class. Thanks Bradley! He was very speedy in his responses to my query. He quickly investigated. In no time he came back to me with possible solutions. We picked one and voila I was sorted and happy in no time. That's very comforting for online shopping you know!
Gain trust and grow your business with customer reviews.
Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price.
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
Yoins was established in 2014 with the simple mission to give young people the opportunity to express themselves through high quality fashion at an affordable price. Here at Yoins, we believe that fashion is the best way to exhibit your individuality and uniqueness, which is why we work tirelessly to bring you the best new trends as soon as they arrive.
Dear Jessica B.
Deeply sorry for the size problem, would you please tell us your order id or the consignee name or the email address for your order? We will check it for you.
If we can not change the product into other size, maybe we can return a part of the money to you as compensation? Or the coupon?
Hope to hear from you soon.
Best regards.
Yoins team