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YOINS has a rating of 3.3 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality, and live chat. YOINS ranks 3rd among General Apparel sites.
4,344 reviews
Order processing requires patience to wait, but they ship quickly once that part is done. I always received my package before the estimated time of arrival, which is incredible and I received all the purchased items, without missing any. The clothes are cute and of good quality. I like that they have a website that is easier to navigate or buy on the go.
I make a 60$ order and it ship it to Greece from China without permission, cause the high taxes (125$ included 100$ of TNT courier costs) can't take it, also there are low quality thats why the low price. Refund? Not. They took it back and they kept my money!
Hello,
I send you an email about my Expedited Shipping Service. I didn't received my tracking number and the time that it has to arrive is in two days! I can't follow my order and the status is: back order. What does that mean?
Can I get my tracking number, I supposed to received my package in two days. I mailed you on Saturday and yesterday and I still didn't get a response.
Regards,
Selma
What a terrible site. At first glance all products looked really nice. I am just a poor student that doesn't have too much to spend. I placed my order in the beginning of June and everything seemed to be okay. I got a confirmation e-mail saying my order would be shipped in 2 sessions, well okay. However, I still haven't received either one of them. The first order contained a dress that I needed for a special occassion, so I decided to cancel that one. After a week of sending e-mails and trying to reach Yoins, I finally was able to cancel it. The second order was more for everyday-use. 40 days later, I still haven't received my order. I am trying to get a refund, but Yoins isn't responding to any of my attempts. After all, it seemed to be the perfect site, however it really was too good to be true.
Dear Oete,
We sincerely sorry for your situation. For we can issue this case better, could you show us your order number to us, Then we can check the detail information for you?
Or send email to service@yoins.com, we will replay your email within 24-48H. Or you also can call us directly.
00852-21364966
Monday to Friday
9:00 am to 6:00 pm GMT + 08:00
Please don't worry about that, we will provide you a proper solution.
Looking forward to your kind email reply.
Wish you a nice day.
Yoins Team
Ordered a bikini and a dress. Quality fabric for both orders. Was worried that the bikini I ordered was a size 12 but also said XL, but fit perfectly. The dress I ordered fit well just needed a little taking in at the top sides, but I'm good at making that alteration myself. Will use this site again definitely. Love the prices
Dear Ann-Marie H.
Thank you for your compliment.
Yoins is the women's online clothes shopping, fashion clothing inspired by the latest fashion trends. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day!
Best regards,
Iris
I ordered a casual sweater. I made sure I checked the measurements to get the right size, however, the sweater that was supposed to be medium, is actually small and all the measurements (bust, length, sleeves) are off- not matching their size guide. In regards to the quality, it has bad stitching, seems coming apart right in the front of the V neck (so its really visible). Also, the V shape is not in the middle, uneven stitching. There was supposed to be an open back in a V shape but the one I received has just an ordinary back. I am super disappointed, I wouldn't have paid $5 for this sweater it is so bad.
Dear Lucia V.,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We will refund any items that you are not completely happy with when you return it to us in saleable condition to our warehouse within 30 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
If the size of the clothes you actually received is not same with the size information we provided. Would you please sent us some pictures yo show us the difference? And we will responsible for it if there is over 3cm/1.5 inch inaccuracy of size.
In addition, the pictures are necessary. We need to determine the difference, according to the pictures which you provided. So that we can give a reasonable solution about that and solve the issue as soon as possible.
For the quality problem, we will very appreciate if you can send us some pics of the external packaging and the SKU stickers and the problems of the items. After all the information is confirmed, we will provide you a proper solution for you.（anything wrong with the item with sufficient prove, we can arrange refund, resend or return with shipping free）
If there is no problem with the items, you also can prefer to return them, but we are afraid that you maybe need to pay the return postage for personal return. And the cheapest shipping way to send back is OK, please don't worry. And once we receive the parcel we will arrange a full refund for the return items for you immediately.
We have informed customer service to contact you to deal with this matter, please do not worry.
We value our customers and hope that we can build a good communication with each other to solve the issue. Hope to hear from you again.
Kind regards.
Polly
I emailed on the live chat to check where my order was and the service was first class! Joe Wang relied immediately and helped with all my questions. It is the first time I have ordered so unable to comment on the clothing as yet.
Dear Lisa N.,
Thank you for your comment.
We are glad to hear that you are satisfied with our service. If you have any problems with the order and product, please feel free to contact us and we will do our best to solve it for you! If we have any deficiencies, we also welcome your remarks. We will take an open mind and strive to create a 100% satisfaction service to you.
Have a nice day.
Kind regards.
Polly
I would rate a 0 but it's not an option so 1 will have to do. I ordered a Playsuit which arrived in the wrong size. I contacted CS and they said if I wanted to return I am to pay postage. I said it wasn't my fault they posted out wrong item, their response was find a friend to give it to and they'll give 15% off next pride. I won't be ordering from them ever again, rubbish service and not at all helpful. Do not use!
Dear Hayley S.
Deeply sorry for the mistake, did we send you the wrong size? Would you please tell us your order id and your email address which you used for order? We will check it for you.
But if we send you the right size but still not fit, you have to pay the shipping fee for return, it is normal, hope for your kind understanding.
Hope to hear from you soon.
Best regards.
Yoins Team
I had ordered a beautiful dress in a very good price. After some days i got informed that it is not available. I asked for the refund which i received earier than i expected. The communication with the office was great and made me feel confident. It would be nicer if i was informed that the dress was not available before i complete my order. However, everything went well. Thank you.
Dear Tziamali C.,
Thanks for your order and feedback. We are sorry to cause you some inconveniences due to the out of stock. Please do not worry about that, we are improving to offer you a better shopping environoment and we offered a notification on the product page when you choose the size for the item.
We will offer more beautiful and high-quality products for you. If you like our products, welcome to order again.:)
Have a nice day.
Yoins Team
I ordered a jumper a month ago and they took my money straight away and I still havent received my item or arefund and I have emailed over 6 times now and no reply! Avoid at all costs - This company is a scam and needs to be shut down!
Dear Holly D,
We are sorry to hear that.
Due to the hot sale time period, many of the items were ordered and paid at the same time by several customers what caused stock limitation. The system will inform you that about the date of predicted restock, so that you can process your order reasonably. In addition, we describe the predicted date of the needs time to process the data, so that we can not inform you at the purchase time.
In addition, the hot sale time period, and the time difference between the countries, it takes 24 hours to reply to your request. If you have contacted us, we will respond you as soon as possible. Besides, you also can check the status of your order according to the path,”My account-View order-Order status”.
We apologize that you have to wait, and we try our best to improve the service level.
Kind regards.
Yoins Team
One of my tops was out of stock so my order was taking bit long so emailed asked them to remove the top which in one day they replied removed the out of stock top from my order n sent parcel came very quickly after and I was pleased with the service and my items fitted nicely n nice quality will be buying from here again
Dea Marsha,
Thank you for your kind words and sharing your thoghts with us.We are delighted to hear that our customers are happy with the service we provide.
For the stock problem, we showed the processing time on the page of every item. You'd better choose the item which is instock. For the restocking items alway needing much longer processing time than others.
If you have any other further queries, please feel free to contact us.
https://www.yoins.com/Yoins-Contact-Us-a-33.html
Wish you a nice day.
Yoins Team
I purchased from Yoins on the 3rd of June and paid for expedited shipping. They said will be here middle of June. Nothing came. Called and requested a refund since the time past already and was told, NOPE. You are stuck until the package arrive which maybe never. They just want money. DONT DO IT! Cute Clothes but DONT DO IT! They insult you like you are beneath them.
Dear J H.,
We are sorry about the delay.
In this case, could you please contact us and provide your order number to us? You can find the order number in your Yoins account-”view orders”. So that we can check for you. You can try the bellowing way to contact with us:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
In addition, you can also check the status of your order according to the path, ”My account-View Order-Order status”.
Hope to hear from you.
Best regards,
June
I order my item and didn't receive it almost a month so i check with Yoins customer service on my shipping and they told to me to check with my local post if they have the items. After checking and reverting back to Yoins they decided to ship my items again with tracking number and i received my items in 2 weeks. The items i bought was perfect fit and cute. Thanks to the customer service (Vanilla) she really helped out. Will shop again for sure!
I never got my clothes, got terrible automated answers when trying to get help finding my parcel, and got my parcel sent to the wrong address twice, both times after telling them my new address. Don't buy from this place.
Dear Runa R,
We are sincerely sorry to hear that you still don't receive your order until now.
In this case, could you please contact us and provide your order number to us? You can find the order number in your Yoins account-"view orders". So that we can check for you. You can try the bellowing way to contact with us:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook (https://goo.gl/s84jN1) or Instagram;
C. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
Our order address is normally printed out according to the order form. If it is due to our mistakes. We will take care of all this and arrange to resend for you.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Best regard,
June
Very happy with the service and quality of the clothes. I ordered 7 articles, 2 of which were out of stock. They are refunding me the difference in the money, and the five items arrived safely. I am pleased with the fit and quality. Will happily use YOINS again.
Dear Rhonda D.,
Thank you for your comment.
We are glad to hear that you are satisfied with our service. If you have any problems with the order and product, please feel free to contact us and we will do our best to solve it for you! If we have any deficiencies, we also welcome your remarks. We will take an open mind and strive to create a 100% satisfaction service to you.
Have a nice day.
Kind regards.
Polly
Do not waste your money. I placed an order and after waiting weeks I emailed the company and they said they had lost the order number and that my money would be refunded which never happened even after several emails.
Dear Courtney.
Thanks for your order on our shopping site.
If your order is delivered via standard shipping, it might not have the tracking number.
On the one hand, the overseas tracking information might not be updated in time. On the other hand, it might take a longer time to deliver your parcel for the uncontrolled factors in the delivery process, just like the bad weather.
In order to protect the interests of customers, if you cannot receive the parcel and the parcel cannot be tracked, we can arrange the refund or resending parcel for you.
It will take 7-14 working days to show your refund to your credit card or 2-3 working days to your PayPal account.
Please feel free to contact us if there is the problem about the refund.
Sorry for all the inconvenience caused.
Here're all our contact methods.
Customer Email:
cservice@yoins.com We are on live 24/7
Live Chat:
We are on live 24/7
Phone:
00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
Yoins is glad to help all our customers.
Best regards
Yoins Team
I got my order in 10 days! And the clothing I got was great quality. I am very impressed in my purchase. I even ordered 3 more bathing suits for Mexico. You get coupons and points. I love this website
Dear Danaka l.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Iris
I brought 2 lace dresses off yoins i paid good money for them for my holidays and both frayed down the seam so if you only thinking of wearing it for more than one night don't buy from them i didnt take any pictures of them as i was so upset and angry that i just thrown them in the bin with anger i told voins but not interested so be very careful when buying from them
Dear Maxine P.,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html
Due to hygiene reasons, we cannot offer refunds on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visible defects.
If you have any quality issue, you can send us some pictures of the external packaging, SKU numbers and problem part of received items. After all the information is confirmed, please feel free that we will provide you proper solutions.（We can arrange refund, resend or return with shipping free for the problem items with sufficient proof which will help us confirm the issue.）
Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Chanring
I purchased a dress and it was delivered very speedily.
Unfortunately it was too big for me and when I contacted customer services they advised me they would send me a smaller size and I could keep the original dress as a gesture of good faith. Will be ordering again! :)
I received an item that was damaged when received. I have been trying to return the item for roughly 30 days now. I have an approval for a return, however, it is impossible to get the final information, to actually return the item. I will not order from Yoins again due to there poor customer service.
Dear Michelle,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html
Due to hygiene reasons, we cannot offer refunds on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visible defects.
For the damaged item, you have offered us the pictures, and we agreed your return, right? We do not know which way you tried to contact us, whether there is any delay to reply you because of the holidays. So if it is convenient, please try the bellow ways to contact us, then we can help you deal with it.
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Chanring
I purchased £33 worth of clothes from yoins after nearly a month of waiting I called them for them to tell me my order hadn't gone through even though they had already taken the £33 out of my account when I rang them they refused to give me my money back. I will never purchase anything from them again and have warned many people not to buy from them!
Dear Dan,
We are sorry to hear that you are not satisfied with the purchase from our website. If you can not receive the package after the estimated date or if the package lost in the delivery, we will offer you a refund or resend, please do not worry about it.
Could you please explain in details of the problem you encountered? You can contact us (cservice@yoins.com)via email or you can call us. If the package is on the way to you, could you please wait for some days until the estimate time? We promise we will resolve the problem for you and offer more information about your order for you, please do not worry about it.
Hope you can receive the package earlier and wish you a nice day. (＾－＾)
Best regards,
Yoins Team
I ordered from this company and unfortunately some of the items were not suitable. They couldn't have been more helpful and gave me a full refund as soon as I returned the items.
I would definitely order from them again but possibly go up a size.
Dear Jane,
So sorry for the trouble.
We recommend that you follow our size chart to choose the suitable size for yourself, as different items will have the different measurement, here is the way to help you how to choose the size: https://www.yoins.com/Yoins-Size-Guide-a-46.html.
We are glad to know that we have solved your problems in time. We will continuously upgrade the quality of products and services. If you have any assistance or need, please feel free to contact us. We will be pleased to help you at any time.
Looking forward to your visit again.
Best regards,
Chanring
I was expecting alot of the items to run small but they were pretty exact. I had to refund a fair few items for this reason and customer service was so helpful! Fast to reply and refunded my items with ease and without extra charges. :)
First of all they didnt have sufficient stock, they had to edit my order, they charged me twice for one product and all the products that have arrived are the cheapest quality products, would never ever recommend shopping from Yoins. Worst experience ever.
Dear Piya A,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
Firstly, for the out of stock issue, due to an overwhelming popularity of our items, some items will be out of stock, but we are trying our best to update the quantity in time. We will show the inventory status on the item page and we will inform customers of their order status. Once the item is in stock, we will ship it out to you within 48 hours.
Secondly, we will not charge you twice for one product. There may be some misunderstanding. Would you please give us a chance to check and figure it out?
What's more. Yoins will be responsible for any faulty, damaged, broken, defective, soiled or wrong items, incorrect size(size mismatch exceeds 3cm/1.5 inch) and wrong color items.
If you found any problem with the items, please send us some photos of them, showing us the defective/the different parts( color or others). It will help us confirm the problem and provide the best solution for you.
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 7:30 am to 10:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Hope to hear from you again.
Best regard,
Olivia
I ordered two sweaters with extra for faster shipping. Of course, they immediately took the money from my account, and when I was tracking my order I found it was canceled.
They NEVER sent me any notification. I have written a bunch of E-mails and have not gotten any answer yet.
I wish they were as quick as they were to take my money
Was I ripped off? Is this company simply a scam?
Dear Minerva S.
Sorry for the mistake, this is very rare thing, usually we will send a letter to you before we decide to cancel the order.
Would you please tell us your order id or the consignee name or the email address? We will check it for you.
Best regards.
Yoins team
It's been 2 months today since I ordered from YOIN. My order still isn't here and I have heard nothing about my order. I paid the whole amount and still nothing. At time point I'm feeling as if I was scammed out of money. I emailed YOIN and message them on Facebook nothing. You can't call the number they have on site, I just want my money back. I will never order from here again. If I could give no stars I would definitely!
Tip for consumers:
I wouldn’t recommend anyone order from YOIN. It’s been two months today and my order is still saying “Processing”. I have contacted them and no response on anything( email, messenger). I would like my order or my money back.
Products used:
Clothing but never received my order
Excellent service, immediately offered to help even though we missed the delivery through our own fault, kept his informed from order through to delivery without even having to ask, items were excellent too, will definitely order again
Dear Colm O.，
Thank you for your comment.
We are happy to know that you are satisfied with our service. Your affirmation is the greatest gift for our sincere effort. Thank you for your chance to communicate with us and your understanding.We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Yoins team
Gain trust and grow your business with customer reviews.
Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price.
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
Yoins was established in 2014 with the simple mission to give young people the opportunity to express themselves through high quality fashion at an affordable price. Here at Yoins, we believe that fashion is the best way to exhibit your individuality and uniqueness, which is why we work tirelessly to bring you the best new trends as soon as they arrive.
Dear Selma, our customer service representative has contacted you about this issue, please check with the mailbox. They will help you get this sorted. Yoins Team.