- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
YOINS has a rating of 3.3 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality, and live chat. YOINS ranks 3rd among General Apparel sites.
4,344 reviews
Order processing requires patience to wait, but they ship quickly once that part is done. I always received my package before the estimated time of arrival, which is incredible and I received all the purchased items, without missing any. The clothes are cute and of good quality. I like that they have a website that is easier to navigate or buy on the go.
I make a 60$ order and it ship it to Greece from China without permission, cause the high taxes (125$ included 100$ of TNT courier costs) can't take it, also there are low quality thats why the low price. Refund? Not. They took it back and they kept my money!
Purchased a top from this company. Colour different and the material was awful. Sent it back and after spending more money returning it they are messing me about with ridiculous excuses for not refunding me
1.) no refund if item isn't returned within 14 days
2.) Must notify them first before returning item
3.) photographic evidence of parcel you send.
4.) Returning item through post office only, not major couriers i. E. DHL etc
4.) The company won't refund money until I inform Paypal that dispute is resolved
Do yourself a favour. Give this company a miss. Lovely website but basically a bunch of crooks
They should be ashamed of themselves. Returning 2 items which were sent as a wrong size has taken almost 2 months with no end in sight. They refuse to give a mailing address or return slip. Total fraud company
Dear customer,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html Due to hygiene reasons, we cannot offer refunds on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visible defects.
Sorry for the inconvenience caused in the return process. All the steps are needed to confirm your order information to avoid unnecessary misunderstanding. And we do our best to improve the return process.
Due to the different time zone on each other, It takes around 24 hours to reply to your request except weekend or public holidays. We are very sorry for the inconvenience caused and we try our best to improve the service level.
We value our customers and hope that we can build good communication with each other to solve the issue.
Hope to hear from you again.
Kind regards.
June
It has been over 3 months and still no package. I have only been given a random tracking number with no currier connected to it.
I'm starting to think this is a scam site! More people not getting packages all the time?
Please explain where my goods are and why you can't give me real information.
Dear Nadine B.
Sorry for the delay, would you please tell us your order id? We will check it for you.
Please contact us directly: cservice@yoins.com
Best regards.
Yoins team
4/6 items defective email, no reply x 6!, telephone no answer, live chat says connecting to agent wait few minutes... waited up to half hour numerous times nothing happens! Just need authorisation (as you insist, to return... at your expense)
Dear Carla W.,
We sincerely apologize for the inconvenience caused, as Chinses New Year holiday, sorry for the late reply for your issue.
Could you please tell us what issues you are facing with? We are here to help. We have a strict quality control before items are packed and shipped. If your items come with bad quality, please feel free to contact with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
Sorry for the inconvenience and looking forward to your reply.
Best regards,
Bradley
Horrible service. Actually will continue to buy from them if they reply to my queries. Wrote to them a few times but never once they replied. Those guys who gave good ratings for their service may just be rated by the staff themselves (at least that's what I thought).
Dear My R.，
We are sorry to hear that this misunderstanding caused.
Due to the hot sale time and the vacation period, lots of mails and orders piling up.We do our best to clean up the backlog of job.We sincerely apologize for the delay in replying to you due to Chinese holidays.
If you have contact us, we will respond you as soon as possible.We sincerely apologize for the inconvenience this has caused.
Have a nice day.
Kind regards.
Yoins Team
I'm a frequent on line shopper who has shopped from many different sites yet, I have never experienced such an ignorant customer service approach.
I've ordered an item a week ago.My payment was confirmed instantly but I was never informed of its arrival time. I have messaged and tried their live chat services twice, and was ignored at both of my attempts!
I find this very disappointing.As a consumer I feel that they are obliged to update their customers with information on their purchases in order to reassure them that their money was not theft!
I wish I had checked their reviews prior to my purchase as I see now that there are several incidents similar to mine.
Dear Martha V.,
We are sorry to hear that the misunderstanding caused.
We will inform you via email when your order was successful.The email will inform you about the estimated shipping date.If you can not find the email, could you check your junk mail, maybe the out-of items inform emails has been range as the advertising emails.
Due to the time difference between the countries, if you contact us via chat line or call us, please pay attention to the working time to avoid the unnecessary misunderstanding.Our working time is 9:00 am to 6:00 pm GMT + 08:00 from Monday to Friday.
In addition, you also can track the status of your order via the path,"My account-View order-Order status”.
For any further assistance or necessity do not hesitate to contact us.
Best regards,
Yoins team
DO NOT ORDER! This company is bogus. They sent me items which bore no resemblance whatsoever to the pictures on line in colour, style, size and especially quality. They sent seemingly random articles that looked like they were made by 10 year olds in a learn to see class in Asia. And good luck with returns! These scammers need to be arrested.
Dear Toni L.,
We are sorry to hear that you are not totally satisfied with our products.
If you find out any quality problem with your purchase, or you think the product is not like as the picture shows on line, please do not do not hesitate to contact us, and we will process the issue.
We value our customers and hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://secure.livechatinc.com/licence/7243681/open_chat.cgigroups=1).
Kind regards.
Yoins Team
I had no clue this site was based / shipping from China... which means any local distance selling laws are meaningless to them. An item was the wrong colour and didn't fit, they wanted me to return via tracked courier to shanghai!
Under UK law the seller must pay return shipping costs.
Don't make the same mistake I did, use a local / in country reseller.
Dear Dale S.
Please accept our sincerely apologies for the unhappy experience on Yoins.
Could you please tell us your order number and send us a photo of the item you said that it is wrong color? We will offer you a better solution to sort this out.
Looking forward to your early reply
Yoins team
It says 5-7 days and it never happens. My item was delivered almost a month after the online purchase. The company should invest for a better service in that matter. I am always buying online and other companies from far away make it on time or at least let the client know if its gonna take 3 weeks or more.
Dear Monica R.,
Thank you for your comment.
Due to the parcel arrived at local and was delivered by the local post office or local courier, there are some irresistible factors. Sorry about the delay delivery, and we do our best to improve this issue. Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us.
Looking forward to your visit again.
Best regards,
Polly
You can just tell by the website this is something like the Wish App. Poor quality, bad service, uses other "real site's" photos, and tries to match the style, but you will never actually get what you were looking for. Fake advertisement.
Dear Jessica D,
We are sorry to hear that you are not totally satisfied with our products and service. If you noticed some quality problems on our products or you think the items are different from the pictures, we will take the responsibility after we diagnose the problem. We will appreciate it if you can send us(cservices@yoins.com) some pictures of the shipping label, external packaging and tag size of this item. Moreover, please state clearly if the package you received arrived intact or damaged, our service team will reply you within 24 hours and will offer you the best solution, please do not worry. (*^__^*)
We are improving and will offer you a better service and shopping experience.
Wish you a nice day.
Best regards,
Yoins Team
Payed extra for getting the dress I ordered faster, never should have! Took 1 month before I got it after a lot of angry mails! They told me that I would get my money back but I never did!
Besides, the dress didn't even fit my little sister at 5 years old, was too short
Dear Sandra l,
We are sorry to cause you some inconveniences. Different shipping method may take different time in the delivery, it will take
7-25 business days in standard shipping, 7-12 business days in priority air mail, 3-7 business days in expedited shipping service. Shipping time does not include weekends and public holidays. Hope you can understand.
As for the size, could you please tell us if we sent the wrong size to you? If you think we sent the wrong size to you, please do not worry, we will offer you a full refund or resend. We would appreciate if you could also provide us with some pictures of the shipping label, external packaging and tag size of this item. We suggest you refer the size data on the size button and compare your own measurements (busts, hips and waists), and then choose a proper size. You can also contact us via email, we are happy to offer you a guidance. (*^__^*)
Wish you a nice day.
Best regards,
Yoins Team
One of my items arrived with a strap that had snapped and the other two items where printed as a size 10 yet were completely different measurements and did not fit at all, the sizing was all wrong and the quality was absolutely horrendous, worst quality clothing I've ever come across. When I then requested a return I was given no return address and told I would pay to get it shipped which would have cost more than my order in the first place. Scam website, 100% would not order from again and would recommend that no one else does either, nothing like any of the other clothing websites such as boohoo.com, very disappointed and been left out of pocket.
Dear Helena,
Thanks for our order on our site.
About the size problem, customers can choose the fit items according to the size information on product pages and their own measurement.
The most important elements are the date of your shoulder width, bust, length and sleeve length.
When you really receive the wrong size of the items from us, you can read our return policy on http://www.yoins.com/Yoins-Returns-a-20.html.
All the information including the return methods and address is shown in our "help center" of our site.
Here's the return policy related to your situation:
1. Size as ordered but does not fit: the size of each item may have an inaccuracy of about 3cm/1.5 inch due to hand measurements. If you find yourself in this situation, you can contact us and apply for a return. In cases such as these, the customer is responsible for all shipping costs incurred.
2. If the size difference is above 3cm/1.5 inch. Please contact us first to show us the problem. We will send you a replacement or we will issue a full refund once the nature of the problem has been identified.
If you still have problems in your order, you can feel free to contact us. Here're our contact methods:
Customer Email: cservice@yoins.com We are on live 24/7
Live Chat: We are on live 24/7
Phone: 00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00).
Yoins is glad to help all our customers.
Best regards,
Yoins Team
I feel bad for anyone who falls for this joke of a company. The material is so thin it's practically see through. Every dress is 2 sizes too small and you have to pay more than your order coat to ship back to China for exchanges or returns. If you try to give any real feedback on their site about the material or dress fit they won't allow it to be posted.
Dear Emily,
Thanks for your order on our site.
We feel sorry for the inconvenience caused by the material and size of the item that you do not feel satisfied.
About your questions about our return policy, it shows that if the item is damaged or the size is as the order but not fit, you can ask for the return.
Out customer service representative will confirm the problem with you via the email details and photos you provide for them.
If the photos show that your item is damaged, we'll pay for the return shipping fee and give you the refund. But if the photos cannot show obvious problems on the clothes, customers should pay for the return shipping fee for the items.
About your case, if your photos cannot show the obvious problems on the items you have received from us, we can give your the refund of the order to you when we receive the return parcel but not including the return shipping fee.
If you still have questions about our return policy, you can read the details on http://www.yoins.com/Yoins-Returns-a-20.html or contact us.
Facebook is a platform for us to communicate with our customers. Yoins Team reads all the comments on it and we guide them to solve the problem.
Our contact information is:
Customer Email: cservice@yoins.com We are on live 24/7
Live Chat: We are on live 24/7
Phone: 00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
Yoins Team is glad to help all our customers.
Best regards,
Yoins Team
Unable to ask a question on Yoins. Tells me my case has been closed. Why was I charged international fee of $3.08 after the fact? Also I asked to use a $20 coupon. Money was immediately taken. Three days later I get a response telling me to save in for later? NO. How many more fees? Not happy at all so far.
Dear L M.,
We are sorry to hear that you had a bad experience about shopping with us and we sincerely apologize for the inconvenience caused.
Due to the time difference between the countries, it takes 24 hours to reply to your request. And we are afraid that you maybe call us without the working time. We apologize that you have to wait, and we try our best to improve the service level.
Would you mind show us the order number and the email address or your name you entered in the yoins.com account? cservice@yoins.com
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Hope to hear from you again.
Best regard,
Polly
I have purchased a dress which has arrived and is of very poor quality. I want to return it but am having a terrible job doing so. Why should it be such a problem? I think they do it so people give up in the end! Send a printable returns form with your order confirmation like many other reputable companies. How difficult is it! I will never order from them again.
Dear andrea P.,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We will refund any items that you are not completely happy with when you return it to us in saleable condition to our warehouse within 30 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
Sorry for the inconvenience caused in the return process. All the steps are needed to confirm the information about your order to avoid the unnecessary misunderstanding. And we do our best to improve the return process.
Due to the time difference between the countries, It takes 24 hours to reply to your request. We apologize that you have to wait, and we try our best to improve the service level.
Would you mind show us the order number and the email address or your name you entered in the yoins.com account? cservice@yoins.com
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Hope to hear from you again.
Best regard,
Polly
The package finally came was good quality and nice to look at. As for the company have read mixed reviews some good some bad mine in middle. Biggest gripe was never was notified of the time it was shipped and when contacted them they furnished info and a tracking number that didn't work. The amount of time between emails normal since they are many time zones from where I am. I will give the a positive rating of avg because they did communicate with me otherwise 1 star. The biggest thing they need to do is keep the customer informed that stops problems from arising. Do business with with caution.
Ordered 3 pair overalls that came in cost over $90 Canadian all were too big wanted an exchange sent me this 4 page instruction and had to be at my own cost of $56 cnd decided not worth the extra cost. This might be a sweat shop the return address is not to the company Yoins but to an individual in China. All 3 pairs were made from cheap material and see threw including the dark grey ones. Do not waste your money.
Dear Corinna N.,
We are sorry to hear that you had a bad experience about shopping with us and we sincerely apologize for the inconvenience caused.
We will refund any items that you are not completely happy with when you return it to us in saleable condition to our warehouse within 30 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
If you find out any quality problem with your purchase, please take and send us some photos to show them, so that we can make a record for you and process the issue for you better. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 at 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday.
Hope to hear from you again.
Best regard,
Polly
The goods came as seen on the screen but very thin an cheap material. I sent the majority of it back worth about £50 it's been 4 months and still no sign of a refund although my parcel was tracked and says it's been with them for over 3 months. I was offered a refund before the parcel had even reached the warehouse to which I said yes. And this also never happened. I strongly recommend avoiding this site as I have had no contact from yoins since 8/06/16 (almost one month) even tho I have sent numerous emails requesting to know what is going on.
Dear Haley c.
Sorry for the inconvenience caused. Would you please offer us the product id or your email address which you used for order? Or your tracking number? You can send private message to us. Or you can contact us directly: http://www.yoins.com/Yoins-Contact-Us-a-27.html and we will offer you the best solution in 48 hours.
Thank you so much. Hope to hear from you soon.
Best regards.
Yoins Team
Ordered 4 items and yes they took about 10 days to arrive, but they are coming from China! The sizes were fine but I didn't feel like the actual clothes looked nearly as good as the photos. Not brilliant quality. But then, the prices are low. I returned my items the next day after following instructions on website ( have to pay yourself). All my questions and emails were answered within 24 hours. Very helpful and friendly. Kept me informed about my refund all the way. 3 weeks later I received a full refund. Delighted!
Unfortunately as I have never received my order I cannot comment on the quality or how sizes compare.
I am still waiting almost 6 months later for my refund to be credited into my bank account very annoying, however on a more positive note Customer Service are good at responding to my disastrous experience and are always polite and appear willing to correct the situation (on paper)... I am yet to see these results in reality... forever hopeful.
I will update with a new review once I see the money in my bank (And maybe then upgrade the star rating).
Dear Janeane B.,
Thank you for shopping on Yoins and we are sorry to hear the shipment delayed.
Because the shipping delays could be affected by the bad weather condition, customs issue, strikes, transports, public holidays and many other inevitable issues. But please rest assured that we will try our best to help you sort it out.
If you do not receive your order within the specified time, we will provide you with acceptable solutions.
Would you mind providing us the order number or the email address or your full name or tracking number to our yoins email address: cservice@yoins.com or via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 (7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday)?
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Polly
I ordered a dress nearly a month ago now and still no sign of it! It's ridiculous and on top of that I've tried emailing the company twice and for some reason my emails won't even deliver, something to do with the team not accepting my recipient. It's a joke il never order from here again!
Dear Laura J.
Sorry for the inconvenience caused, would you please tell us your order id or email address? Please send private message to us, we will check it for you.
Best regards.
Yoins team
I have paid for an item 10 days ago and they still haven't shipped it out. Yes I have read a lot of comments below and Yoins keeps explaining that it's stock issue.
OK I can understand that but I have sent several emails regarding this order but nobody gives me any response. I have sent a note using the question form on the website, I have sent an email to customer service email even but no answer?
What are customers like me supposed to do? You guys took the money immediately, my money has been paid, if you are not able to send the item, just let me know so at least I know what is going on.
I'm willing to review my rating if I receive an appropriate response from you guys.
Dear Vy N.,
We are sorry to hear that you had a bad experience about shopping with us and we sincerely apologize for the inconvenience caused.
Due to the time difference between the countries, it takes 24 hours to reply to your request. And we are afraid that you maybe call us without the working time. We apologize that you have to wait, and we try our best to improve the service level.
Would you mind show us your email address? And we will contact you immediately.
We value our customer and hope that we can build a good communication with each other to solve the problem. Welcome to check the update status of your order at any time via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday).
Hope to hear from you again.
Kind regards.
Polly
I bought and paid for 2 jumpers from the yoins website on 9 September... after a couple of weeks i checked in to see how my order was getting on as thought should have been delivered by then... no, item sold out apparently... not that this was mentioned when i paid for them, they took my money quite happily! Items back in stock on 17 October i was told, will be shipped then... i log ion today to see this is still not shipped and saying sold out... will they continue to say sold out will ship soon while keeping my money but never actually sending the items?
Dear Emma P.,
We sincerely apologize for the delay in replying to you due to Chinese holidays.
Due to the hot sale time period, many of the items were ordered and paid at the same time by several customers what caused stock limitation. The system will inform you that about the date of predicted restock, so that you can process your order reasonably. In addition, we are describe the predicted date of the needs time to process the data, so that we can not inform you at the purchase time.
After the hot sale time and the vacation period, lots of mail piling up.We do our best to clean up the backlog of emails.If you have contacted us, we will respond you as soon as possible.We sincerely apologize for all the inconvenience this has caused you.
Hope to hear from you again.
Kind regards.
Yoins Team
I ordered a shirt 3 months ago and yet not revived it, I tried to email them but the section with their "contact us" it's a lie also. I wasted my money and didn't get my purchase. Will never order from this site again.
Dear Nadia G.,
Thank you for shopping on Yoins and we are sorry to hear the shipment delayed.
Because the shipping delays could be affected by the bad weather condition, customs issue, strikes, transports, public holidays and many other inevitable issues. But please rest assured that we will try our best to help you sort it out.
If you do not receive your order within the specified time, we will provide you with acceptable solutions.
Would you mind providing us the order number or the email address or your full name or tracking number to our yoins email address: cservice@yoins.com or via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 (7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday)?
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Polly
Just want to give a shout out to Yoins for being the worst clothing store in history. So I ordered some clothes from their website. After it taking one month and 3 days to arrive it turned out to completely different from what they advertised.
Don't buy from these lying, cheating scumbags.
Dear Emm M.
Sorry for the delay, usually the shipping time needs 7-25 business days if you choose standard shipping/ air parcel register, so it is normal, hope for your kind understanding.
And for the quality problem, please send the photo of the wrong product to http://www.yoins.com/Yoins-Contact-Us-a-27.html, we will answer you in 24 hours.
Best regards.
Yoins team
Gain trust and grow your business with customer reviews.
Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price.
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
Yoins was established in 2014 with the simple mission to give young people the opportunity to express themselves through high quality fashion at an affordable price. Here at Yoins, we believe that fashion is the best way to exhibit your individuality and uniqueness, which is why we work tirelessly to bring you the best new trends as soon as they arrive.
Dear Brendan,
We are sorry to hear that you unsatisfied with our return policy. But you may misunderstand something. Could you allow us to explain it for you? Thanks.
1) We can not deal with a return after you received you parcel 14 days later. Because the item may be used that will not resell any more. But for some special cases, we will provide a proper solution.
2)The contacting before the return, we need to record some information, then arrange the refund later according to the record. Such as your order number and the items you want to return and the address you should return to. The contacting is necessary for issuing your case better.
3)For providing a better service, we can arrange the refund after you returned and before we receive it with a limited price order.So we need the receipt to confirm the returning situation and then arrange the refund for you.
4)We suggest everyone to return the items back with a post office, which can avoid costumers paying for too much postage. You can choose the others, It is just a suggestions.
5)We can arrange the refund through you disputed the order. But the dispute will affect the time of refund. For you can receive the refund earlier, we suggest you to cancel the dispute. While if you do not mind the long processing time, all depends on your decisions.
If you have any other further problems, please feel free to contact us.service@yoins.com
Kind regards.
Yoins Team