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YOINS has a rating of 3.3 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality, and live chat. YOINS ranks 3rd among General Apparel sites.
4,344 reviews
Order processing requires patience to wait, but they ship quickly once that part is done. I always received my package before the estimated time of arrival, which is incredible and I received all the purchased items, without missing any. The clothes are cute and of good quality. I like that they have a website that is easier to navigate or buy on the go.
I make a 60$ order and it ship it to Greece from China without permission, cause the high taxes (125$ included 100$ of TNT courier costs) can't take it, also there are low quality thats why the low price. Refund? Not. They took it back and they kept my money!
Ordered a dress from this site and apparently according to the measurements on the page I am a UK size 0-2, when in fact I am a UK 8-10 so there's the first issue. Upon arrival before I even took the dress out of the plastic packaging I could tell it looked nothing like the online images, the material was shiny and silky and despite ordering a 0-2, I tried it on and it was at least a UK size 12. The sizing is absolutely ridiculous and the quality of the clothing is awful! The images online should be replaced with actual images of the clothing - see then how many people buy the product!
Tip for consumers:
DO NOT ORDER FROM HERE
If I could choose zero stars I would chose that. I ordered my item while it was in stock and it took over a week to process it but I received an email telling me it was out of stock when I purchased my item while it was in stock so hopefully I get my refund soon but never buying from that website again :/
Dear Melissa R,
We are sorry to hear that you are not satisfied with the purchase from our website. Sometimes, one same item was ordered by many people at the same time, but the quantity can not be meet the needs of all. That would be caused this situation like this. Hope you can understand.
We are trying our best to improving the shopping experience and will avoid this problem.
Wish you a nice day.
Best regards,
Yoins Team
I brought a red prom dress and it arrived within the time, even though it was shipped across to England. The dress fitted well although the slit on the skirt if the dress was too high, but nothing a few stitches couldn't fix
I found the jumpsuit that I was looking for, but then realised that it had to be shipped to my country. Just in a few moments I asked in the chat if it was possible and they were very polite and helpfull. Just placed my order and happy that I can try on the jumpsuit very soon!.
Dear andrea r.,
Thank you for your comment.
We are glad to hear that you are satisfied with our service. If you have any problems with the order and products, please feel free to contact us and we will do our best to solve it for you! If we have any deficiencies, we also welcome your remarks. We will take an open mind and strive to create a 100% satisfaction service to you.
Have a nice day.
Kind regards.
Polly
Good value, good range and affordable shipping (although it does take a while). I was pleasantly surprised by the quality of the goods received, but sizing can be a bit tricky. I'm usually an AU/UK 8-10 and being an asian-based company I selected sizing AU/UK 10-12 as generally asian sizing is smaller, however I found the items too big! Next time I will opt for AU/UK 6-8.
Dear Angela B.,
Thank you for your wonderful review.
We are glad to know that you have a good experience shopping with us. Sorry about the delayed delivery, and we do our best to improve this issue. Thank you for your feedback and understanding.
Please note that the most effective way to choose your size is to take your measurements and compare them to the detailed sizing chart that we have provided to the right of the product photo. This will help you pick what size is best for your body type.
Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Polly
I don't know where the great customer service reviews are coming from. I bought a dress, that two days later was apparently out of stock. After I had already paid for it. So I had to replace the dress with another one, which as soon as I tried it on, was a complete disappointment. The skirt area fit fine, but the breast area barely covered my nipples. The side cutout in the picture was small in comparison to two massive holes that looked as if they ran out of fabric to finish the dress.
I contacted support to get a refund, sent them a pic, and they basically told me the dress looked on me as it did the model (NOT TRUE AT ALL) and now I have to cover return shipping fee.
Seriously ridiculous company. I'm so angry, and never really want to purchase anything from them ever again.
STEER AWAY FROM YOINS PEOPLE!
Dear Nathalia,
We are sorry to hear that you are not totally satisfied with our products and service.
For the apparent shipping, As there is out of stock item in your order, so we ship the in-stock items to you first in order you can get your items more earlier.And we also will provide several options for costumers: wait for restock, change the out of stock item to another similar one or refund the our of stock item. Sorry again for your inconvenience caused by the stocking problems.
For the quality problem, we will very appreciate if you can send us some pics of the external packaging and the SKU stickers and the problems of the items. After all the information is confirmed, we will provide you a proper solution for you.（anything wrong with the item with sufficient prove, we can arrange refund, resend or return with shipping free）
Please do not worry. (*^__^*)
We are improving and will offer you a better service and shopping experience.
Wish you a nice day.
Best regards,
Yoins Team
I ordered in a month in advance to ensure this item came here for my prom, my item still has not arrived a month later, my prom 9 days away, the customer service it terrible. Tje refund policy stated that 20 working days and then they would refund me. However after over 5 attempts asking for a refund they would not refund me, they kept telling me to wait "one more week" and here I am still waiting. I really regret ordering from here all it had done is cause me stress. I feel like this is a scam website as they will not even give me a reason as to why they will not refund me.
Dear Becca,
We're sorry for your any inconvenience came up with this order.
As for the delivery problem, the expected delivery time depends on the way of the post you chose. Here is our delivery regulation. Http :// www.yoins. Com/Yoins-International-deliveries-a-9. Html
As for the problem you said, could you tell us your order number? We will check for you and issue a proper solution to you.Or you can contact us http://www.yoins.com/buy/Yoins-Contact-us-a-27.html
Looking forward to your reply sincerely.
Best regards,
Yoins Team
I got my order on time and I really appreciate them for this because I needed them during that period. Unfortunately the 2 lovely dresses were not looking good on me because size S was too large for me, even if my size is S and rarely XS, so I believe they should have XS sizes as well.
Therefore I had to return the 2 dresses, the only inconvenient is that returning them from UK costed me the price of one dress which wasn't cheap at all but this is it...
I have just received a message that my refund is being processed to my account so I hope to receive it soon enough.
The other products were really nice, 2 lingeries. They have standard sizes and they do fit me really nice. So at least they were good and I kept them. I received a positive feedback from my boyfriend when I was wearing them which was great ;)
Dear Diana A,
Thank you for your reply and we sincerely apologize for the 2 dresses with size problem.
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Policy-a-20.html
For other countries' customers will still need to return to our warehouse in China.
If the size of the received item is not same with the size information we provided in size chart, we will be very grateful if you can show us some pictures of measurement on clothes. And we will responsible for the item if there is over 3cm/1.5 inch of size inaccuracy.
We suggest you compare your body size with specific size information like waist, hip and bust size, you can see specific size information by clicking the size button. You can check our size guide in this link:
https://www.yoins.com/Yoins-Size-Guide-a-46.html
Should you have any question or advice, please feel free to contact us at cservice@yoins.com. Have a nice day.
Best regards,
Yoins-Fannie
The dress I ordered is everything I expected, and more! The quality is womderful!
Ithe did take 2 weeks to receive, and with no tracking, I was concerned it had gotten lost. But the customer service was very polite and helpful!
I would order again- thank you Yoins :)
Dear Cheryl A.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Iris
This is the worst company! Trying to make a return, and the contact phone number doesnt exist or the *******@yoins.com does not workor live chat! They make shopping miserable! Ive llearned my lesson! Still trying to return something! Dont order from them! Venus has great service!
Dear Sharon C.,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We will refund any items that you are not completely happy with when you return it to us in saleable condition to our warehouse within 30 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
Please log into your account in computer to click the button of " After sale " within 30 days and submit return application and we will reply within 24-48 hours. Please describe your problem and send us some photos of the defective or different parts, so that we can diagnose the problem quickly and provide you reasonable solution.
In addition, the pictures are necessary. We need to determine the problem, according to the pictures which you provided. So that we can give a reasonable solution about that and solve the issue as soon as possible.
Would you mind show us the order number and the email address or your name you entered in the yoins.com account? cservice@yoins.com
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Hope to hear from you again.
Best regard,
Polly
Hello! They are a good page with fantastic clothing samples and photos, just measure by the size chart. The only complain is the lenght and the price in the shipping methods too many days and too expensive. But overall good!
Dear esmeralda m.,
Thank you for your comment.
We are glad to know that you have a good experience shopping with us. Sorry about the delay delivery, and we do our best to improve this issue. Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us.
Looking forward to your visit again.
Best regards,
Polly
I bought three itens at YOINS in november/17. The itens were dispached soon, however when them arrived in Brazil they were not delivered until april/18. I got in touch with YOINS customer service and them promptly paid me back. However in May I received my parcel (after 6 month). I'd like to highlight here the attention/dignity that the company handled with my request. I am really satisfied with the entire customer service process.
Dear THAIS B,
Thank you for bringing us attention to your case and we apologize for the delayed delivery.
We are improving our logistics service and will reflect this issue to related shipping team. Please feel free to contact us if you have any further questions.
Thank you for your patience and have a nice day.
Best regards,
Yoins-Fannie
I have ordered a dress from this site and after days of waiting noticed it hadn't been shipped, I spoke to the customer service team who advised its out of stock and would need to wait 5 days... 5 days passed and the item still hadn't shipped, contacted them again and was advised it was out of stock and would need to wait 3 days... There days passed and would you believe, still not shipped. I contacted their customer service team again, still out of stock and was advised I'd need to wait a further two weeks (shock) I have now cancelled this order and am waiting for a refund that I imagine will never come... The whole experience was pathetic, no one was prepared to help or offer any solution. I will never use this website again and have no trust in the company whatso ever.
Dear Teigan M.
Deeply sorry for the mistake, would you please tell us the order id or your email address for the order or the consignee name? We will check it for you.
Maybe the process is delay or it is hot -sale product so the stock is not enough. We will give you 100 points as compensation, is it ok for you?
Or you can contact us directly: http://www.yoins.com/Yoins-Contact-Us-a-27.html
Hope to hear from you soon.
Best regards.
Yoins team
I ordered my products. They cancelled 2 of them saying that they were out of stock and wouldn't be getting anymore in. They did refund my money right away though. Would have rather had my clothing especially since i had all ready been waiting a while for them. I finally get the rest of my order. One of my items was dirty with a stain on it. I mean who wants to wash a new sweater or any item for that matter before they can wear it? Several of my other items are so wrinkled that i can't even tell if i like them or not. One of the shirts was definitely not the quality i expected it to be. Kind if disappointed not to the point that i wont wear the items though and not so bad that i wont order from them again. I mean the prices aren't bad and they do give a detailed description of the item and its material. My fault i didn't read it. As far as getting a dirty item. I am extremely dissatisfied and disappointed in this and don't know if the stain will come out.
Dear Tracey B.,
Thank you for notifying us of your complaint. We hope you can gave us a chance to explain:
Due to the hot sale time period, many of the items were ordered and paid at the same time by several customers what caused stock limitation. In order to improve this issue, we show the expected dispatch date on each item page and the payment completed page. So that customer can calculate the estimated date of the restock and process their order reasonably. And we also will provide several options for costumers: wait for restock, change the out of stock item to another similar one or refund the our of stock item. If we didn't receive any response form customer in a certain time, we will cancel the order and arrange a full refund. Sorry again for your inconvenience caused by the stocking problems.
In addition, we are also upgrading customer service to reduce the misunderstanding caused by this case. The customer will check the estimated shipping date on their account after the order is successful.
We will refund any items that you are not completely happy with when you return it to us in saleable condition to our warehouse within 30 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
For the quality problem, we will very appreciate if you can send us some pics of the external packaging and the SKU stickers and the problems of the items. After all the information is confirmed, we will provide you a proper solution for you.（anything wrong with the item with sufficient prove, we can arrange refund, resend or return with shipping free）
Would you mind show us the order number and the email address or your name you entered in the yoins.com account? cservice@yoins.com
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Hope to hear from you again.
Best regard,
Polly
I placed an order for a lightweight jacket and scarf. I noticed there was a 14-day return policy and didn't think more about it when placing my order. When I received my package I was happy with the scarf but pretty disappointed with the fabric quality and shedding sewing of the buttonholes. When I investigated more about returning I could not find any RETURN ADDRESS. After a few days of back-&-forth emails I was given an address in China and told I could only use regular postal service and that I had to pay for the return freight cost. Well airmail to China would have been $85-$135.00! Needless to say, I did not return the jacket and I will NEVeR buy from this company again.
Dear Annette O.
Deeply sorry for the inconvenience caused, would you please tell us your email address? We will check it for you. If the quality problem is our responsibility, we will pay for the shipping fee.
Hope to hear from you soon.
Best regards.
Yoins team
Got two tops from them delivery was a long time but to be expected as it's coming from China. The quality was better than I expected bought them to wear to work now I don't want to as it will ruin them will deffinetly order again
Dear Lisa W.,
Thank your for your comment.We are happy to know that you are satisfied with our products. Your approval and support are the biggest source of our progress.
And we will provide more beautiful and high-quality products for you in future. We look forward to your visit again.
Best regards,
Yoins team
I ordered a few pants, a cropped shirt, and a sweater dress. The pants were fine if they had fitted me just a little bit better, the quality was fine. The shirt was a little cheaply made. The sweater dress was paper thin and very cheaply made and looked nothing like the picture online, none of the items I bought did except the shirt. The payment process was unclear and hard to follow. The shipping was terrible, it took forever to deliver and the tracking was absolutely AWFUL. I had pretty much no idea where my package was until it delivered. Then when I wanted to return my items, the process was extremely difficult, unnecessary, and unclear. The shipping fee also costed $33 dollars and my order was only $85! Just dont buy from here because youll regret it.
Dear Aniyah B.,
We are sorry to hear that you had a bad experience about shopping with us.
If you find out any quality problem with your purchase, or you think of the product is not like as the pictures showed on our website. Please take and send us some photos of the defective parts.If the photos prove that the product is different from the picture showed on our website, we will charge the return shipping fee. Otherwise, we are afraid that you need to bear the postage to return the items. More details about the return policy, please refer to the link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
About the payment, you can check them in your issuer account, or log into your account on Yoins. You can check the status of your order via the path,"My account ---view order ----order list ". The track number and track link also showed here.
For any question, you can contact us via email(service@yoins.com), the live chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 from Monday to Friday). If you contact us via chat line or call us, please pay attention to the working time to avoid the unnecessary misunderstanding.
Best regards,
Yoins team
I ordered 4 jumpers. They are cheap, shoddy horrible bad copies of what I ordered. Not even same colours. Customer service a joke. Want me to send photos, label pics, and pay shipping costs to return them. I just want a refund and to never see these revolting jumpers again. DONT DEAL WITH THIS SCAM COMPANY
Dear Susan T.,
We are sorry to hear that.
All the steps above are needed to confirm the information about your order to avoid the unnecessary misunderstanding. And we do our best to process and refund to you as soon as possible. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
In addition, you also can submit the application via the link, https://www.yoins.com/index.php?com=customer&t=orderList.Please provide the photos of defective parts and describe your problem.We will inspect that within 24 to 48 hours.（The weekend maybe delay）
Have a nice day.
Best regards,
Yoins team
I bought a mini dress.The Customer series communication the delivery time & the dress & the quality are excellent. The dress is gorgeous & I will be ordering again. I am UK Medium(12) make sure you check their size chart & take you own measurements & order the correct size. They are pretty accurate, Thank you very much
My order No is *******
Priyani
London UK
Tip for consumers:
Check the size chart & take your own measurements & Then select the size. If you have any doubts ask questions before ordering. Have patience till you receive the item & it will arrive on sign for delivery. I can 100% recommend & if I can give 10 stars for the communication & customer service I will do. One of the best I have experienced
Dear Priyani,
Thank you for your sharing.
We are so happy to hear that you are satisfy with our products and our services. Your approval and support are the biggest source of our progress.And we will provide more beautiful and high-quality products for you in future. In addition, we prepared many promotions for the Yoins 3rd anniversary. We looking forward for your visit.
Wish you a nice day.
Best regards,
Yoins team
Please just save yourself the trouble and dont bother ordering from here. Some people seem to have good experiences. But mine is terrible. My order has been in limbo processing world for a week. I paid for express shipping. And it says my order is back ordered... all 6 items. NOTHING was marked backorder when I was putting things in my cart. Double checked. These items appear to still be available on their website.
To top all this off. I cant get ahold of ANYONE... theres no one who works in customer service apparently, Ive sent emails, live chat, live chat message, message on FB posts, FB messaging, I tried calling a number they give you ( isnt a valid number) and Ive emailed their complaints.
Please please do yourself a favor. DONT ORDER FROM HERE!
Dear Natalie D.
We are sorry to cause you some inconveniences due to the out of stock. Yoins is a fast fashion clothing store. Hundreds of new trends products will be updated and will be sold every day. To keep up with the current trends, some out of stock items are on sale, but they will arrive quite soon. However, we show the restock date and dispatched date on the product page and we will send the confirmed email to make sure you know that.
What's more, due to the time difference between the countries, it takes 24 hours to reply to your request. And we are afraid that you maybe call us without the working time.We apologize that you have to wait, and we try our best to improve the service level.
We value our customer and hope that we can build a good communication with each other to solve the problem. Welcome to check the update status of your order at any time via email(service@yoins.com), the chat line(https://secure.livechatinc.com/licence/7243681/open_chat.cgi?groups=1) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 from Monday to Friday). Hope to hear from you again.
Have a nice day.
Best regards,
Olivia
I ordered a dress which appeared to be a big size so I had to contact the team to manage the return and get the new size. Wendy, from the team was really helpful.He sent me a new dress and told me I didn't even need to return the old one. Great service, brilliant team, very quick answer. I will definetely be buying more from the website. Sally
I placed an order on 29th May which still has not been shipped. I enquired about it and apparently 2 of the items are out of stock until 22nd June which is too late for the event I needed the order for. I would like to be refunded for those 2 items but all the customer service have offered me is to split the order. They also say the remaining in-stock items will be shipped in 7-21 business days - which again will be too late. Could I please have the instock items shipped immediately and the remainder of the order refunded?
If this is unable to happen, I wish to cancel my whole order.
Thank you
Dear Kirsty,
We are sorry for your any inconvenience came up with this order.
As for the backordered order, we will contact you first to ask you whether split it or not. You can find the email on your email-box.And we will split it if you have not reply to us within 3 days.It might be ignored by you sometimes.
About this order, could you tell us your order number? We will check for you and issue a proper solution to you.
Looking forward to your reply sincerely.
Best regards,
Yoins Team
I was extremely unhappy and disappointed. It was my first time using YOINS and was so looking forward to my clothes that I ordered 2 months ago. The package didnt arrive and I had to get a refund. Yuri was very helpful in trying to ensure I still have a positive experience with the company; but I remain disappointed in the fact my package didnt arrive and is lost
Dear Deneel L.
Thank you for shopping Yoins and we are sorry to hear that.
Due to the parcel arrived at local and was delivered by the local post office or local courier, there are some irresistible factors. But please don't worry, we will try our best to help you sort it out.
If you do not receive the goods until the due date, we will provide a acceptable solution for you. Sorry about the inconvenience caused in delivery, and we do our best to improve this issue.
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Hope to hear from you again.
Best regard,
Polly
I buy one skirt and on top. Sadly, I don't take the right size for the skirt, it was very too big. I whrite at yoins about my problem and if it possible to had refund and send my skirt at yoins. Yoins propose to refund half price of my skirt because if I send my skirt to us, it will cost more. So i'm very satisfied about the customer services.
I received something I did not order. Upon emailing their customer service (TWICE) that I was mailed the wrong item, I was told after 3 weeks that YOINS "was sorry I wasn't pleased with the item I ordered. You will have to pay shipping costs to get a refund."
This is the worst retailer I have ever encountered. Not only did they send the wrong item, they won't admit to it, and they won't even cover the international costs to return their item to them. Just awful customer service.
I have taken pictures and sent them to your customer service - that's when they said we will give you 50% refund.
Dear Ayesha F.,
We are sorry to hear that the misunderstanding caused.
If you find that you have received a wrong item, please take and send us some photos about the different parts, so that we can make a record for you and arrange a free resend or a full refund of this item to you.In addition, you also can log in the link (https://www.yoins.com/index.php?com=customer&t=orderList) within 30 days to submit an application and we will reply within 24-48 hours. Please describe your problem and send us some photos of the defective parts, so that we can diagnose the problem quickly and provide you reasonable solution.
This misunderstanding caused maybe due to we didn't describe the problem clearly through the process of communication.We apologize for the inconveniences caused.We value our customer and hope that we can build a good communication with each other to solve the issue. Hope to hear from you again.
Kind regards.
Yoins Team
Gain trust and grow your business with customer reviews.
Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price.
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
Yoins was established in 2014 with the simple mission to give young people the opportunity to express themselves through high quality fashion at an affordable price. Here at Yoins, we believe that fashion is the best way to exhibit your individuality and uniqueness, which is why we work tirelessly to bring you the best new trends as soon as they arrive.
Dear Lydia,
We are sorry that you are experiencing issues.
We check all our items before we ship to our customers, so we sincerely apologize that the item you received did not meet your expectations.
We at Yoins.com provide a clear and easy to use size chart below our item description on all product pages. We ask that customers use their correct measurements compared with our chart to check the correct size before ordering. And all the picture of the products are shot under the real items.
We offer all our customers refunds or returns in line with our policies. Please see here for more details: https://www.yoins.com/Yoins-Return-Policy-a-20.html
Please feel free to contact us and we will offer you a solution that will meet your satisfaction.
https://www.yoins.com/Yoins-Contact-Us-a-33.html
Yoins Team