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YOINS has a rating of 3.3 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality, and live chat. YOINS ranks 3rd among General Apparel sites.
4,344 reviews
Order processing requires patience to wait, but they ship quickly once that part is done. I always received my package before the estimated time of arrival, which is incredible and I received all the purchased items, without missing any. The clothes are cute and of good quality. I like that they have a website that is easier to navigate or buy on the go.
I make a 60$ order and it ship it to Greece from China without permission, cause the high taxes (125$ included 100$ of TNT courier costs) can't take it, also there are low quality thats why the low price. Refund? Not. They took it back and they kept my money!
I am not one to write reviews but I have never been so disgusted in a product. I ordered a size 12 skirt from Yoins. I checked and tripled checked to measurements. It arrived and I couldn't help but laugh when it arrived. This skirt would be lucky to be a size 8. Material terrible. The postage was almost as much as the skirt so not returning.
Ordered two playsuits and after payment found out they were not in stock, it took two week for them to be available to be shipped and shipping also took two week. So after waiting four weeks my items finally arrived. Im usually a size 8/10 so I ordered both playsuits in a size 10 to be sure they would fit and when they arrived one was a large and the other was a medium. The one in size large did not even fit over my bum and the quality was poor. The other in size medium does however fit but quality is not that good. Overall i would stay clear from this website.
Dear loz,
Thanks for your order and sorry for leaving this unhappy experience to you.
Firstly, as for the sizing problem, the tag of different product may be different.The tag of every product depends on the corresponding product's page. Sorry for confusing you.In this case, could you please tell us your order number? We will check for you.
Secondly, as the material problem, we've noticed the material of the product. Have you noticed that when you ordered? We are sorry for hearing that you didn't like our product.
Finally, if you have any after-sales problem please do not hesitate to contact us http://www.yoins.com/Yoins-Contact-Us-a-27.html We will try our best to help you solve the problem you met.
Looking forward to your reply sincerely.
Best regards,
Yoins Team
My order was missing and was not delivered to my house. Even though the tracking says it was, it was clearly not and I had checked thoroughly everyday for a week for the package, which did not come. Every day I contacted the customer service they told me to wait. They did not offer to check with the post office or issue a re-order, they simply kept saying wait. It has been 2 weeks since the offical order date that it shouldn't have been, and the customer service representatives did not help me at all.
Dear David, I am sorry that you don't have a good experience with Yoins. It depends on the estimated shipping time, if your order still under the estimated shipping time, we would suggest you wait for another few days; If the estimated time passed, we would contact our logistics staff to check the parcel into details. Could you please send us the order number so that we could check what is the problem with your parcel? Yoins Team.
Some of the pictures are fuzzy for a reason, they don't want you to see how bad the quality is for some of their items. I recently bought a jacket for around $30 that I wouldn't even pay $5 for. The material was cheap and similar to the material you get when you buy a cheap costume. I tried writing a review on the item on the website to warn others, but it has to get "approved" first.
We are so sorry to heat that you are not satisfied with the item you received.
We are trying to improve our products quality.
Could you please send us the order number? Then we will give you a proper solution.
Best regards,
Yoins Team.
I didn't read that my items may take up to 21 days for delivery and when they hadnt arrived after everything was back to normal following xmas i contacted customer services. I was reassured with a speedy reply and my items arrived the following day.
My items are great, good quality and exactly how they were descibed
Dear Elizabeth,
Thanks for your order on our site.
It usually takes 7-25 working days to deliver parcels to destinations via standard shipping or airmail. Here's the delivery information of us: http://www.yoins.com/Yoins-International-deliveries-a-9.html.
If you have any further questions in your order, you can feel free to contact us via the following contact methods:
Customer Email: cservice@yoins.com We are on live 24/7
Live Chat: We are on live 24/7
Phone: 00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
We hope you can enjoy our items and service.
Best regards,
Mary
I was not satisfied at all with my purchase from this company. I ordered my dress for 15.95 and then when I went to pay the price spiked up to 48.50 and I thought maybe it was a glitch. I also payed for overnight shipping and I never got my dress until the 24 when I ordered it april 11 and was suppose to receive it on april 12 because I had to attend an event on the 13. I ordered a small because I am a small woman but the small was not a small at all infact it was a large/small, according to the tag inside the dress. Instead of it being a bodycon dress it looks like a sheet on me. Think about your decision before shopping here.
Dear Annalese w.,
Thanks for your order on our shopping site.
Yoins is an online shopping site in China, all our parcels are shipped from China to different areas.
The fast shipping method of our shopping site is expedited shipping service which will take 3-7 working days (not including weekends and public holidays) to deliver a parcel.
There is not the one-day shipment on our shopping site. The delivery policy details can be read on this link.
http://www.yoins.com/Yoins-International-deliveries-a-9.html
About the size problem, our products are listed basing on international sizing, although the label size may be Asian we have converted it to the international standard. Size may be 2cm/1 inch inaccuracy due to hand measure.
We recommend that you can choose the size type according to your habit and read the measurement details on the product pages of your favorite products.
Could you mind sending photos of the items you have received from us with SKU sticker and shipping label and the problem to us? If possible, please show the tag size of products and the clear measurement on the photos.?
We'll confirm all the details and provide you solutions via email in 24 hours.
Here're all our contact methods:
Customer Email:
cservice@yoins.com We are on live 24/7
Live Chat:
We are on live 24/7
Phone:
00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
Sorry for all the inconvenience caused and looking forward to your reply.
Best regards
SCAM SCAM SCAM AVOID!
My items was out of stock and they only told me after I asked a million time why my items haven't arrived yet. And I didn't get my refund and I won't get it. $#*!ing $#*!es. I'm suing them next week with my lawyer. They're in for a good one.
Dear Fari,
Thanks for your order on our shopping site.
We feel deeply sorry for the inconvenience casued by the problem in your order.
If there is any item being out of stock in your order, we will send you some emails to inform you the status of your order and give you the choices about waiting, exchanging with other items or cancelling the order.
Emails will be sent to the email address that you left to us, maybe you can find them in the junk mail box.
About the refund, if the order is checked out via PayPal, it will be shown within 2-3 working days. If the order is checked out via credit card, it will be shown within 7-14 working days.
Of course, when you have any question about the refund, you can feel free to contact us. Our customer service will help you have a check in details and provide your the information.
Here're all our contact methods:
Customer Email:
cservice@yoins.com We are on live 24/7
Live Chat:
We are on live 24/7
Phone:
00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
If you have any further questions, please feel free to contact us. Yoins is glad to help all our customers.
Best regards,
Yoins Team
Very helpful and efficient with telling me how long my items will take and ancelled one of my orders very quickly and informed me about refund details
The person who attend me in the Chat Bradley was a very efficient person and he was very kind with the attention. I would recommend the company.
I love all Yoins clothing they have geat customer service I will continue shopping with them. The shipping takes a liltle but to long but maybe is just me because i hate waiting for the clothes. Other then that is a 10/10 for me. Thank you Yoins
Dear Anca C,
Thank you for your comment.
We are happy to learn that we have resolved your problem in time. We will continue to improve the quality of products and services. Due to
Uncontrollable factors such as coronavirus have lengthened the transportation time. Sorry for any coronavirus caused. If you have any help or need, please feel free to contact us. We are happy to help you at any time.
Best regards,
June
I ordered a dress in a small size. It arrived in a Medium. Yoins was apologetic... and said they would exchange it but the new one I recieved was now a Large instead of a small and had a big black stain on the front.
Dear Rachael M.,
We sincerely apologize for the inconvenience caused.
Could you please tell us what order issues you are facing with? We are here to help. We have a strict quality control before items are packed and shipped. If your items come with bad quality, please feel free to contact our email address: cservice@yoins.com or via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) with your order number and request. After we confirm the issue, we will provide a reasonable solution for you.
Sorry for the inconvenience and looking forward to your reply.
Best regards,
Polly
The package wasn't delivered due to a problem with Canadian Post (not Yoin's fault). They immediately contacted me to offer a full refund or to ship the package out again. Very prompt, professional customer service.
Dear B C.,
Thank you for your comment.
We are glad to hear that you are satisfied with our service. If you have any problems with the order and products, please feel free to contact us and we will do our best to solve it for you! If we have any deficiencies, we also welcome your remarks. We will take an open mind and strive to create a 100% satisfaction service to you.
Have a nice day.
Kind regards.
Polly
I sent tons of messages for my order that in a magic way disappeared from their e-shop! I got none response. Never got my playsuit, never got my money back. What a same.
In my opinion. Do yourself a favour and avoid that eshop..
Dear Chara C,
Thank you for shopping Yoins.
In order to ensure your account safety, we cannot disclose too much of your order information here. We feel sorry about any inconvenience. We have informed the relevant colleagues and they will contact you via email as soon as possible. Please pay attention to your email box left on the Yoins account.
If you need any further help, please do not hesitate to contact us.
Best regards,
Yoins team
I bought a dress for a dance and paid extra for it to be shipped in a few days. I got the dress after the dance. Also the dress was so short I couldn't bend over in it. When I tried to return it the next day after getting it they told me I had to prove it was too short and wanted pictures. Oh and guess what. It was 22.00 to send it back to china. That's more money then what I paid for the dress. This place sucks
Dear Molly c.
Sorry for the delay, the parcel was delayed maybe bacause of the customs problem or bad weather. Would you please tell us your order id? We will check it for you.
And for the size problem, if we send you the wrong size product, that is our responsibility, we will pay the shipping fee. So would you please tell us your email address ？ We will check the email history.
Hope to hear from you soon.
Best regards.
Yoins team
I got the wrong size, i orderen 2 sizes smaller then i got. The delivery was fast about 10 days. But i want the good size or i want my money back, because now i have something that is way to big for me.
Dear Lotte,
Thanks for your order. We are sorry to hear that the items can not fir for you. Could you please tell us if we sent the wrong size to you or the item just can not fit for your personal reasons? If we sent the wrong size to you, please do not worry, we will offer you a full refund or resend. We would appreciate if you could also provide us with some pictures of the shipping label, external packaging and tag size of this item.
If the item just can not fit for your personal reasons, you can return it for refund or exchange, but the return shipping fees will on you, we will pay the resend fees for you. Is it acceptable for you? If you can accept it, we will offer you a return address resend fees for you after we confirm all the return information. Is it acceptable for you? If you can accept it, we will offer you a return address and will arrange the resend or refund for you.
Please do not worry about it, we will solve the problem for you.
Have a nice day. (＾－＾)
Yoins Team
I ordered a jumpsuit but got a jacket. I wrote to yoins about the error and a few minutes later everything was resolved. The jumsuit first ordered I will receive soon and I didn't have to send the jacket back. Very satisfied!
Dear Puk H.,
Thank you for your wonderful comment.
We are glad to know that we have solved your problems in time. Thank you for your chance to communicate with us and your understanding. We will try our best to provide better service to our customers.
If you are satisfied with our service, could you please give us the better rating? If you have any recommendations to help us improve our service, could you please inform us by email?
Hope you visit again.
Have a nice day!
Best regards,
Chanring
The fabrics of this clothing are very nice and soft. The clothes are very comfortable fitting me well and the quality is good. I love that they are fashionable and they look great on me. Overal, very happy with this purchase
Sunny had great customer service skills. She checked my order status and let me know that some items were on backorder. She made sure to let me know that I could split the order and get the items that were available.
Dear Rachael C.,
Thank you for your comment.
We are glad to hear that you are satisfied with our service. If you have any problems with the order and products, please feel free to contact us and we will do our best to solve it for you! If we have any deficiencies, we also welcome your remarks. We will take an open mind and strive to create a 100% satisfaction service to you.
Have a nice day.
Kind regards.
Polly
For a first timer like me, customer service was really bad. I know because I am a customer service representative for 6yrs and I know what excellent or even good customer service means. I was checking wherey item was and I was told: "could you please wait for a few days..."
That is just so rude! Even their Chat service is very bad. I made sure the item will be delivered earlier coz I paid more for faster delivery timeframe but it seems like I am not getting the service I was supposed to get.
Dear Aj M., we feel so sorry that you are unhappy with our shipping service. Could you please send us your order number? We will track the shipping information for you and try to speed up the shipping. Looking for your reply. Best regards. Yoins Team.
What a joke!
Just wanted to return 2 items that I wasn't happy with and there is absolutely no where you can return them to... they make is soooo hard so that you will give you. They take you to a dead end!
If they really cared about their customers they would make it a lot easier to return items just like other online companies do. Everyone else has seedless return procurers but not YOINS
GIrls, do not, I repeat DO NOT buy anything from this cheap $#*! company.
Keep your hard earned $$$ and spend it somewhere else but not here...
Disgraceful
Dear helena m.,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We will refund any items that you are not completely happy with when you return it to us in saleable condition to our warehouse within 30 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
Sorry for the inconvenience caused in the return process. All the steps are needed to confirm the information about your order to avoid the unnecessary misunderstanding. And we do our best to improve the return process.
Due to the time difference between the countries, It takes 24 hours to reply to your request. We apologize that you have to wait, and we try our best to improve the service level.
Would you mind show us the order number and the email address or your name you entered in the yoins.com account? cservice@yoins.com
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Hope to hear from you again.
Best regard,
Polly
the dress i ordered took too long to arrive, i even forgot about it. and when it arrived it was too big. i ordered size S and it looked like XL. also the quality of the material was too bad, i cant even wear it after resizing it. material like that should be cheaper.
Dear arwa a.
Sorry for the quality and size problem, would you please please kindly send the photo/video evidence to http://www.yoins.com/Yoins-Contact-Us-a-27.html and we will offer you the best solution in 48 hours.
And for the shipping time, usually from China to most countries it needs 7-25 business days (not including holiday and weekends), if you can not get it on time, we recommend you contact with local post office to check it, it maybe delayed because of customs problem or bad weather.
Hope to hear from you soon.
Best regards.
Yoins team
I had some questions about my order and I did the live chat with Sunny who was VERY helpful and answered all my questions! My experience with Yoins has been awesome I tell all my friends about it! I love the clothes!
Dear Brittany B.,
We are very glad to receive your wonderful message. It is highly appreciated for your grand supports to us and your recognition of our products. Your recognition is our biggest motivation and the greatest affirmation of our work.
We hope to be with you in the future, and we will do our best to provide the best service and more beautiful and high-quality products for you in the future.
Have a nice day!
Best regards,
Polly
Made an order from yoins, the sizes didn't match, the qiality was terrible, the items differ from the ones in the pictures. But when I tried to return those terrible items they didn't want them back, after a few emails of asking why I wanted to return my order they just stop answering your emails, though on the web site it's clearly stated that you can return the items. Impossible! Once you got it you've thrown your money away. Moreover they send you wrong products instead of the ones you ordered and you figure it out when you get it and again you can't get rid of it afterall. There should be a special service who control those fraud vendors! Worst experience ever! May karma get you!
Dear Katarina,
Thanks your message. Please don't worry about the returns, we will deal with your case according to the return policy.
https://www.yoins.com/Yoins-Return-Policy-a-20.html
We are sorry to hear that you are not totally satisfied with our products and service. If you noticed some quality problems on our products or you think the items are different from the pictures, we will take the responsibility after we diagnose the problem. We will appreciate it if you can send us(cservices@yoins.com) some pictures of the shipping label, external packaging and tag size of this item. Moreover, please state clearly if the package you received arrived intact or damaged, our service team will reply you within 24 hours and will offer you the best solution, please do not worry. (*^__^*)
Sorry for the delay reply. Any emergency, you can call us directly.
00852-21364966
Monday to Friday
9:00 am to 6:00 pm GMT + 08:00
Wish you a nice day.
Best regards,
Yoins Team
My boyfriend ordered me a playsuit and i read the reviews and i got a bit worried so i went on live chat and asked about my order to then be told my item was out of stock baring in mind they had took the money out the bank, they then told me that i would have to wait another two months on my playsuit! I even paid extra to get fast delivery obviously because i was needing it by a certain date. I then asked for my money back to be told that it would take 2-3 weeks on a refund but they were fast enough to take the money out in one day! This website should come up if the items in stock or not instead of waiting on something for it not to arrive, they shouldn't even be able to take money for a item that is not in stock. I'm so angry and it was my first time ordering something and it will be my LAST time!
Dear Sophie,
Sorry for leaving this unhappy experience to you.
As for the expected delivery time, we have delivery regulation. Http :// www.yoins. Com/Yoins-International-deliveries-a-9. Html We will try our best to ship our product to you within expected delivery time.We can refund you if you have not receive your item within expected delivery time. Hope we can have your understanding.
In this case, have you received your package now? If not, could you please tell us your order number? We will check for you.Or you can contact us https://secure.livechatinc.com/licence/7243681/open_chat.cgi?groups=1
Looking forward to your reply sincerely.
Best regards,
Yoins Team
I was charged for one item twice and they refuse to refund me. Even when i send in multiple bank statements.
Unhelpful to my situation and not willing to compromise, or give me my money back. Ended up paying for an order that i didnt recieve because i did not get my refund back.
Do not recommend to anyone.
Dear Sara, I just check the email inbox and there are no email from you Sara. You may ordered the item twice accidently so you have been charged twice. Could you please try to email us cservice@yoins.com again? Yoins Team.
Just received this dress. Tried on and perfect. Good quality. And looks good in picture and in real. I'm normally a size 8-10 depending on makes and fabric. The dress size I had is a 6 it's a M. I ordered on 15th March and taken less than 2wks to return brilliant ready for the wedding. Would perfectly put another order in again ready for my holidays.
https://www.yoins.com/Halter-Gold-Thread-Embroidered-Hollow-Out-Backless-Dress-p-*******.html
Tip for consumers:
yoins
Dear ATLEE J.,
Thanks for your order on our shopping site and great comment about your products.
We feel happy to hear that you are satisfied with the quality and size of the dress that you received from us.
About the delivery estimated time, it usually takes 3-7 working days (not including weekends and public holidays) to deliver the parcels via expedited shipping service which is the fastest shipping method of ours.
It will also take 7-12 working days (not including weekends and public holidays) via priority direct mail and 7-25 working days via standard shipping to deliver your parcel.
Our service is ready to be provided for you.
Enjoy the wedding.
Best regards,
Yoins Team
Gain trust and grow your business with customer reviews.
Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price.
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
Yoins was established in 2014 with the simple mission to give young people the opportunity to express themselves through high quality fashion at an affordable price. Here at Yoins, we believe that fashion is the best way to exhibit your individuality and uniqueness, which is why we work tirelessly to bring you the best new trends as soon as they arrive.
Dear L O.
Deeply sorry for the mistake, for the size problem, please send the photo proof ( must show the size is wrong, you can measure it) to http://www.yoins.com/Yoins-Contact-Us-a-27.html
Our service will give you the best solution in 48 hours.
Best regards.
Yoins team