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YOINS has a rating of 3.3 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality, and live chat. YOINS ranks 3rd among General Apparel sites.
4,344 reviews
Order processing requires patience to wait, but they ship quickly once that part is done. I always received my package before the estimated time of arrival, which is incredible and I received all the purchased items, without missing any. The clothes are cute and of good quality. I like that they have a website that is easier to navigate or buy on the go.
I make a 60$ order and it ship it to Greece from China without permission, cause the high taxes (125$ included 100$ of TNT courier costs) can't take it, also there are low quality thats why the low price. Refund? Not. They took it back and they kept my money!
Ordered my dress for my graduation on the 6th of June. It is June 16th and I still haven't gotten it. My graduation is in a few days. I had to go out and buy another dress. Very disappointed. If I knew it would take this long I wouldn't have ordered a dress from your website.
Everything i bout was too big for me even though i had ordered the smallest size and i am not that small myself. I am a uk size 8 and they all were too big. The quality of the items is disappointing and they all arrived with this wierd smell of chemicals to them which was very off putting. Defenitely not worth the price and will never purchase from them ever again. A total Waste of money and you have to pay for the shipping if you return them. They are smart they know their products, thats why they give you hassle for returning them back. Boo yonis
Dear Bahareh s.，
We are so sorry to hear that you have a bad shopping experience from our company.
We will refund any items that you are not completely happy with when you return it to us in salable condition to our warehouse within 14 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
About the size issue, in order to avoid the situation of misunderstanding, we provide size details of the item on the website when you choose the size.We do our best to improve the service level, and welcome to share your suggestions.
For any further assistance or necessity do not hesitate to contact us.
Kind regards.
Yoins Team
I made an order to the website back in April 2015 and had trouble with access to my mailbox. Needless to say I never received my order. Fast forward to August 2015, I realized that I never did get my order, so I called YOINS and explained; they were so customer oriented. They gave me the option of a refund or re-ship, I opted for a re-ship if my size was still available. They kept in contact with me via email to ensure I received my order and it I did. It was the quality that I expected and I am very satisfied. Thank you Vivian and YOINS team for your help!
As soon as i placed my order, they took the money right out of my account, my order is still in processing, and now they are saying its backorder. I cant get ahold of anyone to get a refund. So its safe to say i got got! $#*! yoins!
Dear taylor,
We are sorry to hear that this misunderstanding caused.
Due to the hot sale time period, many of the items were ordered and paid at the same time by several customers what caused stock limitation. The system needs time to process the data, so that we can not inform you at the purchase time. We sincerely apologize for the inconvenience caused.
We value our customers and hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), or the chat line(https://secure.livechatinc.com/licence/7243681/open_chat.cgigroups=1).
We ordered 5 items. Of the 5,3 were extremely small, 1 was made with material so thin that it could not be worn in public (bathing suit) and one was small but acceptable. I requested a return authorization for the items that were not usable and was promptly denied. This is a poor business practice for an online company to condone. I believe they are fully aware of the sizing and quality issues of their inferior products and would go out of business if they refunded 75% of their orders. DO NOT BUY FROM THIS COMPANY! BUYER BEWARE!
Tip for consumers:
BUYER BEWARE!!!! Bathing suits are not returnable. PERIOD.
Dear Julie R.,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html. Due to hygiene reasons, we cannot offer refunds on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visible defects.
If the size of the received item is not same with the size measurement, we will be very grateful if you can show us some pictures of measurement on clothes. And we will responsible for the item if there is over 3cm/1.5 inch of size inaccuracy.
For the quality problem, we appreciate if you can send us some pictures of the external packaging, SKU numbers and problem part of received items. After all the information is confirmed, please feel free that we will provide you proper solutions. （ We can arrange refund, resend or return with shipping free for the problem items with sufficient proof which will help us confirm the issue.）
Please also offer us order number or the email address or your full name or tracking number and describe the problem in our yoins email address: cservice@yoins.com or via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 7:30 am to 10:00 pm GMT + 08:00 form Monday to Friday).
We hope we can make good communication with each other and help you solve the problem in a considerable solutions.
Hope to hear from you again.
Best regard,
Polly
Never again will I try to buy anything from this company! Way to make a huge inconvenience in my short schedule. I was suppose to receive everything before Oct 12th, but because of a back order I wouldnt get it till around 0ct 20th. Cancelled my order very unhappy that the company cant maintained product in their warehouse. Will never recommend to anyone!
Dear Brittany W.,
Sorry for hearing your order had been canceled.
We are doing many promotional activities online and many of the items are hot sales. For these hot sales items, we show the expected dispatched date on your own account center so that you can be aware of the expected dispatched date. In addition, an informed email will be sent if your order has already exceeded the expected dispatched time. And we will provide several options in an informed email: wait within the restocking time, change the out-of-stock item to another similar one or refund the out-of-stock item to inform customers about this order status. If we didn't receive any response from our customers at a certain time, we will cancel the order and arrange a full refund first. Once again sorry for this inconvenience caused.
We are working hard to improve the service level and provide a good shopping experience for customers. If you need any assistance, please feel free to contact us(https://www.yoins.com/Yoins-Contact-Us-a-33.html).
Hope to hear from you again.
Best regards,
Polly
Terrible customer service!
I received a defective product, without symmetry and wrong stitches. I had to pay my shipment to return the product, and when I asked for my refund they mentioned that I was going to be a partial payment. I ordered the product for my Birthday with a month on anticipation and the product didnt arrived on time. I have tried different online clothing store but Yoins was my worst buying experience.
NEVER BUY FROM THEM!
Dear Alexia,
Thank you for taking the time to write a review.
Would you mind show us your order number and the pictures of your problem item? We will further check it and try to find a better way to assist you.
This is the contacting link: https://www.yoins.com/Yoins-Contact-Us-a-33.html
We are looking forward to your kind reply.
Best wishes,
Yoins Team
I have ordered 5 dresses 3 of them were out of stock so I don't know why they took money from my account without having the clothes, they didn't even emailed to say it was out of stock until I emailed them asking for the dresses after one month! They have now refound the money, but instead of giving me the money for the dresses the didn't send they divided the final price for 5 ( because I bought 5 dresses) and multiplied the price by 3 ( because of the 3 dresses out of stock) at the end they gave me less them what they should! I don't know why they didn't just give my money back for the stuff they didn't have! It makes no sense! After a month and one week they finally sended the dresses they had in stock which they could of sended a long time ago if they had in stock! I don't know about the quality but is probably $#*! like their service!
Dear Isabella, once there is the back order items in your order, we'll send your an email to inform you that you can choose cancellation of order, exchange for other items or waiting for the back order items. Could you mind having a check to make sure that you have not set our email address as the junk mail? If you have set us as the junk mail, you cannot receive our emails. We never force our customers to pay for back order items.
I recieved my garments which were of lovely quality however the sizes were not right for me. I was advised to return the items for exchange of sizes. Yoins were helpful in the steps to do the exchange. Hopefully I will recieve them in time for my holiday next week!
Dear Sue,
Thanks for your feedback.We are so happy to hear that you satisfy with our service.
About the size choosing, you can check the size guide on the website, here is the link: https://www.yoins.com/Yoins-Size-Guide-a-46.html
Here is a warm tips for size choosing:
1) Before an order, check the review and the size reference and size chat
2) Compared with your own clothes, then choose a right size.Or you can show us your data and the link or pic or the item you interested in, then we provide you a right one.
Hope it can help you.
Sorry again for your inconvenience, we are improving and will offer you a better service and shopping experience.
Thank you for your kind understanding.
Good day(*--*)
Yoins Team
Overall I am extremely pleased with my experience from YOINS. The delivery was very speedy as I didn't have to wait very long at all for my tshirt to arrive through the post. My tshirt cost me about 65% less than it would have at asos. I will definitely use YOINS as my first choice next time I shop online.
First time i ordered about about 40 they were wrong sise, well i gues it was my fault for not reading good the instructions. An secent time around 100 and everything came in good condition and good material as well. Exept one it was poorly made i just putt it on and it brock off. Now for the third time i ordered 200 after 2 weeks of ordering still waiting for the stuff to come the delivery time takes forever to come its too slow at least for Switzerland otherwise i am happy with this website ore app ore whatever you call it.
Dear Izabella q,
Thanks for your order and feedback.
In order to choose a proper size, we suggest you refer to the size data on the size button and compare your measurements.
As for the delivery time, international deliveries may take many days, and it will take 7-25 business days in standard air mail, 7-12 business days in priority air mail and 3-7 business days in expedited shipping service. Hope you can understand.
If you want to receive your package earlier, we suggest you choose the faster shipping methods. (*^__^*)
If you have any problems, please let us know.
Wish you a nice day.
Yoins Team
The app have a very bad service, it doesnt give you any real information about your order. Yoins take your money, before knowing if the item you aks for exist in stock. But at the end of it, they send emails with the details of your orden, so thats fine i guess. I haent received my orden but I hope it will be ok.
Dear Vale U.
Sorry for the problem, we will try our best to update the app. Before that, would you please tell us your order id? We will check it and tell you the exact information.
Hope to hear from you soon.
Best regards.
Yoins team
This is the 1st time I order from this store and all I can say is SUPER FAST DELIVERY. I ordered on the 3rd and I received my package on the 13th. I am totally impressed with how fast their delivery service is being that it was shipped from overseas. I read many negative reviews here pertaining to how bad the qualities are and how they don't look anything like the pictures... BUT all i can say is, I got exaclty what I purchased. The sweaters were Super cute and the material is not top notch but it's better than what I expected. They have such great style and the cutting is just awesome. I really suggest when people placing order, they should remember they are only paying a friction of the price for what retailers outside are selling... same style or similar style but you pay so much less if you buy from this website. I highly recommend it and maybe with the sizing, order a size up... you can't go wrong. THANKS YOINs and I'll be back.
Don't EVER buy anything from there crooks. I bought 3 items sized XL and my size 6 sister could SORT OF wear them. I returned them at a cost of $30 and waiting 2 months, followed up and re sent tracking numbers and photos 6 times and they still claim they haven't received them when Aust Post tracking shows they have been received. Criminals. And the clothes quality is $#*!. AVOID AT ALL COSTS
Dear Georgina t.
Deeply sorry for the problem, would you please tell us your order id and the tracking number of the returning parcel, we will check it for you.
And if you could tell us your email address that would be better, we will check the conversation between you and the service.
Hope to hear from you soon, you can send private message to us or write to us directly: cservice@yoins.com
Best regards.
Yoins team
I ordered my items 11 business days before the event I would like to wear them to and have now been told that my item will indeed not arrive within the 7-10 business days I paid for. This company is fraudulent and should accurately display on their website the CORRECT shipping times instead of lying to paying customers and not giving refunds
Dear Olivia, I am sorry to hear that. Could please offer us your order number to service@yoins.com, we will track the order shipping information for you. The shipping tine is 7-10 business days for Priority Airmail. Normally the customers have received their orders on time.
I bought 2 desses, when I got my pack one dress was missing and the package was open. I arranged with them to get another dress but suddenly they say the dress wasn't in stock. I don't reccomend you this website, I spend 30.32 and I feel really bad.
Dear Eva J.
Deeply sorry for this mistake, but we cannot avoid such mistake during the shipping period, hope for your kind understanding. Would you please tell us your order id or the email address for the order? We will check it for you, maybe we have other solution.
Hope to hear from you soon, you can send private message to us or write to us directly: cservice@yoins.com
Best regards.
Yoins team
Well... I placed an order with yioins and thought of checking the reviews after I proceeded with the payment... After reading all the negative reviews I immediately thought of cancelling my order before it's too late... I found the phone number and called to proceed with the cancellation. Because of all the negative reviews and the comments stating that no one responds to the emails or phone calls I did not have any expectations that someone would pick up the phone. Surprisingly after the first ring a customer service representative answered the phone and guided me through the cancellation process... He was so kind and helpful to the point that I felt bad for cancelling the order! Which I eventually did. Well unsure of if we should really relly to all the negative experiences and not the possitive ones...
Dear Mary s.,
Thank you for your detailed and actual comment.
We are happy to know that you are satisfied with our service. There are many mistakes due to the delay in replying. But anything will be clear after a good communication. Thank you for your chance to communicate with us and your understanding.We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Yoins team
So I had some questions about two of my orders and went to the site to see if I could find some information. They got a little chat for questions that will pop up on your scream if you're on a computer. I Asked my questions and got answers and help in maximum two minutes from Bradley. My question was answerd right away and he also helped me cancle one of my orders. And it all took just a few minutes and I didn't have to do anything at all but sit there and wait. Never been to a site with this kind of quick survice. Very much pleased with how they handle things and i will for sure recomened this site for my friends. Thank you Yoins and thank you Bradley!
Dear Linda S.
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Iris
I read all the bad reviews but decided to take the risk as it was so cheap and figured I could pay to alter I required
Took a while to send out and when I enquired they said one of the items was not available for another month so they were holding back the whole order. I said to cancel that item and please send but their communication wasn't proactive song would have been sitting waiting for a month without knowing why
3 out of the 7 items were wearable but the others were massively too big, weird cuts, one where they had tried to copy the item from the website but it looked nothing like the picture, awful material etc
Customer service was helpful though and they refunded the items I was unhappy with after I sent pics to prove my point
You get what you pay for..
Dear Candice r.
Sorry for the mistake. Would you please tell us your order id? We will check it for you.
For the quality problem, please kindly send the photo/video evidence to http://www.yoins.com/Yoins-Contact-Us-a-27.html and we will offer you the best solution in 48 hours.
Thank you so much.
Best regards.
Yoins team
Terrible, ordered items, then told out of stock, then told would be restocking, then told woldn't be, then told order cancelled and refund would be given (it wasn't) so had to claim through paypal which took weeks!
Dear Emily,
Thanks for your order and very sorry for hearing that.
According to your said, it's a rare situation.We have a professional team as customer service. This situation couldn't happen normally. Really sorry for that.
In this case, could you tell us your order number? We will figure it out and issue a better solution to you.
Looking forward to your reply sincerely.
Best regards,
Yoins Team
Hi!
I dont really like this website because it's really slow. I order a top and trouser on the 16th of April and today is the 26th of April and I didn't receives anything. Really slow service and bad communication with the people waiting the order. I didn't know where was my order since I asked them. Really bad!
Dear Chiara S.,
Thanks for your order on our shopping site.
It usually takes about 7-25 working days (not including weekends and public holidays) to deliver a parcel via standard shipping or airmail.
Sometimes it will take longer as the uncontrolled factors of the delivery process, just like the bad weather.
About the delivery estimated time, we have a clear explanation on our help center.
http://www.yoins.com/Yoins-International-deliveries-a-9.html
If you cannot receive your parcel within delivery estimated time, you can feel free to contact us and we will help you track it.
Here're all our contact methods:
Customer Email:
cservice@yoins.com We are on live 24/7
Live Chat:
We are on live 24/7
Phone:
00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
Sorry for the inconvenience caused and we hope the parcel will arrive soon.
Best regards.
Yoins Team
I REPEAT DO NOT BUY! This site is a total joke. Their clothes are cheaply made and their package delivery take forever. Do not get scammed from this site. And yes I can say that I was fooled and robbed out of my hard earn money.
Dear Kenny P，
We are sorry to hear that.
We will refund any items that you are not completely happy with when you return it to us in salable condition to our warehouse within 14 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
About the details of shipping term, we describe on the website: https://www.yoins.com/Yoins-International-Deliveries-a-9.html.If the delivery time exceeds the date which we promised, please contact us and we will provide a reasonable solution to you. Please don’t worry.
Hope to hear from you soon.
Kind regards.
Yoins Team
I have bad experience from order clothes on the web but Yoins are delivering what thet promise. I got the order very fast eventhough long transportation. They are very fast on answer on your questions and they are very service minded.
Dear Lotta B.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Iris
I ordered a backpack purse because I thrown out my back and everything else hurt. Where can i order the purse I got an email asking how appeared as it was but I got the purse quickly because they're running low on stock I told them that it was very important and they sent it out immediately one part of the person to a little unglued but I was able to fix it I get compliments on it everywhere I go
Recently bought a roll neck jumper from Yoins. When it arrived it was really nice except I couldn't wear it because of the itchyness of the wool. When I emailed for a returnes address and explained my reason for returning the jumper I was told to wear a top underneath it!. I was also asked to provide proof of postage and then had to chase them up 5 days after they'd received it for my refund. The nail in the coffin is that I didn't get all the money refunded that I paid as they deducted their postage from the amount. So all in all it looks like if you're exchanging goods its all fine and dandy but the refund process is utter RUBBISH!.
Dear Deborah C.
So sorry for the inconvenience caused.
Would it be possible if you could send us a photo to cservice@yoins.com show the item? We will help you solve the problem.
We will do a better job in the future and sorry for the unhappy experience on Yoins.
Yoins team
Gain trust and grow your business with customer reviews.
Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price.
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
Yoins was established in 2014 with the simple mission to give young people the opportunity to express themselves through high quality fashion at an affordable price. Here at Yoins, we believe that fashion is the best way to exhibit your individuality and uniqueness, which is why we work tirelessly to bring you the best new trends as soon as they arrive.
Dear Sara,
Thank you for shopping on Yoins and we are sorry to hear the shipment delayed.
We do not know which country you are in and which shipping way you choose, here is our shipping policy: https://www.yoins.com/Yoins-International-Deliveries.html. Please check whether your order has exceeded the expected delivery time or not firstly.
If it has exceeded the expected delivery time, sorry that the logistics delays could be affected by the bad weather condition, customs issue, strikes, transports, public holidays and many other inevitable issues. But please rest assured that we will try our best to help you sort it out and provide you with acceptable solutions.
Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Chanring