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YOINS has a rating of 3.3 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality, and live chat. YOINS ranks 3rd among General Apparel sites.
4,344 reviews
Order processing requires patience to wait, but they ship quickly once that part is done. I always received my package before the estimated time of arrival, which is incredible and I received all the purchased items, without missing any. The clothes are cute and of good quality. I like that they have a website that is easier to navigate or buy on the go.
I make a 60$ order and it ship it to Greece from China without permission, cause the high taxes (125$ included 100$ of TNT courier costs) can't take it, also there are low quality thats why the low price. Refund? Not. They took it back and they kept my money!
My first package didn't arrive. But they sent me another out and was hear in 2 weeks. Very nice and good quality can't wait to wear it on my holidays :)
Absolute crap. Poor quality, nothing like the picture at all. Sizing is out too! Now I need to return the 2 items, if it's not too pricey? Might be stuck with them? Would never use them again.
Received my item and it was defective. I contacted customer service and they worked with me to get a quick refund. Thank you for your service, will definitely buy again.
No correspondence whatsoever! They took my money, failed to inform me of it being on back order and will not even cancel and refund, email or anything back.
UTTER BS
Dear Dawn,
We feel sorry for the inconvenience caused by the failure of informing you the status of your order.
If there're back order items in the orders, we'll send an email to inform our customer and ask them if they like to wait for the back order items, exchange for other items or want the refund when the goods can not be dispatched at the expected delivery time.
The expected delivery time is shown on the product pages. Customers can pay attention to it.
The reasons why you cannot receive our email inform may because the email did not be send before the expected delivery time or our email address was set as junk mail in your email box. Would you like to have a check with the junk email in your email box?
If the problem has not solved in your order, you can feel free to contact us via following contact methods.
Our contact information is:
Customer Email: cservice@yoins.com We are on live 24/7
Live Chat: We are on live 24/7
Phone: 00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
Yoins Team is glad to help all our customer.
Best regards,
Yoins Team
I ordered it for the first time and was very satisfied! All items are of excellent quality, neatly packed. Thank you very much, I will continue to use your services.
Dear customer,
We are glad you are satisfied with our items. Your satisfaction is our biggest motivation. Have a nice day!
Best regards,
Yoins Team
Both items arrived and very well fitted! I was a bit nervous using them due to the reviews however my two items came faster than expected and will definitely be using Yoins again clothes are lovely
Sadly the item I received was too large. Customer service was wonderful and gave me many options on how to return. My dress was gorgeous and arrived in just under two weeks. I'll be ordering again!
Dear Liz,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Chanring
I have ordered a dress but realised that ordered wrong size and dress won't arrive on time. Sent email to cancel my order. Got my money back within few days.No problem at all. Good service. Thanks.
Dear Anita P.,
Thank you for shopping Yoins.
Your affirmation is the greatest gift for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Happy every day.
Best regards,
Yoins team
This website is great but needs to lower prices otherwise it's great I really enjoy shopping here me and my friends will recommend to any women or teen girl.
Dear Monae b.,
Thanks for choosing Yoins. We will offer more cheap but high-quality products for you. There are many new arrivals in our website, if you like them, welcome to order again. (＾－＾)
Wish you a nice day.
Best regards,
Yoins Team
Always on target! I have never been disappointed with orders. Quality, price, and prompt service. I've been a customer for about 2 years and anticipate many more to come.
Awesome Products! We have ordered products from here on 4 separate occasions now. It seems like their website gets better and more user friendly every time we come back.
Items ordered arrived in a short period of time and were always sending updates of my delivery. Loved the zipped bags they put clothes in. Will definitely order more.
Dear Steph,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Chanring
Poor quality materials used, doesn't look anything like the glam photos shown on-line, put all 3 jumpers I received in a charity bag! I suppose if you pay peanuts you get rubbish! All made in China, WOULD NOT RECOMMEND THIS COMPANY!
Dear Louise W.
Thank you for your comment.
We are sorry that you had a bad shopping experience with YOINS.
If you find it is different from website, could you please take a photo to show the items? It will help us to improve our service and quality and we will provide a suitable solution to you. After we diagnose the problem, we will give you a better solution than return.
Sorry for all inconvenience caused.
Hope to hear from you soon.
Best regards,
Yoins team
I am very satisfied with the customer service that I have received. The problem was resolved quite quickly and my package is on route. Thank you so much!
Dear Margaret,
Thank you for your recognition of YOINS. We sincerely wish you a pleasant shopping and we will continue to work hard to improve the efficiency and quality of our service! If there are any problems in shopping process, please feel free to contact us. We will serve you as soon as we can!
Look forward to serving you again!
Yours Sincerely,
Chanring
Fabulous customer service and very cute, fashionable clothing... at a fraction of what they would cost in a big box store. Yoins is my new favorite online store!
Dear Michelle G.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Polly
Very helpful and responsive service. Loved the product
I thought the order would take less time so they helped me all along the process.
Good price for quality.
Dear Marta M.,
Thank your for your comment.
We are happy to know that you are satisfied with our service and product. Your approval and support are the biggest source of our progress.And we will provide more beautiful and high-quality products for you in future.
We look forward to your visit again.
Best regards,
Yoins team
First time using this and it's not satisfying. Ordered some clothing and one set of clothes had said its been delivered. Nothing has... I have emailed you 2 days ago and still no reply?!
Dear Meggs，
Thanks for your order and sorry for hearing the situation you met.
In this case, could you tell us your order number? We will figure it out and issue a proper solution to you.
Looking forward to your reply sincerely.
Best regards,
Yoins Team
THE WORST QUALITY OF CLOTHING I HAVE EVER SEEN. ABSOLUTELY NOTHING LIKE DESCRIBED OR PICTURED.
I SENT ALL ITEMS BACK AND PAID £15 AND HAVE COME UP WITH COUNTLESS EXCUSES TO AVOID REFUNDING MY MONEY BACK!
WILL UPDATE THIS POST TO LET YOU KNOW IF THEY SEND MY MONEY BACK OR NOT BUT FOR NOW DO YOURSELF A FAVOUR AND SHOP FROM A REPUTABLE PLACE IN THE UK
Dear Sof,
We are sorry about your shopping experience. If you found out the clothing is different from the website, could you please take and send us some photos to describe the issue? We will compare your pictures with the ones on our website.And we will offer you a reasonable solution after we diagnose the problem.
We will refund any items that you are not completely happy with when you return it to us in the original condition within 14 days after the delivery date. For the hygiene reasons, we can not offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defective. And if you paid by Paypal, you will get the amount within 72 hours. Please check your Paypal account later. (If you paid by the credit card, the refund will show in 7-14 business days. Please check your account later. One of the key reasons that a credit card refund takes as long as it does is the number of steps involved in the refund process.)
To solve the issue please contact our customers service via e-mail cservice@yoins.com.
Wish you a nice day.
Yoins Team
I ordered something from Yoins which failed to arrive before Christmas thought it was delayed in Xmas post but still not arrived in January I contacted them by email and was most impressed with how prompt they were with there reply they also gave me a refund I will definitely shop there in the future.
I recieved a item wich was not what I aspected of it and looked different then the photo. When I contacted the costumer service about it I got very good help. They first wanted to know a couple of thinks but they replied very quick so I got a solution in just a couple of days. I don't have to return the item and I get my money back. I'm sure ordering here again some time!
So my first order was one of their bikinis, it didn't take long coming to my front door, about a week it took and I live in the U. K. So VERY impressed!
Cuality of the bikini was far much better than expected as the prices are very low your expecting it to come nothing like what it looks like in the photo, I was so wrong. So thumbs up for that.
Customer service isn't bad they have managed to answer all my questions within the 24hr period they say they would.
BEST ADVICE I COULD GIVE,
They don't do refund, as I've brought the wrong size with one of my orders and I can't cancel it 2days after purchasing it. Also My last item I brought which was the bikini didn't come with any invoice inside the parcel.
SO when your ordering, be 110% sure you've got the right size before you press that buy button =D
Over all I do feel comfortable buying from them in the future!
Dear Lucia,
Thanks for your suggestions.We will try out best to improve that soon.
For the refund, if something wrong with your order before the shipping, we are happy to change the information of the order you. But If the order is shopped out, We so sorry for you demands.If the item does not fit you well after you received it, you can return it to us.And the email may delay the time to receive, next time, could you just call us directly then we can deal with your case in time? Thanks for your kind understanding.
Here are some warm tips for size choosing, hope it can help you.^-*
Checking the size details. For the size point, there are several kinds of size style be matched to every item for the items are sold for multiple countries. When you are clicking the size for your order, please pay more attention to the dialog box, and check the detailed data of that size you chose.If you unclear what size you are, you can measure the size of your own clothes with same style, then choose a suitable one according the size guiding: https://www.yoins.com/Yoins-Size-Guide-a-46.html
Here is the hot line of our website:
00852-21364966
Monday to Friday
9:00 am to 6:00 pm GMT + 08:00
For the invoice, we will provide an Paper version of the invoice only when the costumer has the demands. You can leave a message when you are placing an order, or you also can down load a electronic one by yourself in your Yoins.com. Here is the path: My account- My order-(option)view-download invoice
Thanks for your kind understanding
If you have any other further queries, please feel free to contact us.
Kind regards.
Yoins Team
DO NOT USE THIS SITE.
My order took weeks to come. Then when finally receiving my order I was so disappointed! Terrible quality and material is so thin, ordered 3 items and all were bad quality. Looks nothing like the photos on the website. Then when wanting to send them back you have to send back using your own expenses?!?! What sort of clothing site doesn't have a returns set up!
WILL NOT BE USING THIS SITE EVER AGAIN!
I never write reviews either, but seeing how bad and terrible the customer service is I feel like I had too
Dear Alice,
Thanks for your order and sorry for hearing that our articles could not satisfy you.
Could you tell us your order number? We will check for you.Or if you have any after-sales problem you can contact our customer service http://www.yoins.com/Yoins-Contact-Us-a-27.html
As for the return problem, we have return policy on our website. Here is the link http://www.yoins.com/Yoins-Returns-a-20.html
Looking forward to your reply sincerely.
Best regards,
Yoins Team
1st time buyer on this site and will not be returning ordered an item checked sizing chart ect it came and is not correct size marked up as corrected but looks like it would fit a child! Contacted them there useless... SIZING CRAP! QUALITY CRAP! SERVICE CRAP!
Dear Jade F,
We sincerely sorry to hear that you total unsatisfied with our products and service. Could you give another chance to issue this case for you? Thanks for your kind understanding.
For the size problem, as there are different style items.So the specific data of the size in different style items is different even with the same size. Here is the link of size guiding: https://www.yoins.com/Yoins-Size-Guide-a-46.html. While If the size deviation is over 1.5 inches after your measurement, you can contact us and we will provide you a proper solution for you.(service@yoins.com)
If you noticed some quality problems on our products or you think the items are different from the pictures, we will take the responsibility after we diagnose the problem. We will appreciate it if you can send us(cservices@yoins.com) some pictures of the shipping label, external packaging and tag size of this item. Moreover, please state clearly if the package you received arrived intact or damaged, our service team will reply you within 24 hours and will offer you the best solution, please do not worry. (*^__^*)
https://www.yoins.com/Yoins-Contact-Us-a-33.html
We are improving and will offer you a better service and shopping experience.
Wish you a nice day.
Best regards,
Yoins Team
Ordered my 1st order in July quite a lot of things, prices where a little too good to be true but the fit, and quality of them where amazing, I've been ordering since
Awesome Products! We have ordered products from here for different occasions It seems like their website gets better and more user friendly every time we come back.
Gain trust and grow your business with customer reviews.
Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price.
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
Yoins was established in 2014 with the simple mission to give young people the opportunity to express themselves through high quality fashion at an affordable price. Here at Yoins, we believe that fashion is the best way to exhibit your individuality and uniqueness, which is why we work tirelessly to bring you the best new trends as soon as they arrive.
Dear Rachel H.
Sorry for the problem, please contact us before you return the product, our service will give you the best solution.
Please send the photo / video proof to http://www.yoins.com/Yoins-Contact-Us-a-27.html
Best regards.
Yoins team