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YOINS has a rating of 3.3 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality, and live chat. YOINS ranks 3rd among General Apparel sites.
4,344 reviews
Order processing requires patience to wait, but they ship quickly once that part is done. I always received my package before the estimated time of arrival, which is incredible and I received all the purchased items, without missing any. The clothes are cute and of good quality. I like that they have a website that is easier to navigate or buy on the go.
I make a 60$ order and it ship it to Greece from China without permission, cause the high taxes (125$ included 100$ of TNT courier costs) can't take it, also there are low quality thats why the low price. Refund? Not. They took it back and they kept my money!
Well for starters, they're a really friendly company. They're clothes are really really unique! Material is great! It surprised me to how good everything was when it arrived
Sunny was very helpful and quickly responded with return instructions. I wish the clothes were as good as the customer service. Hopefully the return will also go smoothly.
Dear Katie R,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding.We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Iris
Fast and efficient in answering the question I had and finding a solution to my problem. Love using this website and the live chat is a great feature.
Dear Kirsten W,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Iris
Very good service. I will definately order more from Yoins. Some of my items was not in stock so they split my order so I got the one in stock first and later the other once. Thanks.
Dear Charlotte s.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
One of the items was not sent to me at all which I have still not been refunded for and the items that were sent arrived in such a terrible condition and were of such poor quality that they could not be worn. Before I ordered I spoke to a customer representative who assured me that if I did not want these products I could return them without trouble at any time, this has not been the case I have been sent poor quality creased and unwarable items that I do not want I am happy to send these items back if I am sent a paid returns label, I should not be out of pocket for this as they did not send what they had advertised, I order from companies all the time and have never received such poor quality items that have arrived in the state these did or been treated in such an unprofessional way when wanting to return them.
Dear Tina P.,
We are so sorry to hear that you have a bad shopping experience from our company.
We check that you have several orders here. Could you please contact and tell us which item you have not received? So that we can check that for you. Please don't worry, we are responsible for your order.
In addition, if you are not satisfied with the items you received, we can arrange to exchange or refund. Please log into your account to click the button of " After sale " within 30 days and submit return application and we will reply within 24-48 hours. Please describe your problem and send us some photos of the defective parts, so that we can diagnose the problem quickly and provide you reasonable solution.
Hope to hear from you again.
Best regards,
Iris
Fantastic choice of different clothes and styles. Prices are unbelievably brilliant. I can't wait until they upload more different new styles. Always the best app for new fashion
Dear Ash R.,
Thank you for shopping Yoins.
We are glad to hear that you have a high opinion of our products and services. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Yoins team
I ordered two items. On the of April they have taken £34 out of my account and I haven't received my items.
Quick enough taking money, but I have nothing to show for it!
Dear Hayley B.,
We are sorry about the delay.
In this case, could you please contact us and provide your order number to us? So that we can check for you. You can contact us via email(service@yoins.com), send message to Fackbook or instagram. You also can try to contact us directly via the live chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 at 9:00 am to 6:00 pm GMT + 08:00 from Monday to Friday. If you contact us via chat line or call us, please pay attention to the working time to avoid the unnecessary misunderstanding.
In addition, you also can check the status of your order according to the path, ”My account-View order-Order status”.
Hope to hear from you.
Best regards,
Polly
It was amazing shopping at yoins. I was looking for where to get my step sister a graduation gift urgently and decided to try out yoins. I was pleased with my experience. Thanks you!
Dear Joel L.,
Thank you for shopping Yoins.
Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Yoins team
Service is really good, first delivery was just within a week, really happy with the products, if u can just wait a little longer then its a good site to order
Dear Milka F,
Thanks for your kind feedback. We are delighted to hear that you like our website. As for the delivery time, we are improving this and will try our best to offer you a better shopping experience. (＾－＾)
There are many new arrivals in our website, hope you will like them.
Wish you a nice day.
Yoins Team
I was skeptical placing an order, but I was extremely pleased with my purchases. I had to make an exchange and it went very smoothly. I will definitely be ordering again!
Dear Donna D.,
Thank you for your recent five-star feedback about your order.
Your satisfaction is hugely important to us, and keeps us motivated to try harder for our customers!
Have a nice day.
Kind regards.
Polly
Waste of time! The clothes did not fit, I am an size 10 and the clothes were a size two! They didn't want to send me a refund! They wanted me take a picture in the clothes and send to them, how can I get in them! The customer service was horrible, DO NOT ORDER FROM THIS COMPANY!
Ordered over three weeks ago, Have yet to receive my order or any kind of reply to my inquiries. I have sent emails, and facebook messages trying to get information on my order and still nothing
Dear Katie S.,
We are sorry to hear that.
Due to the last few days are our public holiday, we can not reply you in time.We apologize that you have to wait.
We value our customer and hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://secure.livechatinc.com/licence/7243681/open_chat.cgi?groups=1) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday) to check your order?
Best regards,
Yoins team
The prices are great. Shipping fee is little which is very nice and the order comes in pretty fast. With all my purchases I was very satisfied with my products
Tip for consumers:
make sure to read the sizes correctly because it is a different system in terms of sized when picking ur size
Dear diana,
Thank you for your feedback.
We are glad to hear that you had a positive shopping experience with us and look forward to seeing you on Yoins.com again soon.
For the size, It is a little different from your size.So you need to check the detailed data of every size below it, If the detailed data is suitable for you. Then it is OK.
Here is the link of size guide: https://www.yoins.com/Yoins-Size-Guide-a-46.html
You can get more information on the size,
We appreciate your support.
Yoins Team
Excellant customer service from Fannie on the online chat
Only thing i would say is do let customer no if an item is not in stock in advance but great service on me being able to change the order.
Dear camilla w.,
Thank you for your comment.
We are glad to know that you have a good experience shopping with us. Sorry for the inconvenience caused in restocking, and we do our best to improve this issue. Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us.
Looking forward to your visit again.
Best regards,
Polly
Another Perfect Order! As always, your service was prompt and ahead of schedule, plus we are always happy with the products and apparel we order! Keep up the good work!
Their customer service is always there to provide you with an answer. The quality of the clothes is what you really are looking for. And, you can't beat the price.
I bought a dress from this site but is too short. They told me that I can keep it as a gift and they will send me a bigger size. They were very kind. I hope that the dress arrives as soon.
I received a defective item. I emailed the company, and they responded that they'll give me a refund of $5 if I go purchase a zipper my own and put it on. I emailed back that I wanted a refund and a label to mail back. I got a response back stating that they will not pay for mailing the package back. I emailed stating that I received a defective item. I did my part in pay for the item. They did not do their part in mailing me a quality item. I will not pay for shipping for the item. It's outrageous how cheap and bad customer service they have. I am never purchasing from them again. What a was of money.
In recent contact with them, they asked me again to keep their product for which I have already told them I've wanted to return four times. I state to them YET AGAIN I want to return the item. Now they want me to "please contact your local post office and ask them how much to return the package to China? And inform us? And then we will decide to return the package back or not." How ridiculous?!
We will refund to you later, would it be acceptable?" How ridiculous is that?!
The resolution: After threatening to report them to the International Consumer Protection and Enforcement Network, two people contacted me though. One allowed me to get a refund. One yet again asked me to pay for shipping again. They allowed me to keep the item and receive a full refund. I received a refund a day later.
***Yoins asked me multiple times to remove this bad review, but I believe people deserve to know about ALL experiences with Yoins, whether good or bad.
Dear Pandora
Please accept our apologies
Dear, We have refund for the item to you as compensation. And you can keep the original item.
Sorry for this situation, hope you will satisfied with this solution and our service.
If you have any further questions please feel free to contact us.
Best regards
Yoins.
First time ordering from Yoins, they failed to send me an item that I had ordered. I contacted them twice before they responded to me. They had gave me two options. The first was to get the item resent to me and second was to get a refund. I had explained to the gentleman that I am going on vacation in two weeks and I wanted this particular item for my vacation and had asked the item to be expressed to me. He then goes on to say that the item is not in stock anymore and they don't know when it would be in stock so he suggest I take the refund. The item is clearly in stock as when I go to the website I can order it again. So I had asked him if I can get another color sent me to expressed. The answer was no. Clearly expressing the item to me was a big issue for them. They were at fault and did not try to accommodate but instead lied about it and try take an easy route out. I will not be purchasing from Yoins again and I don't recommend anyone buying anything from there. From quality to customer service a big no no.
Dear Monida R.
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding.We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Iris
I would like to share my comment regarding my experience with Bradley. He was very helpful, prompt, and provided solutions to my timing issue with my order for my lady. Thank you.
Dear Enrique G.,
Thank you for your recent five-star feedback about your order.
Your satisfaction is hugely important to us, and keeps us motivated to try harder for our customers!
Have a nice day.
Kind regards.
Polly
I have ordered two items, and it has been almost 10 days. The items are not even shipped. IF YOUR ITEMS ARE NOT IN STOCK, THEN IT IS YOUR DUTY TO INFORM THE CUSTOMERS BEFORE THEY PURCHASE THE ITEMS! WRITE IT IN THE DESCRIPTION OF THE ITEM! IT IS NOT THAT DIFFICULT!
Dear Rania,
We are sorry to cause you some inconveniences due to the out of stock. We can totally understand your mind at this moment. There is a hot-sale item in you order. We are improving this and we offered the stock condition on the product detail package, in this way, you can know the if the item is in stock or out of stock when you choose the size. Hope you can understand.
We are improving us and will create a better shopping experience for you. If you have any inquiries or problems, please let us know, we will try our best to assist you in solving them for you.
Wish you a nice day. (＾－＾)
Yoins Team
I ordered the dresses on the 10 th Dec and received my dresses on 21st Dec which was 2 days before I was expecting them
After reading the reviews I was worried but I didn't have to, the dresses are as per the photo and fit great, I look forward to wearing them both over the Christmas period
Dear Julie g.,
Thank you for shopping Yoins.
We are glad to know that you are satisfied with our products. Your approval and support are the biggest source of our progress.And we will provide more beautiful and high-quality products for you in future.
Merry Christmas and have a nice day.
Best regards,
Yoins team
Do not order from Yoins (upon investigation they are also part of Banggood which has equally awful reviews/forums). The policy they share when enquiring about returns The return address depends on the delivery country, so please contact us via email. This is highly suspicious and they tell me that if you are in the UK returns have to go to China (the most expensive place to return from UK to discourage returns) whereas they have other returns addresss that would be cheaper to send to however they will not share these addresss. When questioning this with their Customer Care Team they seem rude and confused, also banned my email address from using their Live Chat for asking some simple returns questions and explaining that I wasnt happy. Also, the returns address on the actual parcel is in the UK so its unclear why they would put this on their packaging and not allow customers to use it. When investigating more about this UK returns address I see that its for let so even more reason not to have this on their parcels. Dont waste your money, total scam.
Dear Emma N.,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We will refund any items that you are not completely happy with when you return it to us in saleable condition to our warehouse within 30 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
If you think the items are different from the pictures, we will take the responsibility after we diagnose the problem.
If you find out any quality problem with your purchase, please take and send us some photos to show them. We will provide you a reasonable solution after we diagnose the problem.
In addition, the pictures are necessary. We need to determine the problem, according to the pictures which you provided. So that we can give a reasonable solution about that and solve the issue as soon as possible.
If there is no quality problem, you also can prefer to return them, but we are afraid that you maybe need to pay the return postage for personal return.
We have informed customer service to contact you to deal with this matter, please do not worry.
We value our customers and hope that we can build a good communication with each other to solve the issue. Hope to hear from you again.
Kind regards.
Polly
http://i.imgur.com/FQR4EXl.png
IF YOU ARE IN THE SAME PREDICAMENT AND WOULD LIKE TO CONTACT ME, PLEASE DO. WE CAN FIGURE OUT WHAT TO DO FROM THERE.
I ordered from here in the beginning of October under the assumption that if you buy $100 of stuff, you get speedy and free delivery. I asked my bank to rescind my money after two weeks had gone by, as well as after questionably authentic e-mails were sent back and forth that asked me to "wait a few more days". The day after I got my money returned to me, their mailing service showed up late at night on my doorstep. I rejected the package and thought it was over. On December 20th, my money was taken from me after "proof of acceptance" was made. After repeated times of trying to get this proof through my bank, I have now e-mailed both their Risk Control and Customer Service. DO NOT BUY FROM THIS SITE, IF YOU HAVE, ASK YOUR BANK TO GIVE YOU YOUR MONEY BACK IMMEDIATELY.
Dear Libby,
Thanks for your order on our site.
Different shipping methods have their own delivery estimated time.
It will take 7-25 working days to deliver parcels to destinations via standard shipping or airmail, 7-15 working days via priority direct mail, 3-7 working days via expedited shipping service.
Generally, if customers tell us their parcel cannot arrive in delivery estimated time, we'll confirm the delivery address with them and ask them to wait for a few days or have a check at the post office as the delivery might be delayed by some uncontrolled reasons like bad weather or the parcel might be held at the post office.
Finally, if you really cannot receive your parcel in the ways above, the refund will be arranged for you.
About the refund problem, all the information and problem we have provided for you is from the payment company.The refund cannot be shown your account until all the issues related to the transaction is resolved.
We do not hold your refund deliberately.
If you have any further questions about our items and service, you can feel free to contact us. Here're our contact methods:
Customer Email: cservice@yoins.com We are on live 24/7
Live Chat: We are on live 24/7
Phone: 00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00).
Yoins is glad to help our customers.
Best regards,
Yoins Team
Gain trust and grow your business with customer reviews.
Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price.
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
Yoins was established in 2014 with the simple mission to give young people the opportunity to express themselves through high quality fashion at an affordable price. Here at Yoins, we believe that fashion is the best way to exhibit your individuality and uniqueness, which is why we work tirelessly to bring you the best new trends as soon as they arrive.
Dear Dylan,
We are very happy to hear that you like our products. We will provide more beautiful and high-quality products for you in future. (＾－＾).
There are many new sexy and stylish products for autumn in our website, if you like them, welcome to order.
Wish you a nice day.
Best regards,
Yoins Team