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YOINS has a rating of 3.3 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality, and live chat. YOINS ranks 3rd among General Apparel sites.
4,344 reviews
Order processing requires patience to wait, but they ship quickly once that part is done. I always received my package before the estimated time of arrival, which is incredible and I received all the purchased items, without missing any. The clothes are cute and of good quality. I like that they have a website that is easier to navigate or buy on the go.
I make a 60$ order and it ship it to Greece from China without permission, cause the high taxes (125$ included 100$ of TNT courier costs) can't take it, also there are low quality thats why the low price. Refund? Not. They took it back and they kept my money!
Another words of gratitude to your favorite site! A huge selection of goods, reasonable prices, excellent work of employees - I want to come back to you again and again.
This was my second order, and I'm equally impressed this time around. When I had questions, their customer service was quick and helpful. I would recommend
My resent purchase was just how I hoped it would look. The fit was great, the size is very close to regular can/us sizes. Very pleased with my purchase.
Dear Bre S.,
Thank you for your comment.
We are glad to know that you have a good experience shopping with us. Your approval and support are the biggest source of our progress.And we will provide more beautiful and high-quality products for you in future.
We look forward to your visit again.
Best regards,
Yoins team
Hot clothes, unique models, at very affordable prices, fast shipping and great customer service; ideal website to shop for great clothes without the headache to go to the mall
Dear Annee B.,
Thank you for your compliment.
Yoins is the women's online clothes shopping, fashion clothing inspired by the latest fashion trends. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day!
Best regards,
Polly
To spoil the moral of the story first, DO NOT PURCHASE from them!
I purchased three items last Halloween. The package arrived later than expected, 12 business days instead of 8-10 days as claimed. When it arrived, I realized the dress was not true to size. The "Small" was way to small for me (5'4'', 118lbs). Maybe it meant to be a junior size? The sweater was ok in style, but not very good quality.
The most painful part was to return. As an international business, Yoins does not have a warehouse in the US. I had to pay USPS to return to China, which cost me ~$20! Yoins asked me to take a picture of the receipt, which I did. But they didn't want to refund since there were no tracking number. Well, they didn't specify to return with a tracking number (which would cost more).
After 3 months of struggle, I had to mention Better Business Bureau in order for them to process the refund--and they didn't even refund the full amount!
Finally, I would like to recognize the friendliness of the customer service.
Tip for consumers:
DO NOT PURCHASE!
Dear Quinn,
Thanks for your order on our site.
About the delivery problem, the delivery estimated time means the working days not including the weekends and public holidays.
If you cannot receive the parcel during the delivery estimated time, you can feel free contact us and ask us to help you track your parcel.
About the size problem, there're the size details and international women size chart on the product pages of all our items. We recommend that all our customers read the size information and check their own measurement before they choose the products.
The return policy in our help center on our site shows clearly that the return address is in China and tracking number that we ask for you is in order to make sure that the return parcel can arrive successfully that we can arrange the refund for you as soon as possible.
About how much of the refund can be arranged for you, it's according the pictures you have provided and if they can show the problem in your items.
If you're not satisfied with the reply you received from our customer service, you can feel free to contact us via the following contact methods:
Customer Email:cservice@yoins.com We are on live 24/7
Live Chat: We are on live 24/7
Phone: 00852-21364966 (Office time: 9:00am to 6:00pm GMT 08:00)
Yoins is glad to help all our customers.
Best regards,
Yoins Team
Just had a chat with Ada about my shipment it was very helpfull. So I hope the orders is not so far away. Hopefully I will be pleased with the clothes I order ad well
Dear Lovise S,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Iris
Always do a great job! Thanks for filling my order(s) so quickly! This store always does a great job, and I am always impressed with the quality of material and embroidery.
I ordered a dress which was smaller in size so I asked fr a return of the item... The website has very easy and comfortable return policy... they gave me a new item of smaller size for free...
Amazing Quality, Price and Value. You provided an amazing product. Better than I ever expected. I will tell everyone how happy I am. I will definitely order again.
Very good quality and service. They responded quick to my questions. They provided shipping codes so I could track my package and made sure I enjoyed my purchase.
Dear Shelly M.
Thanks for your support for our products and service. (＾－＾)
Your recognized is our biggest motivation to improve us in every aspect. We will provide more beautiful and high-quality products for you in future. (＾－＾).
There are many new products for autumn in our website, if you like them, welcome to order.
Wish you a nice day.
Best regards,
Olivia
I have to recommend this shop. I ordered lots of things and everything was in excellent quality. You can find there beautiful clothes and lots of cool things.
Dear Terezka S.,
Thank you for your comment.
We are happy to know that you are satisfied with our products and service. Your approval and support are the biggest source of our progress.And we will provide more beautiful and high-quality products for you in future.
We look forward to your visit again.
Best regards,
Yoins team
Love this website. I have bought several shirts on there and have loved them! They have been good quality and so far have been what the picture shows.
Dear Christi,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Chanring
I had to chase an item that hadn't been received. Customer service was very poor. However the item did turn up a couple of days later despite customer service saying they couldn't trace the order?
Dear Kaye D,
Thank you for your feedback and we are sorry to hear that.
If your package is shipped by standard shipping method, which is without a tracking number.We can not track the package, but it has a reasonable deadline.If you still don't receive the package until the due date which we promised, we can process the issue to you first.We will provide a free resent or a full refund to you. Please don't worry.
In addition, the term will be showed when you choose the shipping method option. Please pay attention for that. More details about the international deliveries, please refer to link, https://www.yoins.com/Yoins-International-Deliveries-a-9.html.
We do our best to improve the service level and provide a good shopping experience for customers. If you have any assistance or suggestion, please feel free to contact us. Hope to hear from you again.
Best regards
Iris
Excellent and quick helper Bradley! I got my return for my clothes size wrong! I love it! Thank you so much Yoins and thank you Bradley. Have a great gay
Dear Cynthia F.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Iris
I ordered the wrong size playsuit and sent them an email. They got back to me very quickly and said they would send another size for me! Great customer service :)
Great quality of the items, I love all the items I ordered so far! Everything arrived in great condition and came faster that I expected. I would recommend to anyone.
Dear Astrid C.,
Thank you for your comment.
We are happy to know that you have a good experience shopping with us. Your affirmation is the greatest gift for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Yoins team
I ordered a garment for my daughter, it had a fault in the material and Yoins refunded the purchase price and appoligised immediately. You can shop with confidence with this company!
They have great unique clothes. They sent me the wrong colored item and they resent the correct item with no additional cost and let me keep the other one as a gift.
Needed to change my size of the top I purchased and I went to live chat and the person on live chat helped out great and was very helpful. Love their tops very cute.
Dear Kim M.,
Thank you for your comment.
We are glad to know that we have solved your problems in time. Your affirmation is the greatest encouragement for our sincere effort. If you have any assistance or need, please feel free to contact us. We will be pleased to help you at any time.
Looking forward to your visit again.
Best regards,
Chanring
I only needed to change the size of one of my items and used the live chat to do so. Ada did the change immediately and was very helpful and kind. Thanks Ada!
Dear Angelos K.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
I am pleased that customer service was fast swift and helped me to my color issue of a dress. I ordered correct color with same seller and Will buy again again and again
Dear Sonya B.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We will try our best to provide better service to our customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
Very helpful and nice. Ada helped me revise my order and answered my question. The service was fast and friendly. Grateful for the easy customer service!
Dear Erin K,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Iris
I ordered two items, and had issues with both. The first ordered was half way shipped but with the wrong size due to them saying "my size was not available." When under the purchased it showed the size item available. The second order was COMPLETELY out of stock. However, it showed IN STOCK under the item. They seem to have great clothes HOWEVER the structure of the site is not up to date with bad structure. DISAPPOINTED bc they seem to have great clothing.
Dear Tammy S.,
Thank you for your feedback and we sincerely apologize for the inconvenience this has caused you.
Due to the hot sale time period, many of the items were ordered and paid at the same time by several customers what caused stock limitation. The system will inform you that about the date of predicted restock, so that you can process your order reasonably. We are sorry for the inconvenience.
In this case, we have a suggestion to share with you. You can confirm the stock of goods via chat line(https://secure.livechatinc.com/licence/7243681/open_chat.cgi?groups=1), during 9:00 am to 6:00 pm GMT + 08:00 from Monday to Friday. Please pay attention to the working time to avoid the unnecessary misunderstanding.
Hope to hear you again.
Best regards,
Yoins team
This site had such cute stuff, so I ordered a dress. After a month went by, I told them I never received it. They did refund me and told me to let them know if I receive it. I never did.
Dear Brittany,
Thanks for your order on our site.
We feel deeply sorry for the inconvenience caused by the logistics problem in your order.
There are many factors in the logistics which may lead the delay of the delivery of our parcel, such as customs problem, bad weather or the unfound delivery address.
Generally, when our customer cannot reveive the parcels in delivery estimated time, we will confirm the delivery address with them, check the tracking information on the order and ask them also have a check at the post office as the parcel might be held there.
In order to protect the interest of our customer, if they cannnot receive the parcels through the methods we have mentioned above, we'll give the refund of the order or resend the items to our customers.
About your situation, our customer service representative need to confirm all the logistics problem in your parcel and give you the reasonable solutions.
If the logistics problem has not solved, you can feel free to contact us and we'll continue to follow your case.
Our contact information is:
Customer Email: cservice@yoins.com We are on live 24/7
Live Chat: We are on live 24/7
Phone: 00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
Yoins Team is glad to help all our customers.
Best regards,
Yoins Team
Everything is super! Thank you very much, quickly, efficiently, at the highest level! Thank you very much to the store and administrators for their work!
Dear customer,
Thank you for sending such a kind and enthusiastic comment.
Have a nice day!
Gain trust and grow your business with customer reviews.
Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price.
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
Yoins was established in 2014 with the simple mission to give young people the opportunity to express themselves through high quality fashion at an affordable price. Here at Yoins, we believe that fashion is the best way to exhibit your individuality and uniqueness, which is why we work tirelessly to bring you the best new trends as soon as they arrive.
Dear customer,
We are glad you are satisfied with our items. Your satisfaction is our biggest motivation. Have a nice day!
Best regards,
Yoins Team