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YOINS has a rating of 3.3 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality, and live chat. YOINS ranks 3rd among General Apparel sites.
4,344 reviews
Order processing requires patience to wait, but they ship quickly once that part is done. I always received my package before the estimated time of arrival, which is incredible and I received all the purchased items, without missing any. The clothes are cute and of good quality. I like that they have a website that is easier to navigate or buy on the go.
I make a 60$ order and it ship it to Greece from China without permission, cause the high taxes (125$ included 100$ of TNT courier costs) can't take it, also there are low quality thats why the low price. Refund? Not. They took it back and they kept my money!
ORDERED TWO JUMPERS FROM THIS PLACE. THEY CANCELLED THE ORDER AND SAID THEY WOULD REFUND MY MONEY, AFTER 2 MONTHS I AM STILL WAITING FOR MY MONEY BACK AND IN THE MEANTIME THEY SET UP A DIRECT DEBIT AND TOOK FURTHER MONEY OUT OF MY ACCOUNT AND I HADNT ORDERED ANYTHING. THEY TELL ME THEY HAVE REFUNDED ME. THEY HAVNT AND THEY ARE TELLING ME TO SORT IT OUT MYSELF. VERY UNHELPFUL, STAY AWAY FROM THIS PLACE, THEY ARE APPALLING.
Dear Lynne H.,
We are sorry to hear that this misunderstanding caused.
We will transfer the money back to your original account if we cancel your order. And the refund will pass two steps in the process, our website and issuing bank.One of the key reasons that a credit card refund takes as long as it does is the number of steps involved in the refund process. Please pay attention to your account.
If you still can not check the refund after the date which we promised, could you please contact us again? We will check that for you. Anything will be clear after a good communication. You can contact us via email(service@yoins.com), the live chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 from Monday to Friday). If you contact us via chat line or call us, please pay attention to the working time to avoid the unnecessary misunderstanding.
For any further assistance or necessity do not hesitate to contact us.
Best regards,
Yoins team
This company is scam, I ordered, 3 items and I already paid for but customer service is not responding after I made a payment. I wish I knew but I need my money back..
Dear Racquel a.,
We are sorry to hear that you had a bad experience about shopping with us and we sincerely apologize for the inconvenience caused.
Due to the time difference between the countries, it takes 24 hours to reply to your request. And we are afraid that you maybe call us without the working time. We apologize that you have to wait, and we try our best to improve the service level.
Would you mind show us your email address? And we will contact you immediately.
We value our customer and hope that we can build a good communication with each other to solve the problem. Welcome to check the update status of your order at any time via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday).
Hope to hear from you again.
Kind regards.
Polly
I am Soooo OVERJOYED with my beautiful new purchase from Yoins! Since this was my first time ordering their clothing, I ordered the wrong size at first, but as soon as I contacted them to order a larger size, they were so ACCOMMADATING and very very KIND and put the new size into the mail ASAP. I LOVE this shirt so so much! The QUALITY is wonderful and the style is very TRENDY and CUTE! I will take my new purchase on vacation with me next week! I am very excited and happy to have found this wonderful Seller! The customer service is truly AMAZING and I will be back to purchase more clothing from them very very soon!
Thank you so so much Yoins! You are truly the very BEST!
Judy Lee - Atlanta GA/USA
I made an order and paid extra for expedited shipping on the 13th, it is now the 25th and I haven't received my order in time for halloween weekend as needed. So I searched the tracking number on USPS where it says "Origin Post is Preparing Shipment", today, on the 25th. Considering I need the item for a party on the 29th I am not a happy customer
Dear Courtney L.
Sorry for the delay, would you please tell us your order id? We will check it for you. Maybe your product is hot sale, and we sold out them so we need to wait a few days, maybe we can offer you 200 points for the delay problem?
Hope to hear from you soon.
Best regards.
Yoins team
I decided to make a purchase from this website after seeing some pretty well advertised playsuits and dresses. Ordered a knit, playsuits and some leggings.
Took them over two months for my order to be delivered due to one of the items being out of stock. The expected restock date was set to be 8 business days, a month later the item was still 'restocking'. I sent an email to customer service asking about the item, and I only received a reply after a week. Another month later, still 'restocking', got asked to replace the item I have ordered with something else. Once the order was confirmed, it took another 2 weeks or so before I received my order.
I was super excited for the arrival of my parcel. When it finally arrived, I opened each package to find that the materials were super cheap, not worth the money that I have paid for. What made things worst was that the sizing was completely off the sizes mentioned on the website for each individual item, it was either way too big or way too small. The named 'oversized sweater' that I have ordered off the website was way too small, definitely not true to size.
Not a good first time experience shopping with them, definitely wouldn't recommend.
Dear Su C.,
We are so sorry to hear that you have a bad shopping experience from our company.
We sincerely apologize for the inconvenience has caused to you due to the out of stock. We totally understand your feelings. There is a hot-sale item in your order. We are improving this and we offered the stock condition on the product detail package, in this way, you can know if the item is in stock or out of stock when you choose the size.In addition, we will inform you the estimated delivery date via email after you pay the order.
In addition, if you are not satisfied with the items you received, we can arrange to exchange or refund. Please log into your account to click the button of " After sale " within 30 days and submit return application and we will reply within 24-48 hours. Please describe your problem and send us some photos of the defective parts, so that we can diagnose the problem quickly and provide you reasonable solution.
We value our customer and hope that we can build a good communication with each other to solve the problem. Hope to hear from you again.
Kind regards.
Iris
I made an order for over two weeks now, i still havent received anything yet.
The hell with yoins
I will never ever make an other order at freakin yoins!
Tip for consumers:
Do not ever order at yoins if you're smart
Dear Leyl S,
We are sorry to cause you some inconveniences. The international deliveries may take many days. The delivery time depends on the country you live in and the shipping method you choose for your order.It will usually take 7-25 business days in standard shipping, 7-12 business days in priority air mail, 3-7 business days in expedited shipping service. Could you please wait for some days? You can also track the package from your account: My account-view orders-view-tracking information.
You can also contact us via email and offer us your order number, we will help to track the delivery, please don't worry about it.
Wish you a nice day.(*^__^*)
Yoins Team
My sending was stading for a long time jn "stock" but wenn I asked by the chat what was wrong it was possible to send the avaible items and get the other money back. Great service!
Dear myrte k.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
They sent 2 shirts i did not order now i can't return because they will not send return slip, they were not helpful on chat, still haven't gotten a responce from them.
Dear Donna B.,
We are sorry to hear that you had a bad experience about shopping with us and we sincerely apologize for the inconvenience caused.
We are deeply sorry to hear that you have got the wrong product. All of our products were checked before delivery.If possible, we would appreciate if you could also provide us with some pictures to confirm this problem.
After confirming the information, if we did send the wrong item, we will resend your order to you or refund for you.
Due to the time difference between the countries, it takes 24 hours to reply to your request. And we are afraid that you maybe contact us without the working time. We apologize that you have to wait, and we try our best to improve the service level.
Would you mind show us the order number and the email address or your name you entered in the yoins.com account? cservice@yoins.com
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Hope to hear from you again.
Best regard,
Polly
I bought a couple of shirts for myself and something for my grandma. For 3 items, I paid 60 dollars, which wouldn't be so bad if I actually received real clothing. Instead, I got stuff that seemed like it came from Wish. It was cheap and awful fabric, the texture of a shower curtain. One of the shirts was completely botched and unwearable, the buttons grossly misaligned from the holes and unevenly spaced. The button holes were barely edged with stitching at all, so thin wisps of thread hung from each button hole. The other shirt wasn't as bad, but the buttons were awful plastic buttons that look like garbage and the fabric was this suffocating and scratchy polyester. The jacket I got for my grandma was this weird fake wool material and wasn't anything close to what it was advertised to be. The photos on the website for each item showed gorgeous clothing that looked nothing like what I received in style, material, and design. Completely terrible experience, and the fact that this cost me sixty dollars was ridiculous. The items were worth MAYBE two dollars each by their material and cheap production quality alone. I would never buy from this store, even if it was the only option.
Tip for consumers:
It's basically a scam. They advertise high quality goods and deliver the worst possible renditions of those goods to you.
Products used:
Clothing, specifically shirts
Ordered over a month ago and no items and no way to track. Ordered from gamiss and itwms delivered within 5 days and size was appropriate. This site sucks
Dear Shasta V.
We are sorry to hear that.
In this case, could you please contact us via email(service@yoins.com), the live chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 from Monday to Friday) to check your order? If you contact us via chat line or call us, please pay attention to the working time to avoid the unnecessary misunderstanding.
In addition, you also can check the status of your order according to the path,”My account-View order-Order status”.
For any further assistance or necessity, please do not hesitate to contact us.
Hope to hear from you.
Kind regards.
Iris
The YOINS Men's Clothes Shops are fantastic. The staff is welcoming and supportive. They provide fantastic service, especially for the entire family, which I also like.
I had to return some items that didnt fit. Sam was incredibly helpful and helped me organise the return. The refund was then processed really quickly. All the items that I kept are lovely!
Dear Alex N.,
Thank you for your comment.
We are glad to hear that you are satisfied with our service. If you have any problems with the order and product, please feel free to contact us and we will do our best to solve it for you! If we have any deficiencies, we also welcome your remarks. We will take an open mind and strive to create a 100% satisfaction service to you.
Have a nice day.
Kind regards.
Polly
I ordered 14 oct but did not recieve! I contact And ask! 10 days ago they sent an mail as it s in your country, But now 10 days passed but I still did not receive!
Dear Samaneh H.,
We are sorry to hear that.
In this case, could you please contact us via email(service@yoins.com), the chat line(https://secure.livechatinc.com/licence/7243681/open_chat.cgi?groups=1) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 from Monday to Friday). If you contact us via chat line or call us, please pay attention to the working time to avoid the unnecessary misunderstanding.
In addition, you also can track your order according to the path,”My account-View order-Order status”.
Besides, here is the shipping policy, we hope that is helpful for you. Https :// www.yoins. Com/Yoins-International-Deliveries-a-9. Html.
For any further assistance or necessity do not hesitate to contact us.
Best regards,
Yoins team
I ordered 4 crossover jumpers and the batwing with the flower plus a V neck jumper. They arrived after the 2nd time of ordering, the first order never came but I did get a refund... however... undeterred I ordered the same things again and now I wish I hadn't!
They arrived and the quality is absolutely AWFUL! The crossover jumpers are all too short and they ride up. I am not a big woman, but I wanted them oversized so ordered XXL, they are STILL too short, NOTHING like the photos at all and the V neck I just threw away, it was paper thin, I would be embarrassed to give it to a charity shop it was really THAT BAD! Don't order from Yoins you will be dissappointed. Interesting that all the positive reviews are in pidgeon English...! I wonder who wrote them?
Dear annie d.,
We are sorry to hear that.
We will refund any items that you are not completely happy with when you return it to us in salable condition to our warehouse within 14 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
If you are not satisfied with the items you received, we can arrange to exchange or refund. Please log in the link (https://www.yoins.com/index.php?com=customer&t=orderList) within 30 days to submit return application and we will reply within 24-48 hours. Please describe your problem and send us some photos of the defective parts, so that we can diagnose the problem quickly and provide you reasonable solution.
About the size issue, the specific measurement of the clothes is different and they depend on the style and design.To avoid the situation of misunderstanding, we provide this information on the website. The specific garment size will be shown when you just click the size button on each item page. Moreover, there is a size guide on our website to share some tips to help you choose the right size on YOINS. You can refer to the link, https://www.yoins.com/Yoins-Size-Guide-a-46.html.
For any further assistance or necessity do not hesitate to contact us.
Best regards,
Yoins team
I ordered one dress and it was not in stock. Sunny was really helpful. She showed me what the had in stock, what color and size. I confirmed my order and can not wait to get my Minidress
Dear Jenya S,
Thank you for your comment.
We are glad to know that you have a good experience shopping with us. Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us.
Looking forward to your visit again.
Best regards,
Anne
I would not recommend this company, I ordered 10 weeks ago and my card was immediately charged however I still have no received a tracking number and have not recieved my package. I tried messaging them on their Facebook page and just recieved an automated message that was not helpful at all. NOT RECCOMENDED
Dear Marie W.，
We are sorry to hear that.
In this case, could you please contact us via email(service@yoins.com), the chat line(https://secure.livechatinc.com/licence/7243681/open_chat.cgi?groups=1) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 from Monday to Friday). If you contact us via chat line or call us, please pay attention to the working time to avoid the unnecessary misunderstanding.
In addition, you also can track the status of your order according to the path,”My account-View order-Order status”.
Besides, here is the shipping policy, we hope that is helpful for you. Https :// www.yoins. Com/Yoins-International-Deliveries-a-9. Html.
For any further assistance or necessity do not hesitate to contact us.
Best regards,
Yoins team
The customer service team are very helpful and will answer any questions that are asked.
There are some gorgeous clothing and will deffanitly recommend to friends and family.
I had to cancel one of my orders and their costumer service quickly replied to my email addressing my needs. Very satisfied and awaiting anxiously for my order.
Took ages for the order and the sizes are not standard. Cost too much to return for refund and they charge 50% cost of item/ items to repost. Not worth it! All sizes are different!
Dear Michelle S.,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html
Due to hygiene reasons, we cannot offer refunds on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visible defects.
If the size of the received item is not the same as the size measurement, we will be very grateful if you can show us some pictures of measurement on clothes. And we will responsible for the item if there is over 3cm/1.5 inch of size inaccuracy.
Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Bradley
Never received the items, when i check the status of the order a month after ordering it says tge order has been cancelled, i never cancelled or received any refund, it seems like it's fraud
Dear Shah r.,
We are sorry for all the inconveniences caused. If there is a stock issue in your order, we will contact you via email for several time and we would you like to know what would you like to do with your order. We will cancel your order and offer you a full refund if we cannot hear from you after contacted you for several times in order to avoid further delay. Please don't worry, it will take 7-14 business days in the refund process if you paid with credit card, 2-3 business days in Paypal.
Yoins is a reliable and legal online shopping website, we promise you will receive the refund soon.
Please feel free to contact us if you have any inquiries and problems.
Best regards,
Yoins Team
Loved shopping but considering what i had to pay after not worth itLoved shopping i wish i could but more... will return soon for sure. I hope it will not take long to arrive now
Loved the clothes on a friend
Loved shopping i wish i could but more... will return soon for sure. I hope it will not take long to arrive now
Loved the clothes on a friend
Very easy to return. They help you. I bought 4 items but i didn t like 1. They help you to return the item. So easy. I imagine that Iam going to have a lot of problems but it was easy
Dear ANDREA R.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
The prouduct is amusing. I love them and I get so many complements. Everytime I email them they email me right a way I really love this brand. Thank you
Dear Maryam g.,
Thank your for your comment.
We are happy to know that you are satisfied with our products and service. Your approval and support are the biggest source of our progress.And we will provide more beautiful and high-quality products for you in future.
We look forward to your visit again.
Best regards,
Yoins team
It looks like I was lucky with my order. I did receive my order within about 3-4 weeks after placing it. A couple of the sweaters I had ordered were excellent quality for a pretty decent price. The other two items I had ordered weren't the quality or even same material I had expected; the one didn't even really look like the picture that they showed online. They still weren't ugly and I will wear them but they definitely reflected the quality you'd expect from REALLY cheap items and although they were on a good sale, they still weren't THAT cheap. I'm glad I used the size reference chart for each item because it is different for most. Since the company is based in China their sizes run a bit smaller than the US so it's important to check the size reference chart for each item. One thing I didn't like is when I went to write reviews on the items, YOINS reviews it first to see if they'll "Allow" it on their site; so keep in mind they filter those in their favor. The two shirts I didn't write a 5 star review for, the review never appeared on their website; I'm guessing they only allow positive reviews. I'm always scared to order things from out of the country so I depend on reviews. After seeing reviews on here I was honestly worried if I'd even receive my order; lucky for me, I did. Overall I had a decent experience with this company and hope if I ever try to order from them again that it will be the same or better.
Dear Kaci W.,
Thank you for your detailed and actual comment.
We are glad to know that you are still satisfied with us as a whole. Anything will be clear after a good communication. Thank you for your chance to communicate with us and your understanding.We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Yoins team
Gain trust and grow your business with customer reviews.
Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price.
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
Yoins was established in 2014 with the simple mission to give young people the opportunity to express themselves through high quality fashion at an affordable price. Here at Yoins, we believe that fashion is the best way to exhibit your individuality and uniqueness, which is why we work tirelessly to bring you the best new trends as soon as they arrive.
Dear Tara O.,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We will refund any items that you are not completely happy with when you return it to us in sale-able condition to our warehouse within 30 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
For the quality problem, we will very appreciate if you can send us some pics of the external packaging and the SKU stickers and the problems of the items. After all the information is confirmed, we will provide you a proper solution for you.（anything wrong with the item with sufficient prove, we can arrange refund, resend or return with shipping free)
In addition, the pictures are necessary. We need to determine the problem, according to the pictures which you provided. So that we can give a reasonable solution about that and solve the issue as soon as possible.
Would you mind show us the order number and the email address or your name you entered in the yoins.com account? cservice@yoins.com
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 7:30 am to 10:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Hope to hear from you again.
Best regard,
Polly