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YOINS has a rating of 3.3 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality, and live chat. YOINS ranks 3rd among General Apparel sites.
4,344 reviews
Order processing requires patience to wait, but they ship quickly once that part is done. I always received my package before the estimated time of arrival, which is incredible and I received all the purchased items, without missing any. The clothes are cute and of good quality. I like that they have a website that is easier to navigate or buy on the go.
I make a 60$ order and it ship it to Greece from China without permission, cause the high taxes (125$ included 100$ of TNT courier costs) can't take it, also there are low quality thats why the low price. Refund? Not. They took it back and they kept my money!
Shipping time can be a little lengthy at times, but I love the clothes!
No problems and I've placed a few orders
My order went missing by the postal service in my country. Yoins replaced it quickly and without complaint. They were very helpful.
Dear Jacquie M.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
He had problems with a carving in stok and Yoins contacted me instantly and kindly solved the problem. Excellent quality of service
I have nothing but good things to say abound yoins. I had an issue that was solved quick. Love the customer service.
Very kind and fast.
I thank Bradley for his help and professionalism.
No need to wait, my order should arrive soon.
Dear Nahina A.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
Yoins has great customer service. They are always very helpful! A great selection of clothing an accessories is amazing! Fantastic prices.
Dear Veronica,
Thanks for your support for our products and service. (＾－＾)
Your support is our biggest motivation to improve us in every aspect. We will provide more beautiful and high-quality products for you in future. (＾－＾).
There are many new products for autumn in our website, if you like them, welcome to order.
Wish you a nice day.
Best regards,
Yoins Team
Very happy with the service received customer services very helpful would recommend to everyone and will definitely be using Yoins again
Dear Rhoann J.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
Bradley quickly resolved an issue I had with an order not being shipped. It was all done through live chat. Thanks!
Dear Ainsley R.,
Thank you for your positive comment. Your encouragement will keep us moving forward. We sincerely hope that we’ll have more chances to serve you.
Have a nice day.
Kind regards.
Polly
Happy with my purchase, just a bit big. Customer service is good, however if they would reply quicker would be better.
Dear ramona p,
Thanks for your order and feedback. We are delighted to hear that you like our products and service. If you contact us via email, we will reply you within 24 hours. If the item is a little big for you, you can return it 14 days of receipt, we can offer a exchange for you, please do not worry about it. (＾－＾)
In order to choose a proper size, we suggest you refer to the size data on the size button and then compare your own measurements(hips, waists, busts). If you still have some problems in choosing the size, please feel free to contact us (service@yoins.com) via email, we will help you solve this problem.
Wish you a nice day. (*^__^*)
Best regards,
Yoins Team
Quality of Yoins clothing are just horrible, cheap material thats tearing at the seams. Also looks nothing like the photos advertised.
Dear Tenike C,
We are sorry to hear that.
If you are not satisfied with the items you received, we can arrange to exchange or refund. Please log into your account to click the button of " After sale " within 30 days and submit return application and we will reply within 24-48 hours. Please describe your problem and send us some photos of the defective parts, so that we can diagnose the problem quickly and provide you reasonable solution.
If you think the material is different from the one shown on our website. Could you please take and send a photo about that? We will provide you a reasonable solution after diagnosis. Please don't worry.
We do our best to improve the service level and provide a good shopping experience for customers. If you have any assistance or need, please feel free to contact us. Hope to hear from you again.
Best regards,
Iris
Thank you so much for your great customer care and also great clothes. I will definitely buy again from the site.
Dear Stephanie V.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Polly
I emailed to inquire about my order. They were very helpful and answered all of my questions in a timely manner.
Dear Sonia A,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Iris
Thank you for your help! All items came on perfect time! I'll order from you more times! Easy ordering, easing payments!
Dear Vivien M.,
Thanks for your support.
For any other information or assistance feel free to contact us. We will do our best to assist you and strive to improve our service and make you satisfied.
Here're all our contact methods:
Customer Email:
cservice@yoins.com We are on live 24/7
Live Chat:
We are on live 24/7
Phone:
00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
If you like our products, welcome to order again.
Have a nice day.:)
Best regards,
Yoins Team
Yoins is a great clothing site!
Always nervous if advertised clothes on social networks but this is real, honest and helpful.
Dear Karen h.,
Thank you for your wonderful review.
The team here at YOINS is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Polly
If I could give less than one star I would. Did not receive merchandise. Still fighting to get my money back..
Dear alison v.,
We are sorry to hear that.
In this case, could you please contact our customer service to check your order? You can contact us via email(service@yoins.com), the live chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 from Monday to Friday) to check your order? If you contact us via chat line or call us, please pay attention to the working time to avoid the unnecessary misunderstanding.
In addition, you also can check the status of your order according to the path,”My account-View order-Order status”.
For any further assistance or necessity, please do not hesitate to contact us.
Hope to hear from you.
Kind regards.
Yoins Team
Great selection of good, stylish and quality clothes at affordable prices, delivery is fast, service is excellent, thanks for your work
Dear customer,
Thank you for sending such a kind and enthusiastic comment.
Have a nice day!
Nice design and the clothes fit nicely! Good customer service too. I sent an email and Yoins replied with great help.
I would recommend YOINS. You get what you pay for. Shipping took a bit long but it was worth the wait.
Dear Elaine v.，
Thank your for your comment.
We are happy to know that you are satisfied with your purchase. Your approval and support are the biggest source of our progress.And we will provide more beautiful and high-quality products for you in future.
We look forward to your visit again.
Best regards,
Yoins team
Response time has been excellent and we will continue to do business with you in the future. Highly recommend this business!
Sonny was extremely effective and efficient at quickly assisting with my concern. I will be back to shop again with Yoins
Dear Kathryn W.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. We will try our best to provide better service to our customers. Hope you visit again.
Have a nice day!
Best regards,
Bradley
2 of the 3 items I ordered and received were supposedly US-4 but were more like US-0. To return an item, you have to extract the "proper" return address, which I tried to do through an online chat, as I couldn't find it on the site. The representative stalled for quite a while on providing the address, wanting to know why I needed it (which should be fairly obvious). Then he/she suggested that I sell the items that were too small and order a new size from Yoins. (I'm not in the resale business.) When I finally got him/her to provide the address, I was told that, once the items arrived, I would get a "resend." I didn't know what that meant. I said I thought I would get a refund to my credit card. After a lot of hedging from the representative, I asked if I could get a refund to my credit card of the purchase price. I was repeatedly told that a "solution" would be reached. When I pressed about the refund, I was told that it wouldn't be of the purchase price but some amount determined by a salesman. I'm tempted to try the process just to see the result (which could be anything) but don't want to be out the return shipping cost and all the things you have to do to return something (take a photo of the shipping label, send an email once you've mailed it, etc.), just to have to try to follow up with someone about the return and run into the communication issues again. So, you might get lucky with one of your purchases (I did) but will likely get stuck with any others that just don't work.
Dear Lillian H, I am so sorry to hear that you have unhappy experience withYoins. Could you please offering us your order number or send email to cservice@yoins.com? We will try to help sort this out. Looking forward to your email. Yoins Team.
I purchased 15items and received couple days ago. Before ordering, I measured myself 3 times compare to Yoins' size guide and hesitate for 4days and nights and end up buying them. It cost me almost $400. Shipping was okay but all 15 items are too big! As well as $#*!ty $#*! $#*! quality! 11 dresses all see-thru, there is no layer inside. It is literally see - thru. But the biggest problem is the size. I sent a compalint email and got a reply and I quote, 'sometimes Size may be 2cm/1 inch inaccuracy due to hand measure.'
Just go have a look at the size chart on their website. An inch bigeer size is actually the next size up. And it is not sometimes. All 15 items inc a clutch bag is bigger than it says on the chart.
I took a risk and learnt my lessons. They are hopeless. This is a serious warning. Do not even think about Yoins. Just delete the name from your brain and warn everyone that you know. I will do the same. All my friends and family will hear about my experience and will put posting on my sns every single day to prevent from making more 'victims'.
Dear J L.
Sorry for the size problem, you choose the cheapest shipping method, just make sure that it has tracking number. And if you don't want to return the product, maybe we can have other solution. Would you please tell us your order id or email address? We will check it for you.
Best regards.
Yoins team
I needed to cancel my order and it was done quickly and effortlessly many Thanks for all your help sunny
Dear Sarah P.,
Thank you for your comment.
We are glad to know that we have solved your problems in time. We will continuously upgrade the quality of products and services. If you have any assistance or need, please feel free to contact us. We will be pleased to help you at any time.
Looking forward to your visit again.
Best regards,
Chanring
Excellent quality, excellent service, huge selection, prices are very affordable, delivery was on time, I am satisfied with the purchases
Dear customer,
We are glad you are satisfied with our items. Your satisfaction is our biggest motivation. Have a nice day!
Best regards,
Yoins Team
Gain trust and grow your business with customer reviews.
Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price.
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
Yoins was established in 2014 with the simple mission to give young people the opportunity to express themselves through high quality fashion at an affordable price. Here at Yoins, we believe that fashion is the best way to exhibit your individuality and uniqueness, which is why we work tirelessly to bring you the best new trends as soon as they arrive.
Dear Jen A.,
Thank you for your recent five-star feedback about your order.
Your satisfaction is hugely important to us, and keeps us motivated to try harder for our customers!
Have a nice day.
Kind regards.
Polly