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YOINS has a rating of 3.3 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality, and live chat. YOINS ranks 3rd among General Apparel sites.
4,344 reviews
Order processing requires patience to wait, but they ship quickly once that part is done. I always received my package before the estimated time of arrival, which is incredible and I received all the purchased items, without missing any. The clothes are cute and of good quality. I like that they have a website that is easier to navigate or buy on the go.
I make a 60$ order and it ship it to Greece from China without permission, cause the high taxes (125$ included 100$ of TNT courier costs) can't take it, also there are low quality thats why the low price. Refund? Not. They took it back and they kept my money!
I needed to cancel my order and it was done quickly and effortlessly many Thanks for all your help sunny
Super fast delivery and great customer service, will order again.
The sizing was accurate and it's just what I wanted.
Excellent quality, excellent service, huge selection, prices are very affordable, delivery was on time, I am satisfied with the purchases
Dear customer,
We are glad you are satisfied with our items. Your satisfaction is our biggest motivation. Have a nice day!
Best regards,
Yoins Team
I ordered a dress, which arrived at least two weeks later and looks like a large t-shirt. Don't buy here
Dear Lisa,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
Due to the parcel arrived at local and was delivered by the local post office or local courier, there are some irresistible factors. Sorry about the delay delivery, and we do our best to improve this issue.
We will refund any items that you are not completely happy with when you return it to us in saleable condition to our warehouse within 30 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
If you think the items are different from the pictures, please take and send us some photos to show it. We will take the responsibility after we diagnose the problem. The photo should be distinct to see the problem.
In addition, the pictures are necessary. We need to determine the problem, according to the pictures which you provided. So that we can give a reasonable solution about that and solve the issue as soon as possible.
Would you mind show us the order number and the email address or your name you entered in the yoins.com account? cservice@yoins.com
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 7:30 am to 10:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Hope to hear from you again.
Best regard,
Polly
I like all the things I can find on this store they are so beautiful, now I'm waiting for an order. I can't wait to wear it.
Dear Carolina,
We are very happy to hear that you like our products. We will provide more beautiful and high-quality products for you in future. (＾－＾).
There are many new arrivals for autumn in our website, if you like them, welcome to order. Https :// www.yoins. Com/
Wish you a nice day.
Best regards,
Yoins Team
Best customer services I have ever dealt with! They were amazing at tracking my order and helping me to expedite the items I needed before my holiday
Dear Nicola M.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
I had some issues with my order and the support center girl, Ada, was very helpful. I wait to see clothes to give a review about them
Dear Georgiana F,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding.We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Iris
I have not received my order which was supposed to be delivered Monday February 19. Order number *******.
Please let me know what to do
Thank you
Dear Diana B
We are sorry to hear that. After we checked your order, we found that your order 44446617 was shipped on Feb 18,2018. Normally, it needs 12-45 working days to arrive.It ' s expected to arrive before Apr 23,2018. Could you please wait until that day?
During the transportation, there may be unavoidable conditions, such as the delay of clearance or weather delays.
If you can't receive the parcel until that day, please feel free to contact our customer service to help you solve the problem and provide a solution.
Please don't worry, we will be responsible for your order and try our best to solve the problem.
Best regards
Olivia
I liked everything I got, just make sure you order a size up, they use Asian sizes, so it may be too small. Like it otherwise though.
Everything was just perfect and very helpful. Thank you so much :) would shop here again and recommend to everyone
Dear Mary k.,
We are very glad to receive your wonderful message. It is highly appreciated for your grand supports to us and your recognition of our products. Your recognition is our biggest motivation and the greatest affirmation of our work.
We hope to be with you in the future, and we will do our best to provide the best service and more beautiful and high-quality products for you in the future.
Have a nice day!
Best regards,
Polly
Wanted to know when my order would be deliver sunny was very helpful give me approx date very friendly
Dear Maxine D.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
They have latest collection of new stylish clothes and they delivery the products on given time. Good customer services.
Dear customer,
Thank you for choosing Yoins.
If you have any inquiries, please do not hesitate to contact us at any time. Would you please contact us at vipservice@yoins.com？
Best regards,
Yoins Team
Thank you for the excellent work of your store, a wide selection of quality goods at very affordable prices
Dear customer,
Thank you for sending such a kind and enthusiastic comment.
Have a nice day!
Very good store, great selection and reasonable prices. Pleasantly surprised by the speed of delivery. I recommend this store
Dear customer,
Thank you for your feedback.
We are very glad to hear that you like this item.
If you have any questions or need more information, please feel free to contact us (service@yoins.com).
Have a nice day!
Customer Service Team
I havent received my items yet so can not comment on quality but everything on the site looks lovely.
Dear Christie L,
Thank you for your compliment.
Yoins is the women's online clothes shopping, fashion clothing inspired by the latest fashion trends. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day!
Best regards,
Iris
It was very good service, they have solved my issue immediately as I was more than satisfied. Thank you
Dear Linda,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We will try our best to provide better service to our customers. Hope you visit again.
Have a nice day!
Best regards,
Chanring
I like a lot of your products, nice selection, & really easy checkout service. It's been a good experience
Great online store, good selection of quality clothes at affordable prices, delivery is very fast, I recommend this store!
Dear customer,
We are glad you are satisfied with our items. Your satisfaction is our biggest motivation. Have a nice day!
Best regards,
Yoins Team
Love yoins clothing, good quality that washes well and lasts and at a great price with super fast delivery
Excellent service and quick responses, thankyou. I have had many items from you guys and look forward to more.
Dear Lucy H.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Yoins team
Purchased items from yoins. Said they were delivered. Tracking said Saskatoon i live in USA. No answer to.
Email
Dear Heather G.
Thank you for your feedback and we are sorry to hear that you still have not got your parcel till now.
Our website (www.yoins.com) is legit. We show all policies and details on our website. And if everything in your order is in stock, your parcel can be dispatched within 2 working days. Due to the Chinese New Year holiday extend in China and postponed collecting by some of logistics partners, there might be a slight delay. We will arrange the shipment according the order sequence as soon as the logistics resumed. Really sorry about the inconvenience, and we totally understand that you would like to receive this order urgently. This Chinese New Year holiday is one time in a year for traditional celebration. We appoloziege for any incoinvince which caused to you.
If you do not receive your order within the specified time, we will provide you with acceptable solutions.
Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Yours sincerely,
Joshy
Still waiting on my shipment. Scared of the positive and negative reviews. Received a confirmation email and nothing further.
Dear Vesna B.，
Thank you for your comment.
We are sorry about the delay delivery, and we do our best to improve this issue. Thank you for your feedback and understanding.If you have any assistance or need, please feel free to contact us.
This is Yoins customer service Iris.If you still cannot solve your issue. Please send email to complain@yoins.com. I will check that and respond you within 24 hours, please don't worry.
Looking forward to your visit again.
Best regards,
Yoins team
I bought many items in yoins, they have good quality, good materials, the size is ok and comfortable prices!
I stopped shopping from them as they cancel ur order for no reason after letting wait forever for it
Dear Samah K.，
Thank you for shopping Yoins.
We are glad to know that you are satisfied with our products and service. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Yoins team
Beautiful designs at the fraction of the price. Great service too. Same good quality as any popular brand name.
Dear Inesa K.,
Thank you very much for your patience to write such wonderful review. It is highly appreciated for your grand supports to us and your recognition of our products. Your recognition is our biggest motivation and the greatest affirmation of our work.
We hope to be with you in the future, and we will do our best to provide the best service and more beautiful and high-quality products for you in the future.
Have a nice day!
Best regards,
Polly
Gain trust and grow your business with customer reviews.
Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price.
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
Yoins was established in 2014 with the simple mission to give young people the opportunity to express themselves through high quality fashion at an affordable price. Here at Yoins, we believe that fashion is the best way to exhibit your individuality and uniqueness, which is why we work tirelessly to bring you the best new trends as soon as they arrive.
Dear Sarah P.,
Thank you for your comment.
We are glad to know that we have solved your problems in time. We will continuously upgrade the quality of products and services. If you have any assistance or need, please feel free to contact us. We will be pleased to help you at any time.
Looking forward to your visit again.
Best regards,
Chanring