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YOINS has a rating of 3.3 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality, and live chat. YOINS ranks 3rd among General Apparel sites.
4,344 reviews
Order processing requires patience to wait, but they ship quickly once that part is done. I always received my package before the estimated time of arrival, which is incredible and I received all the purchased items, without missing any. The clothes are cute and of good quality. I like that they have a website that is easier to navigate or buy on the go.
I make a 60$ order and it ship it to Greece from China without permission, cause the high taxes (125$ included 100$ of TNT courier costs) can't take it, also there are low quality thats why the low price. Refund? Not. They took it back and they kept my money!
After making a purchase, I had a question regarding sizes. Sunny immediately responded and responded with positive actions. Thank you.
I love yoins great customer service they are really kind and very helpful i would return to them again i
Dear Jen W,
Thank you for your compliment.
We are glad to know that you have a good experience shopping with us. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Iris
No problems with any if my orders. The service is fab and the clothing is exactly want it describes x
Dear Kim h.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Iris
First time i ordered... And its Been two months and i haven't receive anything... still on china wow!
So bad...
Dear Monica F.,
We are sorry to hear that,
In this case, could you please contact us via email(service@yoins.com), the live chat(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 from Monday to Friday) to check your order?
Kind regards.
Yoins Team
Great quality, fast delivery, honest description, professional and we will definitely order again. The order was wonderful and quite satisfying!
The service is perfect and the quality is good, I recommend this site for anyone who interested in fashion clothes
Dear Zozza m.,
We are very glad to receive your wonderful review. It is highly appreciated for your grand supports to us and your recognition of our products. Your recognition is our biggest motivation and the greatest affirmation of our work.
We hope to be with you in the future, and we will do our best to provide the best service and more beautiful and high-quality products for you in the future.
Have a nice day!
Best regards,
Polly
I was hesitant about ordering, but I was pleasantly surprised. All 4 outfits fit perfectly! Will order from them again.
Dear Elizabeth,
Thank you for your recognition of YOINS. We sincerely wish you a pleasant shopping and we will continue to work hard to improve the efficiency and quality of our service! If there are any problems in shopping process, please feel free to contact us. We will serve you as soon as we can!
Look forward to serving you again!
Yours Sincerely,
Yuki
Good service! Dress like on the picture! Very good quality and price! I will order more here... come very soon...
Dear Aleksandra M.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Polly
Today I spoke to Sunny on live chat he was extremely quick and helpful. He helped me with my quiery quickly and efficiently
Dear Kirsty D.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
I had small issue regarding the size of my order, but it was solved very quickly. I'm very safisfide with the service provided
Fast delivery, polite and friendly support service, excellent customer service, top quality, thank you
Dear customer,
Thank you for choosing Yoins.
We are glad to know that you have a good experience shopping with us. Thank you for your feedback and understanding.If you have any inquiries, please do not hesitate to contact us at any time. Would you please contact us at vipservice@yoins.com？
Best regards,
Yoins Team
I want to thank the staff of this online store for the quick communication and answers to all my questions, I will buy from you in the future!
Dear customer,
Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services.
Have a nice day!
Having tried for a week to return one item I give up you get sent around a bad website only to end up where you started. I will never use again
Dear Nickki p.,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We will refund any items that you are not completely happy with when you return it to us in saleable condition to our warehouse within 30 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
Please log into your account in computer to click the button of " After sale " within 30 days and submit return application and we will reply within 24-48 hours. Please describe your problem and send us some photos of the defective or different parts, so that we can diagnose the problem quickly and provide you reasonable solution.
In addition, the pictures are necessary. We need to determine the problem, according to the pictures which you provided. So that we can give a reasonable solution about that and solve the issue as soon as possible.
Would you mind show us the order number and the email address or your name you entered in the yoins.com account? cservice@yoins.com
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 7:30 am to 10:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Hope to hear from you again.
Best regard,
Polly
I did receive my order more then a month after purchased and product was nothing more then something a 2 year old would make!
The low prices!
They look appealing in the adds once received totally different!
Fantastic seller what you see is what you get great quality clothing! My new store Im in love with their clothing. Fast delivery too
Dear Robyn K.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Polly
Love the clothes! Just a minor bump where some clothes were not in stock when it said they would be. Overall love the clothing!
Dear Kristin C.,
Thank you for your wonderful comment.
Yoins is the women's online clothes shopping, fashion clothing inspired by the latest fashion trends. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day!
Best regards,
Polly
I am so happy and satisfied with the great response I have from Bradley!
You made my day!
Thank you!
Lena Olde from Sweden
Dear Lena O.
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Iris
Again I received another order that is Breathtaking I cant wait to wear it.
So beautiful the size is perfect and quality is 100%
Dear Jane A.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Iris
I love the items I ordered! Everything arrived in great condition and came faster that I expected. I will be shopping with them again~
Dear Kimberly D，
We are happy to know that you have a good experience shopping with us.
We are happy to know that you are satisfied with our products and service. Your approval and support are the biggest source of our progress.And we will provide more beautiful and high-quality products for you in future.
We look forward to your visit again.
Best regards,
Yoins team
They had fast delivery and great customer service! Only problem i had was with a size and they fixed it perfectly. Would def recommend.
Dear Krishma D.,
Thank you for your recent five-star feedback about your order.
Your satisfaction is hugely important to us, and keeps us motivated to try harder for our customers!
Have a nice day.
Kind regards.
Polly
Im from Thailand. I got good quality dress and very good service. They are reply my message very quickly. Im happy with this shop. I love it.
Dear Jutamas L.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Polly
I ordered a top and dress both arrived when they said and both are beautiful excellent value for money and sizing accurate thank you I love it
Dear Dawn,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We will try our best to provide better service to our customers. Hope you visit again.
Have a nice day!
Best regards,
Chanring
My order number was #******* and it took forever to come into the mail and when I finally got it there was a hole on it thanks a lot yoins!
Dear Kimberly g.,
Thanks for your order 25936444 on our shopping site.
We feel sorry to hear that you receive the defective item from us after waiting.
In this situation, could you mind sending photos of the item you have received from us with SKU sticker and shipping label?
If possible, please show the problem obviously on the photos.
We'll confirm all the details and provide you solutions via email in 24 hours once we receive your reply.
An email has been sent to your email address with the same content.
Here're all our contact methods:
Customer Email:
cservice@yoins.com We are on live 24/7
Live Chat:
We are on live 24/7
Phone:
00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
Looking forward to your reply.
Best regards,
Yoins Team
Great and awesome website, received expected items, placed a few orders and have received them also good customer service.
Dear Moana T,
Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services.
Have a nice day!
Best regards
June
The live chat is amazing... They really do help you out until you are satisfied with your order... amazing...
Dear Diana p.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
Gain trust and grow your business with customer reviews.
Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price.
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
Yoins was established in 2014 with the simple mission to give young people the opportunity to express themselves through high quality fashion at an affordable price. Here at Yoins, we believe that fashion is the best way to exhibit your individuality and uniqueness, which is why we work tirelessly to bring you the best new trends as soon as they arrive.
Dear Betty A.,
Thank you for your comment.
We are glad to know that we have solved your problems in time. We will continuously upgrade the quality of products and services. If you have any assistance or need, please feel free to contact us. We will be pleased to help you at any time.
Looking forward to your visit again.
Best regards,
Bradley